Locally owned business, that's a plus…read more Keep your receipt if you buy fish. Even if they remember you coming in or you have the bank app proof of purchase, they won't honor the warrantee.

Great great store. I have been buying food, hog/car toys and treats for at least 12 years. I…read moresuggest this store. Just compare it to PetSmart next to it. And it operated by local people

To Whom It May Concern (and yes, I'd send this straight to upper management):…read more Let's talk about what went down at your Bloomington, IL PetSmart on June 11, 2025 at 1:00 PM, because wow -- what a disaster. I walked in, un-greeted and unnoticed. I headed to the aquatics section for five comet goldfish. One associate was helping two ladies, so I figured he'd circle back. Spoiler alert: he did not. I waited around, browsed nearby accessories, gave all the polite "I-need-help" body language -- and nothing. No staff in sight. Turns out, you now expect customers to scan a QR code to get help. Cute in theory, but not obvious at all. No sign, no heads-up -- nothing. I'm 38, I've been keeping fish since I could reach the tank, and never once have I needed to scan a code to ask for help. It's giving tech gimmick instead of customer service. After a solid 15 minutes of being ignored, I helped myself. I bagged the fish. No one noticed -- well, except another poor soul also lingering for help. I could've walked right out and no one would've known. That's how invisible customers are in your store. Then I head to checkout. There's a line four people deep, one sluggish cashier, and suddenly staff start magically appearing when the line gets long. A woman (shoulder-length brown hair, light blue eyes -- I assume the manager on duty) finally offers to ring me out. I explain that no one ever helped me, so I got the fish myself. Her response? Not concern, not an apology -- just attitude. She lectured me about the QR code, like I was supposed to be a mind reader, and tried to make me look stupid in front of the entire line. Newsflash: the only thing more embarrassing than being scolded for helping myself is the fact that I had to because no one was doing their job. Let me be clear -- I've worked in customer service for two decades. I know retail. I know what it looks like when employees hide in the back and leave the floor empty. I also know rule #1 is don't embarrass your customers -- especially the ones who are still trying to give you their money. The one bright spot? Your tall Hispanic associate -- he's always been kind and attentive. And the grooming team? Fantastic. But this manager's behavior? It soured the whole thing. One rotten attitude, and I'm done. So here we are. Feel free to check the cameras -- I was 6'5", wearing a purple shirt, black shorts, and a hat. You'll see exactly what I described. I'm not making this up. I just expected basic service. What I got was a masterclass in how not to run a store. Congrats, PetSmart. You've lost a loyal customer. Catch me at Petco from now on -- where the pets (and customers) actually get treated right. Sincerely, Andrew (Formally yours, now Petco's problem)

This place has problems with their fish dealers and constantly have problems with their fish being…read moreIll. They made me fill out a form to buy an African clawed frog. And refused to sell me a pleco due to I said that it was going into a 20 gallon tank. It was only about an inch long. They said it needs a minimum of 50 gallon tank. I didn't want to argue with them about it. Honestly it was going to my 50 gallon, just wasn't set up yet. She made me feel like I didn't know anything about fish. Very rude. I bought my fish from a different store that gave me no hassle.

A. B. Hatchery is my preferred provider for lawn and garden services. Bill demonstrates exceptional…read morecommitment to customer support and has been instrumental in assisting with various projects; his expertise contributed to the exceptional quality of the grass at my brother's dog's burial site. I strongly recommend A. B. Hatchery to those seeking reliable and friendly local service.

Great Christmas tree and wonderful selections and service by loading the tree into my suv.read more

My dogs have never looked better!! I was a little hesitant to try and new grooming place but Mieko…read morewas fantastic! She truly listened to what we wanted and she did not disappoint. My dogs loved it there and they made me feel great! We will be back for sure! Please give them a shot, you will not be disappointed!

That Dapper Pet is the most unprofessional business. I have given them more than ample chances to…read moreshow me they are professional and still, they continue to validate their rudeness, unprofessional style of conducting business. Every time I have dropped my maltese off, I have had to wait in the deserted lobby for more than 10 minutes. When asking for assistance, "Hello, Good morning" no one comes. One occasion, the backroom was full of "f-bombs" and I still continued to wait. There are many groomers in Bloomington that could provide great service with a professionalism. Just think, if this is how they treat humans, what do you think they are doing to your dog!

