I have been seeing Jeff Blanchard for a number of different physical issues over the years. I…read morecannot imagine getting any better service. Jeff is incredibly knowledgeable, personable, and most important -- he is very kind and really cares about not only me but all his patients. And every single person in the office is the same way. I couldn't give a higher recommendation.

Friendly and helpful describes all the folks at this clinic, but one wants more than that in a…read morephysical therapist. One wants someone who really understands the body, has a large tool belt of modes to address physical therapy, and operates both experientially and intuitively. Josiah Favelle is all of that and more. I have never had a physical therapist who even approached Josiah's skill and breadth of knowledge. Often I have found myself telling him, "you're magical!" as he worked on me. I have had two knee replacements and a shoulder replacement and he has aided me through all of them. I wouldn't want anyone else!

Two stars because Chris W is one of the best physical therapists I have ever had and I would…read morerecommend him to anyone recovering from major orthopedic surgery. Chris would get six stars if I could give them. That said, the new "intake team" is grotesquely incompetent, loses paperwork, can't identify ICD-10 codes, blames coworkers when simple tasks aren't done, and lies for days about when work that used to take NWRA desk staff five minutes is going to be completed. After giving them my business for years I gave up and am looking to go somewhere else for PT because the clerical staff's incompetence is standing in the way of me getting the therapy my surgeon prescribed. It's a shame the low-level workers are so awful because they have some of the best physical therapists in Salem. Too bad their data entry flunkies do everything in their power to prevent you from getting to work with them.

Warning to Women: If you are being seen by Chris Woods,…read more make sure you are on guard at all times. Or have someone you trust with you. He was inappropriate with me. While working on my shoulder in 2019 (I was laying on my back on the table and he was sitting on a stool on my right)while working on it my hand was in the air between us and my eyes were closed. I felt fabric under my hand suddenly. He had layed the back of my hand on his crotch. I was in shock and I froze. I wish I had the nerve to say something right then but I have extreme anxiety. I tried to yank my hand back but he kept holding on to it like nothing happened. He would also bring up random questions like "What would your stripper name be?" Or say other inappropriate things. I went to the police and filed a report but the police said "we believe he is socially awkward so we won't press charges." You can not be socially awkward like that with clients. It is not okay. I have been too afraid to post my review but this is still tormenting me 2 years later and I don't want it to happen to anyone else.

Post recent shoulder surgery I need extensive physical therapy. The reception staff is very…read morefriendly and welcoming. Doctor Gonzalez is professional, highly skilled and knowledgeable. Takes the time to explain the recovery process and helped me understand the details of my injury and surgery. After only 3 weeks, I feel a huge improvement and believe I will be fully functional in their care.

I had an appointment at 2:00. I got there early at 1:45! I tried to check in but two women were…read morestanding there talking and talking. One saw me but the other didn't. I sat down and waited and waited until they would finish their conversation but they kept talking. I tried to check in on a computer but it couldn't find my name. I finally got mad and said my appointment was at 2:00 and it's 2:15! The therapist came out and got me. He did a brief exam, gave me two exercises and said he'd see me next week. It took me so long to get in I was no longer experiencing any pain. The woman at the desk apologized and gave me a $5 Starbucks card. I was scheduled to go back but I could never bring myself to go back there. I was really hopeful going in too.

I had Chris as my chiropractor since about 2005. I am now on Medicare with a plan G supplemental. I…read morecalled and the receptionist said they can't see patients on Medicare period. I'm super bummed about this. Susan L

DISASTROUS! Lobby is hot and stuffy because a staff member…read moreis cold. It's not a 60 minute massage, it's really only 40 minutes. Pressing on my back is not a massage! Even after requesting therapist move on for actual massage there is no change.

Hsu-Hung was absolutely lovely to work with. Patient, informative and good at explaining things. I…read moreneeded some exercises for a bad shoulder and she gave me exactly that, for which I am very grateful.

Staff is friendly and personable. They remembered me after just one visit. The therapists share…read moreclients so you get the team working for you, not just one individual. The team is organized and on the same page with each other.

Absolutely set my mothers recovery back by being inattentive, unorganized and dismissive. She…read morewasn't assessed properly, the exercise regiment wasn't adequate for her needs. Critical time was wasted that ended up causing issues with her healing and mobility. I ended up getting her into PTNW thankfully after some pleading for help. The plan they got her on was suited for her and has already seen her mobility increased and she is feeling much more cared for.

