If I could leave 0 stars, I would. This office staff leaves little to be desired if there is a billing issue you are trying to resolve. The Newport News Peninsula Pediatric Dentistry location has lost a patient of 5 years over a small administration charge and an inability to return emails and multiple phone calls in the course of 4 weeks.
I initially emailed the office on July 25th to cancel an upcoming appointment and express my concern about their billing practices and that I was not happy with the practice. I called again over a week later when I received another appointment reminder. I stated I was not happy with the office and the female I spoke with was very kind and said she was sorry to hear that, and saw that my email was received, but my appointment was not cancelled. She cancelled it for me and said that the office manager would call me back to resolve the matter. That was the first call I made; I made a few more in addition, without any call backs or a returned email.
Today, after my check cleared for the initial bill (minus the approx 80% administration fee), I called again since I received another notice from the 3rd party bill collector. My multiple inquiries as to why I haven't received a return call went unanswered during the call and their office personnel told me that I can't expect to not have to pay for services rendered. Very condescending and insulting, especially after the office cashed my check for the services.
I didn't have a problem with the services being charged. I wanted to discuss the admin fee and was not happy about getting continued notices when I have attempted to talk to someone and that it was in my opinion very bad business practice, especially since our young child will most definitely need braces or additional work in the coming years and it seems unwise to lose a patient of something so small.
I then posted my review of the office on their Facebook account and due to my negative post regarding my opinion of their lack of customer service and concerns I have regarding what I witnessed with other patients, I was met with a threat of appropriate actions being taken for my slanderous comments. I then responded stating that I do not believe an opinion of my interactions and what I have witnessed to be slander and how I will be keeping a copy of that additional interaction to show others, it was removed. Their threat was then removed.
This family will be going elsewhere as it is my opinion, that this office has gotten too large and is concerned too much with the money and not enough with the treatment of their patients and their families. My experience was so poor, that this is the first time i'm writing a review on ANY company; it truly was that bad. read more