A+ DENTIST! My elderly mother needed urgent dental care in Williamsburg (broken front tooth) and…read morecould no longer travel to her dentist of many years in Virginia Beach. I found Dr. Stensland online and recommended him to her based on the many five-star reviews. Dr. Stensland and his entire staff were OUTSTANDING in the care they gave my mother. She was seen very PROMPTLY and was WELCOMED like a member of the family when she arrived new to their office, putting her at ease immediately. Dr. Stensland did a thorough assessment of her overall dental health as well as her acute issue. His COMPASSION and EXPERTISE gave my mother comfort and confidence. Dr. Stensland treated mom's broken tooth with GREAT CARE, and she is very PLEASED with the outcome. I highly recommend this dentist and dental office. The EXCELLENT Yelp reviews are quite well earned!

Dental service --cleaning --Nash was very professional--Dr Steve was very professional and…read morepleasant--also Lisa --The ladies are very friendly and professional--very helpful--

Can't say enough good things about this office. They are so competent and professional. I was on a…read morebusiness event in Virginia where my crown came off since I do not live there. I found this office on Google at 4:30 PM in the evening. I called them and I told them what was happening. They asked me to come right over and the doctor stayed back and re-cemented my crown everybody there was so helpful and so kind. What a caring Office. If I lived in the area I would've been going there for my regular care but I called 5 offices before I called them, and no one was willing to see me last minute at that time. Thank you Dr. Burden for your help.

DO NOT GO TO THIS PLACE IF YOU HAVE MILITARY INSURANCE!!…read more They will lie to you. They are an out of network dentist for United Concordia! Do not let them fool you. I was lied to and given a great story and paid for it deeply! They will not tell you if your insurance accepts their Office so make sure you talk to your insurance company before you visit with them!!

Dr. Amador is highly knowledgeable in dentistry and in the management of personalities. She is…read moreefficient and professionally skilled with a most tender office staff who treat every person with genuine respect. The dental technicians are outstanding. I have received many outstanding interventions over several years, insured and uninsured as in Invisalign state of the art treatments to straighten and whiten teeth.

So long story short I was supposed to have my tooth extracted but couldn't due to having a severely…read moreswollen face , so I called two days prior to my appointment no pick up all day long which is mind blowing!!!! I went to the ER and when I was actually able to get in touch with the front desk lady who was extremely rude to me , who needs to work on her customer service skills said I needed to bring the ER note in or I would be charged a $50 no show fee , which to me is beserk ,

Dr. Shuck and Dr. Mitchell are very knowledgeable and competent dentists. The dental hygienist Leah…read moreis very efficient and knowledgeable too.

The 2 stars are for the location only. They started out good…read more- Now they treat faithful patients like random tourists. They used to be very personable - Now the staff and dentists dart in and out of the exam rooms like baggage handlers. The front desk had the nicest folks, who knew your name, knew your family, and would have pleasant banter about your dental situation - now they are as friendly as the clerk at a bus station ticket window. Today I called to make an appointment, the very bland desk worker comes back on the phone and says, "It's been too long since you had your last cleaning...you are now considered a new patient...and we're not accepting new patients". Translation: Take a hike, mister. How about that. When Shuck first opened his doors, my family was there. He had so few patients, that I could call at 9am and be in his chair at 10am. My whole family were onboard AND we referred numerous others. NOW I am a "NEW PATIENT that cannot be accepted now or ever". It's a new year. Me and my family are moving on. All referrals will be pointing in a different direction.

Dr. Burden and staff were amazing. they went above and beyond, when entering the you were greeting…read moreby happy professional,. When I was guided into the room for the dentist procedure to take place this staff offered a blanket to make me more comfortable. They also advised me , in detail, the procedure asking if I had any question. Dr.Burden explained the procedure was professional and concerned with my well-being. It was a pleasure and a relaxing experience, knowing you were in the hands of professional professionals. I am definitely sharing my position experience with others.

