Incompetence at every turn. The office staff can't do basic skills like checking appointment times…read more They never answer or return phone calls. Drive all the way from Visalia only to be told at check in that the X-ray department isn't open today. They should have checked that at the time they made the appointment. Not the first time this office has screwed up one of my appointments.

Best Dr Minor I have ever met but worst office!! If you need to change an appt it is the ACT OF…read moreGOD!!! I get tired of the excuses. And if you need a good doctor these days you have to understand that it will try your patience. At this point I have no options. Health care is what will kills us!! I have waited 4 days and did get a call back but they couldn't help me. Joke.

Scheduled an appointment to get my NB circumcised. I didn't know any of the physicians so when I…read morecalled scheduling I asked the lady to choose whomever she would recommend. She got the earliest appointment she could get me with Dr. Ambati. The scheduler was nice. She said we would have to pay oop but to bring my insurance cards the day of and said I would be getting an email 3day prior to the appointment. I got several check in emails took about 10mins to fill out the information. Then I noticed they had changed my original appointment time of 1630 to 1545 instead without any calls to even ask if that would work for us. Luckily we had no other plans prior so we were able to come in at a sooner time but a courtesy call or message would have been nice to asked if they could change it. The day of the appointment. The gps took me to the back parking lot so we ended up walking further than we had to so we ended up being a few mins late. As we got in the building we were looking for the check in desk they were calling me to see I was still coming and I said I was in the building. The lady at the front desk who assisted us in checking in was nice. I tired giving her our insurance cards as instructed to do so when I scheduled but she said that it was too late to get the insurance cards and that we would have to pay out of pocket and call our insurance company after to get reimbursed. She was so apologetic for the confusion. We didn't argue and said that was fine. She was so happy and said we were so kind lol since she said everyone was arguing with her all day. She printed our receipt and aftercare instructions. She went over the process; we'll get called back for a consultation with the doctor then we would have to step out during the procedure. We waited a few mins and we got called back to get consulted with Dr. Ambati. He came in the room and he was professional, kind, knowledgeable. Went over what was expected and answered our questions. Shortly after a nurse came in and took him she said the procedure would be about 20 minutes. After the procedure she brought him back to us in the waiting room and said he did very well. They put a new diaper on him and he was very calm and comfortable. They greeted us as we left and said to call if we had any concerns. Day 5 post-op and everything looks great! No infections, no fever, no swelling. So far we've been happy with the care and the procedure. Only complaint would be the appointment time change with no update and the insurance confusion. Other than that the facility was clean, the staff we encountered there was pleasant.

OFFICE STAFF I have been wrestling with the thought of…read moreleaving a review for quite some time. I have been a patient here for 15 years or better. First and formost i want to say that the medical care i have received from the doctors has been great. They are caring physicians that strive to give the best care. The office staff on the other hand leave alot to be desired. Over the last few years it has deteriated to horrible experiences . There has been several incidents that could be reported, but i am going to focus on this one incident that happened on this last Thursday. I phoned into the office with a medical issue. I did receive a call back from a back office staff in a few hours. She assured me that she would talk to the doctor and get right back to me. I have had enough UTI's over the years to know that is what i was having. I never received a call back. Im still waiting. By 6pm on Thursday evening i realized that i was not going to get a call back. I had been in pain all day. Thank God Fresno has several walk in medical facilites and i took myself to one. I received the medical care i needed. The doctor there phoned in a prescription. I began feeling better the next day. It is obvious that the staff member at Urology Associates never spoke to my doctor. I have never experienced anything like this before from any medical facility. I can only hope that the administration reads these reviews and considers evaluating their staff and hopefully make changes.

Loved my entire experience with Dr Rainwater. Successful surgery and awesome just a delight to…read morevisit with. Thank you Dr. Rainwater and your entire staff.

I've been trying for days now to schedule an appointment. Wait on hold for 30 minutes to leave a…read moreyour call back information. I get a call back 3 days later but missed the call. They left no voicemail. I call back and press scheduling. I get someone on the phone finally. She asked her office has anyone called me. They say no. She couldn't transfer me. Even though she could have easily did so. Especially after telling her what it was for. She told me to try again tomorrow. It's 2:06 pm. They close at 5. Horrible front desk people. Your problem will worsen like mine have waiting.

Dr. Nadeem Rahman is a great doctor, but I had to fire him due to him having the worst medical…read morefront office that I have ever interacted with. I tried to schedule an appointment with Dr. Rahman as an existing patient for weeks and left messages with his staff to call me almost every other day for weeks. I finally told my GP that I had to fire him due to non responsiveness from his staff and that I needed a referral to another specialist.

