1. Metrotown Floors+Interiors

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Burnaby, BC

Metrotown Floors+Interiors

4.8 (6 reviews)
Open • 9:00 am - 5:30 pm
Updated 2 months ago

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Floor refinishing

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Jordans Flooring Outlet - The transition piece never glued down

Jordans Flooring Outlet

(13 reviews)

$$

Big Bend

Jenn Brooks was so great to deal with (see below*) - business like, professional, friendly and…read moreconcerned about her customer. Really made our 2 room and hall basement carpet purchase and install a very easy transaction. *The installer noticed a colour line running through the carpet (it was sold as an "irregular" product) he offered to mention it to Jenn to see if she would give a discount. I was happy to hear from JENN - she offered me a % back on the carpet. I felt I had to mention that it was sold as an "irregular" and Jenn said she wanted us to be happy so we were thrilled ! Compared to other "discount" flooring outlets (who wouldn't even give me a sample of the flooring I was interested in), Jordans, their installer and JENN Brooks were very professional and went above and beyond. Our carpet still looks new. As a basement project we were on a budget, but they had high- end, beautiful products also. (Install May, 2015)

Jordans Flooring (Burnaby) installed flooring in our apartment in 2017. The workmanship was poor,…read moreand even after an attempted fix, issues remained. Transition pieces were not properly glued down, baseboard nails were not set flush, and the caulking was poorly done--problems that are still visible today. I lived with these issues for years because fixing them once was not enough and I did not want to deal with the issue again. The manager at the time did offer me a partial refund so I didn't ask for a 2nd fix. In hindsight I should have. Recently, I re-engaged Jordans because I need to redo my flooring. Engaging with the current store manager I was told in person that we would be "taken care of" and "hooked up" because of the 2017 experience. What followed was a 10¢/sqft price reduction (about $55 total). When I raised this marginal discount, the alternative offered was removing recommended services of leveling and voiding warranty. This process wasted significant time and did not rebuild confidence with Jordan's. We chose another contractor.

Mike's Carpet & Flooring - Excessa oak laminate

Mike's Carpet & Flooring

(47 reviews)

Government Road

I am going to write my very tardy review of Mike's Flooring…read more.. So, I needed flooring bad. The digusting old carpet complete with a massive burn hole from a former roommate needed to go. As we are renovating to sell we wanted something affordable but attractive; finding Mike's on Craiglist I sent the fella into the shop to look at the product first. I really liked Mike; a lot of contractors I have dealt with have been kinda shady, not reliable and didn't give a sod about the result, but Mike seemed commited to his customer being satisfied. Having confirm that yes they have nice flooring Mike came over to measure and complete an estimate. We did laminate in the main area and recarpeted the bedrooms all with the [cheap] stuff. We booked the work for two days so logistically things would have somewhere to go. My boyfriend was home when the work was being done; carpets went down fast and similarly the laminate did too. Unfortuantely my severely unlevel flat is now apparently unlevel from the laminate... didn't think of levelling and that wasn't a conversation we had had. Another annoyance, and this will relate to the uneven structure, some of the closet runners couldn't go back in and like Luisa said in her review we have to shave a few doors now. If I had been home and the actual person doing to work had told me that I would have probably made them find a solution during install as compared to me now having to figure it out. My boyfriend was to call Mike about this concern, but hasn't. I feel that is important to note as Mike does geniunely seem to care that his customers are happy with the work. (And hence the late review as this was done in December). Aside from those two annoyances the work they did was great. We didn't have baseboards put in (doing it ourselves), but the laminate itself looks awesome, its straight, no gaps, and the carpet looks particularly good... in sum a million times better than if we had done it ourselves. If I would shopping for flooring again I would defiantely go back to Mike's Flooring based on price and level of service.

BEWARE. This guy is a scammer. He broke a tile in our floor and refused to pay for the damage…read moresaying it was already broken. He then called it my problem and refused further contact. He also gets friends and people to write fake reviews and saturates the numbers. If you scroll down to yelp or other sites his review rating goes from 4 stars to one/two. If no issues arise you'll get a low price. If anything happens kiss your money goodbye.

Metrotown Floors+Interiors - flooring - Updated October 2026

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