We LOVE Ms. Molly! We've made so much more progress than I was expecting with our special needs…read morekid. Ms. Molly genuinely cares about the kids and engages with them on their level. She's always in a good mood (or at least seems to be) and uses fun tactics to get kids to engage with her, incorporating their interests to get them to do their work with her. We are so grateful for her and will be sad when the day comes that we don't need to see her every week.

We are disappointed with the lack of transparency on billing practices. We have received multiple…read morebills and are unable to discern what exactly we are paying for. We ask for clarification and receive statements with just codes on it and no explanation. The most feedback we received was on our exit appointment (which we requested) which was at the beginning of November but just received another confusing bill in the mail. I know medical/insurance stuff can be confusing but this seems unnecessary. We get more clarity in billing from an emergency room visit than this. We do appreciate any help with our child's development but feel taken advantage of for the actual amount of time/communication we received versus how much we were charged.

Two stars because Chris W is one of the best physical therapists I have ever had and I would…read morerecommend him to anyone recovering from major orthopedic surgery. Chris would get six stars if I could give them. That said, the new "intake team" is grotesquely incompetent, loses paperwork, can't identify ICD-10 codes, blames coworkers when simple tasks aren't done, and lies for days about when work that used to take NWRA desk staff five minutes is going to be completed. After giving them my business for years I gave up and am looking to go somewhere else for PT because the clerical staff's incompetence is standing in the way of me getting the therapy my surgeon prescribed. It's a shame the low-level workers are so awful because they have some of the best physical therapists in Salem. Too bad their data entry flunkies do everything in their power to prevent you from getting to work with them.

Warning to Women: If you are being seen by Chris Woods,…read more make sure you are on guard at all times. Or have someone you trust with you. He was inappropriate with me. While working on my shoulder in 2019 (I was laying on my back on the table and he was sitting on a stool on my right)while working on it my hand was in the air between us and my eyes were closed. I felt fabric under my hand suddenly. He had layed the back of my hand on his crotch. I was in shock and I froze. I wish I had the nerve to say something right then but I have extreme anxiety. I tried to yank my hand back but he kept holding on to it like nothing happened. He would also bring up random questions like "What would your stripper name be?" Or say other inappropriate things. I went to the police and filed a report but the police said "we believe he is socially awkward so we won't press charges." You can not be socially awkward like that with clients. It is not okay. I have been too afraid to post my review but this is still tormenting me 2 years later and I don't want it to happen to anyone else.

They're all booked up and aren't accepting new patients as of May 2025. They put ppl on a wait…read morelist. Except for when I called a week earlier a lady told me if I got a referral from my doctor first they could get me in within 2-4 months. So I jumped through the hoops - got the doc appt. Got the referral. Then recieved a text from Sensible SL saying I need to fill out all their 100 question form first. So I did. Got a voicemail saying they have the referral and call to schedule. Only for me to go through all those steps for them to tell me no actually they aren't scheduling. I asked if the policy changed from last week to this week. She gave me a robotic answer about it always being that way. They should just be up front with ppl from the start that they aren't scheduling, instead of all the hoops. frustrated I spent all that time filling out forms in detail, and getting referred by my doc for them to say they aren't accepting patients.

I have worked with all the staff either on the phone or in person. I can honestly say they are the…read morefriendliest and most helpful people I have ever encountered.

Wow, I don't know what Bob's problem was but I can tell you I went there for two months and never…read moreonce saw a therapist walk in late and many times was the first patient of the day. Never had an issue with scheduling even though yes, sometimes my therapist was working at another clinic, I just moved my apt to another day. Overall I loved it there and if I ever need it again will gladly go back. Do yourself a favor and don't listen to Bob!

Had PT South Salem Oregon September/October 2025. Had VG therapist, his PT helped broken arm…read morerecovery, but later got text frm billing that I was "Not a nice person", insurance info I gave only good for Rx not medical. I called, expld my Medicare supplement Ins. (85 y.o. retired LEO) should pay all. 6 mos. later, now in my Florida home, I get collections agency text(no reference to PT NW) that I owe $518.96, several calls reveal PT NW didn't have my Medicare #, say sent me many e-mails I didnt get. No paper billing. Paid $#@! bill, then had to get dam # for them. Still needs follow up to see they rebill Medicare so I can recover $$ I didn't need to pay. Much room for improvement!

They do not answer the phone at night. It is not 24/7 care as they say it is. Please, as amazing as…read moretheir staff is (because they really are all amazing people with hearts of gold), choose a different agency that answers the phone 24/7! Also... edited: the one request we had on the very first day was for one specific medication and we had documentation for why it was necessary. They assured us it would be readily available, no problem. But when the time inevitably came? They unilaterally decided the cost was too much and gave us the specific medication we had said did not work at all. They didn't even bother to call and ask if we would be willing to pay for it out of pocket. We absolutely would have, it was $100 for my dad's last greatest fear of pain at the end. So they decided on their own that his comfort in passing was not worth $100. This should be criminal. And I know none of their actual caregivers would have chosen that decision in a million years. But please, for the sake of your loved ones, go with a different agency.