The best dentist I have ever been to in my life. I have had dental anxiety since forever. My family…read morestarted going to Williamsburg Smiles about 8 years ago. I had a 2 year old and newborn son. They allowed me to bring them both and helped me the whole time take care of my boys. As my family grew and I became pregnant again, they treated me like family. They always allow me to make appointments for all three of my son's and myself at the same time. Sue, the hygienist, is literally the best in the business. She is so friendly and sweet and remembers everything about my family. Dr. Contract is so amazing. When my oldest son was 5, he needed some extensive dental work. She recommended a pediatric dentist but that person wanted to do thousands of dollars worth of work in a hospital setting. I went back to Dr. Contract and she did the work in her office for a fraction of the cost...under $100. She made my 5 year old feel like he was just having his teeth cleaned. He had to have a root canal and he doesn't remember any of it (he's 10 now). He has NO anxiety from the experience and adores her. I have recommended this practice to everyone I meet. Dr. Contract has come in on weekends and holidays to help some family and friends with dental emergencies. She takes pride in her profession and really cares about the patients. I will never go to another dentist a long as Williamsburg Smiles exists. The staff are amazing and truly care about each of their patients.

I made an appointment for next available appointment which was for the end of January on JULY…read more1st!!! Only to get a text today about my appointment being canceled and unable to reschedule "due to staffing changes". DO NOT RECOMMEND, don't waste months waiting for an appointment only to be canceled.

After the horror of the last week's Dr. Flores fixed the mess her colleagues created on Tuesday…read more She's very professional and did a good job as far as I can say. I'm a little sore, but thats okay and will heel. I just hope I can keep my tooth. Finger's crossed.

When we went to WCD for a cleaning , our understanding was that my wife and my insurance were both…read moreaccepted . We submitted insurance information on April 3 , again on April 7. We were told on April 7 that both insurance companies were subsidiaries of one another so there shouldn't be a problem. So we scheduled first available appointment for June 10 . WCD called for us to come in June 3 as there was a cancellation for cleaning. We received billing in July for $ 611 . They said they didn't accept my insurance , & my wife owed $ 98 . I was never told that my insurance was not accepted. Had I known , we would have gone elsewhere. My bill alone was $ 513 for cleaning, and pictures. Probably no one will see this review , but I will make sure others know .

Worst experience I had during a dental visit. I had a root canal done in a 2 day procedure. Was…read moretold my appointment would be an hour long. My 2nd appointment was 3 hours and 40 minutes long. I kept telling the doctor I could feel pain and was no longer numb. The doctor kept asking me "can you still feel this" after I had said I was in pain. It got to the point where the pain was so bad I started crying. He replied "it's a good thing you cried because that let me know you needed more numbing" this was after I told him I could feel everything he was doing. I was in such severe pain he ended up giving me pain medication in the office before the procedure had finished. I kept jumping and jerking because the pain was so bad and asked multiple times to "please stop" and he kept going. At the end of the procedure the dental hygienist said "that was insane" I have a very high pain tolerance and this was the worst experience I have ever had at this office. The doctor gave me advil for pain and told me to take it as needed. Doctor Scott Block was the one who did my procedure. The whole side of my face is bruised along with excruciating pain with a migraine

The first new patient exam I had here was great, and I explained my severe dental anxiety. However,…read moremy next appointment, which included a crown placement, was horrible. Dr. Owens argued with the assistant/office manager literally the entire time and made me so uncomfortable. Additionally, I had to take anxiety medication prior to my appointment, and I heard him down the hall complaining about how my anxiety was inconvenient for him and how I "better be drugged up" so he didn't have to deal with it. I will never go back to his office and recommend anyone with anxiety to avoid this dentist. He is incredibly unprofessional with his staff and patients.

Dr. Owens is the best dentist I have ever seen. He is personable, knowledgeable, and cutting edge…read morein his work practices. He is a great communicator who listens to the patient, and offers options for care while discussing your dental issues!

