They have great groomers at hilltop pet smart! Pepper hates getting a bath (typical dog) they always do a fantastic job at making her beautiful. read more

PetSmart - Adoring Sam's beautiful grooming job on the way home after the appointment. Wheaten terrier - Pet Stores Near Me - Virginia Beach, Virginia

They have a little of everything from dog supplies to cat supplies , birds and rodents. This is a big PetSmart. It always seems to be limited staff so if you have questions or need help it may take a while. The fish department has a lot of empty tanks. The tanks are not clean and the past year has been poor quality. The have an adoption cat area that I think it awesome BUT they never have anyone back there to help if you wanted to see a cat. This could be a great store but it just seems like there is not enough staff to keep up with the size of this big store. read more

PetSmart - Buy 1 get the 2nd 50% off. As if 3/23/22 there is a big sale on all of their gosh decorations - Pet Stores Near Me - Virginia Beach, Virginia

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Sam is always the absolute best. I will not take my pups anywhere or to anyone else. One of my dogs is a very nervous little guy but he gets so excited every time he sees Ms. Sam. read more

The website is 100 percent false advertisement for what they consider a puppy. In four different spots the petsmart website puppy grooming prices are for dogs THROUGH 5 months. However, I can't schedule this because I am told since my dog is 5 months and 20 days he is not a puppy and that it's up to 5 months. Well through five months means up to six months and yet pet smart will not honor what their website says in 4 different spots and they are charging me for an adult dog. read more

PetSmart - "Through 5 months" - Pet Stores Near Me - Virginia Beach, Virginia

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This review is mostly about an employee that deserves a shout out. But 1st I have been using the curbside pick up and I LOVE it!!! I never have to wait more than a minute. They bring it out in a paper bag....not plastic....with a smile. Quick and easy! I always seems to get the same employee bringing my items to me. Corey. He is awesome! Friendly with a smile. I have seen him so many times that he recognizes me now. I look forward to seeing him. He is everything you want an employee to be and I hope he is getting treated right by Petsmart. He is an asset. If you go to this Petsmart look for Corey....he will take care of you with a smile. read more

Customer Service sucks, had a young lady lie to me right in my face about an opening for boarding. Had to cancel entire trip due to their incompetence. We need better pet boarding options in Hampton Roads. read more

I love these guys! Very professional very loving and caring. I love bringing my little lady there. Thanks to all the staff on Virginia Beach boulevard Virginia Beach Virginia. The manager Daniel is outstanding. Thank you read more

Great place to get your dog items They care and great assistance service We love going here read more

PetSmart - Our dog Stone we love him :) - Pet Stores Near Me - Virginia Beach, Virginia

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Awesome Petsmart! I love to bring my cats here for the pets hotel. Friendly staff and great with my pets. I have been using them for over 8 years. I wouldn't take my cats anywhere else. The store has a great selection too. read more

PetSmart - Salem - Pet Stores Near Me - Virginia Beach, Virginia

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I got my mini doodle groomed at PetSmart and the staff was EXEMPLARY. Eriana was his groomer and was so sweet over the phone and in person. My doodle struggles with anxiety and has a tendency to cry which has led to many previously cancelled grooming appointments and embarrassment. Eriana and her coworkers were more than understanding and assured me he would be welcomed back. I have never left a grooming appointment smiling before! On top of the outstanding staff, Eriana did a great job with his cut! I would highly recommend this place if you're looking for an empathetic and skilled group of people to take care of your fur baby! read more

Great location, aside from the Laskin access roads, but easy in and out with the traffic light, plenty of parking, and lots of other nearby shops co-located in a large strip mall. I had a return of a pet costume to take care of and stood in a short line that moved very quickly and was easily able to make my return and get a few other items instead. Great stock of pet items and costumes and clothing and care items for dogs, cats, birds, etc. read more

This location is right around the corner from us. We have been visiting a lot more since getting our new puppy. Staff has been great, helpful, and excited for us and our new addition. I find that this location is very tidy, neat and organized. Their stock is always full and we have found everything we have needed. I would definitely recommend this location for any pet owner. read more

