poor customer service took a long time to correct a delivery and return situation. I hope this…read moreproblem will be corrected at all of the stores! 1

Selection is close to nothing sales help is not the best it's a shame that it used to be a good…read moreplace to shop

Rochelle is exceptional!…read more After the recent tornadoes flooded my basement and ruined my furniture, I was feeling overwhelmed. Rochelle completely turned that around. She listened to what I wanted, understood my style, and found exactly what I was looking for. Her professionalism, warmth, and genuine care made a difficult experience feel exciting again. Rochelle is truly an asset to Darvin Furniture. Management, please give this woman a raise--she absolutely deserves it!

we order bedroom set and salesman sale said all pieces would be in ,got half order still missing 2…read morepieces 3 weeks later and still waiting when I call get the run around they said will be in this week for past 3 weeks and when they delivered bed they put right next to closet door so you could not open closet , no common sense will see if I get before Christmas .

Ok. FIVE STARS ONLY BECAUSE OF CEASAR…read more I absolutely hate Ashley Furniture. 5 years ago I had the worst experience with them regarding my bedroom furniture. But I did order out of the Joliet store. I got a $500 credit if I never called for any kind of repair to be done. And that was for 5 years. So my fiance and I decided to get a storage trunk and two bar stools using that $500 credit. Went back to Joliet and had a terrible experience there. The sales rep for the name was Omar. I recommend everyone to avoid that place. So we decided to try the Orland Park store. I was determined to use that $500 credit. We met Caesar and unlike Omar, he gave us his number and I was actually able to talk to him where Omar gave us his number and never returned or even answer his phone. People if you do decide to go Ashley Furniture, only deal with Caesar. It was Flawless and I did not have any problems. And it's hard for me to say that because I absolutely hate Ashley Furniture.

If I could leave no star, I would, but unfortunately, I cannot. I bought a bed and dresser from…read moreAshley Furniture in Orland Park on May 30th, and it was supposed to be delivered on 9/8 (today), but I got an email on 9/2 saying I would receive a partial order. I emailed customer care and asked for more detail on which item was on backorder and how long I would have to wait. I got a response on Saturday, 9/5, while I was driving to the store to talk to a manager face-to-face. The email did not contain an apology or any sympathy. When I got to the store, my mother and I spoke to the manager (cannot recall his name), and we were told they would try to get the part from St. Louis and give us a call on Monday--never received that call. This is my last time dealing with Ashley Furniture; I will never give them another dime. Months later, and still no bed. This is ridiculous!!

Baths by Envy recently completed a tub to walk-in shower conversion for me. I couldn't be happier!…read moreThey're experienced, talented, very professional, sticklers for quality, and nice to work with. This team works well together, which led to great communication...regardless of who I was talking to. Having done limited updating before, I had a tiny bit of sticker shock when I got the quote. But I researched prices/vendors and found that the cost was quite fair. And now that I've seen how much work (and number of steps) went into this conversion, I feel it was a great value. The team helped make sure the shower blends with everything else in the bathroom, which was reno'd a year ago (before I bought the place). With the new shower, the room looks bigger, brighter and better. At the end of the day, it's not just about having a beautiful, well-built shower or about getting the right price. It's also about being treated well as a customer, relying on the expertise of pros who care, communication, and having decent folks working in your home. In the order in which I met them, BIG THANKS to: Piper, Jed, Scott, Bill, John, Julies, Sarah, and last but not least, Paul the tile whisperer! Don't hesitate to call on this team. You'll be glad you did.

3 years ago this company turned a 2 week bathroom remodel into a 3 month disaster. Now, 3 years…read morelater, the $600 medicine cabinet fell off the wall and damaged the $300 faucet and $250 vanity top Out short list: Wrong shower door received and installed - received a discount but still bang my head on the short door Carpet burned by careless use of drying lamp Tiles not cleaned properly after installation Corner shelves in shower not level Medicine cabinet mounted to drywall - no drywall anchor, no stud attachment This company's work quality was a complete failure and over priced.

We went in as family my wife and bouncy daughter, we received great service…read more I shopped online with discounts and found a great price, to know what I should expect in store. Tom K. beat my online price and really went the extra mile to make us feel like valued customers. I would refer them and especially Tom K. to anyone who needs a good mattress at a reasonable price.

Michael was the best salesman I have ever dealt with. He was funny and knowledgeable with each…read moreproduct. He made our experience at mattress firm super easy to find exactly what we wanted and to match the price point we were interested in staying around. If I could rate 6 stars I would strictly for the service.

Ordered a small kitchen table with 4 chairs and 2 matching bar stools…read more It was ready very soon which was great. The boxes for the table were all tapped up. I opened the boxes to put the table together--and the Styrofoam was broken, no big deal as long as the table is ok... and then the bag of hardware-- it was in a SANDWICH ziplock bag and missing a spring washer. I called customer service and asked if this was a returned item. They assured me that a returned item would have NEVER made it back to the shelf and that perhaps the box was damaged at the warehouse so the guys there put the hardware in a ziplock baggie so it wouldn't spill....sure. I put the base together and then opened the tapped up box for the glass top. The instructions said the glass top would have stickers on it for placement on the box (it's a circle so stickers would definitely help make sure it was lined up right)....there were no stickers on it... but there was sticker RESIDUE... from where there obviously used to be stickers.... did the warehouse guys also scrape the stickers off????? Obviously a returned product. I called again and spoke to the same woman and told her it was obviously a returned product so i'm not sure what the heck is going on there but maybe they need to revisit their policies and quality control. She told me if something was wrong with the table they could send a technician out.... not really the point. I didn't intend to purchase used furniture. I already put it together without the missing piece and it's only a $500 set. I'm not taking it apart and putting it back in the box and borrowing a truck again to return this heavy product. I'm also not taking time off of work to wait around for a technician to bring a circle of metal the size of a dime. Knowing they sold me a used product, maybe a discount should have been offered or something. We're in the market for 2 new living room sets in the near future but DEFINITELY will not be shopping for a more costly product at this store. I know it's a "cheaper" store...but if i wanted a used product, i would have gotten one on facebook marketplace. I gave it 2 stars instead of 1 bc I did end up with an aesthetically pleasing product for a cheap price. (Although it's MUCH flimsier than anticipated and I'm anticipating the glasstop falling off and shattering when one of my kids or dogs pushes on an edge of the table....we'll see!)