I would like to thank Adam and Liz for their outstanding service. Adam helped me greatly from the…read moretime I walked in the door! I was bent over limping. I'm not 100% but I well on the road to recovery! Thank you Adam.sincerely William h

Jason is the best of the best! I had been dealing with back and muscle pain for years - often to…read morethe point of complete immobility. I'd seen multiple specialists and physical therapists with varying degrees of success and relief. Jason and his team did not give up on me and were willing to do whatever it took and encouraged me to do the same. It's been almost a year since my last treatment and I'm a literal walking, talking miracle. . Thank you Dr. Gough - you literally gave me my life back.

Only went for a couple visits because they were so unprofessional…read more Every time they kept me waiting 20-40 minutes after my appointment started before I could be seen. The communication level from staff was terrible, making me extremely uncomfortable, unaware of the processes they were doing, or how long I would be sitting there alone with devices strapped all over me. From the doctor's conversations I did not get the impression he was confident about the diagnosis or process for treatment. He appeared to be just blindly guessing and chasing leads and hoping for the best. I did not record any perceptible change in health or my conditions after my visits. The staff wore insufficient plastic face shields instead of masks during COVID, and get right up in your face to get water or items from lockers in the tiny waiting room. From the Christian music playing in the waiting room to the Bible on the desk to the "Thank the Lord" talk from the doctor I felt VERY uncomfortable the entire time I was in the office. I've never needed PT before, so I didn't know what to expect and thought this must be pretty normal, but after having conversations with multiple friends and family who have had PT I learned that their experiences were NOTHING like mine, and I was shocked at how different our stories were. I went there because my primary care physician wrote the referral to them specifically and our insurance covered it. If I were to do it again I would rather pay out of pocket and go somewhere else.

I highly recommend BPM Physical Therapy because of their comprehensive and genuine care for me as a…read morepatient. Staff took their time to listen to and evaluate me thoroughly and then provided full-service treatment that was proof to me that they cared. They provided more than just advice and stretches, but also comprehensive workouts, trigger point and massage therapy, and tons of other things within their scope of practice that I did not even know about, but were extremely helpful. They hav transformed the way I see my care for my physical health and I am so grateful to know them!

I fell on one knee the day after Christmas and it was slow to heal. I had my GP x-ray it, and to…read morebetter understand what I was in for, I got an app't with an orthopedist. This was easy, I was taken in quickly, and preregistered easily on MyChart, the corporation's proprietary website. Check-in at the clinic took about 5 minutes, I was taken to the examination room at the appointed time, and Dr. Carol Chang, a DO specializing in sports medicine, examined me thoroughly. First-rate bedside manner, listened well, and did not push chargeable procedures. She called up the x-rays on her desktop computer and explained to me what was going on. I was given exercises to do, as we were in accord about proceeding conservatively. I have no hesitation in recommending this clinic or this provider. I am given to understand that when Salem Health acquired this clinic on 9/29/23, nearly all the former staff were retained.

In 2016 I was boarding a flight to IND, returning from PDX and placing my bag in the overhead…read morecompartment. I twisted around from my seat and heard a pop, then felt pain in my knee. By the time I arrived home, my knee was sore and swollen. My PCP referred me to a sports medicine specialist for an MRI, and I learned that I'd torn my ACL tendon. My options were limited, cortisone shot, ice and care with my movements. The only other option was surgery. Fast-forward to 2020 after my relocation to Oregon. I'd done okay since, with the occasional pain and swelling. I was excited to explore the wilderness and go hiking in the PNW! I joined my kids on a trip to Silver Falls and made the challenging 7 mile hike, but paid for it afterwards and knew I couldn't continue without addressing my knee. I got another MRI locally confirming the damage and delayed seeing an Orthopedic doctor during the pandemic. Once I felt more comfortable, I went to a consultation at Hope Orthopedic and heard, once again, that my options were either to live with the pain and swelling and be careful OR to have surgery. I gave the green light and got a call to schedule with Willamette Surgery Center (a couple blocks down the street) within a couple of weeks. I'd received a call outlining everything, but no reminder about test requirements and had to delay because of a lack of a required Covid test 2 days prior. Pretty unusual, I thought, in this day and age of text reminders! Either way, I pushed it about 2 weeks out and confirmed my 18+ adult driver/health supervisor for the next few days. My friend was great to be there (Willamette Surgery Center) for me and took good care of me afterwards. I've since seen my doctor and had multiple physical therapy appointments and am on my way to recovery! The PT has been essential in the success and I've enjoyed seeing the progress. Thanks to all at Hope Orthopedics, I'm looking forward to hiking again without pain this Spring!