Very disappointing experience. I do not recommend purchasing pets from this store…read more Today, my husband generously donated two large, healthy Oscar fish (which can grow up to 7 inches) because our tank at home was too small for them. While there, our 7-year-old son picked out three small glow fish, which we purchased at full price ($10 each)--no discount or credit was offered for the donation. We chose to support a local business, so we were happy to pay it forward. Unfortunately, within 30 minutes of introducing the new fish to our tank, they all died--despite proper acclimation. When my husband called the store to explain what happened and seek a possible resolution, he was told there was nothing they could do: no refund, no replacement, and no discussion of the fish we had donated just an hour earlier. The store simply cited a strict no-return policy. When I arrived home, our son was heartbroken and in tears. He had gone from feeling excited about his new fish to having none at all in the span of half an hour. This experience felt very disrespectful and dismissive, especially considering our goodwill donation. The customer service lacked empathy, and it's clear this business is not community-oriented. I will be sharing our experience with other local and military families so they can make an informed decision, NOT to shop here. If I could give zero stars, I would.

This business is associated with an online scam! Don't fall prey like I did, they got $450 out of…read moreme and tried for more but weee unsuccessful in attempts made. I reached out to the shop hoping they were not part of this online bird sale scam. I was disappointed to find out they were part of it. They ask for Zelle money in hopes of a new baby in this case a bird. Then they have a third party ask for more money for a "refundable wildlife insurance " to help it along. In this case it was another $800. Please be aware

I just received a Harlequin Macaw that Cindy lovingly hand raised for me. Harley has been in my…read morehome for 8 days now and he is so so sweet. Would highly recommend her service. One of the most positive things she does is offer helpful hints on how to interact with Harley.

Very knowledgeable and super friendly!!! Absolutely love the chemistry she has with her birds…read more Glad I was referred to her for my parrot.

This store NEEDS to be shut down. The dogs are all dirty and mistreated. A dog barked and one of…read morethe workers yelled for him to shut up. This dog is red and irritated much like the others there. He also had bumps all over his genital region. They don't have beds and lay on hard metal bars.

The best experience with adopting my Puppy..all papers were in order..my Puppy is clean and…read moreplayful..the financi g went great ..yes sad the puppies are in a windows and you pick but believe me they are not there long ..they get sold very quickly..great place!

So I used to come here quite often until I noticed a trend in who couldn't and could actually…read morehandle the small animals. So I scaled my patronage down a bit. Fast forward to today. My husband told me about some smaller bunnies he'd seen in there a few weeks ago. As I own a few New Zealand Bucks. Personally my trip in today was for a live feeder rat for my 6 year old ball python. Needless to say I saw two little bunnies behind a little girl who was sitting on a bench who actually wasnt even aware they were behind her because I asked were they hers and she said no. So then I asked the young lady at the counter could the bunnies be held or pet and she said yes. Soon as I go to pick up a bunny another lady who 1. Fails to even identify whom she is states Oh no you cant hold it, but you can pet it. So let me get this straight as a potential customer I cant hold an animal I'm potentially interested in?? So how many people go to buy a car and just purchase it right off the lot, no test drive? I'll wait... My point is every time I come into Pet Paradise I'm being told oh you can pet the bunnies or the ferrets but you cant hold them. Mind you I've seen "others," allowed to do just that. I've owned every animal mentioned previously in my 40+ years but it appears only certain people have the privilege here to actually interact with potential furbabies. Whelp they say word of mouth is the best form of marketing so figured I'd put the word out because it's a reoccurring theme I'm quite tired of and figured I'd let folks know about the fickle behavior of oh peep this the supposed manager who "Can Do what she wants," as I was told by the young lady behind the counter. Now last I checked a manager wasnt the owner but hey what do I know? I just need to find a better pet store with similar or BETTER options closer to me in Suffolk. Nobody buys cars without test driving, nobody adopts a dog without interacting, so why am I limited to petting a rabbit only and not holding it, but told oh you can hold it if your intentions is to buy one by the young lady behind the counter.. whew I could say so much but trust me I dont think I have to.

Customer service was terrible! We drove a hour just to get a feeder for our King corn, and they…read moreacted like we were aliens in the store! We couldn't touch anything. When we made it to the bird section, I was literally reaching for the sanitizer and the man demanded we put some on, and got mad at me for replying "I'm perfectly capable of reading " I'm new to the area ,and don't know if we will be returning to spend money in an establishment that acts as if they don't want you there. Super cute animals though!

