Really disappointed. Got my last oil change here and it was a great price and quick experience...but here's why I won't return for service. I just moved into Newberg so bummer. Typically at Ford (locally) I get charged $100 ish for a diagnostic fee and that goes to repair as well ( had these done on my 2019 F-250 diesel which is more expensive on maintenance . Especially on something easy like this. They want $200+ (crazy) 'testing fee' and the $300+ for parts and labor (standard). David couldn't help me on this but at least he informed me of my maintenance recommendations due 14k miles ago which are up to date. All this to say, the repair is scheduled elsewhere. I am happy to pay for the repair. I just don't have the confidence these guys will give me a fair(subjective it's a dealership, I know) price or not lead with a sale. Hope this helps someone. read more

A young adult trying to build his credit and start his career, now has to start over with a hard pull on his report. Completely unethical and terrible character on everyone's part here. The reputation of dealers are defined by these moments. You guys should be ashamed of yourself. Completely disappointed and angry about how these guys do business. They screwed over my 20 year old son buying his first nice vehicle. We Went to look at a 2018 f150. We were told we couldn't drive it because it hadn't gone through service so we went back another day to drive it. We agreed to buy until we Found an issue with the transmission. They said they would run it through the shop and Ford agreed it needed a major transmission repair. It took a week and My son kept in communication the entire time( proactively) since he was already approved through Newberg ford and had his down payment in hand. So the Truck gets done today and they sell it out from under him while he was on his way. The salesman Chris tried to pressure him to put a $2k non refundable deposit down which also shady considering we knew that they needed to rebuild the transmission. Why would he agree to that knowing he hasn't checked the repair? Complete cop out and careless option. I also Noticed they raised the price online so congrats on the extra profit. Profit at all costs - the dealer way! read more

Let me start this by saying how fantastic Rachel O'Connor was though out the entire purchasing process. We are in California and communicated to Newberg Ford that we were looking at an F550 Lariat cab/chassis that they had. These are a fairly rare find and we needed it "yesterday" she was able to not only have a service body on the truck and ready to roll within 2.5 weeks, but dealt with my "nit-picky-ness" for days on end. We only get a new service truck once every 10 years, so we wanted to make sure we were getting what we wanted/needed. all paperwork was overnight-ed with a return envelope and the whole transaction was extremely smooth. Her crew picked us up from the airport and drove us to the dealership to receive our new truck. Rachel was able to recommend a good hotel that just happened to be directly behind the dealership. Extremely happy with the service, the truck and every aspect of our purchase. read more

They get a lot of their trucks from Canada, make sure if this bothers you to check the car-fax. They've had a few trucks that are hard to find but it's because they are getting them from Canada (Canada trucks are cheaper to buy and then sell for higher) read more

Was in the market for a new car. Had sold our only car since my wife and I work from home - So we didn't have a car to drive to Newberg Ford from Columbia County. Kevin the used car manager, Nate in sales, and Mike in finance were all incredibly transparent and helpful with me from the start. What I really appreciate is that, even though I had to do this deal completely over the phone and via text, they took my business seriously the whole way through. Not only that, they even drove over an hour to come get me in Columbia County and drive me back to the dealership so I could test drive the car. They worked harder to get me numbers and I'm thankful and fortunate they had the color and trim I wanted. That helped for sure! I got the deal I wanted. IMO, Newberg Ford beat Damerow, Landmark, Tonkin/Hillsboro, Bud Clary Ford in customer service, professionalism, and price!! That's rare to get all 3! They didn't even force me to put a deposit or a down payment to hold the car. They just marked it as sold! Just an A+ experience from top to bottom. I would highly recommend at least giving them a look before purchasing your Ford elsewhere if you're in the greater Portland metro area. I hope you get the same experience I did. read more

Newberg Ford - Car Dealers Near Me - Newberg, Oregon

Wow. Fabulous service and great team. I've had some work done on my 2012 F150 a couple times. Competitive pricing. But the service goes above and beyond. Friendly shuttle service home (within 15 miles), and the service staff was excellent. I would recommend them for any repairs you may need. read more

Hello everyone I would like to share my experience buying a new used vehicle from this fine dealership. First off my hats off to the professional and friendly environment. The manager Brad was A+ he was so helpful friendly and pleasant to work with. We agreed on a great price on the Truck of my dreams a Ford Raptor. He gave me a great deal on my trade in . It was a big purchase for me and a dream come true. To complete the transaction was the salesman Keith. He was personable with patience and passionate about his job and being straightforward with all my questions . Again I can't say enough about this dealership they went above and beyond to make my experience pleasant and enjoyable. I highly recommend them when looking for a new or used vehicle. They are A+ and I will buy from them again. Contact the Brad the manager and he will gladly help you out. read more

