The boiler in our 48 unit building sprung a leak. We called the Williams Stoker company which has been serving our building for many years. Thanks to Jose and Juan, the servicemen who came out, our boiler is now running. They made emergency repairs which should allow us to have heat until we can have the boiler replaced. They patiently explained the system and the problems which they addressed. They advised us on the next steps. We highly recommend Williams Stoker and wish to compliment Jose and Juan. read more

We've counted on Williams stoker for 30+ years, they are fast, expert and totally reliable

We have an old boiler radiator system, and have used WS for about 20 years. They have consistently provided great expertise and service. Today was the annual maintenance, and as usual, they were GREAT. In particular, MATT was the best. We specifically request him as he has shown excellent skills on multiple visits, and we have confidence if anyone can keep our furnace system working, it's Matt. This company is not the least expensive. But completely worth it. Thanks Matt, and all of the WS team who have always helped us and responded quickly. read more

I have used Stoker for over 15 years but a recent transaction has soured me. Stoker installed a new furnace 3 years ago and I have it serviced by them every year. This year, the service revealed no problems. But a month later there was a leak. Technicians came out and found a part needed to be replaced. I was charged $352 which I felt was unreasonable given that only a month earlier I had paid $370 for service and check up that did not find the problem. When I called I was told that the area that was leaking was separate from the areas included in the maintenance service. It is a part that Stoker installed, so now me wonder what other parts they don't check but charge for. I will regretfully pay $700+ for something that should have been caught earlier. I hope this review cautions others from relying on Stoker for service. read more

Stoker is reliable and trust them to solve any problem. Jose and Juan did a great job replacing water heater and finding small yet important replacements and adjustments with boiler as they completed install on the water heater. They know their craft and like explaining what they are doing as they do it. Great team! Thank you guys! read more

Just had my annual service on my sixty year old boiler, Matthew came exactly on schedule, went over the entire system, cleaned the burners, checked all the valves and circulator pump, and replaced the thermocouple as they do yearly. Have had absolutely no trouble with the system since they have been servicing the unit. Matthew was extremely friendly, personable, and worked efficiently and very cleanly read more

Great technician Matthew tackled a challenging humidifier malfunction with intelligence, careful diagnostics, patience and excellent listening skills! It was a critical situation because the humidifier issue could have led to serious flooding it was left uncorrected. Thank you dispatcher Mike for responding so quickly and sending out just the right technician for this service call ! read more

We have used Williams Stoker Heating to do the annual service on our boiler since we bought the building in 2010. Always very pleased with their work. In December we were having heating issues. They came out and informed us that it was time to replace the 70 year-old system with a new boiler. Last week Josh & Jose did an incredible job removing the old system and replacing it with a new much more efficient boiler. They explained everything, and made sure all the baseboard radiators were working before leaving. They even removed all the old equipment and cleaned up after themselves. I highly recommend this company and appreciate Josh & Jose. read more

Stoker did a magnificent job installing water heater in Skokie condominium. I highly recommend Stoker. The office staff was extremely helpful and the plumbers were excellent. Please consider Stoker for your plumbing needs. read more

I thought I left a review for this company back in 2020 but apparently not, so understand that my review is SOLELY about my experience working with them between 2020-2022. I have no idea what they are like now. However, it'd be hard for me to believe that they aren't the informative, professional and timely crew they have been during those two years. I talked to quite a few people here, but I feel like I may have talked to Caroline more than a couple others (Andrew and Brittany). Our association had a new hot water boiler installed before I moved in, and they would come out annually to check on it. I don't remember any of the techs' names. I just remember they patiently explained the process of inspecting the water boiler and answered any questions I had (just to understand the process). But my five-star review is especially because there was a time in my unit when it was absolutely freezing. I thought it was just me until a couple other owners complained about the heat too. The Customer Service people had many suggestions for how to better assist with heating so it was even throughout the building instead of being super hot with some units and cold in others. If I ever needed individual service with them, even if the new condo board worked elsewhere, it'd 100% be with Williams Stoker if I could. They're just a really solid company. Thanks for everything. read more

I own several buildings with one pipe steam hear and have used Williams Stoker for over 30 years. They do excellent work and stand behind their work. Good folks and trustworthy. read more

Called them to get on the books for boiler repair. They took down my information and said they'd call back. She did note that they can do boiler repairs. Several days later I reach out again and they said we will call you back in a bit. They called later to leave a long message noting they were "too busy to take on our boiler." But the guy suggested we purchase their service agreement in the spring so that next time this happens they can come by and help out. Seems like they just wanted service agreement business, however not interested to help out when needed even though their website states they do boiler repairs. I wish they would've just told us from the outset that they aren't taking new business. Instead they wasted our time and kept us on the hook for one week while our house was cold. Lack of integrity makes me not want to use this company in the future. read more

Geno was very knowledgeable and thorough and timely highly recommend thank you for saving me.

