Went here for my first state inspection. I booked online for an appointment. Super easy. The staff…read morewere great and friendly. It took about 30min on a Saturday. I paid $40 total. It was $30 for the inspections and an extra $10 for the window tint. Would come here again for next year.

Friendly staff and quick service. Waiting room was not gross like some mechanic shops can be. We'll…read morebe back!

Griffin Brothers is an honest, reliable, and high quality auto shop. Having said that, they are…read morehigh priced, especially compared to most shops. This is my assessment of the establishment: Customer Service: Excellent - They are honest and always make sure you understand what they believe is the best solution to get your car in optimal shape. They even will take you back in their garage and point out your issues so you can see them. They provide you with service sheets that give you every material and service in a line item form, as well as your current tire pressure, and any recommendations for future service. Products/Labor: Good - Without having much knowledge about car parts, it seems everything they've replaced for me was good product, and every time they do any work, they do a complete system check to make sure there are no surprises. Very thorough, and since I've went to them, no surprises! Facility: Excellent - Their front counter/sales area is immaculate. The actual waiting area is in a glass enclosed area furnished with chairs, bathrooms, water fountains, a T.V., Free Wi-Fi, Coffee/Soda machines, and an enclosed play place for kids within the waiting area. Although it is not the reason I go to Griffin Brothers, it is a far cry from most auto shop facilities, and it really makes that painstaking wait a whole lot easier. Price: Fair - There is no denying that their prices are high. I personally believe that based on the work they do, and what they provide, it's worth the investment to my car. But not all cars would be worth that same investment(Trust me, I've had some junkers that would be far from worth it). Overall, I choose this place over many others because they give me the confidence and peace of mind that my car is taken care of when I leave their shop. I'm willing to pay for that peace of mind, but not all people are, and there's nothing wrong with that.

On July 8, I visited your Concord Parkway location for a wheel alignment. After driving my vehicle,…read moreI noticed there was no improvement in how it handled, leading me to believe the alignment had not been completed properly. When I called the location to report the issue, I was told the technician was on a one-hour lunch break. I then visited two of your other locations for assistance. One informed me they did not have an alignment technician available, while the other claimed they could not perform the alignment because my vehicle's frame was bent. This was inaccurate, as my vehicle does not have a bent frame. I made several additional attempts to contact the original Concord Parkway location to speak with a manager, but each time I was told the manager was either busy or not on site. Despite multiple calls, I was unable to discuss my concerns with anyone in management. Ultimately, I took my vehicle to another repair shop, where the alignment was completed successfully. They also provided a computerized alignment report showing the adjustments that were made. Given that I had to pay another company to perform the service correctly and have been unable to reach management despite repeated attempts, I am requesting a full refund for the alignment performed at your Concord Parkway location.

I have been receiving Excellent service from Wil-Mar Servicecenter for years, it's truly worth the…read moredrive from Charlotte. They get in and out of the service center quickly.

They are wonderful to provide the best service!!! Love going there and knowing I can count on them…read morefor my auto repair and maintenance needs!

FLAGSHIP* SHOP SERVICE * Flagship Meaning - A product or…read moreservice that is functional, beautiful, perfected over the years By Andrew Laboy April 3, 2026 Integrity, commitment, honesty, and customer service. These qualities are the facets that reinforce my trust and brand loyalty. For the past decade, despite living 45 minutes away, I've preferred driving or towing my car there instead of using a nearby mechanic. Even on the most hectic of days, the front-desk staff always welcome you with a cheerful smile. The BOSS, Howard, is very kind and will recommend only the necessary actions that you must take to fix or maintain your car. FROM THEIR OWN WORDS: Fair Repair Auto Care is dedicated to helping our community keep their vehicles running smoothly while saving money. We understand how essential your car is for daily routines, whether it's taking children to school or commuting to work. That's why we're here for all your maintenance and repair needs--from oil changes and brake service to engine and transmission repairs or replacements.

