My 3-star rating is related to the work that was actually done to unstop my kitchen sink. I had…read morehired Molalla Plumbing 3 years ago to perform the same work and the guy that came out was amazing. He not only cleared the drain but he cleaned up after himself and left my home in perfect condition. So this time, when the drain once again quit draining, I called Molalla Plumbing. They were able to come out the next afternoon and a different guy than last time came out to do the un-stopping of the drain. The problems started when the snake he was using made a turn and instead of continuing down the main drain line from the kitchen, went up the drain line into the bathroom where it knocked off the bathroom sink drain pipe and spewed nasty stinky almost-black "stuff" in the area under the sink (by the way, it's never a good thing when you hear the person doing the work say "uh oh"). I had been sitting in the living room and I heard him ask if I had any towels that he could use and of course I pulled out a couple of towels for him to sop up the mess on the floor (he had also turned on the water at the sink faucet before he realized that the drain line had come apart so there was also fresh water pouring into the space under the sink.) He had removed the items under the sink (fabric softener, clothes soap, cleanser, etc.) to put the pipe back together and then he put all the things back under the sink and closed the cabinet doors. I paid the bill (which turned out to have a bigger surcharge for using my debit card than he told me it would be) and as the guy was leaving, I asked him if there was anything I needed to do about the bathroom and he said "no." After he left, I decided to check under the sink and found that nothing had been cleaned and that the mat under the items was soaked with the wet stinky gross mess. He had just put everything back without cleaning anything. It took me more than a half hour to pull the items out and clean them off (some things had to be hosed off outside because they were so covered in that stinky stuff I couldn't get them clean any other way). The mat had to be thrown away; it was not recoverable. Wished I'd taken pics but all I could think of was to get it cleaned up before it all dried! So, 2 stars ("could've been better") for a kitchen sink that actually drains now but docked 3 stars for the mess that was left and the bill being more than I was told it would be. Next time I'll be calling someone else.

I had a leaking hot water heater. I called Molalla Plumbing and talked with Trevor. He gave me an…read moreestimate over the phone that was very reasonable. He came over later that day and installed a new hot water heater. Took him about 2 hours and the final price was less than he quoted.

Stephan was great to work with in getting our new hybrid water heater installed. We were able to…read moreget things mostly done via photos, texts and emails, so that a pre-site visit, and visit charge, was not needed. In addition, he asked about my needs and tailored his quotes to meet these needs. He provided three good options for the install. He showed up on time, was respectful of my property, was neat and tidy with the install. Highly recommend.

Stephan gave me a quote which not all will do without seeing the job or give a big range. He gave…read moreme a time he'd show up and did on time. More importantly, he was able to schedule me the day after my initial call and landed on the exact price he quoted. I appreciate the quality of the work and professionalism.

I'm writing this review to warn others about the high pricing practice experienced…read more While the work performed was technically satisfactory, I was unhappy with the exorbitant amount charged. Had I not had a time constraint, I would have gone with another company. If you are considering Roto-Rooter, I strongly urge you to get multiple quotes first.

If I could give zero stars, I would. Absolutely horrific. Ask for unclog a pipe and ended up with a…read moregiant bill for remediation when I did not ask or approve the extra work. And the pricing was outrageous! Very dishonest and have zero professionalism. RUN!! You're better off you-tubing and DIYing something than hiring these guys. Unbelievable at how unprofessional. You see the adds and hear the commercials, they have to be talking about a different outfit. Unless the price gouging is what pays for the ads. And insanely rude. I think that is what I'm the most blown away about it how rude and dishonest Andrew is.

Just had our furnace serviced. The tech arrived on time if early. He was polite and thorough. Very…read moreinformative and the bill was standard and not out of line. I highly recommend them for local customers.

Stewart was great! We bought our house in April and wanted to be sure all was working properly…read more Stewart explained the filter system and I feel reassured that the maintenance has been done. The bill was as expected with no heavy sale for a monthly contract. Really good customer service. On time and very polite.

I called Evergreen a couple of months ago because of a corroded, leaky pipe in the basement. Peter…read morecame by, gave me an estimate that seemed reasonable, and did the work quickly and efficiently. This was no small feat given the weird crawl spaces in my basement, that he had to crawl into in order to replace some pipes. Somehow he was amazingly cheerful about this! Of course, given my 1890 house, fixing that pipe uncovered a clog further along in the pipes that was stopping up my sink. So today James and Mason came out, cleaned it all out, showed me what the pipes look like on their very cool camera device,and now everything works like a charm. I thought the prices were very reasonable, and the estimates accurately reflected the final cost. All along, everyone I dealt with was great, from Marcus on the phone setting up the appointments, to Peter/James/Mason doing the work at the house. They were friendly, professional, explained everything, left everything neat and took care of the small details, and were very nice to and amused by my dog, who was doing his best to "help" their efforts. Haha, "help." Overall, this is now my only go-to place for plumbing/drainage problems - which are likely to be a recurring thing given the age of my house. I forget which other maintenance person recommended them, but I'm glad they did. I've had leaking pipes in the past where the leak was so bad that the water had to be shut entirely off, and the companies I dealt with then could never tell me anything more than "well, we're really busy, we MIGHT be able to get out there next week" etc. It was always nerve-wracking, calling different places to see which ones could come out first. I can't imagine that being an issue with Evergreen, given how prompt they've always been.

Beware and get all pricing prior to scheduling or having work done. I was charged $382 for labor on…read morea 40 minute job for an $18 part. What's worse, is the service tech didn't understand how they did the pricing because "it is all one cost". Had I known I was paying almost $600/hr for service, I would never had agreed to it. I only found out the pricing AFTER it was installed when we asked if it was covered under our warranty, and he talked to a manager. The service tech was excellent, but the transparency of pricing was not. UPDATE: the service manager credited me $182

Taylor A. came out and was fantastic. He took a thorough look at the entire situation, which was my…read morefridge not having a proper water line and was preventing a new one from being installed, and gave me options to resolve that covered all the bases. He looked at the whole system and digested what the previous owners had done on their own and explained how each option would solve the problem and what the longer term implications would be. They came out the day after I called and fixed the problem that afternoon for a fair price. 10/10 gonna use these folks for my future plumbing needs.

We had the Plumbing and Sewer Renewal Specialists come over to advise us on a sewage macerator -…read moreand they ended addressing a bigger problem by installing a sump pump. This saved us thousands of dollars, major headaches, and safeguarded our crawl space for years to come. Taylor was our guy and his team (another Taylor) were super professional, easy going, and had a level of quality that's hard to find.They also went way above and beyond. While in our crawl space, they noticed a dryer duct had come unhooked - and fixed it while they were working. I really appreciate that this company never tries to upsell and shoots straight when it comes to what is a critical repair and what can wait. They also give you a range of options that don't break the bank. These specialists are truly special.