Service was fast and they weren't open yet but they still worked fast to schedule me in and got a…read moretech to come thru...If you're looking for something fast and that comes to you this is it...

Overall Experience with Nutz and Boltz Automotive LLC and the Owner Dvonte James located in Harker…read moreHeights/Killeen Texas Bell County is in the negative range. Dishonest, Inexperienced Technicians, and shoddy work. I gave them 3 opportunities to fix the issue correctly and make things right and they could NOT and would NOT do so. I had to file a small claims LAWSUIT and I WON!!!!! They are to refund me fully of what I paid them plus Court Cost and INTEREST!!!! I Filed with Bell County an ABSTRACT OF JUDGMENT. I have the paper work to prove these facts. I HIGHLY SUGGEST NOT in any way use their services!!!!! R.M.

Super satisfied with the service received @ Chuck's! I had a list of items for Chuck's team to take…read morea look at on my 2004 F-150. The extremely nice lady running the office was 100% honest with me and let me know that they were extremely busy and had vehicles parked out in the street that they still needed to check out and it would be right at 2 weeks before they could check my truck out. She was pretty accurate with that timeline. They checked out my truck and got me a quote (their phones were having issues - so she worked with me via Text (which was awesome as I could handle this all the while continuing my work day!)). She provided me both a quote and ETA of the repair which I promptly agreed to. They had my truck wrapped up & ready for pick up just a few business days later. I picked my truck up and the same nice lady gave me a run down of my repairs and their findings as well as instructions that they put dye in my A/C system so if I had issues just give them a shout. I drove the truck home but still had concerns with the A/C. I texted her and she told me to drop the truck back off. Shortly after our exchange I dropped the truck back off - but had another lengthy discussion about what I was experiencing. Chuck's team took another crack at my problem (Basically the A/C had no freon leaks, and would at times take upwards of 30 mins to cool the truck off. It just didn't cool like it used to.) Within just a few short days - I was given my diagnosis - I wasn't crazy!! I received my quote & ETA of the repair just like last time and Chuck's team delivered once again! I definitely got what I paid for. And like many others - I am a satisfied/happy customer. Definitely my new go-to mechanic!

WHAT A RIP OFF! To make this long story as short as possible, I called Chuck's Garage and told them…read moreI needed to have AAA tow my truck there to see what the problem was. I told them that the engine starts, but was riding rough and acting as if it was going to cut off. I thought maybe I put some bad gas in it. My second thought was, maybe I needed a major tune up (since it's been a while). I agreed to pay them $102 to find out what the problem was. So, after they start looking at the truck, Andrew calls me back and says the mechanic has an "idea" of what was wrong with it; but needed to do a different diagnosis for an additional fee. They should've said this was a possibility from the beginning. He then told me that he "believed" it was a bad timing change/belt (or whatever you call it). He said the fee to do the second diagnostic was $600 (which was 6 hours labor). This second diagnostic was to check and see, but it wasn't guaranteed that this was actually the problem. When he gave me the cost of second fee, I immediately refused to pay it. Who has $600 to spend on a MAYBE diagnosis? If I agreed to do the diagnostic and that's not what the problem was, I would still owe $102 (for the first diagnostic to NOT tell me what the problem was)... WHAT?? I would also owe $600 (for the second diagnostic). If I then agreed to do the second diagnostic, it would be $700 plus $2300 to fix the timing change/belt. Well, I'm not rich! So I can't afford $700 on a hunch that may not even be the problem. When I told them what my truck was doing and why I needed to have it checked out, that should've given them a general idea of the few things that could be wrong with it. If the guy had told me from the very beginning that if would possibly need a second diagnostic, I would've refused the first diagnostic. I'm not a mechanic, nor do I know anything at all about cars. So, how was I supposed to know they wouldn't find the problem (which is why I agreed to the diagnostic test in the first place)? I just wasted money and one of my AAA tows for absolutely NOTHING. I guess they have to keep the money coming in some kind of way. Yeah, it's $102, but that's money that could've been used elsewhere. The truck is still not in running condition. So, I'm back to square one. Thanks a lot! IN RESPONSE TO CHUCK'S MESSAGE.. In the third paragraph, you say that I approved the diagnostic with my signature. Yes... I approved the FIRST diagnostic ONLY. I paid for a service I DIDN'T GET. It's not rocket science! Maybe you guys should be honest and let people know upfront that there's a POSSIBILITY you'll need to do additional/more expensive test. If you had told me this, I would've had you guys do the first test. Then, you wouldn't have my signature at all. LASTLY: Him explaining what the mechanic has to do to diagnose the problem with my truck is TOTALLY IRRELEVANT to the fact that I paid for them to diagnose it and they didn't. End of story...

The owner & staff here are professional, very personal, and honest. They confirm the work they…read morerecommend. The place just feels right.

I brought my vehicle in for a full inspection, a check engine light, and a rattling sound coming…read morefrom underneath. There was also a noticeable squeal when starting the car, which I expected to be addressed. Unfortunately, that issue was overlooked until I specifically brought it up, and I was told to return after having the rattling addressed at Bill's Muffler Shop. Additionally, during service, my valve cover was not put back on -- something that should not have been missed. While it was eventually corrected, it adds to the oversight concerns. Because of these issues and lack of thoroughness on the first visit, I'm giving a 3-star rating. I appreciate the corrections made, but better attention to detail and communication would go a long way in improving the overall experience.

