I heard their radio commercial last month and my wife finally talked me into remodelling our…read moreensuite. The designer in the showroom was very nice and knowledgable - she put together some sample sets that looked very stylish. We decided on marble for everything. The remodel took place approximately nine days later, on time and at an excellent price. I would certainly recommend them again.

I went to Mainland Tile & Stone after getting a recommendation to use it from a friend. I bought…read morefloor tile, backsplash and quartz counters with installation. They have designers on staff (instead of sales people) and that made picking out material easy. They don't have cheap tile but they are a wholesaler so the price was good for the quality. The only improvement area I see is that the installation date was 10 days after purchase. If they could have installed sooner - they would have gotten 5 stars.

We decided to change our existing carpet in the Master Bedroom, outside the Main Bathroom, and in…read morethe Second Bedroom/den. Having done a lot of our own research as to the different types of flooring available to us, our next step was whether retailers would have what we liked. We found many did not have the selection to give us more choice. We needed to find a good retailer who has good customer service and has staff who do excellent installation because we were not going to do it ourselves. At one big box retailer we were not too impressed by their impersonal sales staff, because they provided us with limited information on what would be involved to have the existing carpet removed and have the underlay and the new floor installed. A good friend had used Metrotown Floors and Interiors before and had referred us to contact them with our flooring project. So we made some time to contact them and to go visit their showroom. The showroom had a very good selection of all types of good to high quality flooring. The customer service representative Al Eris welcomed us as we came through the door. He asked us what was our plan and what needed to be done. Then, he made a home visit to measure the work space and bring up any concerns that needed to be addressed. For example, what baseboards could be used that would go best with the current door frames, trimming of the doors, and to consider that we may need to level the underground floor before installing the underlay and the new flooring. We were impressed by Al's professionalism and his attention to detail. So impressed that we chose to go with Metrotown Floors. Once we chose the underlay and flooring we wanted Al was quick to give us samples of the product, and he advised us of the cost estimate within a reasonable amount of time. He put the time and effort into understanding our needs and he was there for us before, during, and even after our job was completed. Reaching out to us to see if we had any concerns with the installation and if we are satisfied with his customer service and the hard working staff who did the installation. As such, it goes without saying that we would not hesitate to recommend Metrotown Floors and Interiors to all our family and friends. Sincerely, Kenneth and Nancy

Following a flood in my condo, Metrotown Flooring + Interiors came to replace my bathroom lino &…read morecarpets throughout the remainder. They were amazing to deal with especially during such a stressful time. Fast forward 3 years & my carpets were beginning to roll. I asked them to come take a look. Even though my warranty had expired, they went above and beyond to remedy the situation. They are professional, thoughtful & they take pride in their work. I can't recommend them highly enough.

Val-U removed my old carpeting and installed new carpeting in two bedrooms. It looks great, I'm…read morevery happy with it. I really appreciated how helpful they were and how carefully they moved the furniture and replaced it in exactly the right place.

We had some laminate flooring installed by Val-U flooring recently…read more The work was well-executed and the tradesman was diligent and hard-working - he worked through lunch, and tidied up as he went. It turned out that we needed the floors to be levelled before the laminate could go down, and that change was handled smoothly and swiftly by Ibrahim, our contact at Val-U. We asked for skirting boards to be removed and refitted, and that too was all competently executed. I've installed laminate floors a few times myself and could not fault the quality of the workmanship. I have no hesitation in recommending Ibrahim and his crew for this type of work.

Jon and his team are amazing to work with. I have used them for my Kitchen and both bathrooms. And…read moreused them on multiple occasions for Jobs. I've never had an issue and can always count on them to do the job right!

Black Pearl installed quartz countertops in two washrooms and in the kitchen with a waterfall a…read morebreakfast bar and a full backsplash. They also mounted my undermount sinks. There were a couple of little glitches that we worked through. I'm very picky although I can say that I was very impressed with their workmanship and install to a point. Make sure you do your homework and ask lots of questions. They broke the vanity drawer support, then haphazardly tried to fix it with silicone. They didn't tell me they broke it. I found out when I was reinstalling the drawers. They stated in an email that they were sorry and tried to justifying it, and didn't offer to fix it. When they sent me the final bill, I deducted the repair amount, which they did not like and sent the bill back with the full amount. Also, the sink cut out was wrong, even though the correct size was on the contract. They wanted to reduce the price if I kept the wrong cut out, which I stated no I wanted the correct cut out. They stated they would remove and install the new counter same day and old counter would go in the dumpster, not a good carbon footprint. My thoughts were instead of wasting material they can use the counter with the wrong cut out and make a waterfall for the new counter and do a few other cuts for me also, me thinking outside of the box instead of the material going into the dumpster They also decided to charge me a $500 trip for taking out the old counter and coming back at a later date to reinstall the new counter. Yes, I added a waterfall and a a few other pieces which I had no problem paying for although I was not going to pay the $500.trip amount. This would not have been an issue if they would've made the cut out correctly the first time.

