Hannah is a no pressure sales person. We had a very easy transaction from start to finish, and we…read morefeel satisfied with the purchase of a vehicle that hopefully will treat us well for years to come. Thank you, Armstrong Subaru 10 out of 10 would recommend.

After my wife and I posted a review on Google the gm said to get ahold of him well we tried and he…read morehas yet to contact us and explain why he sold our 18 years old daughter a car with cleared check engine light and ignored the dealerships inspection report and did not fix any of the issues. When we took it to the same dealership they did they told us what actually happened and now they refuse to fess up and fix the problem we are now out 3,000 in repairs. Apparently small claims court will be the only way we will get our money back.

After a terrible experience with Cadillac of Portland, I was looking for a service department I…read morecould actually trust with my Cadillac Escalade. After doing some research, I decided to give Lum's GMC a try for my engine recall, and I am so glad I did. From the very beginning, my service advisor, Shaun, was absolutely outstanding. His communication was excellent, he kept me informed throughout the entire process, and I genuinely felt like my vehicle was in good hands. Customer service like his is hard to find, and he made a stressful situation much easier. I do want to mention that after the new engine was installed, my Escalade ended up stranded on the side of the road because a technician had accidentally forgotten to reconnect a clamp on a reservoir. While that was certainly frustrating, what truly impressed me was how Lum's handled the situation. I called and left a message, and their team immediately stepped up. They arranged to have my vehicle towed back to the shop on a Saturday, quickly diagnosed and corrected the issue, and then went above and beyond by personally delivering my vehicle back to me because of the inconvenience. Mistakes can happen anywhere, but a company's true character is shown by how they respond when something goes wrong. Lum's GMC handled it with professionalism, accountability, and genuine care. Because of Shaun and the way the entire team took ownership of the situation, I have complete confidence in bringing my Cadillac back for future service. I highly recommend Lum's GMC to anyone looking for a dealership that values its customers and stands behind its work. Thank you, Shaun, and the entire Lum's GMC team!

This dealerships service department is a joke. Service manager Josh Leonor would not take…read moreresponsibility for inept team, blaming previous management. Taking full days off work to bring truck in for service is costly, and Lum's Chevrolet waisted many of my days. Unprofessional is an understatement. Do better general motors

Brooklyn was my sales agent. She was very pushy. I asked for the spec sheet on 3 vehicles & she…read moreonly gave me the pricing (no spec) for 1 vehicle. She made me narrow it down to just 1 vehicle & wouldn't give me info on any others. She said she's putting an appointment in her calendar for me to come back on a specific date. Tried several times to get me to leave a check & sign paperwork even though I told her I couldn't do anything for 2 weeks. She wanted to make sure I wasn't going to go buy one if the other 2 vehicles I told her I was checking out. She said she's been doing this 6 months. Hoping with time, she will be more helpful & less pushy. I bought elsewhere because of the experience I had.

Bought a car from Natalie. Great experience, super friendly and accommodating. Car salespeople have…read morea reputation, but I never felt pressured.

Being nice to customers would help. After purchasing two new vehicles on one day, and purchasing…read morethe best extended warranties we took our Mazda in as the headlight went out. They wouldn't look up our warranty or look at the car. Stated it wasn't covered. We contacted the warranty company and were told it IS COVERED under the policy we purchased. This is not the first time we've been dismissed. Sad to say we won't be dealing with them anymore.

We worked with Owen-- he was great! He was super honest and transparent, not forcing a car on us or…read moretrying to be shady. He gave us the information we needed, shared what he knew about the car, and then gave us space and time to talk in private and make our decision. He was great about going over all of the paperwork thoroughly and was genuinely pleasant to talk to! We left with a used (but new to us) car for my teenage daughter and she is thrilled!

I don't usually post reviews, however, I wanted to recognize Craig York, the service manager who…read morewent beyond expectations helping me sort out a problem with my car's transmission and rectifying it through management so that I could get reimbursed for what was unfortunately the service department's error. I'm so grateful for Craig and how he went to bat for me and saw things through. I will definitely be coming back to Tonkin Wilsonville Nissan for my car needs!!

Based on my experience, I believe the dealership engaged in fraudulent conduct…read more We purchased a vehicle out of state thought their internet sales (Chris). When we received the vehicle the odometer was significantly more than what was stated through the sales process and in the signed contract. This is fraud. During the transaction they collected several thousands of dollars for the state sales tax and vehicle licensing fees, but took no action to send the title/registration/licensing paperwork and fees to the state MVD. Collecting these fees and failing to complete their contractual obligation constitutes theft and fraud. The roof rack was removed from the vehicle. They neither disclosed this fact or replaced the critical components required to properly seal the vehicle, therefore leaving holes in the roof which exposes the interior and electrical components to weather damage. This is a violation of the Oregon Unlawful Trade Practices Act. We approached these issues directly with the dealership and they have acknowledged that management has been made aware. However, they have failed to reply or contact us in anyway with a resolution plan. Therefore, we have submitted a consumer complaint through the Oregon Department of Justice Consumer Protection division as well as the Better Business Bureau. Do not purchase anything from this dealership. Based on other reviews that I have read about Tonkin Wilsonville Nissan, I am concerned that my experience may not be an isolated incident

we broke down on vacation on our way to the Oregon coast, the guys at Newberg Chevrolet were so…read morehelpful! Upfront honest and fast! Tim, Rick , Cody and Aaron all work together to do this major repair and have it done for us in less than 24 hours! Unheard of thank you so much for being so professional and hard-working for your customers!

