1/7/2021 I called…read moreTiso appliance store, and Peter C., the owner answered the phone. I asked Peter to please dispatch a repair person, to look at and (hopefully fix) the mechanism in my stove's oven ... which had suddenly stopped working -- on New Year's Day (Jan. 1, just a few days ago). About 2 hours later, Mike from Tiso called me when he was on his way, and he gave me his ETA. He arrived in less than his stated ETA -- and of course (smile) he was wearing a face mask -- just as I was. Within about 8-10 minutes, he had fixed, and tested the oven ... after carefully explaining to me what had been wrong. I paid by check, and he gave me a receipt. One, two, three!! All done! :). As I have before, I HIGHLY recommend Tiso Appliance store -- whether you live in Pelham (as I do) or not.

Nicholas Tiso had my stove not working so it didn't turned on and I called them and Nicholas told…read moreme that I had to buy a new one and they said they would charge 1,345 for a 2007 stove that ended up not working, then mark almost started a fire thank good I live 3 blocks from the fire

First time I contacted Jerel for several issues regarding a 13-year-old washer/dryer. We spoke over…read morethe phone, and he didn't charge me a separate diagnostic/home visit fee because he knew from my description what parts were needed and how long the repairs would take. He arrived two days later with the necessary equipment/parts and within less than two hours he took apart both machines and replaced the broken parts and moldy washer gasket and also vacuumed out the dryer since so much lint had accumulated around the burner that it could eventually cause a fire. Everything now working like new. Totally professional guy, easy to work with and worth every penny. He went over and above what was expected in every way.

One of the best service professionals I've ever dealt with hands down!!! Especially these days…read morewhen good help is hard to find. He's repaired my washing machine and oven door. Details... --on time --communicates issues and timing accurately --let's you know your options, even if he won't make as much money on a repair --comes when he says he will come --very responsive --very knowledgeable about home appliances and even some other stuff --professional and friendly --respectful of your home (cleans up any mess, takes trash with him, etc.) --reasonable prices Very happy with my service, and he will be my go to appliance repair professional.

I called sultan to come check my 3 year old washer. He came and spend 5 mins and made a diagnosis…read more Horrible. I paid him 120 dollors and now he says without a diagnosis it will cost me 500 to fix. Might as well get a new one. This is not a reliable service.promised to call me and never did. He said to Put o and afresh and wash as it Might be clogged with two much detergent. But it's still not draining and he refused to address it . Don't call this service. 0 star

I requested maintenance on a 13-year-old Maytag Refrigerator. Technician was professional,…read morecourteous, and arrived within the projected timeframe. I expect my refrigerator to continue to provide excellent cooling. Will use this company again in the future, and can recommend without hesitation.

Reasonable pricing, responsive customer service, thorough technician -- cannot more highly…read morerecommend! Fixed my 1962 Royal Rose after others had deemed it beyond repair. I am so glad I reached out to them and you will be too!

Belgrove was very responsive to our online inquiry and request for assistance. Having a vintage…read morestove in a historic building, with limited funds, Carlita offered an online consult. Didn't t know how that would go but it was Awesome. Step by step She walked us through taking pieces apart to expose areas of concern. She was patient, kind, and very thorough. Carlita enabled us to confirm safe operation which was enjoyed by many. Thanks Carlita!!

My experience with Gaita repair has been extremely positive. Jim is responsive, punctual, and…read morehonest. Grateful to have found him.