At first, I had good things to say about this doctor in a staff when you're located in Fresno. I…read moredidn't treat myself well for the most part; the service was spot on. As soon as they move to Clovis, things changed. When I moved over behind Clovis community hospital, they changed insurance policies because they moved to a new group, and working with them was impossible. I got so bad I was told that my insurance is no longer taking, and he basically told me they couldn't help me and go outside. This is not how you treat a patient who has been with the doctor for over ten years and relies on him for advice. The sad part is I was not the only one; there were at least 2 to 3 other people in the waiting room and also left, and we talked outside by the elevators; one of them mentioned a lawsuit. I didn't jump into that conversation, but yes, we were all disappointed with the treatment from the staff and the no communication from the doctor. Now let's add salt to the wound I returned to Dr. Rainwater, and when I asked her all my files, they refused to give them to me. Here we are almost eight or nine months later, and I'm still waiting and have called regularly, and this offer should be ashamed of yourself the way to treat customers and patients I can recommend Dr. Rainwater in Valley urologist; they were inviting and took me back in in a heartbeat; they do a great job.

Dr Greg Rainwater caught my cancer early. He took a kidney and scooped my bladder in time. Stage…read moreone is wayyyy better than stage two. Ask anyone who's living without a bladder. I thought it was time to go casket shopping back in 2019. Now I know it was just a wake up call to start living! Dr Rainwater. Sounds like a medicine man, performs like the consummate pro!

Greg save me! Thank goddess I stopped listening to my…read moreFriends that think vitamins can heal an enlargement of the prostate!'no no no! I suffered for years like many men, after Locking up numerous times And having to go to the er and be cathed! My God beyond words the suffering! I somehow was guided to Dr Rainwater and he said U ready to fix this? Yup, Turp surgery and it's not a cake ride but after healing and the good dr's words Four years later saw him today! I'm blessed! And the staff? Well let's just say a fine group Of hard working folks in a very very busy practice

Great experience! First, they got me an appointment when I needed. I hadn't been to this location…read morebefore and they provided clear instructions. They were super friendly when I arrived. My appointment was on time! Dr. Mostafa was amazing. He spent a lot of time looking at my chart and asking questions. He didn't just brush me off. He ordered appropriate labs/tests and included me in my plan of care. He made sure to set a follow up to ensure I stay informed and cared for. I felt valued and like he truly cared about my wellbeing. I'm thankful to have him on my team!

Disappointing experience all around. To start, the prescription for the anti anxiety for my…read morevasectomy procedure wasn't issued and I found out after. The procedure was botched such that I was in 3 months of pain after because they sowed my vas deferents to the inside of my skin so it was constantly tugging. Finally, they are not providing follow up information on the effectiveness of the procedure in a timely fashion when they have had the information for over a week. Avoid at all costs.

Surgery is a stressful experience under the best of circumstances and surgeons can be a stoic lot…read more I know because I have had a few surgeries in my time. My recent surgery to repair an inguinal hernia was performed by Dr. Russel Martin, and I can tell you with absolute confidence that it was the easiest surgical experience of my life. Dr. Martin is a very good-natured man who exudes and inspires confidence that clearly comes, not from arrogance, but from experience, genuine skill, and dedication to his profession. All of my questions were answered ... all of my concerns were addressed. Dr. Martin was both patient and articulate. His team in the office and at the hospital (St. Agnes) were top-flight and made me feel very well cared for the entire time. My anesthesiologists were flawless. On a scale of 1-10 my post-op pain level never got past a 4 and my recovery has been rapid (two weeks later I am in the pool swimming laps and feeling fine) I feel none of the common post-op discomfort sometimes caused by the injection of CO2. I am 78 and Dr. Martin, made sure that I was ok for the procedure by sending me to Dr. Khoi Le (also an excellent doctor) for a cardiac clearance. As I said, surgery is stressful, but I can honestly say that Dr. Martin is the best I could hope for, and I remain very satisfied and grateful for his help in improving the quality of my life. If I could award him more stars I certainly would.

Dr. Martin is a kind and caring doctor. He will answer your questions without being in a rush. He…read moreremoved my gallbladder and repaired two hernias and I feel great. His office even called the next day to see how I was doing. I would highly recommend Dr. Martin.

STAY AWAY- Unfortunately my father changed doctors to Dr Ambat since his previous urologist moved…read moreoffices. Apparently they ask for a credit card on file. He asked the front desk if they automatically charge or get authorization before charging which they explained they do not automatically charge without his consent. The doctor had also informed him the shots that he was getting at his previous Urologist is not offered and what is offered is not covered by insurance. On his own he asked his pharmacist and they said it's around $500 per week. $2000 for a retiree is expensive. Without the doctor informing him,my father got a call from a company stating they wanted to confirm his information for the new product (seems the first few were going to be free but then he would end up paying out pocket for the rest). Therefore my father called the office asking if they were aware of such request by the office to this company which they said it was probably done by the doctor. When he went in to get some test results, doctor entered the room, told him the results and then brings all of these incidents up stating why are you asking the front desk about your credit card or why are you calling the office asking about the call you got. And that he was doing him a favor. And then ends with I'm no longer going to accept you in this office and your file is going to be sent back. WOW. I'm just baffled at how some doctors think they can just take advantage of ppl. You can't ask any questions? Extremely rude!