Newberg Ford - This is the pic of my new used truck very happy with my purchase. - Car Dealers Near Me - Newberg, Oregon

BUYER BEWARE! This dealer is not to be trusted. When you take delivery of your new vehicle be very careful to check EVERYTHING, especially cosmetic flaws or damage, and DO NOT accept the vehicle until it is acceptable. We picked up the Transit on January 31, saw the gouges on Feb 8 and took it in on the 9th to show their body shop. We did not inspect it before pickup and that was a HUGE mistake. The front bumper and rear door trim should have been replaced - but Newberg only offered (upon pressing the point) to 'buff out' gouges in unpainted textured plastic pieces - which several ford and independent body shops advised would be foolish and result in more obvious damage. These guys are sleazes. Never again. read more

I had to trade in my car and Kaleb was SO helpful through the whole process. This location has the most friendly and helpful staff. Worth the drive from Portland 10/10. read more

Newberg Ford - My new Subaru - Car Dealers Near Me - Newberg, Oregon

Have had my vehicles serviced here for years. Noticed a significant decline in customer service and value. Had my cars brakes and rotors changed 4 months ago. the car is only driven in town. Brought the car back today because the brakes were squeaking again. The tech said it was "driver error" and needed brand new rotors again! And wanted to charge me for me for new things they found wrong too! 2200 total. the guy was condescending and frankly a jerk. Taking my money elsewhere. Be wary. read more

HIGHLY Recommend NOT buying a used car at Newberg Ford. I bought a 2015 Subaru from them in December. Took it in to a Subaru dealership to get it inspected. There was an oil leak, long story short, the only way to fix it was to take the ENTIRE motor out, and the 2 rear wheel bearings needed to be replaced. That was a $5k + job. That took a month to get back. Drove it for 2 days and the Transmission went out. That was a $8,200 job. Spoke to the Sales manager once I found out about the leak, and got nothing but attitude from him. He just kept saying "Good thing you bought a warranty" and " I'm not sure what you want me to tell you to make you feel better". I responded with, "I'm not looking for you to make me feel better, this looks terrible on your part" I asked for a copy of the inspection report from when they took the car in on trade. There was an oil leak stated on the report, but NOT mentioned to me when I bought the car. One good thing, if you want to call it that, the finance guy INSISTED that I buy the warranty. Even after I turned it down several times. The price of the warranty somehow magically went from $6k, that was declined. Then offered to me for $2,000 or so. I have owned the car for 5 months, There has been $13,000 worth of repairs. (All covered by warranty luckily) Hopefully this is it for a while. I have made 3 car payments without even driving the car. Never got any sort of apology even. It seemed as though they don't even care that they sold me an absolute POS. If I could give a -5* review, I would. Hopefully someone high up Newberg Ford sees this. If its happened to me, its probably happened to more people. In my opinion. STAY AWAY FROM NEWBERG FORD. read more

Keith at Newberg Ford is great to work with as he is friendly and listens to what your preferences are regarding vehicles. He made the car buying experience easy! read more

Newberg Ford - Our new Cadillac! - Car Dealers Near Me - Newberg, Oregon

I have been going for service at Newberg Ford before it was Newberg Ford. After the new owers took over there is a sigificant decline in service. Very rude peronal and lies. I coult there service avicer in a lie and he coped a bad addiced. I asked to talk to the service mangeger. He went into his office a lied about the problem. He came out and told me that the manager would come out and tolk to me. I was there for about 45 min. and he did not come out. They do not care about giving good service. It is time to go some place elce. If you are reading this, I hope you do too. read more

Kaleb W. helped us with our purchase of a used car. We found him to be very approachable and easy to deal with. All in all we had a very good and comfortable experience with our purchase process. read more

Getting a new car is a great feeling when you know it's going to make the whole family more comfortable and be able to include additional friends and family on the journeys/adventures ahead. We got the perfect family car this weekend thanks to Keith Weldon. He made the car buying process an ease and as stress free as could be. We appreciated his candor and flexibility. We are over the moon! read more