What is written on their website "The primary goal of both Home Health Care and In-home Care is to…read morehelp our clients stay at home for as long as possible while maintaining quality of life" is the opposite of what they are telling my parents who are currently clients. They keep telling my mom they are not to be used for maintenance. They can only be used for short term to make improvements. My dad has Parkinson's disease. The objective is to prevent a decline in his condition. I think that would be considered "maintaining quality of life". The doctor referred him for home health and they were matched with this company. Yet the man from the company told my parents they do not do maintenance, only improvement. It seems to say the opposite of what their website says. Perhaps they need to review their website and change their philosophy if their practices have changed. Overall the therapists who have come to the home have been fabulous it's just the battle of trying to get services to " maintain quality of life" that has been a horrible struggle.

Very knowledgeable and helpful staff. Always listens closely to questions and gives thoughtful…read moreeducated answers. I never feel rushed. I think they are great!

am extremely disappointed with how this clinic has treated me, especially during such a vulnerable…read moretime postpartum. Since May 2025, there has been an open OHP case under investigation. I simply asked the clinic to hold my account until the matter was resolved, but instead of showing patience or compassion, I was discharged as a patient and accused of being verbally insulting. The reality is that I have only been treated rudely and unfairly by the clinic staff. Their lack of understanding and unwillingness to work with me has added significant and unnecessary stress while I am already navigating postpartum recovery and caring for my baby. Patients deserve compassion and respect, not to be dismissed during an ongoing insurance investigation. This experience has left me feeling unsupported and mistreated, and I hope no other patient has to go through what I have. Response : I am disappointed by the clinic's response. My reviews reflect my actual experiences as a patient and are not "harassment." The billing issue relates to an ongoing error with OHP, and I have been instructed not to pay until it is resolved. I have never engaged in abusive or inappropriate behavior toward staff, and I find it concerning that such examples were suggested in connection with me. I hope this matter can be addressed with professionalism and respect.

A true healer! An amazing therapist!…read moreI highly recommend him! Minh goes above and beyond and His skills are top notch!

Kiana Dara On--his…read morewife Review on Birdeye may not show up--policies not cool Four and a half years ago, I woke up one Morning and I was in severe pain, I could barely walk or stand. A couple of days before I had been walking my regular mile a day and thinking about doing two miles. I had been feeling really good. Suddenly, I couldn't do anything. For two months I didn't know what had happened or what I had done to cause this. My excellent chiropractor and excellent acupuncturist, both of whom had been quick to help me before, couldn't make any headway in improving my situation. My wife had been working with Minh Nguyen at Rejuvenation Pain Clinic in Salem Oregon and told him about me. Minh asked her some questions about my health history and immediately zeroed in my extensive oral surgery the year before. He said that this kind of surgery can impact everything in the body. Minh is an Ocupational Therapist with advanced specialized training in Postural Therapy from The Postural Restoration Institute. There he learned, among other things, how to help people like me. We scheduled an appointment and it happened two days after the weekend he attended further training for working with patients like me. Minh has been doing this work and attending these advanced trainings for many years. Minh has a professional association with a dentist in Eugene, Dr. Frank Stroud, who taught at the OHSU dental school for many years. He has attended specialized and advanced dental training that few dentists even know about at the Pankey Institute. Dr. Stroud has been treating patients for many years with the skills and techniques he has learned from the Pankey Institute. He also gets together regularly with other Pankey graduates to share and learn new skills and techniques discovered by them. Minh met me at Dr. Stroud's office and Dr. Stroud was able to quickly confirm that my dental bite was, in fact, off by a small amount, equivalent to 1/64th of an inch. But it was enough to adversely affect my spine and everything connected to it. So, Dr. Stroud worked on improving my bite, the cause of my problem, while Minh started teaching me exercises to retrain and improve the muscles that were leading to my pain and inabilities to walk and stand. Some of my muscles had quit working correctly because my spine and skeleton structures were out of allignment and staying that way because of my bite. Other muscles were trying to take up the load of those muscles, causing me more difficulties I hadn'trealized. I had friends tell me that I just had to improve my posture, but my muscles would not allow me to do this because they were screwed up so much. So Minh's exercises worked in a slow step-by-step process to get my muscles back in working order while Dr. Stroud worked to fix the problems in my mouth that screwed them up in the first place. I did the exercises and other things that both practitioners asked me to do. That was the key and first steps to regaining my abilities to walk and stand. During the years I worked with Minh I learned more than fifty exercises. I usually did 2 or 3 of them a day for two or three weeks. Then Minh would assess my progress and either have me make improvements in the way I was doing the exercises or he would assign me a new set of exercises. He knows so many exercises and how to create or improve in the moment an effective exercise. He is constantly developing and learning new ones. I could almost see the gears working in his mind as he dismissed one exercise and began developing a new one for what my body was telling him at that moment. Some exercises seemed too simple to possibly do any good, but they did. A healthy person could easily do them. Other exercises were so difficult to do and so painful that it would take me many tries to get them right. EventuallyI was lead to other practitioners that would further help me and enhance the improvements I was experiencing. But Minh and his Rejuvenation Pain Clinic started me on the road to my recovery. I'm so grateful to him and his efforts