What a wonderful place ! I love the concept…read more We both had an iced machiatto and with the admission fee, it was $23. All of the kitties are available for adoption. I enjoyed visiting with all of them.

Out of all the cat cafes that I visited , this one is pretty incredible. This place adopts so many…read morecats and a lot of them get adopted so quickly. It's easy to come here and visit the cats compared to other cat cafes that I visited where there's a waiting list. Staff here absolutely loves the cats and is very knowledgeable about their behaviors. They definitely take cleaning seriously here. It's $7 to just visit the cats or $5 if you're ordering an item. The cafe has pretty affordable food options as well. We stayed here for a full hour and I just wish I could spend more time with all the kitties. They have the adoption info listed on the column in the middle of the room. Overall, I absolutely love this cat cafe.

Went to purchase a bubble tip anemone and only two tagged species of anemones available: bubble tip…read moreand mini carpet. Purchased the anemone only to discover when I got home it was a long tentacle. No tags were up showing mutiple AC species on sale either. This store needs intervention to ensure policies are in place. Now I'm stuck with an anemone not really suited for my nano tank.

Simply put, don't buy fish here. They low does all the tanks constantly for ice and now it appears…read morethey have med resistant ice in their tanks. Sick fish, dead fish ,all the time. If you ansoutley can't help yourself, use a quarantine tank for two weeks before letting their stock into your tank.

No lifting that heavy dog!!! . Your dog walks up a ramp to enter the tub. I take extra towels in…read morethe car for the ride home.

The person working was very nice. However the entire place smells like mold, it was not clean at…read moreall. Large chunks of dog hair all over, like they don't clean between customers. My husband who grew up on a farm was grossed out and that is saying something. Have been in before and it wasn't this bad.

I'd like to share an experience that I had today with Dog Space. I'm going to tell you the facts…read moreand details, in addition to how it made me feel. On 10/22/2019 I scheduled an online grooming appointment with Dog Space with the owner Mieko for Nov 1st at 8:30 am. I called this morning to talk with Mieko about changing something that had been done last time she groomed my Giant Schnauzer. I have gone to Mieko a few times before and I have always been happy and I have kept a great rapport with her. Last time I asked her to please not trim or cut his eyelashes. They did end up getting cut very short. I was not angry with Mieko I just figured that next time I'd call a day or two before and just talk with her and ask it we could not cut them this time. When I spoke with her this morning I was very courteous over the phone with her and tried to explain exactly what I wanted, which was to just not cut his eyelashes. To my surprise when I tried to communicate this with her said told me and I quote "I can't make you happy". "I can't be your groomer anymore". "I do exactly what you say, not good enough for you". I told her no its okay I just didn't want his eyelashes cut. She then hung up the phone on me. I gave it a few minutes and called back. I tried to plead with. Asking her why she was doing this, letting her know I was not mad and I was sorry. I tried to explain that I photos scheduled for Saturday morning, and that I really needed him to get groomed. She said she was sorry, but she can not help me. I honestly can not believe that she did this to me. I completely understand the right of refusal, however, under different circumstances. I never thought this would happen due to me for just trying to communicate something about my dogs haircut. I'm at a loss, and feel so very sad. I did really enjoy taking my Oliver to Dog Space. After Mieko doing this to me, even an apology wouldn't fix this.

I highly recommend Dog Space. I found this place on google looking for a walk-in nail trim. She was…read moreabsolutely wonderful with my little guy. I brought him back the next day for a groom. He's never looked better! The price here was well under competitors in this area.

I received notification as a text advertising a $5.00 nail clip, so I went to the store with my…read moresmall dog. When I got to the back of the store where the grooming station is, there were no dogs being groomed, and the two groomers were sitting, laughing, and one was eating. I said I was there to get my dog's nails clips (I was carrying my pup), and the one eating said, "You'll have to make and appointment and come back later because we're busy." I replied, "It would take you five minutes and no one's here." They both shook their heads no. Seriously--no dogs there--there were two of them--and they didn't have time for a five minute nail trim on a tiny dog? I shop here all the time, but I'm rethinking my loyalty now. I can do walk-ins at Paws Up and receive friendly service EVERY TIME. Yes, it might cost a little more, but the customer service makes it worth it. Sorry Pet Supplies Plus, but you get a Pet Supplies MINUS for a grade.

Great selection, prices, helpful staff and good discounts!! They also have special events for…read moreprizes.