Very courteous staff. Car was ready Ina timely manner and within the promised window. Would definitely go back and recommend to anyone!

Called regarding 2 of my chrome rims that were flaking, not chipped, not scratched, flakes the width of a pencil, only to be told that my BUMPER to BUMPER warranty doesn't cover it. Called Sherwood Groves and was told to bring it in for assessment. Well by golly it is indeed covered by my BUMPER to BUMPER warranty. Also made the mistake of using Williams for a service issue last summer and was told they needed to order the parts for the FACTORY recalls and I've never received a call letting me know the parts were in. read more

I bought a new ford truck in oct of 2019. 2 months later I was getting error messages for a blind spot detection fault. No big deal until I tried to get the issue resolved at the Williams service dept. In January I made an appointment and reserved a loner car and when I showed up no loaner car was available. The second appointment was sometime in April, again when I showed up no loaner car. The 3rd and last time I will ever deal with Williams auto group was Nov 9th 2020. Made this appointment 2 weeks in advance to be sure the loaner car was available and surprise, no car. You cant make this stuff up! For the record the staff was very courteous and sympathetic to my plight, the failure with this organization is no fault of the staff, it appears that the service manager is totally inept and doesn't have a clue what is going on. read more

The first time I took my Lincoln MKZ to have some work completed ( we bought the car second hand) I drove away finding my electronics were messed up....not something they were working on. I had to take the car back and use a loaner car for a couple of days while they fixed it. Somethings, like my USB ports, have not worked since. No biggy. I didn't bring it to their attention. I've been there since to have the oil changed with no problems. They have always been courteous. Not a problem there. I did notice with one of their routine courtesy checks that they noted there was a 'problem' with one of my tires. They were new so with that news I took the car back to where I bought the tires and there were no problems. Well, yesterday, I had an appt to get my oil changed and to have it checked for a leak in the rear which my husband noticed. I left after being charged $50.35. Because I used the joint card, I gave the receipt, to my husband today. I was shocked to hear from him that an oil change had not occurred after I sat there for well over an hour. I called, indeed, no oil change had been done. I would have to reschedule to have it done. My husband then informed them we wouldn't be back (we have two vehicles we have been servicing there.). Now, the BEST thing...yesterdays curtesy check showed my tires were okay! Just as they've always been. We won't be buying tires or any other service there, any longer. And what's with Amanda being moved outside to a desk in the drive through? It's hot out there! It will be cold this winter! She's an asset to the company and looks like she's being shoved aside. Silly work flow when you have to be told to go to her desk OUTSIDE. read more