Greetings: For this…read moreoutlier review, I'm going to reflect on an amazing community asset: Arlington Heights Orthodontics and Dentistry. Please understand that I don't know much about other similar providers, but I will share my thoughts about the care provided for my two children over the years. When we needed braces for our son, the name we were given was Dr. Kemp. He is the definition of local legend, and he's earned those accolades the hard way: He created a superior practice and provides amazing care for patients and family alike. Dr. Hall is the other heavy hitter in the office. Impressive in all ways, working with skill and compassion. If you're like me, environment plays a huge role in experience. Their office is spotless, smartly decorated, and inviting. More importantly, the office staff provides exceptional customer care. You lnow you're in good hands with this team, which speaks to the quality and thought given to hiring practices. Finally, and most importantly, I can boil down my experiences here to one word: Trust. I whole-heartedly entrust my children's care in this field to Arlington Orthodontics and Dentistry. That should speak volumes to you if you're flying blind in trying to make a choice about selecting a practice. No pictures today out of respect for patient privacy. Until next time...tk Until next time...tk

There is no better place for anyone who needs to get their braces done! Having experienced another…read moreplace as well, this place is hands down the best place to get results and to be treated with kindness and patience. Whether you call them 4 times to reschedule or walk in they always greet you the same, with kindness and with warmth. Nicole is one of my favorites at the front desk. All the ortho docs are insanely awesome, there simply is no better place. All the staff also is great at what they do. As a 40 some year old getting braces, I will tell everyone I know this is the place to go. On a side note, the ambiance and cleanliness is top notch!

Let me just say this. I had dentist that would not touch me…read more Because of my handicapped. So he gave me recommendations. I called every place that took my insurance. I called all of them and long behold they didn't take my insurance. So I was looking around on Google and I found this place. They took care of me and tooth my cavity out. With no trouble at all! Everyone was so sweet and nice. I can't ask for better. Thanks so much again.

Dr. Surampudi & Dr. Ashraf were both wonderful and get 5 Stars. The administrative part of this…read moreoffice is ZERO Stars. Telling an established patient that they should have KNOWN Dr. Ashraf wasn't "In Network" when I got the letter that Dr. Surampudi was leaving. Because I feel they are running the business unethically I will not return to this practice. I warn you to get written confirmation your insurance is in network before you allow them to drape the spit cloth on you. It is a shame because Dr. Ashraf is great. Also as a side note I tried calling Dr. Kahn (owner/president) and his voice mailbox was full.

The office was clean and very kid friendly. The dentist was knowledgeable, friendly and helped me…read moreto take the most cost effective route for my son. We will definitely be retuning.

Can I give them a 10+?!! Dr Ursitti and her staff are…read moreamazing, accommodating and caring. From the front desk, Amanda is considerate, kind and cares about everyone who enters that office. The decor and cleanness of the office is super. Let's talk about Dr Ursitti! She listens, and cares. Her eyes and ears are open to inputs from parents and even her special needs clients. Our first encounter was very interesting. The Dr took all the time to listen to me, and quickly changed to use people first language. I was impressed. My son has gotten use to the team and the cleaning. Just a few weeks ago my son needed to remove some crowns under anestesia. They worked with us and found a great anesthesiologist, with the best side manner. Amanda helped us finding ways and an organization to help pay for the procedure. They went above and beyond. He know is pain free and asking to be taken to the dentist! A child who was so afraid said "awww she is so sweet", referring to Dr Ursitti. Give your self a favor, take your child to this office and stop suffering the anxiety and heartache of other places where your child is not treated with respect. THIS IS THE PLACE TO GO IF YOU HAVE A SPECIAL NEEDS CHILD, SPECIALLY A STRONG CHALLENGING ONE LIKE MY SON

Our apprehensive toddler needed to go to his first-ever dentist appointment and we chose Dr. Nick…read moreon the basis of proximity/availability alone but WOW did we hit the jackpot. What an incredible experience. From Candee and Carrie up front to Dr. Nick and Linda for the cleaning, our child genuinely enjoyed the entire visit. From a parent's perspective, check-in was seamless, our appointment was on-time, and the cleaning from examination to fluoride was efficient, friendly, and thorough - easy 5*. Our child's review was that he met nice ladies, tasted strawberry toothpaste, and watched Paw Patrol, with a bouncy ball and sticker on the way out - only 4.5* because we didn't allow him to stay and finish the episode. Who knew that there are dentist offices where kids want to stay longer...