I got a decent deal on a van I bought from Newberg Ford after that is when the problems started. I ended up having to fix the van at an auto parts store due to a blown off CAC tube. Luckily it was as simple as tightening a clamp and clearing a underboost code. (Keep in mind the CAC tube blew off because of poor workmanship on Newbergs end, that tube was removed to replace a leaking exhaust manifold per an agreement made before the van was purchased.) About a month later I called newberg frustrated as the title still wasn't sent out. Admittedly I was angry but hearing Brad tell me to "have at it" when it came to reviewing Newberg ford was the cherry on top. Absolutely no understanding on Brad's end, next time admit fault and move on Brad don't push blame in the uppity manner you did. read more

Newberg Ford - The van I still don't have the title to even though Newberg has been paid. Great going guys! Cheers! - Car Dealers Near Me - Newberg, Oregon

Dave and his crew are second to none! I do not own any Ford products, but I have taken all of my Dodge products to him for body work. He took the bedside of my prized second gen ram, that they don't even make parts for anymore, and straightened it out and made it look like brand new. I cannot say enough about Dave and the entire body shop crew at Newberg Ford. read more

Terrible sales experience with Keith and the manager Brad. Would not listen to our needs and didn't seem interested in our business.

My Dad has taken his 2002 Explorer to Newberg Ford for years. He's passed away but they still remember him and treat us as valued customers. I've failed to get everyone's names but Randy in service is EXCELLENT. Every person there is polite, professional and bends over backwards to help us in any way they can. It's good to feel we can put 'Old Paint' in their trustworthy hands and get such great service. read more

I called inquiring about a used Ford Ranger and scheduled an appt. I was a few minutes late. I showed up and walked around the lot for a bit looking at trucks and no one came to greet me. I went to the sales office and found a guy in a sweatshirt and flat brimmed hat behind a computer. I had to go up to him to say I was there to look at a truck and I had an appt. He said "oh that's with me" He then gave me a set a keys and said the truck is out there somewhere. You can hit the panic button and go look for it. I was blown away. I don't like super pushy sales people, but I also like a little effort on their part. I liked the truck. I told him I had cash and wanted to be at a certain number. Obviously I said a lower number. He was going to talk to his manager and call me back. Never heard a word. I feel like he was trying not to sell cars. So I went to another dealer and purchased a new truck. read more

What a surprisingly great experience with the sales team at Newberg Ford. We worked with Paul Pappas for the entire transaction and he made it very pleasant. This is saying a lot as I had a terrible experience at another Ford dealer in Beaverton. I called Paul and asked about a truck. I told him what I wanted to do and Paul was very clear about price and finance options. I made a time to come look at and test drive the truck. Needless to say it was perfect and I bought. The only time Paul left me with another person was when I had to sign the documents. Roy(?), I believe was the name of the finance manger, he was great. Very pleasant and easy to work with. Complete transaction from start to finish took about an hour and a half. Thank you Paul and team. We will be back. I am looking forward to interacting with their service department. read more

Newberg Ford - New F-150. - Car Dealers Near Me - Newberg, Oregon

Shelby was a blast to work with. He got me into my dream truck. He answered all my questions and was extremely helpful. Love love love my truck. read more

Newberg Ford - Car Dealers Near Me - Newberg, Oregon

Shelby at Newberg Ford is a cut above the rest. The reason we came to Newberg Ford was due to Shelby's professional experience and kindness. From the moment we arrived at Newberg Ford the crew there was welcoming and relaxed. No pressure and no hiding the ball. They follow through with what they say and are so nice. Highly recommend this Dealership! read more

Crystal Garcia did an amazing job she was very helpful and honest definitely buying again from Newberg ford

My wife and I recently bought our first brand new car. We shopped around at a few other non Ford dealerships. Then we went and met Kaleb at Newberg Ford. I had a bunch of questions. All of which, he answered without hesitation. He then told me about a promotion that was happening. My wife and I made a decision that evening that we were going to give our business to Kaleb Wallrich and his great team at Newberg Ford. I'm so glad we did! Happy customers!​ read more

Krystal was an amazing help! She made the experience calm and enjoyable! Would highly recommend to anyone looking for a car!!!

What a great team! I've bought cars in the double digits from all over the country, and this has by far been the best experience I've had at a dealership! I cannot thank Keith and the team enough for going above and beyond where most people wouldn't. This teams hard work and honesty goes a long way in my book! Highly recommend this dealership! Customer for life! I'll be back for my next car!! Thanks again Newberg Ford family! read more

I worked with Kaleb. He was able to help me purchase a used vehicle from Newberg Ford. He was helpful and accommodating. Would recommend seeing Kaleb. read more

Good reliable service, friendly staff. Takes awhile to get an appointment if you need something more than routine service but that's pretty normal everywhere these days. read more