I started having problem with my stove at home in November. The broiler worked, but the oven…read moredidn't. So I called Jim Gaita. He said he would be glad to come take a look. I was hoping to have it repaired, instead of buying a new stove, in order to save money. Jim came out, told me it was probably some part that was broken that needed to be replaced. He charged me $220. He told me my oven was fixed, and then went on his merry way. A few days later when I used the broiler, it wouldn't turn off. I had to unplug the stove completely, because there was a loud beeping sound. I called Jim's number, but got a message that he was in Florida until February. I decided to wait for his return. I left a message for him, asking him to call me when he got back. I got a call from his wife, stating that he was in the hospital. So I waited a few more weeks. Today, I finally got in touch with Jim Gaita. He told me that even though my stove broke the first time I used it after he "repaired it", it wasn't his fault and there was nothing he could do. He flat out told me, "I DON"T CARE". Absolutely horrible customer service! I'm out $220 and now have to go buy a new stove. Avoid this horrible person and the crummy "work" he does. I understand he's got health issues and is probably burnt out from all his years in the business, but giving me at least a partial refund would have been a show of good faith. He clearly has no interest in providing quality service at this point. He's looking to make as much as he can before he retires. STAY AWAY! I'm going back to All Home Appliances.

Another pleasant experience with Prisco's this week, where I purchased an LG gas range and OTR…read moremicrowave. I once again was given a more than competitive price, along with speedy and exceptional delivery and service. Highly recommended. Thanks Bob!

I had a very disappointing experience at Prisco. I purchased a refrigerator and when they delivered…read moreit the delivery guys totally damaged my kitchen walls. I called Allison who sold me the refrigerator and she never got back to me. So I then contacted the owner Nick who first seemed like he was eager to resolve the problem. He said he would send his painter to fix my walls and after having to chase him down, he finally had the painter come. I could have done a better job fixing it than this guy. Just slapped some paint on without sanding or anything. It looked awful. So then Nick said he wanted to come take a look at it He said he was coming and never showed or called. When I contacted him a few days later he proceeded to literally yell at me and treat me so disrespectfully. Totally unacceptable for a store owner to speak this way. I would cross Prisco off your list if you were thinking about going there. If you search the reviews, which I unfortunately did not, you will find that many people had the same negative experience !

AWESOME! Big John is the best in Customer Service. I call him Johnny on the Spot! You need…read moreservice on your appliance and they are there! 5 Star Plus Plus Plus. Highly Recommend!

Big Johns is the best....He is professional, kind and very knowledgeable.....someone else would…read morehave come out and talked me into a new refrigerator. I would call Big Johns again and recommend him to anyone

Mike was AMAZING he is knowledgeable, and patient, my boiler and thermostat had no power he came…read moreout and tested everything found out that it was my transformer his office ordered the part 4 days later he came back to replace it and he stayed to make sure everything was connected and working, the price was very affordable, I'm going to use him every year to service my boiler.

Wanted to mention also that Mike is so great with all of his skills - not only did he fix my dryer…read more(that was stuffed with lint, and didn't try at all), he is working on my gas oven currently and he also fully removed and installed my furnace and HVAC system. I am super impressed with his skill set and reasonable pricing. He cleans up after his work and is always on time.

service product selection delivery time slots of your choice free delivery value ogf the proctuctread more

Every salesperson I came in contact with was very helpful and knowledgeable in their business…read moredealings with me

Called Dockery Appliance today for my oven repair. Doc said…read morehe could send someone over in 20 minutes. True to word Juma came, analyzed and repaired. Prompt, courteous and knowledgeable at a reasonably fair price. I highly recommend this local family business.

Another Dockery's visit (same day!) to service a GE refrigerator and another edifying experience…read moreconfirming the integrity of the most reliable repair service company I have ever had the pleasure to work with. All of my questions were expertly answered, and each step in diagnosis was perspicuously detailed. Informed by years of experience, Ijjumaa's chain of deduction and reasoning flows effortlessly. By the time he reached his conclusion, I felt no surprise and had a pretty good idea of the range of costs i faced. After clarifying my choices, he explained avenues for resolution and their practical (part options, time and logistics) and financial ramifications. He suspected that the $150 part (plus labor) was malfunctioning temporarily, having been frozen. Where Dockery's might have charged me for a part that was not working before removing it, they chose to invest in my trust by reinstalling the part and recommending a procedure to follow after he had left and the fridge had completed it's defrost cycle.