Sarah from grooming service is awesome! I sometimes go to this location for walk-in nail trim service for my dog. Sarah is such a caring, kind, and professional staff! I'm so glad she was there today as well! I was never this happy with the nail trim service before...wow...she is excellent at her job! I really hope she gets paid well at Petsmart since she makes this location looks so much nicer! She treats her customers so well You guys (owners) need to recognize her great work ethic and professionalism. I'm so blown away simply by how much she was caring for the smallest service she can offer! #Respect That was the best pet service me and my dog ever received in 10 years! Wow! Thank you again, Sarah for being a rockstar!! I really appreciate her skills and service!! Most of the employees have been nice and very helpful any time I visit as well!:) read more

Just had our Welsh Terrier, Maggie, groomed at PetSmart in Williamsburg by Victoria. Maggie loves Victoria and always comes home looking beautiful and in great spirits. If you want a great clip on your pup, I highly recommend Victoria. read more

Really friendly and knowledgeable staff who work here!! My only reason for the 3 stars is because of what I saw when I walked past where they keep the bettas. The water was super green and algae filled, sucks because the fish are already in a super small cup. read more

PetSmart - Pet Stores Near Me - Virginia Beach, Virginia

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I recently bought a puppy and was looking for a place to bring him to get toys and other accessories. Even though this is a large chain store, the prices are pretty competitive and the workers are always friendly. I see that the Veterinary office is also doing curb side drop off before the store opens. read more

PetSmart - Pet Stores Near Me - Virginia Beach, Virginia

I have been going to this location for years due to convenance but have never been pleased with the service. I have been a fish keeper for longer than many of these employees have been alive. They always talk to me as if I am buying my first fish and try to give me advice meanwhile there are a hundred dead goldfish in the aquariums behind them. Talk about hypocrites! RUDE CUSTOMER SERVICE! It is also comical that they ask tank size and want to make sure you have the adequate size when the aquariums their fish are in are below the standards that they recommend! Unless they have a degree in biology they shouldn't be giving advice! They need to dial it back and just give me the fish I am purchasing without giving their useless input. Let me get this straight it's ok for them to jam hundreds of feeder fish in a tiny aquarium with the purpose of being eaten by another animal but trying to buy an African cichlid there is like pulling teeth! read more

Warning!!! If you take your pet to get groomed the people working there do not seem to know what they were doing. I let them know beforehand that my puppy is shy around new people. He gets scared around new people but he is sweet he doesn't get nippy just backs away. Despite telling them this the lady ran up on my dog with a leash causing him to back away. He started to sniff her and was getting closer to comfortable and she made jumpy movements again causing him to back up. Instead of trying to get him a treat and spend more than 10 seconds on gaining his trust. She fed him a treat that was half eaten on the floor. Now my dog needed to be rabies vaccinated to get groomed there so what if an owner gave their dog a treat while checking them in and then was turned away for not having the vaccine so now this my dog was fed this half treat not knowing who else ate it. Now there's potential for my dog to get sick. I won't be going back. There was also a small doodle being shaved at the same time and the girl doing it did not look like she what she was doing and repeatedly asked for help. Not worth the $19 for nails. Safer going to a vet! read more

If I could give this place zero stars I would, super unprofessional and rude, especially the grooming department. Do not waste your time.

This store has gone down hill. Never anyone around to help. Line to back of store to check out. Used to be a nice store... read more

Pets smart at hilltop shops is very low on staff. Lines long and doesn't appear to have good management.

