When I first moved to NN, I was referred to this dental practice. After many years, I finally decided to move on. Dr. Mike is awesome - seriously - great guy, and does very good work. It's just that most of your preventative dental care is handled by the hygienists and the staff here just went downhill over time. The last few times I went in for cleanings they weren't good and the hygienist was odd. I'm assuming this is an ongoing issue as more recently when booking appointments, people were asked if they had a preference of hygienist (which wasn't usual before).
The piece that sent me over the edge is that one of the women who works at the front desk (who always seems annoyed that you're there and is incredibly rude in her speaking tone) scheduled a cleaning appointment for me and gave me an appointment card. I put the date and time immediately into my Google calendar because, let's be real, I live and die by Google calendar. Then out of the blue, a week before my appointment, I get a call that I missed the appointment. I explained that I'd been told it was the following week. The woman argued with me and said it would be a $60 cancelation fee before I could reschedule. Because I'm known to lose my cool at bad customer service, I had my much calmer and much more successful at negotiating customer service issues husband follow up. After a couple calls back and forth, even his gentle soul was done with the rude behavior.
We pay far too much for insurance to receive bad customer service - I'm the first to critique it at a restaurant, why it's taken me so long to stop putting up with bad health care service is a mystery to me. So that put us on the hunt for another dentist who actually had a decent staff - there's gotta be a good one around Bad News somewhere, right? read more