Dr Capezio and his staff do a wonderful job putting my child at ease. From the check-in process,…read morewait times, welcoming atmosphere, bedside manner, and communication, our overall experience makes us very confident in our choice of pediatric dentist. Yep, we are very pleased with the level of service and treatment we have received!

After being a long-time patient, my son was refused emergency treatment on Saturday by Dr. Erica,…read morethe on-call dentist. Despite my explaining that my son was in significant pain and that this was an emergency, I was told that she and her team wanted to go home. We needed immediate help, and I am beyond disappointed

Considering the struggle it is to brush my 2 1/2 year old's teeth on a daily basis (elmo* helps us…read moreout a bit) I was dreading our first visit to the dentist. I asked around for the "kidsnips of dentists" thinking that someone who specializes in children would be our best bet (and have lots of toys in the waiting room). After a few weeks of reading about the Berenstain Bears & Dora's adventures at the dentist we visited the highly recommended (by many friends) Dr Resnick. My little one was psyched..mostly for the toy in the treasure chest that I mentioned she'd get after she behaved (fingers crossed) at the dentist. As I hoped the waiting room was filled with toys. The dental hygienist kept coming out for other kids and everytime my daughter would yell "I'm ready now!" And then finally (10 minutes can seem like 10 hours when waiting with a toddler) it was our turn! The dental hygienist went over how to properly care for our toddler's teeth and I even learned a few things (like not to give her milk anymore before bedtime..oops). Dr. Resnick stopped in just to say hi and meet my daughter on his way to another patient...and promised to be back soon. When he returned my daughter sat on my lap in the chair and opened her mouth wide while he "painted her teeth" with a strawberry flavored fluoride, declared her cavity free (phew!) and urged me to get rid of the pacifier at night soon (another oops). He'd be happy to know that the binky fairy did happen to visit last night! My little one behaved perfectly and when it was all done she gave the dental hygienist a huge smile and said "NOW can i have my toy?" She picked out a tiny little car from the treasure chest and added it to her goody bag filled with a kids toothbrush and toothpaste. She walked out all smiles declaring that she can't wait to go back to the dentist. And she'll get the opportunity to do so in just 6 more months! *http://www.youtube.com/watch?v=wxMrtK-kYnE

Dr said she'd tie my child down…read more My little one has a ton of anxiety. She's been seeing therapists for years to help her with anxiety and she's come a long way, but when she still has anxiety / panic attacks. Well that's what happened at this dentistry when she had to get a couple cavities filled. Despite giving her nitrous oxide and trying different methods in calming her down, the poor thing was shaking and in tears. I asked the doctor if there's anything else that she could think of to get my daughter to undergo the procedure. Her suggestion: tying my child's entire body down to the chair. Yea, hard pass lady. This person should not be around kids. She should have her license revoked for even suggesting the idea. We wont be coming back here.

We personally had a very nice experience here. Our 2 year old son was seen promptly for his first…read moredental visit. The hygienist and dentist were both patient and gentle with him. After his visit, his pearly whites looked great and better then ever. He chattered the whole day about going to the dentist. Was a good experience for him.

Dentist are wonderful. If only the front desk staff and billing staff all had the same…read moreunderstanding, and able to execute their jobs appropriately and professionally . Staff come and go, I get it . However, holding children's records because there is a balance that was processed multiple times (service date of September-by billing staff) and rightfully red flagged by insurance isn't okay. This is AFTER being told by another receptionist that they would be emailed hours prior to. No call was made to notify me they were holding records. I had to call the office and ask why the records were not sent. Frustrating all around.

