1. I called reservations to make a reservation. I was quoted $175. I told them I was paying in…read morecash. I was told I need to put a card down to reserve the room. I was promised up down left and right that the card would not be charged 2. Three hours before I check in I'm told to put down another card because the previous one didn't go through (card had a $200 limit, they charged $207). 3. I get to the hotel with cash in hand to pay 4. They already charged my card?? 5. They said they refunded it??? **Why charge my card to keep the room if you are going to refund it /before/ I get to the hotel?** 6. Pay the $207 in cash 7. 7 days later (or 4 business days) I am still out $414 8. Called the hotel, they don't care about how much distress they have caused, keep telling me "you'll get your money in 5-7 business days" What a terrible, money-first approach to running a business. If I were you I'd go to a motel 6 cause at least they care about their patrons. Also, $207/night for a dirty hotel room with a shower covered in hairs? Not at all worth it.

Stayed here to be close to a running event, we did get an upgrade for being diamond elite which was…read moreappreciates The beds are quite hard, they could use an update. No fault of the hotel, the guests in rhe room next to ours sounded like they left the children to their own devices and went out, the kids were screaming and banging, just chaos. I called the front desk at 1030 and was assured it would be handled, however the commotion was still going on at 1130, I could hear them through my ear plugs. I called the front desk again and again assured it would be taken care of. You can't just go and yell at the guests without fear of retaliation but come on, hotels aren't cheap these days and rooms aren't sound proof.

If you're coming to the area or just looking for a little staycation, this Hampton Inn & Suites…read moregets the job done. It's conveniently located near the major highways and surrounded by so many food options that you'll have no problem finding something to eat. They honestly deserve more than the low rating on Yelp. It's not a luxurious hotel and could use some upgrades, but for a quick stay it serves the purpose. The room was clean, which is always a big plus for me. My only real complaints were that the pillows were pretty flat, and the bed was a little firmer than I like. Other than that, it was a comfortable stay.

The staff here are genuinely kind and the bones aren't bad. Decent room size, good parking, and a…read morehot shower. They're clearly doing their best. But "doing their best" is the problem. It feels like a capable crew managing a slow-motion train wreck. Where to start. There was a loud mechanical noise that haunted us for two full days and we never figured out what it was. No hand soap in the bathroom, so we were making trips to the shower just to wash our hands. We told the front desk, but took about a day or so for them to bring it. We ended up buying soap from the store. The toilet was compact. Fine if you're under five feet tall, not so much otherwise. The tissue box was folded into a decorative flower with nothing actually usable underneath, which somehow became the perfect metaphor for the whole stay. Aesthetic effort on top of unmet basics. The last night the internet went out and took the TV with it. TV still wasn't working by the time we checked out. It's not that any one thing was catastrophic. It's that the issues just kept stacking. It felt like duck tape and fresh paint on a building that needs more than that. Hampton Inn has a solid brand reputation and this location isn't living up to it. Hope management is paying attention.

We were so looking forward to our b&b experience at The Wayside Inn when visiting for a graduation…read more We prefer non chain overnights and found this online with great reviews. Joe, the owner, is very kind and hard-working...he handles cleaning, cooking, yardwork (a huge lot that would take someone minimum one full day a week to take care of), greeting and guest check-in, and accounting for a 200-year-old building with six or seven rental rooms. It's an impossible task for one person, and that's clearly reflected in the property's cluttered and only lightly cleaned appearance both inside and out. Our two room "suite" was very dusty. Out of season holiday decor, stuffed animals and character decor are out of place in this historic home. The listing photos and website are quite outdated and don't show the current state. With some additional help and TLC, this place could be wonderful again.

Joe is a very hard-working owner, handling maintenance, cleaning, cooking, yardwork (a huge lot…read morethat would take someone minimum one full day a week to take care of), greeting and guest check-in, and accounting for a 200-year-old building with six or seven rental rooms. It's an impossible task for one person, and that's clearly reflected in the property's cluttered and only lightly cleaned appearance both inside and out. The listing photos are quite outdated and don't show the current state. With some additional help and TLC, this place could be wonderful again

Do NOT stay at this hotel. My kid (adult kid lol) and I were booked here for the bts concert…read moreMonday night. There are roaches. On top of the room being gross and didn't look set up for guests we didn't say anything then we saw the roaches they claimed they were booked and couldn't move us so we left and now the general manager is pretending she can't hear my kid on the phone and won't refund. Pathetic ass general manager and dirty ass room.

