Dentist was very rude to patient and also the other staff in the office. Front desk staff was kind…read moreand helpful.

I just had my first appointment at Williamburg Smile Care with Dr. Joelle Hairston back in October…read more Everyone at the office was so nice! April did my cleaning and she was so sweet and informative about everything she was doing. Dr. Hairston was also very nice and caring, took her time explaining the results of my exam and everything. I truly had a great experience.

After nearly two years of dental issues, I can finally use the right side of my mouth again without…read morepain, and I have Dr. Masuoka to thank for that. My journey started in October 2024 and involved multiple dentists, crown replacements, countless adjustments, consultations with specialists, and even a root canal. Throughout that time, I knew something still wasn't right, but I never felt like anyone was truly getting to the bottom of the problem. From my first visit, Dr. Loren Masuoka was different. He listened carefully to my concerns, took my symptoms seriously, and never made me feel like I was imagining things. Instead of dismissing what I was experiencing, he genuinely wanted to understand why I was still having pain and find a solution. During my appointment, he took the time to evaluate my bite and noticed that my crown was taking most of the force when I bit down. He carefully adjusted it and explained what he was seeing. The result has been incredible. For the first time since October 2024, I can chew on the right side of my mouth without pain. The cold sensitivity is gone, and I no longer spend every meal worrying about that tooth. After nearly two years of frustration, appointments, and uncertainty, I finally feel like myself again. The greatest gift Dr. Masuoka gave me was making me feel heard. When you've been dealing with a problem for that long, having a dentist who listens, believes you, and genuinely wants to help is invaluable. I am so grateful to Dr. Masuoka and everyone at Morrison Dental Group for their compassion, patience, and commitment to finding answers. I cannot recommend them highly enough.

The most unprofessional and worst medical experiences of my family's life…read more Service - Terrible, borderline Malpractice. My wife had over 10 appointments for a single root canal over the span of a year. It was done poorly multiple times and had to be re-done. One time they left cotton & thread in her mouth and secured the crown and left it there in her gums for months before realizing it the next appointment and removing it. They had the her crown delivered to a different office and when she showed up, they realized the mistake, unapologetically. They were confused over which crown was the right one since they took multiple molds and made multiple versions. Ended up securing the wrong fitting crown which fell out after a month. The list goes on. Communication / Organization - Terrible. Reference above and after ten appointments give or take, my wife is going to a new dentist to get a proper root canal on the same tooth. Multiple instances of last minute cancellations, changing the appointment time the morning of (later and earlier), after taking off work, securing childcare, etc. Does not return phone calls, does not want to help, reactive communication, etc. Three different times where I took off work to watch the kids and they call late the night prior or the morning of to cancel on us. Obvious disorganization and a lack of respect and care for people's time. Front Office - The unprofessionalism of the office clerk, Tony/Toni is unforgivable. Unfathomable. My wife and I have called politely multiple times only to be given no information, met with confusion, attitude, resistance, zero situational awareness, and no willingness to attempt to solve the problem; even when they caused them. After telling us the day prior, and multiple visits, that they don't accept tricare and won't serve active duty, they said "we're not sure what happened, but we shouldn't have treated you." ...What? How do you not know that? Thankfully my wife got in the habit of calling a few days prior, to confirm the appointments, and they finally returned a call to say, sorry find a new dentist. The laughable part is they won't release her medical records to the new dentist that does accept tricare. They are physically unable because they state their software won't let them. I'll assume they can't consolidate a report into a file and send encrypted via email. I'll assume they have no way to hand patient continuity to any location or print and provide to my wife to hand carry. After hanging up on us multiple times, we got a hold of the office manager, Carol who was equally unhelpful and said she would call back with a solution at 2. It is 4 hours later and nothing heard. They won't call back and that's okay at this point. I fully expect her records will not be transferred and we will incur the cost to get re-imaging and scans that were accomplished within the last 30 days, because of a failure to want to help. They don't want to help...ever. It's truly astonishing. I've seen my wife cry maybe 5 times in time I've known her (over a decade). 2-3 of those were after interactions with this dentist. The lack of professional skills, the disrespect, and disorganization in the front office is 100% indicative of the work that happens behind the front desk. If I remember correctly, the owners / dentists are prior military. They must despise the military community because they have absolutely failed us with no afterthought. It's common knowledge amongst my colleagues at work and an absolute shame. If the owners care to chat, let me know! I'm happy to provide constructive feedback and insight

I made an appointment for next available appointment which was for the end of January on JULY…read more1st!!! Only to get a text today about my appointment being canceled and unable to reschedule "due to staffing changes". DO NOT RECOMMEND, don't waste months waiting for an appointment only to be canceled.