Our basement heat stopped working. We were getting heat to the upstair apartments but not the basement. This occurred several times before. The last time was over 20 years ago. It is usually the pump that goes out. Well we called several companies to come out and fix the problem and none of them could do it. Stoker believed that the radiators were clogged and it would cost us $1710. This was in April. Summer was around the corner so we decided to wait. September comes around we call Stoker to have them do the job. We are told that they only do that job in April. They are still doing air conditioning installs and repairs. What a joke! read more

Can't be trusted. When I called and told them of my problem, they said they could help me but were busy, and would call in 2 days to set up an appointment. They didn't. I called them. Then was given a day for service. I took the day out of work. They were a no show. They called to give me names of other companies to call. They should have said they were too busy, instead of keeping me on the hook for over 2 weeks with a non working boiler. If you call them, you're rolling the dice. read more

Absolutely terrible and disorganized. They charge $112 for the first 30 minutes and $28 per 15 minutes after that - these are top dollar prices and they don't have the service to match the cost. I booked an appointment days in advance and no one called to confirm my timeframe, and when I called I was told someone would arrive between 1-4PM but no one ever showed. They also flaked on an appointment my building had booked in the fall to service our boiler. They're a joke, spend your dollars elsewhere. read more

I have always been pleased with the service. I wish to comment on the cost of materials. I was charged $240 for a few pieces of hardware. This was very high. Also, prior info given concerning materials cost was not valid. read more

Just wanted to express a huge thank you to Geno for his thoughtful education this AM, as he had the unenviable task of replacing 3 (seemingly 100 yr old) radiator valves on our steam radiators. Informative and amiable, he is a peach! He was incredibly pleasant. Thank you for his service! read more

My boiler went out last January 2024, I called William Stoker along with other companies to give me an estimate to repair my boiler. Turns out that I needed a new boiler, and they wanted 28,000.00 which was overpriced but considering it was the coldest day of the year, and all the other companies couldn't replace the boiler for a couple weeks. So, I decided to go with William Stoker, they came out and replaced it, the crew did do a nice job, however the contract stated that they would replace all the return vents, Steve who was the estimator told me that they would cut out all the old stuff and replace with proper new vents, it took almost 1 year to get them back and then they just wanted to replace the vents with the same vents that were on their which were just radiator vents. I withheld payment and told them that I would pay in full when the job was completed. they then sent me to collections; I contacted my lawyer and collections stopped immediately. I then received a call from a manager, Ditmore, who told me that they would come back to do the job correctly, the way it was supposed to be done he asked me in return I would pay them and write a good review for them. They came out and I still have 2 vents which they did not remove. In good faith, I paid them 10,000.00 of the 13,444.00 that I owed them, and they sent me back to collections. I've decided to just pay them and never do business with them again, this is a company that is run by thieves, their employees are awesome however the company does not hold up their end of the bargain, I recommend Roberts HVAC out of Northbrook Ill. Mike S. read more

The condo that I live in had hired this company to install a boiler, boy was that a mistake. Besides issues with office and installation workers (they do sub contract out work). The equipment that was installed was a new type of modulating burner, ever since they installed the boiler we could not get heat to the far end of the building, after many visits, trial and error, missed appointments, etc. we gave up and called another company. The other company had lots of experience in picking up the pieces from jobs such as ours. Turns out they like to install two electronic low water safety switches, instead of the normal one mechanical and one electronic, I suspect this is done for cost. A cost savings they do not pass along! This electronic low water switch is mounted to a homemade plate which is then mounted to a cast iron body from another manufacturer, the parts were not made for each other. This low water switch shuts the boiler down when a low water condition is sensed, waits, feeds the boiler, burner purges, ignites, then starts making heat, takes almost 5 minutes. Mechanical switches don't work this way. The new company I used noted this, removed this device, installed the correct manufacturer recommended device. Presto! We have heat, lower gas bills, life is great! Don't get me started on the feet and feet of bx used to wire the boiler screws through inspection panels and a phoned in job of burner adjustment, that's for a whole other review. read more

Scheduling an appointment through Steve was easy and fast. The technician, Colin, just completed the annual maintenance on our condo's hot water heater and boiler. Colin was extremely thorough, knowledgeable and courteous . He patiently explained each step of what he was doing and why and then shared maintenance tips for draining the boiler and what to be on the look out for. Our association had previously used a competitor whose prices kept going up each year while service declined. I am so glad we found Williams Stoker. read more

