We dealt with Cindy the Manager of Windsor Plywood in Langford after a door we ordered had…read moresignificant issues. Not only was Cindy rude and condescending to me and my husband, she refused to help us find a solution to the issue. We spent thousands of dollars at this location on materials for a large home renovation. We wanted to buy locally and support a company in our community rather than going to Home Depot or Lowes. Well that was a huge mistake. Staff were lazy and unprofessional. Cindy would rather talk to her dog than deal with customers. She told us to contact the supplier of the door - and proceed to hang up on me when I pushed back and said that we ordered the product from Windsor and they should be responsible for the product they sold to us. One of the side panels of glass broke during install of the door and once again we were not helped by staff - we were again told to find a glass company in town and they would not work with the supplier to get new glass. We made a complaint to head office in Vancouver and the customer service was terrible. not solution focused at all. We will NEVER shop at Windsor plywood again. If you are looking to buy a custom door DO not buy from Windsor.

Went in, got help right away. He made a few suggestions based on my project, cut a sheet down to a…read morefew specific sizes. In and out in less than 10min, I'll be back!

Typical Home Depot location. Not too much to say…read more Parking is plentiful in the lot in front. I guess this location has too many shopping carts, because the entrance area was jammed full of them. See photo. The layout is similar to the other stores. In other words, mostly logical. No real complaints. I found what I needed and was out in minutes. With that said, if in doubt, call and try to talk to a living breathing person first if looking for items that have low stock. Their inventory system is often out of date because of stuff like misplacement or theft.

Really nice staff here! They are very helpful and courteous. The store is clean and as of October…read more29 majority of staff I have encountered wear masks. They also have hand sanitizer and masks available at the entrances. Accessibility wise they have automatic doors and wide aisles. No steps inside. They only have self checkout stalls but there is usually a staff member assisting or just ringing you in anyways.

Wow, where to start. Ron, the owner, sold me on why we should do our back splash with this…read morecompany. A different installer showed up than who Ron and I talked about. That installer completed an entire back splash in 3 hours from start to finish and didn't stick to the pattern of the glass mosaic tile sheets and it looked awful....search swinks4 on utube...... Then the installer left because he wanted to pick up a check and would come back the next day to install some tile in our bathroom. After he left, tile started to fall of the wall and all sorts of tiles were not even spaced and were touching each other. When I brought this up to the installer he said, "when I grout it, you won't see any of these problems." Dealing with Ron, the owner, was not a pleasant experience especially when it came trying to get my money back for a job that he said needed to all be redone.

Project Date: September 2017…read more Horrible experience with this company. I wish there was a rating lower than one star. Ron the owner talked about how his installers were the best and we believed him. The installer that he said was going to show up wasn't who showed up at our door. The installer that did show up didn't even lay out the tile ahead of time for our back splash. From the time he got to our place till the time he finished our back splash was 3 hours (because he said he needed to pick up his check). After he left, the tile started falling off the wall and the spacing between the tiles was horrible. If you go to You Tube you can see the job he did if you type " swinks4 " at the search prompt....you will see for yourself that the tile job was awful. I think the worse part of this job was the fact that the installer didn't even follow the pattern of the mesh backed tile?? He just threw on some mortar and then stuck whatever tile would fit on the wall. I complained to Ron the owner and he agreed that it was a bad job and wanted to take it off the wall and re-do it. After the experience with his first installer I wasn't going to let any of his people into my house again. He said he was going to give me a refund and then ended up keeping $300 of my money because he said he had costs to cover. I ended up paying $300 with no product on my wall and worse yet, I personally had to take it all off because Ron said he would not remove it. Ron says that he, "tried to work with me to correct the issue" but too many people doing renovations don't stop the work when things go wrong and things get even worse. And Ron has no credibility with me because he was the one that "hand-picked" the horrible installer he sent to me. Thankfully now, I have steered four households away from Down To Earth Tile that were sourcing a tile installer. Once I showed them the You Tube video of the install that Down To Earth Tile they are going to do some additional research on the companies they are considering but regardless, they are going to stay away from this company. I'm just thankful that I asked them to leave before they ruined my fireplace and my two bathrooms which they were scheduled to do as well. Find another company because Down To Earth Tile is not the one to work with.