I visited Maureen at EOTR a few years back to discuss having my floors replaced. I had concerns at…read morethat time about the stress that it would put on my pets as I live in a small place so I put it off until last week. When I went to see Maureen to let her know that it was time....she remembered me from our previous meeting years prior! After a few months of changing my mind as to what I wanted to do with my floor I finally made up my mind. If I was Maureen I would have thought, "Oh God here he comes again" when I walked into the store. After Maureen came to my place and did all the measuring she emailed me a quote the next day and thanked me for allowing her to come to my home. ice.Really? No need to thank me but thats so nice! She walked me through the install process with their counterparts Windmill Flooring and I have to say the two day install all be it a little stressful for my 4 paw wonder was pretty much flawless. My career has, and still is based on customer service which seems to be disappearing these days but if Maureen is a reflection on the rest of your staff then you guys arent going anywhere anytime soon! Big shout out to Hamid from Windmill your an amazing guy....you were amazing and also had a great suggestion as to what to do to comfort my cat while doing the baseboard install. Thank You Maureen and Hamid Doug

We have had two terrific experiences with Maureen and her colleagues. All communications were…read moreprompt and to the point, appointments punctual and promises kept. They showed a great deal of flexibility on price, schedule, storage and similar matters, as well as a patient, friendly and collaborative attitude. The installation crew did a great job both times (same crew, on request) during tight timing windows. We recommend without hesitation. Deborah and Mike

High quality tiles. Excellent service. Good price. We were very happy with the tiles purchased…read moreat Tile Sense. Hugh helped us match our tiles and gave us ideas or both our bathrooms, entrance and kitchen. We will definitely be coming back for our next project!

I'm giving Tile Sense a 5 out of 5! Without a doubt the best place to buy your tiles. Not only do…read morethey have a huge variety but they really go the extra mile. I usually work late and I couldn't get there until after they closed. They were willing to wait beyond closing time so I could stick to my reno schedule. Awesome staff. Great prices. Amazing tile. There is not one bad thing to say!! I'll be buying my tile from them forever!

We went with Paragon as I figured if you went with a chain store they would buy from Paragon and…read morejack up their price so you pay more. Measurements were exact. Installation quick and easy. They followed covid protocol. Fantastic job from them. All done within a half day and this was back in October 2020. A few months later the stone developed a crack from an unseen flaw. Called them up and they sent someone out to inspect the flaw. Through job done. Nothing was dropped on it or anything. Just one of those things that happen as we all missed the flaw and want noticed until June 2021. New same stone was ordered and a date set up. They came at 8am and the old counter top was out in an hour. Our back splash is one of a kind and they didn't harm it at all. Excellent job done. New stone installed and all is done. They are a bit more expensive because they only use top of the material that you will not have a problem with. Service? Top notch. You can't ask for anything or anyone better. They have top notch staff, right from sales selection staff to installation. I cannot say anything bad about them. Use them. You will be greatly satisfied looking at your counter tips for years to come.

I had my second kitchen counters done . I loved the end result. Everybody I dealt with was awesome…read more. Very friendly and helpful. Timely responses and the installers were very nice . Thank you Paragon!

We have used Ethical Flooring twice to select and buy hardwood flooring. Both times we enjoyed…read moreprofessional and prompt service. Their suggestions were well thought out and the pricing was very reasonable. About a year after buying installing the wood, we had a renovation done and it required ripping out some of our beautiful flooring. Kevin was able to find the same flooring that matched the shade that was sold to us the previous year. A great relief to my wife and I as we were very fond of the hand scraped planks that Ethical Flooring found for us. As we own a carpet cleaning company, we have referred a lot of our clientele to Ethical Flooring and they have all been very satisfied with the product and service from them. A great selection of carpeting and flooring options. We highly recommend them.

We are repeat customers because our first experience with Ethical was superb. No pressure to buy,…read morethoughtful help when asked and product delivered and installed on time. The installation crew was fantastic and worked around our clutter without complaint. We love our new floors and carpets and would use Ethical again in a heartbeat.