Went here for my first state inspection. I booked online for an appointment. Super easy. The staff…read morewere great and friendly. It took about 30min on a Saturday. I paid $40 total. It was $30 for the inspections and an extra $10 for the window tint. Would come here again for next year.

Friendly staff and quick service. Waiting room was not gross like some mechanic shops can be. We'll…read morebe back!

It was quick and easy. The mechanic was very friendly and knowledgeable. I will come back for…read morefuture state inspections.

10/10 recommend. I came in on a Friday morning for a state…read moreinspection. Staff were incredibly friendly and professional. They even offered a bottle of water while I waited (the wait wasn't long). They were also patient when I couldn't find my registration card. They ended up looking it up for me. I witnessed a staff member answer the phone and she was just as pleasant as I had experienced in person. My visit was less than 20 minutes. I will definitely go back.

I stopped into the Concord Pkwy location being my low air indicator was on. Pulled in looking for…read moreair for my tires. Didn't see one so I walked into the showroom and was greeted by two employees. Both greeted me and ask "what can we do to help you?" explained about the air pressure and could I use your air hose? Frankie an employee instantly replied NO, its our job to check your tires out and put air in. Was impressed by Frankie his customer service great! I stopped for air and will be buying tires soon and I know where Im going to buy them. A+

On July 8, I visited your Concord Parkway location for a wheel alignment. After driving my vehicle,…read moreI noticed there was no improvement in how it handled, leading me to believe the alignment had not been completed properly. When I called the location to report the issue, I was told the technician was on a one-hour lunch break. I then visited two of your other locations for assistance. One informed me they did not have an alignment technician available, while the other claimed they could not perform the alignment because my vehicle's frame was bent. This was inaccurate, as my vehicle does not have a bent frame. I made several additional attempts to contact the original Concord Parkway location to speak with a manager, but each time I was told the manager was either busy or not on site. Despite multiple calls, I was unable to discuss my concerns with anyone in management. Ultimately, I took my vehicle to another repair shop, where the alignment was completed successfully. They also provided a computerized alignment report showing the adjustments that were made. Given that I had to pay another company to perform the service correctly and have been unable to reach management despite repeated attempts, I am requesting a full refund for the alignment performed at your Concord Parkway location.

Howard and the team at this shop are more than outstanding. I will trust him with whatever vehicle…read morewe have. This shop takes the time needed to fix whatever problem arises. They are also so mindful of your budget. They have worked on my husbands 2006 ford f-150, my moms Nissan titan and my 2007 Honda odyssey. We have had few different things pop up and they have came through every time. Thank you Howard and team for running such a honest and reliable repair shop.

I had my oil changed here before and they did not put oil back in my car after draining the old…read moreoil. My engine locked up on me due to lack of oil and the company blamed me; stating that I "burned out the oil". No, my father was a mechanic and he warned me about oil burning out of a car blue or black smoke coming out of the exhaust and you can smell it in the AC ventilation system. Neither one happened because I didn't have any oil in the engine.

I went to get my fluids checked and topped off and left with my engine smelling like it was burning…read morethe girl checked my oil but didn't see if it was empty or not my car could have literally caught fire and exploded if I didn't go to another location and have them check it whoever the general manager is needs to check the cameras because it's no reason why my car oil was avoided because everyone is flirting and playing around like children DO NOT GO HERE unless you want car trouble very unprofessional and immature

Listen to me.....DO NOT GET YOUR OIL CHANGE DONE HERE!!!! My F-150 blew an engine because they did…read morenot fully tighten the drain plug. $15,000 repair! VIOC denied any liability and everyone else (Ford Dealership and my insurance company) agreed it had to have been their error. Drain plugs just don't fall out. But they refused to accept any liability. My truck was never the same and I had to get rid of it. It has been a nightmare! VIOC does not care about you and they do not stand by their work when they make a mistake! RIP my beloved truck! Shame on you Valvoline Instant Oil Change!

For months we had trouble with the trunk lid popping open on our Honda Accord when we'd go over a…read morebump or railroad tracks, and it was difficult to get the trunk lid to stay latched. Finally we had to use a bungee cord to keep the trunk lid down. We took our car to Paul's Automotive and they were able to order and install a new latch and now we are happy to be able to use the trunk without fear of it popping open. Paul's Automotive is a place to go for a lot more than an oil change or a "Check Engine" light. They definitely can take care of all your car care needs!

Very polite and honest. I had a 2008 civic with a bad ac compressor and they quickly diagnosed the…read moreissue and were upfront about the costs and options.

10 Minute Oil Change my a$$. I waited for 30 as the 2nd person in line without a Hello or we'll be…read moreright with you or sorry this taking so long. They knew I was there because they kept looking at me making the whole thing even worse. I left and went over to Strickland Brothers 2 mins away who was cheeper and kinder.

I believe this is the nicest group of mechanics I have ever run in to. They helped me with my car…read moreso I could feel safe driving it. I had a engine light and a tire pressure lights for 3 of 4 tires. They were honest with the diagnostic and I ly fixed what needed to be done. Throughout my time waiting they were all professional, courteous, and extremely accommodating. I appreciate when they take the time to explain what they see. I was not over charged for the services. They actually told me up front what the initial would be. Thank you! This service location does oil changes while you wait in your car! They have a full service repair shop as well. Chuck is installing a new engine into a car! They really do it all. You really should check them out. I will continue to go to Express Change and Tire Engineers for many years to come. Thank you all for taking care of my car.

I only come to THIS shop for any of my car needs. I live 30+ minutes away and the distance is well…read moreworth it. The staff is friendly and Adrian always gets my car checked out efficiently.

1 hour, 40 minutes for an oil change and no one was in front of me. It took 20 minutes to pull the…read morecar in where it sat on the lift for another 30 minutes before progress was made. Like many chain automotive repair shops, this one is extremely inefficient when it comes to oil changes. Other customers who had additional services done came in after me and left before. If you need only an oil change, do yourself a favor and go elsewhere.

I tell you from the minute you drive up until you leave these guys are respectful and awesome. I…read morerecently had a knee surgery, and they were very concerned and helpful as I was getting in and out as well as around. Plus, they are the ones that approached me about my military discount. I mean that's the type service that makes you want to come back. These guys are on point, and the price is way better than most other places.

We received a $10 off an oil change coupon in the mail from Strickland Brothers. We had never used…read morethem before so it was a good time to give them a try. I'm glad we did. We were greeted by an employee as we arrived at the station. He explained the process and raised the bay door for us to enter. Several employees participated in the oil change. They communicated well with us. They were very nice. They made using the coupon easy. They placed an oil change reminder static sticker on the corner of the windshield. He also explained that the sticker was worth $5 off if we returned. We stayed in the car the entire time. They made the entire event a quick process. The place is new and modern. It is situated on the highway for easy entry and exit. I plan to go back!