We come here about once a week when our kids go to gymnastics at the little gym next door. One day…read morewe decided we were going to get a hamster, we had bought every thing prior and did all our research and just needed the hamster. We were helped by a very tall employee, but I can't recall their name. They were extremely help, knowledgable, and friendly. They also were looking out for the critters as they were advising us some of the hamsters would be too big for the cage we got. I like how they asked questions and made sure we were ready before adopting this critter. Overall the store is a bit smaller than others, but it is clean and easy to navigate. The only issue I have really had so far was with their meal worms. The size that we need they never seem to have, and some were even in there for 2 months. Most of the containers had dead worms in them for that size. They say we could buy them heavily discounted, but our jumping spiders only go after them if they are alive.

This review goes to the lady with half her hair died green and the rainbow prescription glasses…read more Just wanted some help in the fish isle of the store she was the closest I asked her for help kindly and was met with an eye roll and a smug "I don't know, go ask the cashier" cashier was busy with a ton of people in line while the loser in the glasses was acting like she was doing something on the shelf and proceeded to do nothing while I waited for the cashier to get through with the line of people he had at the register this was about half an hour while she did nothing at all.

The Petsmart located at Greenbrier is a joke. Yesterday we were charged for very poor service. We…read morehave two Labradoodles and one of them was barely groomed. If a customer has a profile for themselves and the pet it should be exceedingly clear what services are expected and what discounts are normally applied. When the Doodles were picked up the groomers were very rude and would not apply our Military discount. My husband was addressed in a very unprofessional manner. They will not groom as requested and everyone there appears to be stressed and unhappy. They just lost a customer. I would not in good conscience recommend them to anyone.

Don't go to this grooming place!!! My dog was denied service because she was so excited and peed…read moreand was breathing heavy. She is also excited around new people. They seemed behind schedule and my groomer wasn't even on time for the appointment. And everyone else looked miserable working. I don't like people wasting my time it's a holiday weekend and now she will have to wait another week. They constantly have new staff no one seems to stay don't waste your money find a Real Groomer .

This is my go to place when I need to pick up some things for around the house…read more I have a feeder for the deer that live behind my house and Tractor Supply is the place to get the corn that the deer love. Unfortunately, the squirrels love it as well...

Centerville: I never come here but was going to try to buy something they were supposed to carry…read more Worst customer service ever. No one on the floor to ask questions. Was looking for something that their site said they had multiples of. I asked a worker about to go to the register who said "she'd have to look" and then proceeded to ring up people and just left me to wonder if she was going to ever get to me. Apparently not, as there was no effort made to help. No follow up to say "let me ring up this person and then I'll look". Nope. I left. Not worth my time and effort. Will spend my money elsewhere.

Excellent customer service always! Very high quality products. It's a bit pricy but if you really…read morelike your birds why not give them better food. There's a Lovely area to sit on side of stores with bird feeders. Sometimes the owners dogs are there or the kitties may be hanging out in the store.

How did I not know about this place? It is amazing!!! I happen to be in a neighbors yard and saw…read moreher bird feeder set up. She informed me where to go. We headed there later that week to go shop for my birthday and Mother's Day gift. This is the place to go for all things birds and bird watching! When we arrived parking was perfect. Birds were already out there flapping around and tweeting away. When I walked in I went walking around. Then Neala came and helped me. She was so nice. She helped explain the feeders and feed. Michelle was also great. She helped explain the pole system and what certain birds are attracted too. Everyone was extremely helpful! They were all willing to help, even carrying stuff to our car. Pricing was actually pretty reasonable. The seed is as well. I did join their program for $25 but, there was a free gift which I opted for bird seed. I also joined their texting services and got a free 2 pound bag. At the checkout I pretty much almost cried because having all this made me so happy. I sit outside so much and enjoy my bird feeder set up. I have a cardinal who was coming by before my big set up. I took it as a sign that it is my father who passed away 10 months ago. Once I got the set up complete with a bird house that has a blue roof (blue was my dad's favorite color), the cardinal came around so much more. We named it Pappy after my dad. It nice to sit in the backyard. Thank you to everyone who helped us. Since the first time I went, I have already been back once. I'm hooked!

I love this pet supply store. It's smaller, but it feels like it's catering more to your needs as a…read morepet parent. They offer better prices, and they offer plenty of discount and rewards, which keeps me coming back.

I had to get different food for our dogs, the attendant was quite knowledgeable and very helpful…read more I also am scheduling my labradoodle to be groomed there.