I was having a lot of trouble installing a drivers side CV axle. I'm just not strong enough to do…read moreit. This is a repair that I needed to get done right away. After a lot bruises, scraped knuckles, some blood, sweat and tears I gave up. I started looking for a mobile mechanic. I was worried about having to wait a week for someone to come out here. That's what happened with the last guy I called to help me in a similar situation. After not showing up, then rescheduling twice he finally got to my house. His own tools actually broke while he was using them and ended up borrowing some of mine. I wasn't looking forward to another experience like that one. And being female, I'm a little leery of letting someone else work on my vehicle. I've had some not so pleasant experiences with men who thought I was clueless. I got tired of the bs stories. I started do my own maintenance and repairs. I haven't paid anyone to do anything to any of my vehicles since 1996. I called a few mobile mechanics on the list before I got to Ryan's name. He's the only one who actually answered the phone. He told me he could be here in 40 minutes. I was ecstatic! He showed up when he said he would be here. He is very friendly, has the tools needed to do the job and gets it done right away. I'm especially happy to report that Ryan didn't try to tell me stories about problems I know I don't have! Six hours after talking to Ryan, I still hadn't heard back from anyone I reached out to before him. I was about to post this review when I got an impersonal text message from one of the other mechanics I reached out to. "I can come tomorrow if you haven't gotten it already." That's it. No name, no "Thank you for contacting me", "I'm sorry I missed your call"... I'm keeping Ryan's name and number in case I need help again. Thank you Ryan!

Beware working with Ryan. He diagnosed a starter replacement on my minivan, and recommended an oil…read morechange. Said he could get the starter the next day. Paid my deposit and never heard from him again. After repeated messages to him, 3 days later he claims to have gotten the starter, but that it was used and he would need to reorder. Proceeds to reorder and then goes silent again. Only after I threatened legal action did I get a response, almost a week after I paid my deposit. After replacing the starter and doing the oil change the car stops working within a day. Towed it to a reputable mechanic who says that Ryan short changed the car 2 quarts of oil, causing irreparable crankshaft and cylinder misfires. Basically, the engine blew because there wasn't oil.

Fixed my scrapes and dents to perfection! Reasonable wait to…read morecompletion. Price quoted up front. Hassle-free, very painless. Of course I knew this. I'm a repeat customer!

Great service, professional response to customer concerns. I would recommend this business.read more

Here's the deal, I was driving down the road in Killeen and my suburban died right in front of Al's…read moreshop. I coasted into the parking lot next-door checked a few items and determine that I had absolutely no idea what was wrong with my truck. Thinking the worst that the fuel pump was bad in my truck. I walked over to the garage and explain my situation and they were happily willing to help and went immediately over to my truck. The next thing I see is my truck being pushed by several employees and pushed onto a lift. Four mechanics immediately want to work to try and figure out what was wrong with my truck. Unlike most shops, they actually took my input and were very receiving of the information that I gave them It took approximately 20 minutes to figure out that the computer had gone bad on my truck! Thinking the worst and thinking thousands of dollars I went inside and they called multiple parts shops and dealers to see if they can get the part. It wasn't available until the day. I was brand-new to the area and they were happy to give me a ride to the rental car company down the street. I called the next day and they stated that my truck would be done by the end of the day and that it would need to go to the dealer to have the computer flashed. When all said and done I was expecting a bill much greater than $1000 and was pleasantly surprised when the bill was just slightly over $600. They had to tow the vehicle, had for mechanics working on it for over two hours and get the parts and a dealership have to flash the computer and then bring it back. They were extremely fair very courteous and upmost they were honest. They could've taken me for a lot of money but there is still some integrity left in the world. I highly recommend Al's for any of your auto needs and I will be back. Thank you to everyone that took care of my car and took care of me. David Brown Blue 2002 Suburban

I've used them for several things on my car and the service has always been great. I don't let…read moreanyone else touch my vehicle.

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Great service at a reasonable price. The only downside is they don't partner with a credit card…read morecompany to offer no interest credit for expensive repairs. That's not their fault.

Place is great I needed my coolant thermostat replaced placed i was quoted $600, $700 even $1400…read morethankfully they got me for $300 that was with part included too

Don't go to this place! It's a complete rip off. The fat guy that works there is a complete jerk…read more He started cursing at me just because I told him he was making up things not to pass my vehicle. I have owned the same vehicle for 5 years, it had tinted windows when I purchased it. I have never been pulled over for the windows. It has always passed inspection with no problem. This guy tells me I have to remove my tint and replace wiper blades that were replaced 6 months ago. If I was the owner of this place there is no way I would have a guy like this representing my business. He is a miserable human being that takes out his frustrations on paying customers. I guess he thought I was a gullible female that was gonna pay him to remove my tint and change wiper blades. I don't think it's a good idea for repair shops to be inspection stations as well. They use the service as a way to get more business for themselves by fabricating issues that are BS in hopes of making more money. Worst experience ever.

My truck is back up and running. I'm glad I found these guys. Will use them again. Couldn't be…read morehappier

They work with you, and they're true mechanics that fix it all with a lot of experience and…read moreknowledge under their belts. I will be going there for future repairs. Definitely a great shop. They did a whole rebuild on my rear end for my truck.

This is the best and most trustworthy mechanics in Killeen. They are always fair and do not rip you…read moreoff with prices. It's hard to find good mechanics and they have exceeded my expectations. I take all my cars to Oscars. Eric his mechanic is very friendly and helpful! Love love this place!

Good service, honest and quick! Oscar and/or his mom (I…read morethink) are always there to make sure all goes well. I thought the place was cheap too, but I had a 12 year old Chevy.