Everything can improve. Furniture is cheaply made, shows up damaged, and the "real leather" couch I…read morepurchased for $1000 only lasted 2 years. What a joke.

I was having issues trying to order online. Decided to stop at the Bath and Body in Countryside on…read moreJoliet road. Staff was helpful and they had everything I was looking for.

Very nice store with plenty of nice products Helpful staff,…read morepleasant place to shop Many items have a sample item to try before you buy

My washer/dryer combo in our rental unit crashed out beyond repair. We have brand new tenants so…read morewe wanted it done correctly and in a hurry. I dealt with Voula Ballas who showed me several models at varying prices along with reviews for each. The delivery could not have gone smoother, Abt has their own delivery crew so we didn't have to worry about third party delivery nonsense we have dealt with in the past. Everything installed and running at a great price. Thank you Vaula and Abt. -Brian K.

Everything from ordering to delivery was great. The delivery guys were so helpful they hooked up my…read morenew tv and moved my old tv and hooked it up and hauled away the tv I didn't want.

It's okay. I mean...really. Not amazing, not terrible...just okay…read more My husband and I have been married for 11+ years. We've bought several couches & sectionals from TRP over the decade-plus we've been an item. Our current sectional, while being a bit of a monster (size-wise, but that was of our own choosing as we have five kids), was purchased a few years back and is still in pretty solid condition (even with the aforementioned five kids!). We found it online, saw it briefly in person, ordered it, and left (more on why we streamlined this process in a second). Delivery was uneventful. The customer service has always been passable, although it's better via phone than in person. And here lies my beef with TRP: I absolutely HATE having to set foot into that brick-and-mortar establishment (hence the streamlined process). No, really. I *hate* it. Like...root-canal-at-the-dentist level hatred. Why? I'll tell you why...you walk in and it's like being thrown into a tank of starving piranhas. Not even playing...you will not be able to walk ten feet without saying "just looking today, thanks"...over & over & over again. I understand the desire to make a sale, and I respect it. But if I'm saying to you "I just want to look" please stop chasing me around the store. And if I'm purchasing an item...say, like, a sectional to the tune of 3K, I don't need the upsell on a set of ugly lamps or an area rug the size of Texas. You've already dished the warranty speech, and I get it. But that's it. If I say "no, thank you", please do not come at me with a coffee table that's nothing but sharp corners and is also hideous. Don't ever, ever, ever go here to "just look". Because even if you say that's all you want to do, you will not be left alone for a single moment in time. You park your butt on a couch for ten seconds and you need to be ready for the "this is an amazing couch, isn't it?" speech from any (every?) nearby sales associate. No. Just stop. If I want to make a purchase, I will find you. Leave me alone. Please? My advice: find what you're looking for ahead of time, call the location to see if they have a floor model, arm yourself with a pair of running shoes, and venture in...but be forewarned: they smell fresh meat from the back room. There is little chance you'll be able to "just look around" IN PEACE.

After raising my concerns, The RoomPlace worked quickly and diligently to resolve my issues. Their…read moreHome Delivery Manager was responsive and professional, and offered a generous, fair resolution that addressed my concerns. I remain pleased with the in-store service I received, appreciate their efforts to resolve this matter, and am satisfied with the outcome.

I was dreading going mattress shopping because the sales associates can be pushy but Burt helped my…read morehusband and I and it was a very pleasant shopping experience. We got a wonderful king size mattress at a great price, Burt included 2 free hybrid cooling pillows and a great deal on a king size mattress protector. We were able to finance for 72 months, interest free. Comfort guarantee, 120 days. Couldn't have had a better experience. Go see Burt if you want to get it don't without hassle.

My husband and I were in need of a new mattress; so as the wonderful wife that I am, I started the…read moresearch for a mattress we would both be comfortable with at a DECENT price. Initially I started out at Sears, then Macys, then Bedding Experts. After leaving Bedding Experts mildly disappointed and ready to call it a day I noticed Discount Mattress in the same shopping plaza. Needles to say I did not need to continue shopping around. Brian (The store manager) was sooo helpful WITHOUT being pushy. I can not remember the last time I encountered a sale's associate that was more concerned about what I wanted instead of "what he could sell me". After I picked the mattress I thought would be the most comfortable as well as having a good potential for longevity I called my husband to come up and confirm the purchase to ensure that we would both be happy with it. Brian gave us an AMAZING deal on a hybrid gel/memory foam and coil mattress. It is amazing. I love the fact that it has the comfort and contouring of a gel/memory foam mattress and the bounce of an innerspring. I was so pleased with our purchase that I told me family about it which resulted in my brother-in-law purchasing the exact same mattress. He was going to purchase a mattress for $2300 and he spent much less than what he was expecting to for a mattress he loves! All in all, Brian (if you read this) the Sanfratello family will be life-time customers.