THIS is my FAVORITE 1! Everyone is SO nice to us & ALWAYS helpful. They remember us & they love their jobs & our animals. Every trip here is fun & pleasant. No one is "just a cashier" I dont feel like "just a customer." I really appreciate the staff here & will make the long drive just to come to this location. Thank u everyone here. read more

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I take my dog here regularly to get washed and groomed. Taylor is the young lady that takes care of my Freedom ( dogs name ) . She ALWAYS does an outstanding job cleaning him up. Ask for Taylor when you go in. I am extremely happy with her read more

I LOVE this PetSmart! The staff are incredibly helpful and I love that I can take my puppy around in the store. The prices are much better than Petco too. GROOMING: Again, 5 stars! Ken worked on my fluffy Pom and he was so sweet, as were the other staff members. My pup smelled SO good and I had never seen his fluffy fur so nicely brushed before. PET HOTEL: First time I've ever left my pup, I came here. The girls at the front are welcoming and genuinely sweet. I felt comfortable leaving my pup here and he seemed to do great. I like how they gave me a "pawgress report" after :) Thanks PetSmart! I'll come visit again next time I visit Virginia! read more

PetSmart - So happy! - Pet Stores Near Me - Virginia Beach, Virginia

I hate leaving my furry family member behind, but sometimes you can't take them everywhere, especially if your holiday host has cats and your dog is not a cat lover. I've boarded my dog, Phoenix, at Petsmart Pet Hotel previously and have loved the experience. This is my first boarding at the Hilltop location. Staff here are so great! They are very professional and ask tons of questions to get to know your pet better. Phoenix was in love from the first brush stroke. Always a good sign! While Phoenix got love from one associate another walked me through check in. I can't say enough about how great the staff here are. They had already read my online reservation and had a good list of questions to ask. It made me so happy to know they actually took the time to get to know Phe on and off paper. Pick up time a few days later was quick, everyone was sad Phe was leaving. She's such a ham!! The girls up front came and said goodbye and she just loved every moment of it. We had a quick chat about her progress report and off we went home. While happy to be heading home, Phe had to say goodbye to every employee she saw....and to get some treats. Phe came home happy and as wiggly as she left. Finally I have a new sense of security knowing that if there is a pet emergency they have a vet clinic on site. Something I didn't know I needed until this last boarding trip when our other dog had a pet emergency out of state. I will continue to use Petsmart Pet Hotel to board my dogs any time I travel!! read more

Petsmart's return policy is horrible. I shouldn't have to go through hurdles to be able to return something that was broken when I bought it (didn't notice til later). I had to call corporate just so I could actually make the return. However, when that was over with, Andrea was nice at doing the return. read more

All PetSmart stores are definitely not mirror images. This store, along with several others that I have frequented in the area, doesn't have the same stock level I am accustomed to finding in a PetSmart. For years I only frequented the Virginia Beach Boulevard store near Sam's Club. The inventory there is extensive and well maintained,. The Hilltop store is quite convent, located directly next to Trader Joe's. That makes for a "two for one" excursion. But I always end up disappointed at being told the store is out of a product I came to purchase. Today's intended purchase was a dog food only available at PetSmart. I always buy two of the extra large bags - one for work and one for home. My golden girl is a hearty eater!! The Hilltop store only had one large bag on the shelf. When I asked the check out clerk if they had more In the back, he appeared completely unconcerned. I was told that everything was on the shelf and a truck would be coming tomorrow. He then turned back to the register. Of course, I didn't envision coming back the next day. "Woman handling" of really heavy bags of dog food isn't my idea of fun. What I needed and wanted was to be able to make my two bag purchase and not go back to the store for a month. At the PetSmart on the Boulevard the check out clerk, regardless of who it is, always asks if I need help getting the super sized bags into my vehicle. They immediately recognize the fact that youth and strength might have passed me a few blocks down the Boulevard. Without the slightest bit of shame, my answer is always an enthusiastic "Yes!!" Even though It only takes the store personnel a few minutes to put the bags in my hatchback, I was not offered any help at the Hilltop Store. So I stoically headed out into the rain and began the daunting task of transferring the one very large & one not so gigantic dog food bags from cart to car. Regarding the store in general, it fits the norm of a smaller PetSmart. There is doggie day care, obedience training, boarding, grooming and veterinary services. The location makes this store such an appealing choice. The entire Hilltop corridor is a shopping delight with a plethora of fun, upscale and inviting shopping and edibles. Join the team PetSmart. Provide the same service and stocked shelves as your Hilltop neighbors. Until then, find me making my pampered pet purchases at the PetSmart on the Boulevard. read more