Okay... so here I am 20 years later leaving a review. I had a significantly positive impact on my…read morechildhood by going to this dentist. This is the kind of person that birthed the "good vibes" generation. I have always looked up to this business as the way things SHOULD be, in terms of attention to detail and being honorable to the community in business. I am super appreciative of the fact that he never over exaggerated my cavities like other dentists. As soon as I became an adult, the adult dentist tried to tell me I had eleven "cavities". I'm glad I stuck to my guns and was skeptical. Ten years later my teeth are still exceptional, but would have been worse if someone forced cavity treatment upon me as a kid.

When I brought my child in for a routine teeth cleaning, they only had her in the back for 6…read moreminutes. I can't imagine you can do a thorough cleaning in that amount of time. Also, I asked for upfront pricing as I do not have dental insurance, and the price was different at the end of the visit from what was quoted. I decided to give them another try, but the cleaning was just as quick, plus they gave me a really hard time about only wanting a cleaning with a hygienist and not getting x-rays or an exam by a dentist.

We use to love this practice because they worked with me when my now 10 year old was two, and had a…read morebunch of cavities. He has soft teeth and is very prone to them. He's also an asthma kid whose inhalers were creating more issues. At that time, they set up multiple appointments and did fillings without insisting on sedation or even gas. Fast forward to now and all has changed. We started having problems after starting ortho last fall. No issues with Dr. Wally as of yet. He seems fine, but we asked to skip x-rays during one cleaning visit because my son had a ton of them just a few months before for ortho. They refused to see him and we had to reschedule his cleaning. When they convinced us to come back and agree to X-rays because we couldn't move forward with ortho until we did, they found a couple of small cavities that were visible. We agreed to get them fixed, and set up an appointment, but they automatically added nitrous to the plan. I let them know I wasn't comfortable with the gas and that it seems overkill for a 10 year old that sits just fine for procedures. The doctor wouldn't make any promises on not requiring sedation (IV or gas). So, now we are taking my son to my dentist who will no doubt fill those tiny cavities with a bit of numbing. I am not sure why they insist on the excessive treatment that creates greater risk other than profits and possibly making the job extra easy on them, but it is absurd. They even admitted that other countries don't do as many x-rays when I brought it up. The drugs too are no joke, and at least the nitrous was not covered by insurance. I wish we hadn't started ortho here and they are quick to remind us that there are no refunds. In general another example of all that is wrong and broken in our healthcare system.

The staff is excellent and extremely patient. The hygenist is always cheerfull I love how detailed…read moreoriented they are and explain all aspects of your process. I truly love 1st Family Dental

1st Family Dental Mount Prospect office front desk and hygenist Marwah Gorgis very arrogant and…read moresays, "don't come if you don't like it". Is that the way to talk or deal with the patients without without respect? Marwah Gorgis always look for what insurance covers and try to bill everything, always take x-rays and don't even look at and she is very good Oscar level acting skills. The Dentist don't know anything, asks Marwah Gorgis , "are there any recommendations". The front desk person don't even know how to print. This place is very sick, not respectful, arrogant staff, argues and fights, having no patience, laughs at the patients. I don't recommend this office to anyone.

I had a really positive experience here after having to switch dentists. My appointment was…read morecomfortable and efficient. I really appreciated Dr. Gelb taking time to introduce himself and chat, as well. Transitioning to this office has been a breeze. They have a friendly staff, a comfortable waiting area, and an overall nice space for patients.

Awesome dentist, always in time, exceptional staff (Kathy, Helen, and everyone else), and clean…read moreoffice! We have been going to Dr. Gelb for several years now and found him to be very honest, efficient, and he keeps our teeth beautifully white and clean....and this is just with our regular cleanings! Thank you!!