1. William H Potter & Sons

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Middletown, NJ

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William H Potter & Sons

3.0 (2 reviews)

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Lowe's Home Improvement

Lowe's Home Improvement

2.4(60 reviews)
2.8 mi
•$$

Carissa From Lowe's help me tonight. She Went above and beyond to help me handle a return and a…read morere-purchase. I go to Lowe's all the time. The staff there are helpful and friendly. I highly recommend it

$900 Washer Failed in 4 Weeks - Hazlet Lowe's Needs to Make This Right…read more We purchased a brand-new Maytag washing machine from the Lowe's in Hazlet, NJ on November 6th for $900. Within four weeks, the software failed mid-cycle, leaving our clothes soaking wet and the machine completely unusable. The Hazlet store directed us to Maytag for service. The technician confirmed a replacement part is needed but is currently out of stock, with no clear repair timeline. In the meantime, our family of three (two working parents and a toddler) has now been without a working washer for three weeks and has spent approximately $500 sending out laundry just to manage basic household needs. Neither Lowe's nor Maytag has offered reimbursement, a temporary solution, or meaningful customer care. When we requested a replacement unit, we were told we would need to purchase a new one at full price because we were outside the 48-hour return window -- despite the appliance failing almost immediately after purchase. We are asking the management team at Lowe's Home Improvement - Hazlet to review this situation and contact us to provide a fair resolution. A $900 appliance should last longer than one month, and customers should not be left absorbing hundreds of dollars in additional costs when it doesn't.

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Lowe's Home Improvement
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Harbor Freight Tools

Harbor Freight Tools

3.8(5 reviews)
3.5 mi

It's a kinda 'ya get what ya pay for' place. Not the kind of tools you buy if you're using them…read moredaily, but perfectly fine if it's a tool you need for a specific task once or twice. There are bargains to be had.

So I purchased a pump for a fountain that I recently got. The inner workings blew out of the back…read moreand the rod ate thru the plastic. I had the box and I always give my phone number for returns. The woman I just dealt with (Saturday November 18th closing manager) was so completely rude, standoffish, unhelpful, dismissive, impolite, angry, passive, mean, confusing etc., The pump I purchased is a 158 gph pt no 63315. To exchange it for the same pump in working order, not blowing rods out of the body of the machine, I was told I had to pay the difference. Not the point. Her passive aggressive nature was completely uncalled for and unprofessional. I made sure to thank her over and over less than 3 feet away from her and it was only her and I. NO response at all. I apologized no response at all. Her tone was loud and her demeanor was wildly angry . I have been to this location in the past. This experience was so poor I hope harbor freight tools checks in on the representatives that are the faces of their corporation. Btw the woman at the Islin NJ location( younger curly hair pretty) needs a promotion, a gold star and raise. She is truly a breath of fresh air to walk in to every single time I shop that location. Not this one. Unreal. People it's the holiday season. #harborfreighttools

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Harbor Freight Tools
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Millhurst Mills & Ace Hardware

Millhurst Mills & Ace Hardware

4.0(27 reviews)
13.5 mi
•$

See, here's the thing. We've been conditioned to believe that only the giant big box conglomerates…read morecan give us what we need. Since most mom and pop stores have disappeared, that's true, to a point. But sometimes you need specialized attention that you can't get at the big boxes. My first house was built around 1915. Some of the trim had been damaged at some point and I ready wanted to replace it with original wood. Of course no one carries such old pieces. On a whim I stopped in here and after some searching way in the back, they actually had it, or something reasonably close to it. Impressive. Unfortunately the store itself was a dump. No merchandise, poorly organized, overpriced. So I rarely went here. Recently I wanted to fertilize my lawn. I researched the big box fert programs and they were quite expensive. I found a program ACE uses which is identical to the big box program but considerably less expensive. Walking in I immediately found a well lit, fully revamped store. The shelves were well stocked and their prices weren't bad. Not great. But they had the fert in stock. I even had a great conversation with the cashier. I love that kind of personalized approach. Yeah, it's out of the way. Yeah, they may not have what you are looking for. But this place is a jewel. And with the revamped, refreshed store, you may be surprised to find a new place to shop. Oddball material, competitive pricing, and old school customer service. It's certainly worth the trip.

Staff was extremely helpful and friendly. Took the heavy bags of salt out to my car. Went above and…read morebeyond. Would definitely recommend. Huge selection of products. Competitive prices

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Millhurst Mills & Ace Hardware
Millhurst Mills & Ace Hardware
Millhurst Mills & Ace Hardware - I'm going to need outside furniture on my new hangout for the summer it's going to need a little life plant's and paint

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I'm going to need outside furniture on my new hangout for the summer it's going to need a little life plant's and paint

William H Potter & Sons - hardware - Updated October 2026

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