I would strongly recommend verifying the VIN of any vehicle you test drive at this dealership…read moreagainst the VIN in any online advertisement to make sure they match. I came to Newberg CDJR (across the street) specifically because of an AutoTrader listing for a 2024 Hyundai IONIQ 5 Limited AWD with approximately 10,000 miles, VIN ending in 2095. When I arrived, the salesperson (Mike Jeffers) asked me if I knew the VIN of the vehicle I was there to see. I thought that was an odd question at the time... especially because I was subsequently told that they only had one IONIQ 5. We went across the street to Newberg Chevrolet to check out the vehicle. We test drove the only IONIQ 5 they had, and then spent time negotiating a purchase. I was ultimately given an offer with a selling price and trade-in value to consider After leaving the dealership, I discovered that the vehicle I had actually test driven and negotiated for was not the vehicle I thought I was buying The advertised vehicle was: VIN ending 2095 2024 IONIQ 5 Limited ----AWD---- Approximately ---10,500-- miles The vehicle I was actually shown and given pricing for was: VIN ending 0428 2024 IONIQ 5 Limited ---RWD--- Approximately ---25,800-- miles They only had one Ioniq 5 in either lot. So the vehicle I was shown had more than twice the mileage and was RWD instead of the advertised AWD vehicle. The advertised car and the test drive car were not the same.... And they only had ONE Ioniq 5 on the lot. ...At no point during the test drive or negotiations was it made clear to me that I was being shown a different vehicle from the one they had advertised. Had I bought it I would have thought I was buying an AWD and actually getting a RWD. What makes the experience even MORE concerning to me is that as I was considering my options I went back to the website to check the Carfax only to find the listing for the 10,000-mile AWD vehicle, as well as the dealership's own online listing for it had disappeared... in effect removing the VIN discrepancy footprint from the web Whether this was intentional or the result of extraordinarily poor inventory management, I can't know. ...But as a customer, the result was the same: I came in to look at an advertised 10,000-mile AWD vehicle and was instead test-driving and negotiating the purchase of a 25,000-mile RWD vehicle without being told they were different cars, which is the definition of BAIT AMD SWITCH. That experience destroyed my confidence in the dealership, and I walked away - which is too bad because I was previously very comfortable doing business with them, having purchased vehicles from them in the past. While I don't blame Mike explicitly he is certainly complicit with his sales manage Russell in all of this. I will not be back and would advise you to go elsewhere. This place is suspect. Negotiate with caution.

Really disappointed. Got my last oil change here and it was a great price and quick…read moreexperience...but here's why I won't return for service. I just moved into Newberg so bummer. Typically at Ford (locally) I get charged $100 ish for a diagnostic fee and that goes to repair as well ( had these done on my 2019 F-250 diesel which is more expensive on maintenance . Especially on something easy like this. They want $200+ (crazy) 'testing fee' and the $300+ for parts and labor (standard). David couldn't help me on this but at least he informed me of my maintenance recommendations due 14k miles ago which are up to date. All this to say, the repair is scheduled elsewhere. I am happy to pay for the repair. I just don't have the confidence these guys will give me a fair(subjective it's a dealership, I know) price or not lead with a sale. Hope this helps someone.

To the service technician Kyle who spent over ten minutes berating me when I went to pickup my car…read moreafter they took all day 7am-5:15pm to service the transmission fluid. the Amount of unprofessionalism you displayed while being incredibly rude to me. Treating me like I didn't know the condition of my tires, rating them a 0/32 and saying "next time it rains I shouldn't even drive". Again they literally just see a cute little innocent girl and they think they can scare you into more money if it was that big of a deal they would have called and should have called me during the day to tell me that. The only reason I went to Ford is because I had to or I wouldn't have and won't be going to Newberg Ford in the future. For everyone's information my tires aren't even worn through the first wear barn, I just had them aligned. Oh and my fiancee is a mechanic so....

As a first-time car buyer, I couldn't have asked for a better experience. My dad and I came in…read moreready to buy a car, and thanks to Kinza Khan, we drove off in one. She was patient and answered every question I had without ever making me feel rushed or pressured. Since I'm from the area, she let me take the test drive on roads I actually drive, which I really appreciated. The whole team was welcoming and made the visit fun, not stiff or formal. I'm really happy with my 2025 Corolla. Thank you to Kinza and everyone at Wilsonville Toyota. I'll be recommending you to friends and family.

Drove my vehicle WITHOUT MY PERMISSION, then parked it OUT ON THE STREET instead of back in front…read moreof the building where I had it. That was enough to lose my trust entirely, but they officially lost my business by offering me below value on my (possible) trade, then flatly stating "we don't negotiate" when I objected. Arrogant scumbags. For the rest of my life, I will tell everyone who will listen never to buy a car here. Edit: nice try with the damage control, Trinity; respectfully, you were not there and that is NOT how it went. No permission was asked, given, or implied to drive my vehicle. I don't know how you were raised, but where I come from, you ASK before you drive someone else's vehicle, and you park it where you found it, which, in this case, should at LEAST have been somewhere in the parking lot, not out on the curb. Happy to post a picture of exactly where your staff parked mine, and you're free to tell me which "building" you think it was parked in front of.