Don't call this company. They'll waste your time. And they'll treat you poorly. Service appointment for either Thur or Friday because my boiler stopped working. Two day window meant I needed to be in a cold house for two days waiting for them. I called late Thursday morning. They told me they decided they aren't going to make it, they're canceling because they're too busy. But didn't tell me. read more

Our condominium association has used Williams Stoker for over 40 years. Their service is always spot-on. I had a chance encounter with two of the younger members of the service team, Jordan and Isaac. They are wonderful examples of the high standards W.S. sets for its on-site technicians. They are polite, clean and exuded confidence they would be able to fix the problems one of our owners was having. The call took much longer than anticipated; yet, they maintained their good natures. I happened to encounter them as they were finishing their documentation, and was asked the last time our boiler was serviced. When I replied we do it annually, Jordan commented that although it looked a little dirty, it was in fine shape. BTW, when the old boiler was beyond repair, Dittmar engineered a plan that enabled us to purchase the unit we not have. We understood he wasn't doing that to make a "quick buck"; rather, he was doing it to ensure we wouldn't be without heat. We won't ever choose another service company for our heating needs. Jackie read more

Our boiler broke un repairable. Denmar and Kevin and their whole team made my parents who have been clients of theirs for over 30 years made them feel appreciated by working around the clock in getting us a new boiler, installing, not to mention removing the old one all within a matter of a few days. Our tenants were obviously very grateful as it was getting extremely cold outside. Denmar the owner personally came out to meet with the insurance adjuster as the old boiler was still under warranty. We are very happy with the results and it's outcome. Happy to be long time clients of there's. read more

My parents have been using the services of William Stoker for over 30 years on their real estate properties. They have done services on their past 5 unit building located in east rogers park and I can remember them repairing furnaces/boilers. On Dec 2013, they have replaced an old furnace in a 10 unit building located in the suburb of skokie. The cost of the new furnace amounted $12,500.00. It was a one day job. They removed and scraped the old furnace. The old furnace had been a big lunk of metal looking almost like parts from an army tank. Installing the new energy efficient furnace, they showed the operation of the machinery. Besides replacing the furnace, they would even show up on emergency cold days if one of the apartments did not have heat. They would bleed the pipes and the heat starts to come into the apartment unit. Winter of 2013-2014 had been a very cold winter and William Stoker efficiently made emergency calls with the utmost professionalism On Nov 2013, William Stoker replaced a pump that regulates/triggers the heat into a 16 unit building. The cost had an amount of $2,450.00. A mechanical pump had a malfunction causing delay of heat into the apartment units. Heat would come on and off with a strange rattling of the pump. William Stoker diagnosed the problem and made necessary replacement. In conclusion, this company does very well with commercial properties. The customer staff had been professional, friendly, and hospitable. I didn't have problems with communication working with this company... read more

Williams Stoker & Heating - New Pump in Chicago building - Heating & Air Conditioning/HVAC Near Me - Chicago, Illinois

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They missed their first appointment with me. I had to call to find out they weren't coming. Next appointment the technician told me somebody else would have to come out to provide us with a quote. They never called back to schedule an appointment. Woman who answered the phones was not polite or helpful at all. read more

I purchased four boiler systems for two separate buildings. WOW! They came out right away and did a professional job. PROBLEM! If you need a repair, good luck having them come out. Called and they came out in a couple of weeks, after calling several times. They said they had to come out again to try to repair. Boiler is leaking and banging throughout the building. They now say they can't come out for three weeks. I guess it's "Take the money and run". read more

Jose' and David, techs from Williams Stoker did a wonderful job installing a new hot water heater in our condo. Our experience working with Williams Stoker & Heating has been exceptional, from the initial workup with Steve Mirabelli through installation and follow-up. During this past year, we have worked with Williams Stoker and Heating for the installation of a new boiler and hot water heater. Their customer service and responsiveness to our needs has made them our "go-to" heating and hot water service and installation provider. read more

I have used William Stoker & Heating Co. for years and have never had a bad experience. They have always been prompt, professional, honest, and wonderful to work with. I have had them repair, replace, and maintain boiler systems. Recently I had their representative Andrew and Jaime replace my boiler control system. They were prompt, explained the process clearly, and performed the work professionally. I would recommend this company and its team to anyone needed heating work performed. read more

Our condo building has used William Stoker company since 2004 and we have had consistently good service. The office staff are patient and helpful and the service visits handled by obviously experienced employees. We will no doubt continue with them for many years forward. read more

