Been going to them since my daughter was two. I missed 3 appointments out of the 10 years I've been…read moretaking her there . They booted me out of the practice , but I'm glad they did , because I was able to find the perfect dentist . And I don't have to worry about sitting there an additional 45-60 mins . I DO NOT RECOMMEND THIS PRACTICE AT ALL! They are money hungry , and pretend to care .

Horrible process of checking people in. They are still very afraid of covid. Screamed at cause we…read moreshowed up to appointment and didn't have masks. Been waiting for 32 mins after my kids cleaning for a dr to look over X-rays and see if they have cavities. Here for two hours and running.... they need to hire a six sigma professional to improve the whole process

I am not sure if they are understaffed or the situation is, but this is the worst experience I have…read moreever had. I recently moved to this area and scheduled my appointment about 6 months ago only to have my appointment cancelled less than a week before my appointment, with no explanation, just they were no longer able to take me. The office NEVER answers the phone, does not return any calls. Honestly after my experience with them leading up to my appointment, I didn't really trust them to be able to provide good service, I am just in need of a dental office that accepts my insurance. Unfortunately, this office is so VERY unprofessional.

They cancelled my appointment with a message after made me wait 6 months for it. After I left 2…read morevoicemail, she called me back 4 hours later without any apology neither saying sorry, just to say it. The best she was able to do a month later. Really bad business. They don't care about you and your time. She said nobody cares about the reviews and hung up the phone. She thinks she can treat people however she wants. If you are reading this take your business to Amador dentistry. I called them after that and they gave me appointment much faster than them and they were respectful and kind.

I made an appointment for next available appointment which was for the end of January on JULY…read more1st!!! Only to get a text today about my appointment being canceled and unable to reschedule "due to staffing changes". DO NOT RECOMMEND, don't waste months waiting for an appointment only to be canceled.

After the horror of the last week's Dr. Flores fixed the mess her colleagues created on Tuesday…read more She's very professional and did a good job as far as I can say. I'm a little sore, but thats okay and will heel. I just hope I can keep my tooth. Finger's crossed.

Dr. Burden and staff were amazing. they went above and beyond, when entering the you were greeting…read moreby happy professional,. When I was guided into the room for the dentist procedure to take place this staff offered a blanket to make me more comfortable. They also advised me , in detail, the procedure asking if I had any question. Dr.Burden explained the procedure was professional and concerned with my well-being. It was a pleasure and a relaxing experience, knowing you were in the hands of professional professionals. I am definitely sharing my position experience with others.

The best dentist I have ever been to in my life. I have had dental anxiety since forever. My family…read morestarted going to Williamsburg Smiles about 8 years ago. I had a 2 year old and newborn son. They allowed me to bring them both and helped me the whole time take care of my boys. As my family grew and I became pregnant again, they treated me like family. They always allow me to make appointments for all three of my son's and myself at the same time. Sue, the hygienist, is literally the best in the business. She is so friendly and sweet and remembers everything about my family. Dr. Contract is so amazing. When my oldest son was 5, he needed some extensive dental work. She recommended a pediatric dentist but that person wanted to do thousands of dollars worth of work in a hospital setting. I went back to Dr. Contract and she did the work in her office for a fraction of the cost...under $100. She made my 5 year old feel like he was just having his teeth cleaned. He had to have a root canal and he doesn't remember any of it (he's 10 now). He has NO anxiety from the experience and adores her. I have recommended this practice to everyone I meet. Dr. Contract has come in on weekends and holidays to help some family and friends with dental emergencies. She takes pride in her profession and really cares about the patients. I will never go to another dentist a long as Williamsburg Smiles exists. The staff are amazing and truly care about each of their patients.

