Had my first and only appointment here this past Monday for PT after shoulder surgery. My doctor's…read moreoffice had sent over the specific PT instructions of what exercises to do, as well as the operative report of what had been done during the surgery. The therapist I was assigned to did not know what surgery had been done nor which specific muscles and tendons had been repaired. He said they had not received the information about this from the office. When I mentioned about the PT protocol from my doctor, he (Brandon) said he had his own protocol. One of the exercises hurt a lot, like it was damaging something in my shoulder. He told me to do 10. I stopped after one and sat there. He was sitting 2 feet from me, and didn't notice I had stopped. After a couple of minutes, he said, "You're done? Here's a list of the exercises to do at home". And handed me some papers. On the way out, I heard him comment to the receptionist that the papers from the doctor's office were indeed in my chart. For the past two days I have been in more pain than any time after the initial injury, including after the surgery. It feels like something has been damaged in my shoulder. I wish I had checked this place out before my appointment.

After one session of therapy, my pain has gotten a lot better. Bearable to the point that I don't…read morehave to take any pain meds. Exercises are easy but still feel better!

In 2021, I underwent shoulder surgery on both shoulders--one in February and the second in July. I…read moreintentionally scheduled both surgeries within the same calendar year so my insurance deductible and annual out-of-pocket maximum would be met once. I explained my strategy to S2S at the 1st therapy appointment. They said this will not be an issue, and they dealt with similar situations all the time. Everything proceeded without issue until about October 2021. When I checked in for my appointment, I was told I owed a copay, despite my out-of-pocket maximum having already been satisfied. I immediately raised the concern, questioned why I owed this charge, but paid it anyway. I explained my strategy to S2S again, and said that I will not pay any out of pocket expense during 2021, and that we should cancel any future appointments until this was resolved. I was told it must be an error on BCBS's end, and they would get it taken care of, and that I needed the therapy, so please continue my scheduled appointments. They told me at my next appointment that BCBS said I had exceeded my maximum allowed sessions for the year, but not to worry. They would get another prescription from my Surgeon for additional therapy, and I would not be charged anything. I suggested cancelling that appointment until they received the prescription, and BCBS had approved it. They assured me that I would not be charged anything, and they were 100% confident they would handle it. Based on these clear and repeated assurances, I continued treatment in good faith. At no point during my visits was I informed of an outstanding balance, provided documentation of charges, or told payment would be required. After a few more visits, when checking in, I asked for an update. I was told that I had a balance, and that they had been adding charges every time I came. I was very upset, reminded them of our many conversations about this, & cancelled that appointment, and any future appointments. They kept pressuring me to continue my therapy. I told them that if & when they get these charges removed and provided me with written assurance that I owed nothing, then I would return. I never heard anything from S2S until several months later. I was contacted by their accounting department and informed that I had a balance of nearly $700. I again explained the prior assurances made by management. I was told the matter would be reviewed and that I would be contacted if there was an issue. I never heard anything else from S2S, until more than a year of no communication. It was their accounting department asking if I contact BCBS and appeal their case and try to get BCBS to agree to pay the balance. I agreed to help, and spent almost 4 hours working directly with my insurance provider trying to appeal the charges, but was unsuccessful. I promptly relayed this information to S2S. They thanked me for trying and hung up. I assumed that was the end of it. Nearly four years after treatment, I was contacted by Meredith Tittle (the owner) offering me a payment plan, despite the prior assurances that these charges would never be my responsibility. I informed Meredith (in detail) about every conversation I had with her people. Soon thereafter, the account was sent to collections and reported to the credit bureaus, but the new amount is over $1,000. This dispute is not about ability to pay--it is about reliance on repeated representations made by staff who stated they had authority and assured me I would not be charged. Those assurances were the sole reason I continued treatment. My advice to others is simple: do not rely on verbal assurances from S2S regarding billing or insurance coverage--get everything in writing.

I love this studio! I have been here for about 5-6 classes and love their instructors and they are…read morewell educated and passionate about teaching throughout their various Pilates classes. The office staff is very kind and greet you as you're checking in.

My son torn his meniscus last year playing football. We took him to Stay Strong after surgery for…read morehis rehab. The staff there exceded our expectations in that they were extremely personable. Getting a teenager to go to physical therapy can be a challenge - but they somehow made it fun for him. Also, he was not very good about appotinment times - mostly late and sometimes early. They got him in every time. Just wanted to say THANK YOU!

We've been here for two differnt Stents. One round to treat seivers and one round to rehab after a…read morefemur fracture. Both of these were kids aged 10-13. We've loved the place- staff are all friendly and professional. The only issue is trying to call direct to schedule- I only found the 800#. Once scheduled- then it's easy to schedule onsite. Highly reccomended.

Staff is friendly, knowledgeable and professional. Excellent experience, would go back and highly…read morerecommend.