After the horror of the last week's Dr. Flores fixed the mess her colleagues created on Tuesday…read more She's very professional and did a good job as far as I can say. I'm a little sore, but thats okay and will heel. I just hope I can keep my tooth. Finger's crossed.

Dr. Shuck and Dr. Mitchell are very knowledgeable and competent dentists. The dental hygienist Leah…read moreis very efficient and knowledgeable too.

The 2 stars are for the location only. They started out good…read more- Now they treat faithful patients like random tourists. They used to be very personable - Now the staff and dentists dart in and out of the exam rooms like baggage handlers. The front desk had the nicest folks, who knew your name, knew your family, and would have pleasant banter about your dental situation - now they are as friendly as the clerk at a bus station ticket window. Today I called to make an appointment, the very bland desk worker comes back on the phone and says, "It's been too long since you had your last cleaning...you are now considered a new patient...and we're not accepting new patients". Translation: Take a hike, mister. How about that. When Shuck first opened his doors, my family was there. He had so few patients, that I could call at 9am and be in his chair at 10am. My whole family were onboard AND we referred numerous others. NOW I am a "NEW PATIENT that cannot be accepted now or ever". It's a new year. Me and my family are moving on. All referrals will be pointing in a different direction.

We love the quality of the office staff. Always friendly and welcoming. Very patient focused…read more Their kindness goes a long way!! Today I saw Tracy for my dental cleaning. Becky was my hygienist but moved over to the administrative side and personally recommended Tracy. I was so pleased with her kindness and sensitivity to my concerns. She was fabulous!! Her cleaning was incredibly thorough and she took the time to discuss other steps I could add to maintain my oral hygiene. Anyone lucky enough to get her will be so pleased!!! Fabulous dental office!!!

I was pleased that Norge Dental could see me immediately for my dental emergency. Brooke and staff…read morewere professional and explained everything to me. Being a senior citizen, it is important to have details explained a couple times. I have scheduled future appointments with Norge Dental. As a returning patient to this area, I feel at home with Norge Dental.

I have been a patient of for over ten years. Dr. Dunnill has been taking care of my dental care,…read moreensuring all preventive steps are taken to potentially serious issues. During my annual visit today, Dental Hygienist, Holly who has been with the practice for approximately ten years, was very gentle and thorough. I highly recommend Williamsburg Family Dentistry to anyone new to the area or looking to try out a new place.

Hair dressers and dentists are so important to how we look and feel. We started going to Dr. Brent…read moreDunnill at Williamsburg Family Dentistry when we moved to Williamsburg, and I know we are in good hands. He and his dental hygienists are gentle and thorough. I needed two crowns and a filling, and I am very pleased with his work. Located in the Michael's Commons professional center on Bulifants, their location is convenient with easy parking. My neighbor goes to his partner, Dr. Rick Rubin, and she is equally happy.

Love Dr Maharty and the whole staff! Ive been a patient here for a long time but have lived lots of…read moreplaces and really appreciate this practice.

The quality of care is very good here. They care about you and are sensitive to your needs. The…read moredoctor explains problems and solutions very well.

The first new patient exam I had here was great, and I explained my severe dental anxiety. However,…read moremy next appointment, which included a crown placement, was horrible. Dr. Owens argued with the assistant/office manager literally the entire time and made me so uncomfortable. Additionally, I had to take anxiety medication prior to my appointment, and I heard him down the hall complaining about how my anxiety was inconvenient for him and how I "better be drugged up" so he didn't have to deal with it. I will never go back to his office and recommend anyone with anxiety to avoid this dentist. He is incredibly unprofessional with his staff and patients.

Dr. Owens is the best dentist I have ever seen. He is personable, knowledgeable, and cutting edge…read morein his work practices. He is a great communicator who listens to the patient, and offers options for care while discussing your dental issues!