Very disappointed with my purchase. BUYER BEWARE . It's a long story but be careful. I lost thousands of dollars on the transaction. Discovered after purchase serious, non disclosed material defects with vehicle. read more

Worst experience ever. I knew they take advantage of people but these guys took it to the next level. Still a lot of unfulfilled promises which since they were not in writing I assume I will never get.. make sure to bring a second person with you to check and double check you, in case you miss something. Going in by yourself will cost you. read more

I was in there on Sunday, and what I saw disgusted me. I saw three salesman yelling at a customer. What happened is they told the guy he had a fake Hummer because it was not an H1. He was looking at a SUV with a salesman, and he commented that the interior was too small for him, and then two more salesman said it was actually bigger. They shouldn't of eavesdropped into the conversation with the salesman, they were halfway across the show room watching TV. There's never an excuse to correct a customer, and even guys that work at McDonald's know that the customer is always right. That is salesman's rule number one in customer service. The goal certainly is not to make a customer look like an idiot when he makes inquiry into a show room. Bottom line - the customer is always right, and never insult a customer or his vehicle, or have salesman heckle him in the show room regardless of what his personal opinion is. I left the dealership without making a purchase and I don't plan on going back. read more

Stopped by to check out a super duty. They only had 1 on the lot and they wouldn't let us drive it. We are legitimately looking for either a Ford or Chevy. I get it, you don't want people joyriding but Not sure how you sell vehicles without letting people drive them. read more

The experience was great! Easy transaction and was in and out the door in about 2 hours. Keith did a great job of getting everything taken care of. Would do business again! read more

I called the Internet manager/Paul and he went and checked to make sure the vehicle we were looking at online was still available, called us back promptly, we drove over there got there at approximately 3:30 in the afternoon and by 530 we had our new truck and they were just wonderful to work with. Dean the finance guy was extremely personable didn't try to push anything as far as extended warranty or gap insurance or any of that stuff he just mentioned it and ask if we wanted further information. I would highly recommend this dealership for anything they were absolute great we have bought multiple cars from multiple places and Newberg Ford is definitely in the top two. read more

Dishonest sales representatives, aggressive sales behavior, and a commission based crew. What a recipe for a toxic car shopping experience. No care for what you need, just how much they can make off you. Good luck trying to get them to listen to your side of any exchange you have the misfortune to be part of. read more

The manager here is an awesome guy and hooked me up with a killer price on my new vehicle with no BS which I really appreciated. Unfortunately, the specific sales person I was working with was not good at communicating with me on when my car would be available. And when I came to pick the car up, he didn't fill up my tank and gave me a dirty car. Lazy if you ask me. If it wasn't for the manager here I would have given 1 star. read more

I've purchased vehicles from multiple dealerships. This was my most pleasant experience so far mostly thanks to Keith. Keith came in on his day of to complete our sale. He was friendly, straight forward, fast, and by no means pushy. Once we agreed on a price that was it. The finance manager was quick, did his job of pushing a good warranty and was polite when I declined. Was having a great time talking to the other guys in the shop as well. Great experience. read more

After a bad experience at another dealership, decided to give Newberg a try. Told Tyler what I was looking for, what I could pay. He did his best to make that happen. After some haggling with another guy (Jason) and then forced to listen to a cookie jar analogy, I restated what I wanted and what I could afford because my "cookie jar", no matter how long it is on the shelf, has a finite number of cookies in it. They were able to come down within $400 of where I needed the price to be. They were willing to look for a vehicle without a moonroof, which is what I really wanted, but in the end, they made me an offer on an Explorer with one. Tyler listened and was really helpful. The other guys...tried to push me, which was frustrating. It was past closing when all the paperwork went through, and that felt super rushed and unpleasant, I had to go fill the gas tank myself, and had no idea where anything was on the vehicle. Tyler helped me sync my phone and plug a route home in on the navigation, but I would have appreciated more of a vehicle tutorial. Tyler was a good guy who told it straight, which was refreshing. read more

If it was possible to give this dealership zero stars I would. I have never experienced more rude sales people in my life. My husband went into the dealership to ask specific questions about a specific truck that we have been looking at. He was met with nothing but hostility and sarcastic responses and to be honest, very aggressive body language coming from the salesman. We obviously will not be doing business with this place and as my husband turned to walk out the door one of the sales guys asked him what he drove, his response, a Hummer H2. Then the sales person goes on to tell him that we drive an inferior model. Great way to get new customers by insulting their current vehicles, especially when we actually drive a bad ass truck. Let me just tell you, avoid this dealership at all costs! I have never witnessed such a thing at a car dealership in my life! read more