Worst ever dirty towels and floors. with mice running around. I checked right back out within 3hrs…read moreand they would not refund

We needed to stay in this general area outside of Baltimore and at a Marriott property. There…read morewasn't much choice so despite the luke warm reviews we booked here on points. This Residence Inn is an old town house design (was this their original concept?). Given the nasty wind and rain and no covered entryway and no dedicated check-in parking spots it was not a great start (at least the parking was free). I asked for an upgraded room as a platinum member but the clerk said they had nothing. Also I had to ask for the platinum welcome gift. She did not offer it. The public areas were clean and perhaps a bit worn. The suite itself was large with a fireplace - that was a first and nice given the weather. The bathroom was the big negative. Dark and old with a tub shower. The bed layout was so tight that it was challenging to maneuver around the one side. The breakfast was typical but it was nice to have real plates and silverware versus plastic. The location isn't close to really anything except office parks and some suburban strip malls.

I primarily selected this hotel for the location and it was one of the best rated hotels in the…read morearea within my budget. You have free parking. It's an older style, Residence Inn, it looks like an old apartment complex. It has had a refresh, however, you can still tell that it's an older building. The Room was clean and very spacious. The Wi-Fi was slow. Rhe bathroom light, didn't turn on sometimes or when it did, it was very dim. The service was okay. I was greeted when I checked but it took longer than expected, although I checked in online. Whenever an employee saw me leaving or coming, they would acknowledge me. However, I was not recognized as a Marriott Elite member. I do appreciate the employee giving me a bottle of water, although it was one small bottle of water at check in. There isn't very much around in walking distance, other than a Chick-fil-A. You definitely need a car. The best thing about this location is that it's convenient to the highway.

Oh my! What a very special weekend here where we attended a family members wedding and reception…read more This beautiful and wonderfully appointed old mansion was an incredibly romantic spot for two young people to join the knot. Our accommodations as guests attending the wedding for the weekend were in the "Tudor" room. The four poster bed was extremely comfortable with plenty of pillows. HVAC didn't appear to be adjustable but was quite comfortable nonetheless. Bathroom had a very large Jacuzzi as well as sink and walk in shower. Plenty of hot water, strong pressure, very refreshing. The grounds are absolutely amazing and neatly landscaped. The food for the event, including dinner and breakfast were spot on! All-in-all, simply charming.

I came here for a wine dinner and loved it! So pretty and decorated. Can't wait to come back!read more

This was a lovely hotel! I was in town for a baby shower, this was only 15 min from my friends…read morehouse and the location of the shower. The front desk was so kind, the bartenders were sweet and made food delivery very easy for me.

This was, without question, the worst hospitality experience I have ever had…read more On March 31, 2026, I booked and fully prepaid over $1,500 for a King room for July 17-20 through Expedia. Due to unforeseen circumstances, we arrived one day late, at approximately 2:30 p.m. on July 18. When we arrived, I was told that the hotel had marked our reservation as a "no-show" and given away our room, despite having already confirmed our stay on Expedia. What is particularly frustrating is that no one from the hotel attempted to contact me or Expedia before canceling and reselling a reservation that had been paid for in full. Throughout the entire weekend I was supposed to be staying there, my Expedia reservation still showed as active and so was unable to get a refund for the insurance portion of my payment. I understand that the hotel may have considered us a no-show. However, I find it extremely difficult to understand why a fully prepaid reservation would be canceled without making even a basic attempt to contact the guest or the booking agency. If a hotel chooses to accept reservations through third-party sites such as Expedia, guests who use those services should receive the same level of consideration and professionalism as guests who book directly. Unfortunately, the way the situation was handled made me feel as though our reservation mattered less simply because we had booked through Expedia. I was repeatedly told to contact Expedia and that the hotel would do nothing to help. One employee even smirked while telling me this. The lack of empathy was incredibly disappointing. When I asked what we were supposed to do, given that every hotel, motel, and other lodging option within roughly 18 miles appeared to be sold out, no meaningful assistance was offered. I stood at the front desk quietly crying while politely asking for help, and no one made any real effort to find a solution. One young woman at the front desk was genuinely kind and compassionate, and I appreciated her treating me like a human being during an extremely stressful situation. Unfortunately, that was not representative of the overall experience. I have significant health issues and had been looking forward to this trip for a long time, and instead we were forced to stay at the only property we could find, in an area where the hotel itself was gated because of safety concerns in the surrounding neighborhood. I did not feel comfortable staying there, but we had no other choice. What makes this even more frustrating is that when I later checked this hotel's website, rooms were still showing as available. That reinforced my feeling that this situation could have been handled very differently. This was not simply a matter of a policy being applied. It was the complete lack of communication, empathy, and willingness to help that made this experience so upsetting. Policies are one thing, but basic customer service should not disappear when something goes wrong. Afterward, I looked through the hotel's other reviews and was disappointed to find similar complaints from other guests. That makes me concerned that this may be a recurring issue rather than an isolated mistake. I sincerely hope management takes a serious look at how prepaid third-party reservations are handled and, just as importantly, how guests are treated when problems arise. No guest should spend over $1,500 on a fully paid reservation and leave feeling dismissed, embarrassed, and completely abandoned. I would not recommend this hotel based on my experience.

