A few weeks ago we had Ryan from Air Stars out to perform an annual service on our HVAC. He…read morediscovered that our unit was icing up (we already knew it was on its last leg) and we decided to bite the bullet and replace it. They didn't charge for the service call and had an estimator, Omar, out here the same day. He laid out all the options and we chose our new HVAC. They scheduled our install for the following week, which is unheard of in this post-pandemic world. Randolph and Bryan showed up on time and were quick in their work. They completed the install and clean up by early afternoon and took measurements for a new custom door to cover the HVAC system. Today Andrey came to install the custom door. He was also quick, efficient, knowledgeable and friendly. In fact, everyone involved from start to finish was top notch. The entire process only took three weeks, as compared to five months to replace a broken garage door in 2021 and a year to replace our kitchen in 2022. We already trusted Air Stars because we had them install Mitsubishi ductless units 18 months ago in our granny unit (to replace baseboard and wall heaters and to add A/C). We are very pleased with Air Stars and would recommend them.

I spoke with Omar about a year ago and had them service my unit. At the time I was selling my home…read moreand downsizing so cost was a huge factor for me. Their prices were very reasonable and the service was prompt and professional. The sales process felt a little drawn out, and I was not interested in spending more than necessary. Over all I would definitely recommend them.

My 3-star rating is related to the work that was actually done to unstop my kitchen sink. I had…read morehired Molalla Plumbing 3 years ago to perform the same work and the guy that came out was amazing. He not only cleared the drain but he cleaned up after himself and left my home in perfect condition. So this time, when the drain once again quit draining, I called Molalla Plumbing. They were able to come out the next afternoon and a different guy than last time came out to do the un-stopping of the drain. The problems started when the snake he was using made a turn and instead of continuing down the main drain line from the kitchen, went up the drain line into the bathroom where it knocked off the bathroom sink drain pipe and spewed nasty stinky almost-black "stuff" in the area under the sink (by the way, it's never a good thing when you hear the person doing the work say "uh oh"). I had been sitting in the living room and I heard him ask if I had any towels that he could use and of course I pulled out a couple of towels for him to sop up the mess on the floor (he had also turned on the water at the sink faucet before he realized that the drain line had come apart so there was also fresh water pouring into the space under the sink.) He had removed the items under the sink (fabric softener, clothes soap, cleanser, etc.) to put the pipe back together and then he put all the things back under the sink and closed the cabinet doors. I paid the bill (which turned out to have a bigger surcharge for using my debit card than he told me it would be) and as the guy was leaving, I asked him if there was anything I needed to do about the bathroom and he said "no." After he left, I decided to check under the sink and found that nothing had been cleaned and that the mat under the items was soaked with the wet stinky gross mess. He had just put everything back without cleaning anything. It took me more than a half hour to pull the items out and clean them off (some things had to be hosed off outside because they were so covered in that stinky stuff I couldn't get them clean any other way). The mat had to be thrown away; it was not recoverable. Wished I'd taken pics but all I could think of was to get it cleaned up before it all dried! So, 2 stars ("could've been better") for a kitchen sink that actually drains now but docked 3 stars for the mess that was left and the bill being more than I was told it would be. Next time I'll be calling someone else.

I had a leaking hot water heater. I called Molalla Plumbing and talked with Trevor. He gave me an…read moreestimate over the phone that was very reasonable. He came over later that day and installed a new hot water heater. Took him about 2 hours and the final price was less than he quoted.

Stephan was great to work with in getting our new hybrid water heater installed. We were able to…read moreget things mostly done via photos, texts and emails, so that a pre-site visit, and visit charge, was not needed. In addition, he asked about my needs and tailored his quotes to meet these needs. He provided three good options for the install. He showed up on time, was respectful of my property, was neat and tidy with the install. Highly recommend.

Stephan gave me a quote which not all will do without seeing the job or give a big range. He gave…read moreme a time he'd show up and did on time. More importantly, he was able to schedule me the day after my initial call and landed on the exact price he quoted. I appreciate the quality of the work and professionalism.

Had a te h come out to do a clog toilet and it didn't work they came out again and the third day I…read morecalled again and they wanted to charge me again and I told the tech it should be under your 7 days guarantee and she said no and she was arguing with my father that is elderly and has Parkinson's in my home so I called her supervisor and yup he said the same thing and then said it's a plumbing issue and not a drain issue so I'm like why didn't she say that when she came out to do the job

They do not honor their work warranty. They came out to my house which had a clogged sewer drain…read more I told them clearly where I suspect the clog was. The decided to clear out a different part of the line such that water was barely flowing. Upon having to come out the second time (6 days later) when the house was backed up again, they found where the real issue was - exactly where I said it would be. They didn't have the right camera equipment to diagnose the issue and took the easiest approach to maximize their hourly rate. Their initial receipt said "30 day warranty" on the work. However, they charged full price to come out the second time. $550 for the first time, $750 for the second visit when he *actually* fixed the problem by popping the toilet. They should have either done the job correctly the first time, or honored their work warranty (which included diagnosing where an issue is) and reduced how much the second charge was. Just expect that they will do poor work the first time they come out to get your system in minimum working order just so they can bang you again shortly after. I would hire a different plumber that knows how to do the job correctly.

