Staff is friendly and personable. They remembered me after just one visit. The therapists share…read moreclients so you get the team working for you, not just one individual. The team is organized and on the same page with each other.

Absolutely set my mothers recovery back by being inattentive, unorganized and dismissive. She…read morewasn't assessed properly, the exercise regiment wasn't adequate for her needs. Critical time was wasted that ended up causing issues with her healing and mobility. I ended up getting her into PTNW thankfully after some pleading for help. The plan they got her on was suited for her and has already seen her mobility increased and she is feeling much more cared for.

This physical therapist has a sense of humor and a depth of knowledge that gets you back to doing…read morewhat you want to do. The entire office is friendly and welcomes you with a smile even when they make you do something they know is going to hurt to get you better. I've been to other therapists in the past, but these guys have a knack for helping figure out what is going on and working with the doctor to get you back on track. They are also prompt and have extended hours to get you in with less time away from work. I don't think I would still be walking today if it wasn't for their hard work and determination.

My shoulder has gotten so much better. All of the therapists were great! They were very good at…read moreassessing the problem and teaching me what to do at home, which is the most important anyways. I will return without a doubt if needed. I will also send anyone else there. Don't let medications and/or surgery be your only answer.

Hsu-Hung was absolutely lovely to work with. Patient, informative and good at explaining things. I…read moreneeded some exercises for a bad shoulder and she gave me exactly that, for which I am very grateful.

I am very disappointed with the customer service I received. I was initially referred in September…read more2025 and did not receive a call to schedule an appointment until early December. At that time, I scheduled both an initial and a follow-up appointment. Unfortunately, I became ill a few days prior to my initial appointment. I called well in advance of the 24-hour cancellation window and spoke with Hannah. I asked whether my follow-up appointment could be converted to the initial visit, with the intention of scheduling a new follow-up appointment at a later date. I made it clear that I understood if this request could not be accommodated. During the conversation, Hannah was very rude and made me feel as though my request was an inconvenience. Her tone remained dismissive and annoyed, despite my understanding and flexibility. I work for a local hospital and fully understand the challenges associated with patient cancellations and no-shows. However, I provided appropriate notice and simply inquired about a reasonable adjustment. I felt as though I was being treated as if I were demanding special treatment, which was not the case. Due to this experience, I informed them that I would not be continuing care with their office and would seek services elsewhere.

I've called this place several times and no one is answering the phone during normal hours. When I…read moregot through, the lady on the other line can't help because she has no access to get on the computer and the person that was in charge at front had already left. This place has poor service in my opinion. I'm disappointed.

Amazing place the people there are nice and caring the workers really put in the work taking care…read moreof the people their

I spent 3 weeks at Avamere and was shocked at the overall condition of the building. The building…read moresmells moldy & musty, and sure could use a lot of remodeling. There are some very nice caregivers that work there, but having to deal with personnel shortages, and all the other issues, it often wears them down by the end of their shifts. The physical therapy staff is great, and the event planners do a decent job, but the atmosphere has just enough tension to keep the patients restless. The food was the worst thing about being there - truly awful and not that plentiful on some days - heck, I lost weight due to constraint (the one good thing). Even though my room had two patients, the room next door also shared the bathroom. Four older ladies with wheelchairs/walkers to navigate an old narrow bathroom door was miserable. I was given a list of rehab care facility ratings (while in Hospital) and Avamere Sunnyside was at the bottom - yet other Avamere care facilities were quite highly rated...go figure!

I was treated quit well. I believe those writing very negative reviews should keep in mind this is…read morea care facility, not a hotel. The food had good variety, but was under seasoned for my taste. Get your family to bring in your favorite seasonings, it will make a difference. The biggest help to me was PT and OT. Andrew and Jessie were a great help they each worked me very hard, but apron arriving home I found myself with enough strength to take care of myself each day. I strongly recommend this facility.

My friend has been at this facility for 3 days, and she has fallen 3 times!…read more Furthermore, the staff did not make sure she had her prescribed back brace -- a requirement after life-saving back surgery! This is inexcusable -- malpractice! She continues to be missing bars on her bed that would help her get up and down. On top of everything else, the staff was not friendly or helpful when I visited, and they took an hour to respond to a call button to help my friend get back into her bed after she was totally exhausted. Not to mention, they took more than an hour past the designated lunch time to serve lunch. BEWARE: Do not be fooled by the newer facility! The care is enormously disappointing and medically dangerous!!! Be on your guard!!! P.S. I am the director of a nonprofit that studies human dignity, my brother is a doctor, and my sister-in-law is the president of a hospital. Perhaps Kaiser Insurance should discontinue their contract with Salem Transitional Care?

Love it here. Such nice staff and always treated like family! I highly suggest Julia!read more

I have been coming here for 15 years and have been recommending Dr Michels to my friends and family…read morethrough all of them! He is the absolute best. Doesn't pressure you to come back more than needed. Can pretty much just look at me and know what is wrong. He is an absolute lifesaver. Can't recommend highly enough!