The most unprofessional and worst medical experiences of my family's life…read more Service - Terrible, borderline Malpractice. My wife had over 10 appointments for a single root canal over the span of a year. It was done poorly multiple times and had to be re-done. One time they left cotton & thread in her mouth and secured the crown and left it there in her gums for months before realizing it the next appointment and removing it. They had the her crown delivered to a different office and when she showed up, they realized the mistake, unapologetically. They were confused over which crown was the right one since they took multiple molds and made multiple versions. Ended up securing the wrong fitting crown which fell out after a month. The list goes on. Communication / Organization - Terrible. Reference above and after ten appointments give or take, my wife is going to a new dentist to get a proper root canal on the same tooth. Multiple instances of last minute cancellations, changing the appointment time the morning of (later and earlier), after taking off work, securing childcare, etc. Does not return phone calls, does not want to help, reactive communication, etc. Three different times where I took off work to watch the kids and they call late the night prior or the morning of to cancel on us. Obvious disorganization and a lack of respect and care for people's time. Front Office - The unprofessionalism of the office clerk, Tony/Toni is unforgivable. Unfathomable. My wife and I have called politely multiple times only to be given no information, met with confusion, attitude, resistance, zero situational awareness, and no willingness to attempt to solve the problem; even when they caused them. After telling us the day prior, and multiple visits, that they don't accept tricare and won't serve active duty, they said "we're not sure what happened, but we shouldn't have treated you." ...What? How do you not know that? Thankfully my wife got in the habit of calling a few days prior, to confirm the appointments, and they finally returned a call to say, sorry find a new dentist. The laughable part is they won't release her medical records to the new dentist that does accept tricare. They are physically unable because they state their software won't let them. I'll assume they can't consolidate a report into a file and send encrypted via email. I'll assume they have no way to hand patient continuity to any location or print and provide to my wife to hand carry. After hanging up on us multiple times, we got a hold of the office manager, Carol who was equally unhelpful and said she would call back with a solution at 2. It is 4 hours later and nothing heard. They won't call back and that's okay at this point. I fully expect her records will not be transferred and we will incur the cost to get re-imaging and scans that were accomplished within the last 30 days, because of a failure to want to help. They don't want to help...ever. It's truly astonishing. I've seen my wife cry maybe 5 times in time I've known her (over a decade). 2-3 of those were after interactions with this dentist. The lack of professional skills, the disrespect, and disorganization in the front office is 100% indicative of the work that happens behind the front desk. If I remember correctly, the owners / dentists are prior military. They must despise the military community because they have absolutely failed us with no afterthought. It's common knowledge amongst my colleagues at work and an absolute shame. If the owners care to chat, let me know! I'm happy to provide constructive feedback and insight

I've been coming here years. And I'm so done! The toano office would consistently cancel my…read moreappointments the day of "we don't have anyone in due to illness" so I started going back to the Williasburg location and well they decided they needed to "cancel my appt" as they called me and "I said I had been in antibiotics and could not make it " I Was never called I responded to their text that I confirmed I had proof I confirmed and was told no. I showed my proof day and time. I drive over 45 mins and they old we can try and squeeze you in! This is beyond unprofessional. You all messed up but I have to pay the price for incompetence. They are getting me in but I'm done this is it!! All the people I e sent will now be hearing from me

Been going to them since my daughter was two. I missed 3 appointments out of the 10 years I've been…read moretaking her there . They booted me out of the practice , but I'm glad they did , because I was able to find the perfect dentist . And I don't have to worry about sitting there an additional 45-60 mins . I DO NOT RECOMMEND THIS PRACTICE AT ALL! They are money hungry , and pretend to care .

Horrible process of checking people in. They are still very afraid of covid. Screamed at cause we…read moreshowed up to appointment and didn't have masks. Been waiting for 32 mins after my kids cleaning for a dr to look over X-rays and see if they have cavities. Here for two hours and running.... they need to hire a six sigma professional to improve the whole process