This company isn't what it used to be, sadly to say. This was once the premier heating company on the Northside of Chicago. Williams Stoker and Heating built up a dedicated customer base because of their professional expertise, know how and trust. They were efficient and treated people dearly. Today, with a phone number area code in far south suburban Chicago, I wonder if this is the same original company that built a solid reputation over the years? Waiting 8 to 12 weeks for someone to come out to maintain your boiler for the season is not the type of expeditious service that customers received in the past from Williams Stoker and Heating Company. Sorry but I have to look in another direction. read more

Out home warranty company sent Williams Stoker & Heating to look at our A/C problem. The team they sent was really good. The majority of my interaction was with Kevin. I appreciated Kevin's professionalism and customer care during our interaction - he was so helpful and explained the technician's findings and recommendations. Thanks guys! read more

We have an old house with an old boiler that Williams Stoker has kept in fine repair for the last 26 years. They come every summer for a checkup and minor maintenance which gives us peace of mind and keeps us cozy all winter long. We have had only one emergency call when a pipe froze and broke in one cold night in 2015. When that happened, a serviceman came at 11:00pm on a Saturday night. (amazing!) He fixed the problem quickly with professionalism and a smile. We will be loyal customers until our old boiler gives up--and when it does, Williams Stoker will be the team to replace it. We have nothing but praise for this great company! read more

williams Stoker has serviced our building for years. They have always been prompt, efficient and competent. They are also fairly priced.

Excellent service and friendly repair guys and Mike in the main office was patient and helpful. I had an issue with a leak in my radiator at my condo and they fixed it quickly and were not over priced. Highly recommend. read more

Have a noisy radiator. 1st appointment the guy shows up, shims the radiator and says this might or might not work. It did not. second appointment, the guy checks the pipes in the basement, adds shims to the radiator and replaces vent. Still not fixed. Third appointment, they tell me it will be between noon and 4. They don't show up. I call, they make excuses and says someone will call me back. No call. I call again and again no call back. Not sure what has happened there-they fixed several issues on the first try previously. read more

New owners and not nearly the same quality or service as before. The only person at that company worth anything in that business is Colin. Dittmar and Kevin the owners are the rudest, most mysogynistic most disrespectful people I've ever contracted with in my life. I had a new heat pump installed and they were contracted to also correct some existing piping problems with the existing relatively new boiler at a combined cost of over $22,000.00. Kevin was rude beyond belief. When any questions were asked or something that wasn't installed properly or worse not to code which was the case with the conduit they installed for electrical, and then pointed out, Kevin became outright despicable. They corrected it but I paid the price for knowing code and how it was agreed to be installed in the first place. I am an architect with 30 years of interior architecture and design experience. I don't have one bad review or complaint in that time. I may not know everything but I expect a company to at the very least, be respectful and decent. There work was ok but they didn't finish the details that would have completed the job properly. Once they were paid it was goodbye, we are done with you, and good luck getting them back! Don't use them if you need them to come back to correct something or just simply finish a job. And especially don't them use if you want any type of professionalism and any respect as the consumer. It won't be pretty if you do. read more

I had such a great experience with this company and will be a lifelong customer. My steam boiler stopped working on a Wed night in January (it was really cold out). The place that had maintained it came out, said the tank was cracked and that it would be $14k to install a new one, which they couldn't do until Monday/Tuesday (4 days later). When I called Williams Stoker on Thursday morning Andrew told me he would see what he could do. He found a unit for me (they called after hours because they knew the distributor) and had it installed by late Friday evening. They were thousands less and had it working in 36 hours. Amazing!! The installers Louis and Davis stayed until 8 pm to get it finished that night. Everyone that I worked with through the process was really honest and knowledgable. They did follow-up work later to get a final radiator working at no charge. This company was recommended to me by friends and I'm honestly so grateful that I found them. When your house is cold suddenly, you really are vulnerable to being taken advantage of. I have so much respect for all the folks at this company for treating me fairly and with a lot of kindness in my hour of need. read more

After buying an expensive boiler from them that never worked well they would not fix it and then refused to honor the warranty or service it. Terrible crooks!!! read more

Our condo association had gotten an estimate from Stoker a few months ago because we knew our water heater was going to go, but we felt it better to get everything we could out of it. Well, three nights ago it finally bit the dust. We called Stoker and they installed a new boiler NEXT DAY. Fantastic service and our water was only freezing for about 5 hours. These guys did a great job getting the new one in and are coming back this week to replace some of the other pipes. I will recommend them to all of my friends. read more