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    William H Potter & Sons

    3.0 (2 reviews)

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    Lowe's Home Improvement - BROKEN VANITY

    Lowe's Home Improvement

    2.3(60 reviews)
    2.8 mi
    $$

    $900 Washer Failed in 4 Weeks - Hazlet Lowe's Needs to Make This Right…read more We purchased a brand-new Maytag washing machine from the Lowe's in Hazlet, NJ on November 6th for $900. Within four weeks, the software failed mid-cycle, leaving our clothes soaking wet and the machine completely unusable. The Hazlet store directed us to Maytag for service. The technician confirmed a replacement part is needed but is currently out of stock, with no clear repair timeline. In the meantime, our family of three (two working parents and a toddler) has now been without a working washer for three weeks and has spent approximately $500 sending out laundry just to manage basic household needs. Neither Lowe's nor Maytag has offered reimbursement, a temporary solution, or meaningful customer care. When we requested a replacement unit, we were told we would need to purchase a new one at full price because we were outside the 48-hour return window -- despite the appliance failing almost immediately after purchase. We are asking the management team at Lowe's Home Improvement - Hazlet to review this situation and contact us to provide a fair resolution. A $900 appliance should last longer than one month, and customers should not be left absorbing hundreds of dollars in additional costs when it doesn't.

    I was very unhappy when my vanity, that I purchased online came damaged. I work for a large…read morefurniture company and the two things I always tell customers is DO NOT ORDER ONLINE AND CHECK YOUR DELIVERY BEFORE THE DRIVERS LEAVE!! I did neither of those things. With that being said, I called Lowes online customer service, was on with a representative for 1 hour and 20 minutes and I feel I was not receiving fair compensation(I was offered a $50 Lowes E card, great so I'll go into the store and spend double probably, about the time from work I lost, what about the fact my contractor needs to come back and cannot finish the job, what about the lost time on the phone that I cannot get back on my day off). I called again today and spoke to another representative who also was trying to just get me off the phone, and was again on the phone for an hour, but I was not going to give up so easy this time and I was on my way to the Lowes store when the representative told me to partner with the manager in the store that is when I had the absolute pleasure of meeting Ashely, the manager at the Holmdel Location. Ashely was kind, understanding and helped me resolve the situation. I was never going to shop at Lowes again before meeting Ashley, it is because of her that I will continue to patronize this establishment. Things happen, I get it, but it is how you are treated and the resolution that will always matter to me. THANK YOU ASHLEY YOU ARE A FANTASTIC REPRESENTATION OF HOW I WILL NOW THINK OF LOWES EVERY TIME I GO TO MAKE A PURCHASE!!!!!

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    Lowe's Home Improvement - BROKEN VANITY

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    Lowe's Home Improvement - BROKEN VANITY

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    BROKEN VANITY

    Harbor Freight Tools

    Harbor Freight Tools

    3.8(5 reviews)
    3.5 mi

    It's a kinda 'ya get what ya pay for' place. Not the kind of tools you buy if you're using them…read moredaily, but perfectly fine if it's a tool you need for a specific task once or twice. There are bargains to be had.

    So I purchased a pump for a fountain that I recently got. The inner workings blew out of the back…read moreand the rod ate thru the plastic. I had the box and I always give my phone number for returns. The woman I just dealt with (Saturday November 18th closing manager) was so completely rude, standoffish, unhelpful, dismissive, impolite, angry, passive, mean, confusing etc., The pump I purchased is a 158 gph pt no 63315. To exchange it for the same pump in working order, not blowing rods out of the body of the machine, I was told I had to pay the difference. Not the point. Her passive aggressive nature was completely uncalled for and unprofessional. I made sure to thank her over and over less than 3 feet away from her and it was only her and I. NO response at all. I apologized no response at all. Her tone was loud and her demeanor was wildly angry . I have been to this location in the past. This experience was so poor I hope harbor freight tools checks in on the representatives that are the faces of their corporation. Btw the woman at the Islin NJ location( younger curly hair pretty) needs a promotion, a gold star and raise. She is truly a breath of fresh air to walk in to every single time I shop that location. Not this one. Unreal. People it's the holiday season. #harborfreighttools

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    William H Potter & Sons - hardware - Updated May 2026

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