Staff is friendly and personable. They remembered me after just one visit. The therapists share…read moreclients so you get the team working for you, not just one individual. The team is organized and on the same page with each other.

Absolutely set my mothers recovery back by being inattentive, unorganized and dismissive. She…read morewasn't assessed properly, the exercise regiment wasn't adequate for her needs. Critical time was wasted that ended up causing issues with her healing and mobility. I ended up getting her into PTNW thankfully after some pleading for help. The plan they got her on was suited for her and has already seen her mobility increased and she is feeling much more cared for.

Hsu-Hung was absolutely lovely to work with. Patient, informative and good at explaining things. I…read moreneeded some exercises for a bad shoulder and she gave me exactly that, for which I am very grateful.

I have had the best time working with Joe at Carbon Physical Therapy! Joe took the time to listen…read moreto my issues with my overworked muscles. He created a plan for me that has helped the strength of my arms and it has helped with my pain. He massaged my problem areas with care. Also, he's an awesome person! I'm so happy that I was sent to him and Carbon PT. This experience has given me the tools I need to feel better! Many Thanks to the crew!!

From the owner: Personalized physical therapy, helping you get back your life!…read more Orthopedic, car accident and work comp rehabilitation

Sarah is amazing. Best Deep Tissue Massage I have ever had. And all of the staff is super sweet and…read morefunny. I look forward to my next massage!

Two stars because Chris W is one of the best physical therapists I have ever had and I would…read morerecommend him to anyone recovering from major orthopedic surgery. Chris would get six stars if I could give them. That said, the new "intake team" is grotesquely incompetent, loses paperwork, can't identify ICD-10 codes, blames coworkers when simple tasks aren't done, and lies for days about when work that used to take NWRA desk staff five minutes is going to be completed. After giving them my business for years I gave up and am looking to go somewhere else for PT because the clerical staff's incompetence is standing in the way of me getting the therapy my surgeon prescribed. It's a shame the low-level workers are so awful because they have some of the best physical therapists in Salem. Too bad their data entry flunkies do everything in their power to prevent you from getting to work with them.

Warning to Women: If you are being seen by Chris Woods,…read more make sure you are on guard at all times. Or have someone you trust with you. He was inappropriate with me. While working on my shoulder in 2019 (I was laying on my back on the table and he was sitting on a stool on my right)while working on it my hand was in the air between us and my eyes were closed. I felt fabric under my hand suddenly. He had layed the back of my hand on his crotch. I was in shock and I froze. I wish I had the nerve to say something right then but I have extreme anxiety. I tried to yank my hand back but he kept holding on to it like nothing happened. He would also bring up random questions like "What would your stripper name be?" Or say other inappropriate things. I went to the police and filed a report but the police said "we believe he is socially awkward so we won't press charges." You can not be socially awkward like that with clients. It is not okay. I have been too afraid to post my review but this is still tormenting me 2 years later and I don't want it to happen to anyone else.

I am very disappointed with the customer service I received. I was initially referred in September…read more2025 and did not receive a call to schedule an appointment until early December. At that time, I scheduled both an initial and a follow-up appointment. Unfortunately, I became ill a few days prior to my initial appointment. I called well in advance of the 24-hour cancellation window and spoke with Hannah. I asked whether my follow-up appointment could be converted to the initial visit, with the intention of scheduling a new follow-up appointment at a later date. I made it clear that I understood if this request could not be accommodated. During the conversation, Hannah was very rude and made me feel as though my request was an inconvenience. Her tone remained dismissive and annoyed, despite my understanding and flexibility. I work for a local hospital and fully understand the challenges associated with patient cancellations and no-shows. However, I provided appropriate notice and simply inquired about a reasonable adjustment. I felt as though I was being treated as if I were demanding special treatment, which was not the case. Due to this experience, I informed them that I would not be continuing care with their office and would seek services elsewhere.

I've called this place several times and no one is answering the phone during normal hours. When I…read moregot through, the lady on the other line can't help because she has no access to get on the computer and the person that was in charge at front had already left. This place has poor service in my opinion. I'm disappointed.

I would like to thank Adam and Liz for their outstanding service. Adam helped me greatly from the…read moretime I walked in the door! I was bent over limping. I'm not 100% but I well on the road to recovery! Thank you Adam.sincerely William h

Jason is the best of the best! I had been dealing with back and muscle pain for years - often to…read morethe point of complete immobility. I'd seen multiple specialists and physical therapists with varying degrees of success and relief. Jason and his team did not give up on me and were willing to do whatever it took and encouraged me to do the same. It's been almost a year since my last treatment and I'm a literal walking, talking miracle. . Thank you Dr. Gough - you literally gave me my life back.

I have been seeing Jeff Blanchard for a number of different physical issues over the years. I…read morecannot imagine getting any better service. Jeff is incredibly knowledgeable, personable, and most important -- he is very kind and really cares about not only me but all his patients. And every single person in the office is the same way. I couldn't give a higher recommendation.

Friendly and helpful describes all the folks at this clinic, but one wants more than that in a…read morephysical therapist. One wants someone who really understands the body, has a large tool belt of modes to address physical therapy, and operates both experientially and intuitively. Josiah Favelle is all of that and more. I have never had a physical therapist who even approached Josiah's skill and breadth of knowledge. Often I have found myself telling him, "you're magical!" as he worked on me. I have had two knee replacements and a shoulder replacement and he has aided me through all of them. I wouldn't want anyone else!

This physical therapist has a sense of humor and a depth of knowledge that gets you back to doing…read morewhat you want to do. The entire office is friendly and welcomes you with a smile even when they make you do something they know is going to hurt to get you better. I've been to other therapists in the past, but these guys have a knack for helping figure out what is going on and working with the doctor to get you back on track. They are also prompt and have extended hours to get you in with less time away from work. I don't think I would still be walking today if it wasn't for their hard work and determination.

My shoulder has gotten so much better. All of the therapists were great! They were very good at…read moreassessing the problem and teaching me what to do at home, which is the most important anyways. I will return without a doubt if needed. I will also send anyone else there. Don't let medications and/or surgery be your only answer.

This place is legit. They start off every session with some massage/stretching/tissue work to…read morealleviate pain and work on your mobility. After that, they focus on specific exercises to help get you back at 100%. Staff is very knowledgeable.

Very professional clinic with excellent staff at the front desk. Payment is easy and can be done…read moreahead of time through email. Best was my therapist, Joel Harrison. He correctly and quickly assessed my tendonitis and prescribed exercises which worked almost immediately. I am 10 weeks out and had my last appointment today. I am 90% healed and am confident I'll be 100% by continuing the program Joel designed for me. Highly recommend!