Just had our furnace serviced. The tech arrived on time if early. He was polite and thorough. Very…read moreinformative and the bill was standard and not out of line. I highly recommend them for local customers.

Stewart was great! We bought our house in April and wanted to be sure all was working properly…read more Stewart explained the filter system and I feel reassured that the maintenance has been done. The bill was as expected with no heavy sale for a monthly contract. Really good customer service. On time and very polite.

We had Evergreen come out to give us a quote on a repair or replacement of a toilet. The technician…read moretold my wife that the toilet we had was for a pressurized system and told her about how dangerous they were and how they can hurt people. We have used this system for 5 years. He said that he could replace the entire toilet, so she tried to get a hold of me, but I was at work and not available. She felt pressured to make a decision so she told him to just replace the toilet. They then charged her almost $1100 to replace the toilet. The new toilet runs about $285 at Home Depot. Of course, later that same evening we got a quote back from another reputable company, saying their cost for putting in a new toilet was $375, which did not include the price of the toilet, which we had originally planned to supply for whomever did the work. I called and talked to a manager about the astronomical costs and they provided me with the following information/excuse for their costs. The breakdown of how they charge is as follows: 40% for parts and labor 10% for pure profit 50% goes towards operating costs such as their fleet of vehicles and advertising. So just remember that when your quote comes back to you, 50% of your quote is just to pay for their vehicles and their advertising cost and has nothing to do with the cost of actually doing work for you. I wish I would've seen the reviews about them price gouging prior to even calling them. Because I called them to question their price gouging and scare tactics, they did refund us $54.00, as if that makes up for the several hundreds of dollars they overcharged us.

The workers seem to do quality work, but the fees are very expensive. Beware of the…read moreinspectors/estimators that come out to inspect and provide bids; they may not be doing a thorough investigation or providing accurate information regarding your situation and the remedy. Do due diligence and get a second opinion at least.

4/3/26 Milwaukie, Oregon: Plumbing and Sewer Renewal…read moreSpecialists. Excellent service with good price. Despite problem with a previous job, Grant still came out late in the afternoon and completed my new water heater job. Everything works well with no issue. I recommend Grant and this company.

We had the Plumbing and Sewer Renewal Specialists come over to advise us on a sewage macerator -…read moreand they ended addressing a bigger problem by installing a sump pump. This saved us thousands of dollars, major headaches, and safeguarded our crawl space for years to come. Taylor was our guy and his team (another Taylor) were super professional, easy going, and had a level of quality that's hard to find.They also went way above and beyond. While in our crawl space, they noticed a dryer duct had come unhooked - and fixed it while they were working. I really appreciate that this company never tries to upsell and shoots straight when it comes to what is a critical repair and what can wait. They also give you a range of options that don't break the bank. These specialists are truly special.

In 2021, in the middle of the pandemic and while I was pregnant, we had this disastrous mix of an…read moreice storm and then an atmospheric river all in the same month. 2021 feels like a lifetime ago, so I don't remember all of the details, but I do remember it ended with my husband renting a pump from Home Depot or Lowe's and spending hours in water up to his waist, pumping it out of our crawl space. It was a nightmare. We had to file a homeowner's claim not only to replace our sump pump, but also to redo the waterproofing under our house. I remember nothing but us cursing, crying, and tearing our hair out. All I know is our senior foreman was Ramon Morales. Just this week, almost exactly 4 years later, we had another atmospheric river. Our crawl space is dry as can be. We have had no problems since. I still have zero clue what a sump pump is, but I feel confident that you can trust John's Waterproofing to handle your homeowners' claim and get your house back to safety. After so many bad experiences in the Portland metro area, I'm so relieved to be able to recommend John's Waterproofing for the long haul.

While the price did go up once the contractors arrived and did their own inspection (this was…read moreduring an active Portland flood period so leakage was far more noticeable than when sales person inspected), Avori and his team where wonderful! Avori was very proactive in addressing the severeness of our crawlspace leak. The Portland flooding and our non-functioning French drain made it really bad, allowing water to literally flood into our crawlspace! Avori and his team worked through the water and mud, installing new posts and beams, redirecting the water to a newly installed sump pump. The job took much longer than originally anticipated but was done well and our foundation is now much more stable. I really would have given five stars if the original quote caught everything but it wasn't flooding when the sales guy, John, came out so he didn't see the extent of our foundation issues. Avori was able to keep the increase to a minimum and we really appreciated all he did for us.