This place is wonderful. All of the employees are super friendly, helpful and knowledgeable! I…read moreorder my dog's food from here and they are always so helpful and attentive when anyone walks through the door and even always offer to help carry your purchases out to your car for you. Highly recommend this place!!

WBU offers high quality organic food and other items for dogs and cats as well as for birds, and…read morehas a nice stock of unique gift items. The staff is happy to answer questions and carry purchases out to your car. Prices are competitive for high quality items, along with a generous rewards program. A friend of mine who visits from the Washington, D.C. area loves WBU and always makes room in the car for WBU purchases. Carol G.

Locally owned business, that's a plus…read more Keep your receipt if you buy fish. Even if they remember you coming in or you have the bank app proof of purchase, they won't honor the warrantee.

Great great store. I have been buying food, hog/car toys and treats for at least 12 years. I…read moresuggest this store. Just compare it to PetSmart next to it. And it operated by local people

How sad is it when you can't count to 10 I emailed them so we will see?…read more My last order I had a dead pleco, ordered 2 the 2nd 1died the next day. I was given a partial refund on the doa, why I was shorted on the refund God only knows, shorted about 5.00. I also noticed that negative feedback was also missing on their site, no phone number should be a WARNING TO ALL!!!!!!

Ordered plants, blue shrimp and rili shrimp. Moss was very small, water lettuce in bad shape, the…read moresmall grass was ok but very, very little of it. All shrimp arrived alive, none berried, no extra. 4 of the rili died within 2 days. One blue died. Texted company, emailed, sent pic of plants. No response. I wouldn't order from here again. For the price, and the good reviews, I expected more. Thanks.

Very friendly kind to all kitties im thankful for you and all you do. I captured Oliver from the…read moresnow storm and petcental took great care of him

Great place for the kitties. Very well taken care of by their staff! I appreciate them letting me…read morevisit.

A. B. Hatchery is my preferred provider for lawn and garden services. Bill demonstrates exceptional…read morecommitment to customer support and has been instrumental in assisting with various projects; his expertise contributed to the exceptional quality of the grass at my brother's dog's burial site. I strongly recommend A. B. Hatchery to those seeking reliable and friendly local service.

Great Christmas tree and wonderful selections and service by loading the tree into my suv.read more

To Whom It May Concern (and yes, I'd send this straight to upper management):…read more Let's talk about what went down at your Bloomington, IL PetSmart on June 11, 2025 at 1:00 PM, because wow -- what a disaster. I walked in, un-greeted and unnoticed. I headed to the aquatics section for five comet goldfish. One associate was helping two ladies, so I figured he'd circle back. Spoiler alert: he did not. I waited around, browsed nearby accessories, gave all the polite "I-need-help" body language -- and nothing. No staff in sight. Turns out, you now expect customers to scan a QR code to get help. Cute in theory, but not obvious at all. No sign, no heads-up -- nothing. I'm 38, I've been keeping fish since I could reach the tank, and never once have I needed to scan a code to ask for help. It's giving tech gimmick instead of customer service. After a solid 15 minutes of being ignored, I helped myself. I bagged the fish. No one noticed -- well, except another poor soul also lingering for help. I could've walked right out and no one would've known. That's how invisible customers are in your store. Then I head to checkout. There's a line four people deep, one sluggish cashier, and suddenly staff start magically appearing when the line gets long. A woman (shoulder-length brown hair, light blue eyes -- I assume the manager on duty) finally offers to ring me out. I explain that no one ever helped me, so I got the fish myself. Her response? Not concern, not an apology -- just attitude. She lectured me about the QR code, like I was supposed to be a mind reader, and tried to make me look stupid in front of the entire line. Newsflash: the only thing more embarrassing than being scolded for helping myself is the fact that I had to because no one was doing their job. Let me be clear -- I've worked in customer service for two decades. I know retail. I know what it looks like when employees hide in the back and leave the floor empty. I also know rule #1 is don't embarrass your customers -- especially the ones who are still trying to give you their money. The one bright spot? Your tall Hispanic associate -- he's always been kind and attentive. And the grooming team? Fantastic. But this manager's behavior? It soured the whole thing. One rotten attitude, and I'm done. So here we are. Feel free to check the cameras -- I was 6'5", wearing a purple shirt, black shorts, and a hat. You'll see exactly what I described. I'm not making this up. I just expected basic service. What I got was a masterclass in how not to run a store. Congrats, PetSmart. You've lost a loyal customer. Catch me at Petco from now on -- where the pets (and customers) actually get treated right. Sincerely, Andrew (Formally yours, now Petco's problem)

This place has problems with their fish dealers and constantly have problems with their fish being…read moreIll. They made me fill out a form to buy an African clawed frog. And refused to sell me a pleco due to I said that it was going into a 20 gallon tank. It was only about an inch long. They said it needs a minimum of 50 gallon tank. I didn't want to argue with them about it. Honestly it was going to my 50 gallon, just wasn't set up yet. She made me feel like I didn't know anything about fish. Very rude. I bought my fish from a different store that gave me no hassle.

My dogs have never looked better!! I was a little hesitant to try and new grooming place but Mieko…read morewas fantastic! She truly listened to what we wanted and she did not disappoint. My dogs loved it there and they made me feel great! We will be back for sure! Please give them a shot, you will not be disappointed!

That Dapper Pet is the most unprofessional business. I have given them more than ample chances to…read moreshow me they are professional and still, they continue to validate their rudeness, unprofessional style of conducting business. Every time I have dropped my maltese off, I have had to wait in the deserted lobby for more than 10 minutes. When asking for assistance, "Hello, Good morning" no one comes. One occasion, the backroom was full of "f-bombs" and I still continued to wait. There are many groomers in Bloomington that could provide great service with a professionalism. Just think, if this is how they treat humans, what do you think they are doing to your dog!

I really like this store compared to Petco or Petsmart. Prices are lower and the service is a lot…read moremore personalized. Shout out to the person who takes care of the aquatics section. The fish always look so healthy and happy. I even saw a ciclid with a fresh brood of baby fry in a tank all to themselves. The associates are very nice and alway help me get the fish I'm looking for. The betta selection is modest, but they are all very healthy and vibrant when I come browse. Love this store. I always stop by after groceries.

I received notification as a text advertising a $5.00 nail clip, so I went to the store with my…read moresmall dog. When I got to the back of the store where the grooming station is, there were no dogs being groomed, and the two groomers were sitting, laughing, and one was eating. I said I was there to get my dog's nails clips (I was carrying my pup), and the one eating said, "You'll have to make and appointment and come back later because we're busy." I replied, "It would take you five minutes and no one's here." They both shook their heads no. Seriously--no dogs there--there were two of them--and they didn't have time for a five minute nail trim on a tiny dog? I shop here all the time, but I'm rethinking my loyalty now. I can do walk-ins at Paws Up and receive friendly service EVERY TIME. Yes, it might cost a little more, but the customer service makes it worth it. Sorry Pet Supplies Plus, but you get a Pet Supplies MINUS for a grade.

No lifting that heavy dog!!! . Your dog walks up a ramp to enter the tub. I take extra towels in…read morethe car for the ride home.

The person working was very nice. However the entire place smells like mold, it was not clean at…read moreall. Large chunks of dog hair all over, like they don't clean between customers. My husband who grew up on a farm was grossed out and that is saying something. Have been in before and it wasn't this bad.