This store is great but there's just one employee she has red hair and a high pitched voice that seems to always be there when I go. She is the rudest person I've ever had the unpleasant experience of dealing with. One I understand every store has their discount card. But she just doesn't get the point. "Do you have a number with us" "no" "would you like to sing up" "no, thank you" "well I'm just gonna put this in your bag" (application for the card). "I really don't want it" then she goes on about why I should get the card. Today I go in and as I walk to the register a customer with two dogs walk in. She bends down and takes pictures of them has a entire conversation with them. And me a three other customer have to wait for her to be good and ready to do her job this is understandable. read more

Took my puppy here last Friday for his first grooming and got the Top Dog bath package. I researched the packages prior to making my appointment. As stated on the website, war cleaning, nail trimming, and teeth brushing were included. When I took my puppy to the appointment, the groomer told me (and got a second opinion from another groomer) that these were not included and charged me $16 extra for the services. I did not have my phone on me at this time so I was not able to reference and I proceeded to pay. I was called an hour and half later that my puppy was just about ready for pick up- he was still drying. I told them I didn't mind and had some towels in my car to dry him off. I had to leave for work and was side-tracked to get my refund. When my puppy and I got in the car he SMELLED HORRIBLE. Obliviously they were working on his anal glands- you could not mistake that smell. Not only that, but only one ear was cleaned, the other was full of doggy wax. How do I know if his teeth were even brushed? I honestly did not want to have my dog go back for a redo because the whole experience felt very yo-yo and like they were just trying to make the sale. read more

PetSmart - Only one ear cleaned? - Pet Stores Near Me - Virginia Beach, Virginia

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I dropped of my baby for vaccinations today and even with all the pandemic stuff going on, they were awesome! The doctor called during his visit and checked in with everything and made sure to explain everything thoroughly and answered all my questions. Dr. Mead was amazing and I would recommend her to anyone! Thank you Banfield, I can't wait to continue visiting in the future! read more

Horrible experience! Wouldn't ever go back here if my life depended on it. Over 3 weeks later and my poor puppy is still having problems with his eyes. read more

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ABSOLUTELY DO NOT BRING YOUR PET HERE. I had my 15lb schnauzer/shih tzu groomed on October 27th & he came back to me limping & whining. The groomer obviously pulled at my babies legs so hard he's been in constant pain since. DO NOT LET YOUR PET GET GROOMED AT HILLTOP PETSMART read more

Let's face it, I'm a sucker for our 4 legged fur babies! And that's no exception for our Pitt mutt. It's hard to find a place that will take Pitt bull dogs because of their reputation, but in reality they are some of the sweetest dogs ever. The only down side to our puppy boy staying there, is that he doesn't get to socialize with the other dogs. And whenever he spends time away from his family, his anxiety level sky rockets so bad that he has been known to loose fur by by the handful, this is where PetSmart outshines. They treat him with kid gloves, gives him one on one play time, cuddles and loves. If they have a room with a television and nice bedding, which helps with his anxiety issues. And if anyone that calls him by his name with baby talk tones, he becomes putty in their hands. With the way they treat him, we will keep going there. read more

I'll start by saying that I frequent this store. I get my cat food here it's actually cheaper than Wal Mart when you buy it in bulk. The store is very large! It's very clean and the isle are nice and big! They allow pets in of course, and have a doggy day care where they even give you a little report card when you pick them up. Staff is very friendly and knowledgeable. Only bad experience is when I got my cat to the groomer they said they could clean him up before close. I dropped him off and left and about 15 mins before closing time, I get a call from the groomer saying my cat Wilfred scratched her and I need to come get him. I arrive she isn't there and the other groomer said she went to the hospital with a scratch on her hand. I went back the next day when she was suppose to work to apologize and looked at her hand where this horrible scratch was and...NOTHING! She lied because she didn't want to clean my cat because she would of had to stay late. That is why they get 3 stars not 4. read more