This is the worst place I have ever stayed in! And I am telling you right now, do NOT stay here…read more Find somewhere else to go - you will regret it. First of all, finding the hotel is ridiculous. Its actually not off of the street. It's behind a bank and a mechanic shop. So you have to weave through there to actually get to the crap motel. The only reason why I stayed, or why many people stayed, is because expedia overbooked 50 rooms, so I guess this was last resort??? I would have rather stayed in my car and that I am not joking. We get into our room, it's so muggy and hot. Turn on the AC and light to find a huge room where a second bed is missing. Carpets are stained and disgusting. Piss stain on the toilet paper - ONLY ONE ROLL. NO shampoo or conditioner. Only 2 bars of soap. NO normal size towels. NO tissues. The place is somewhere that you'd probably find prostitutes working out of. Seriously. I call the front desk 3 times until the Indian guy who can barely speak english answers the phone (like he was busy doing something else at 2am?). Told him that there's a bed missing and that we need more pillows and blankets. He asked how many people are in the room, I said 2 but we don't want to sleep in the same bed (lie, 5 - we're not paying ANYMORE for this shady place than needed - I hope he reads this too) and he told me thats how all the rooms are and that closet is closed and he can't get pillows or blankets. Liar, I've never heard of something so stupid. This place needs to be SHUT DOWN. Too bad 1 star is the lowest you can go. It's not worth even one star.

This is the sort of place you rent if you're going to hang yourself with your belt, or take a…read morehooker to. The rooms smell terrible, the carpet is burnt and stained, the lighting is dim and depressing. I only recommend this place if you don't care about your safety

I booked, for one night, two of my team here in early Sept 2019…read more They left the hotel and moved to the Holiday Inn. Why? Insects and rodents sharing the room. They did not appreciate the unexpected "company" and departed.

HORRIBLE HORRIBLE.....the room had ants everywhere in the bed, and on the nightstand. There were…read more stains on the bedding. Immediately requested a new room. Get in the new room, key didnt work. There was no phone, how is that possible??! So we went to get food and took a chance the room would not get robbed. Come back to the room, door is locked but key doesn't work. Get new key and there are ants on the bathroom vanity. About 5:30 am my daughter wakes up to find 2 bed bugs in her bed, I can see the bite marks and her skin is red. NO phone in the room to call the front desk, so she goes and sleeps in the car (she's 32 so I didnt object). At sunrise we decide to shower. My daughter takes a shower n mid way...THE WATER SHUTS COMPLETELY OFF. She is now full of soap and no water. WORSE HOTEL EVER!!! Never ever ever again. We usually stay at the holiday inn next door but they were sold out. I would take my chances on a park bench before staying at the Quality Inn. Do yourself a favor and book in advance somewhere else.

We stayed in room 305, a non-smoking room in name only. Walking in it was like entering a hookah…read morelounge, the smoke smell just permeated everything. Tried to get back in touch with the office, ghost. The room itself is furnished spartanly, with beds and a shelf, microwave, mini fridge and TV, but no plugs or clocks. I'm happy to report I saw no mold, roaches, or bedbugs, but the smell in the room was so bad all my luggage stayed in the car anyways. The mattress feels pretty much skin and bones, if the skin is the outer shell and the bones are springs. There are two pillows per bed, but you wouldn't know it once your head touches them, they disappear and you're left with your head laying on a couple layers of fabric covered fabric. I can't say I recommend staying here, but I've been to worse, and it actually does say a lot to not have mold or pests. If it's between death and getting a cheap room for the night, stay here.

Ya know, if a TV and cable doesn't work, just admit it. Don't make up an absurd story about the…read moreweather and how you have been trying to fix it all day. The other two rooms in our party had some cable. No cable in my room, and I tried everything. No extras of any kind, not even tissue. No shampoo or conditioner. The floor was dirty. The beds were excellent. It was clean. There was a refrigerator. As usual I am touring with my band. My drummer says he walked outside and saw rats and mice crawling into holes along the sides of the building. He saw a cop looking in a trash can, too. It did feel safe though. We did not have problems with any characters.