The most unprofessional and worst medical experiences of my family's life…read more Service - Terrible, borderline Malpractice. My wife had over 10 appointments for a single root canal over the span of a year. It was done poorly multiple times and had to be re-done. One time they left cotton & thread in her mouth and secured the crown and left it there in her gums for months before realizing it the next appointment and removing it. They had the her crown delivered to a different office and when she showed up, they realized the mistake, unapologetically. They were confused over which crown was the right one since they took multiple molds and made multiple versions. Ended up securing the wrong fitting crown which fell out after a month. The list goes on. Communication / Organization - Terrible. Reference above and after ten appointments give or take, my wife is going to a new dentist to get a proper root canal on the same tooth. Multiple instances of last minute cancellations, changing the appointment time the morning of (later and earlier), after taking off work, securing childcare, etc. Does not return phone calls, does not want to help, reactive communication, etc. Three different times where I took off work to watch the kids and they call late the night prior or the morning of to cancel on us. Obvious disorganization and a lack of respect and care for people's time. Front Office - The unprofessionalism of the office clerk, Tony/Toni is unforgivable. Unfathomable. My wife and I have called politely multiple times only to be given no information, met with confusion, attitude, resistance, zero situational awareness, and no willingness to attempt to solve the problem; even when they caused them. After telling us the day prior, and multiple visits, that they don't accept tricare and won't serve active duty, they said "we're not sure what happened, but we shouldn't have treated you." ...What? How do you not know that? Thankfully my wife got in the habit of calling a few days prior, to confirm the appointments, and they finally returned a call to say, sorry find a new dentist. The laughable part is they won't release her medical records to the new dentist that does accept tricare. They are physically unable because they state their software won't let them. I'll assume they can't consolidate a report into a file and send encrypted via email. I'll assume they have no way to hand patient continuity to any location or print and provide to my wife to hand carry. After hanging up on us multiple times, we got a hold of the office manager, Carol who was equally unhelpful and said she would call back with a solution at 2. It is 4 hours later and nothing heard. They won't call back and that's okay at this point. I fully expect her records will not be transferred and we will incur the cost to get re-imaging and scans that were accomplished within the last 30 days, because of a failure to want to help. They don't want to help...ever. It's truly astonishing. I've seen my wife cry maybe 5 times in time I've known her (over a decade). 2-3 of those were after interactions with this dentist. The lack of professional skills, the disrespect, and disorganization in the front office is 100% indicative of the work that happens behind the front desk. If I remember correctly, the owners / dentists are prior military. They must despise the military community because they have absolutely failed us with no afterthought. It's common knowledge amongst my colleagues at work and an absolute shame. If the owners care to chat, let me know! I'm happy to provide constructive feedback and insight

I've been coming here years. And I'm so done! The toano office would consistently cancel my…read moreappointments the day of "we don't have anyone in due to illness" so I started going back to the Williasburg location and well they decided they needed to "cancel my appt" as they called me and "I said I had been in antibiotics and could not make it " I Was never called I responded to their text that I confirmed I had proof I confirmed and was told no. I showed my proof day and time. I drive over 45 mins and they old we can try and squeeze you in! This is beyond unprofessional. You all messed up but I have to pay the price for incompetence. They are getting me in but I'm done this is it!! All the people I e sent will now be hearing from me

I have been a patient of for over ten years. Dr. Dunnill has been taking care of my dental care,…read moreensuring all preventive steps are taken to potentially serious issues. During my annual visit today, Dental Hygienist, Holly who has been with the practice for approximately ten years, was very gentle and thorough. I highly recommend Williamsburg Family Dentistry to anyone new to the area or looking to try out a new place.

Hair dressers and dentists are so important to how we look and feel. We started going to Dr. Brent…read moreDunnill at Williamsburg Family Dentistry when we moved to Williamsburg, and I know we are in good hands. He and his dental hygienists are gentle and thorough. I needed two crowns and a filling, and I am very pleased with his work. Located in the Michael's Commons professional center on Bulifants, their location is convenient with easy parking. My neighbor goes to his partner, Dr. Rick Rubin, and she is equally happy.

I had to wait 75 years to find a dental practice that is so very professional, skilled, gentle,…read morekind, and compassionate. Worth it! I broke a crown. They fit me in ( it's two days before Christmas), and were quick, helpful with insurance paperwork, explained all the medical and financial options available; and provided a temporary cap for me to enjoy the holiday pain -free. The nicest bunch of people you ever will meet. Like all dentists in Williamsburg, they are beyond busy, so I truly appreciate their help today. Highly recommended.

Their scheduling and appointment tracker needs attention. A few times I had a scheduled appointment…read moreand then find out (close to the date) it was changed. Also, they need to be better at what is covered under insurance and not. I was charged $25 for a covered fluoride treatment.