I love my Japanese Spitz! Yet we received him from California, in dire need of immediate care after his flight to VA. Petsmart took him in as a walk-in, and brought him back to 100%. Petsmarts Vet, Banfield is a great service, and I highly recommend their Optimum Wellness Plan for your pet. Not only do you save money, but the service is convenient to your schedule (with phone call reminders of your pet appointment) Besides that I love Petsmarts Grooming services. My pup grows hair like crazy, and at times I can never make a scheduled appointment for him. Yet, every time I walk my pup in, they scoop him up as a walk-in. I do the full clean up service and he comes out bright, shiny, and new. Petsmart is a must! read more

PetSmart - Oki getting a trim. - Pet Stores Near Me - Virginia Beach, Virginia

Worst experience ever. I took my dog there for a trim and ordered their top dog plus grooming package. I begged for them to not shave his hair. He is a golden doodle and looks best with his fluffy curls. I do my best to brush his hair out to prevent matting. Due to Covid-19, he did get a little bit of matting on his head around the ears and his tail. I said that was okay to cut down short. I checked his body myself and did not find any matting nor did I have any issue brushing his fur out with a slicker brush. They called me and told me they had to shave him. I don't understand why they couldn't leave any hair and brush out any "matting or tangles". I understand short hair but I don't understand baldness. Since I was planning to pay for the top dog plus package, it would have included nail grinding, upgraded shampoo and conditioner, his cut, a bandana, ear cleaning, teeth brushing, and anal gland cleaning. I can tell you his nails weren't trimmed, he had no bandana, and don't think his teeth were brushed. Have no idea if anal gland cleaning was done. I was told to come back in 3 days for his ears to be plucked which was extremely inconvienient since I work. His appointment also took over 4 hours and when I called to check in after the 4 hour mark passed, they told me he was basically done. I got there and she was still shaving him and I had to wait 20 minutes. They also gave him a 4 inch long Mohawk without my permission and I had to request that they cut it off. After she shaved it, she cut way too close to his head and cut his skin. Completely unprofessional to do whatever you want to someone else's dog. I believe this was the laziest job ever. The person who cut his hair was Hollie. I am never taking him to get groomed there again. read more

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!!WARNING!! If you care for the wellbeing of your pet, please do not use the PetSmart Pethotel. My dog has been there several times and EACH time, he has been injured. To add insult to injury, I was treated rudely and verbally abused by one of their staff members (Sarah- Manager). I have never had worse service and my animal treated so poorly. They will continue to injure animals and take no responsibility for their actions. After this incident, I was horrified to learn of the countless complaints of injuries and pet deaths associated with Petsmart PetHotel. read more

I Love my pet.. A toy poodle.. Named Toby.. I Love him a lot. This was his first time to be checked in a pet hotel.. I was guilty at first... Got the Suite room and play time for him.. My Toby seems happy everyday when I get to see him.. Their location inside petsmart is the best one.. Since coming from NY or farther that.. You needed more time to drive especially with the traffics and cops.. This place excelled the most.. I tried calling other kennel closer to ocean front but wouldn't accept after certain time.. Well I'm pleased and really satisfied.. The staff here are awesome.. I've seen them watch and play with the dogs..they have good customer service.. So while having time at the beach this is the pace.. Clean, 3 miles away, Friendly.. The cost is agreeable! Plus they wash your pets beddings and toys once you check out! I would recommend your place.. Actually, I did , Thank you for my Toby's stay! read more

PetSmart - Mission statement - Pet Stores Near Me - Virginia Beach, Virginia

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Go to place for my furry baby! Great puppy day care The only thing is the lady with the short black hair and glasses. Rudest worker. I saw the most beautiful pup in the corner and i wanted to send a pic of the pup to my Grandma. She came up to me and said NO PICTURES!! Worst attitude! I was unaware I wasn't allowed to take picture and I didn't see it posted anywhere. Whatever bad vibes she was dealing with (didn't look happy working with the pups) she definitely took it out on me. read more

Always helpful and we'll stocked. The groomers have great attitudes and endless patience. JAMZ always looks, smells, and feels great after an appointment. Ken is especially wonderful with our vocal pup! read more

PetSmart - JAMZ - Pet Stores Near Me - Virginia Beach, Virginia