Howard and the team at this shop are more than outstanding. I will trust him with whatever vehicle…read morewe have. This shop takes the time needed to fix whatever problem arises. They are also so mindful of your budget. They have worked on my husbands 2006 ford f-150, my moms Nissan titan and my 2007 Honda odyssey. We have had few different things pop up and they have came through every time. Thank you Howard and team for running such a honest and reliable repair shop.

I went to get my fluids checked and topped off and left with my engine smelling like it was burning…read morethe girl checked my oil but didn't see if it was empty or not my car could have literally caught fire and exploded if I didn't go to another location and have them check it whoever the general manager is needs to check the cameras because it's no reason why my car oil was avoided because everyone is flirting and playing around like children DO NOT GO HERE unless you want car trouble very unprofessional and immature

Listen to me.....DO NOT GET YOUR OIL CHANGE DONE HERE!!!! My F-150 blew an engine because they did…read morenot fully tighten the drain plug. $15,000 repair! VIOC denied any liability and everyone else (Ford Dealership and my insurance company) agreed it had to have been their error. Drain plugs just don't fall out. But they refused to accept any liability. My truck was never the same and I had to get rid of it. It has been a nightmare! VIOC does not care about you and they do not stand by their work when they make a mistake! RIP my beloved truck! Shame on you Valvoline Instant Oil Change!

Very polite and honest. I had a 2008 civic with a bad ac compressor and they quickly diagnosed the…read moreissue and were upfront about the costs and options.

For months we had trouble with the trunk lid popping open on our Honda Accord when we'd go over a…read morebump or railroad tracks, and it was difficult to get the trunk lid to stay latched. Finally we had to use a bungee cord to keep the trunk lid down. We took our car to Paul's Automotive and they were able to order and install a new latch and now we are happy to be able to use the trunk without fear of it popping open. Paul's Automotive is a place to go for a lot more than an oil change or a "Check Engine" light. They definitely can take care of all your car care needs!

10 Minute Oil Change my a$$. I waited for 30 as the 2nd person in line without a Hello or we'll be…read moreright with you or sorry this taking so long. They knew I was there because they kept looking at me making the whole thing even worse. I left and went over to Strickland Brothers 2 mins away who was cheeper and kinder.

I believe this is the nicest group of mechanics I have ever run in to. They helped me with my car…read moreso I could feel safe driving it. I had a engine light and a tire pressure lights for 3 of 4 tires. They were honest with the diagnostic and I ly fixed what needed to be done. Throughout my time waiting they were all professional, courteous, and extremely accommodating. I appreciate when they take the time to explain what they see. I was not over charged for the services. They actually told me up front what the initial would be. Thank you! This service location does oil changes while you wait in your car! They have a full service repair shop as well. Chuck is installing a new engine into a car! They really do it all. You really should check them out. I will continue to go to Express Change and Tire Engineers for many years to come. Thank you all for taking care of my car.

I only come to THIS shop for any of my car needs. I live 30+ minutes away and the distance is well…read moreworth it. The staff is friendly and Adrian always gets my car checked out efficiently.

1 hour, 40 minutes for an oil change and no one was in front of me. It took 20 minutes to pull the…read morecar in where it sat on the lift for another 30 minutes before progress was made. Like many chain automotive repair shops, this one is extremely inefficient when it comes to oil changes. Other customers who had additional services done came in after me and left before. If you need only an oil change, do yourself a favor and go elsewhere.

I tell you from the minute you drive up until you leave these guys are respectful and awesome. I…read morerecently had a knee surgery, and they were very concerned and helpful as I was getting in and out as well as around. Plus, they are the ones that approached me about my military discount. I mean that's the type service that makes you want to come back. These guys are on point, and the price is way better than most other places.

We received a $10 off an oil change coupon in the mail from Strickland Brothers. We had never used…read morethem before so it was a good time to give them a try. I'm glad we did. We were greeted by an employee as we arrived at the station. He explained the process and raised the bay door for us to enter. Several employees participated in the oil change. They communicated well with us. They were very nice. They made using the coupon easy. They placed an oil change reminder static sticker on the corner of the windshield. He also explained that the sticker was worth $5 off if we returned. We stayed in the car the entire time. They made the entire event a quick process. The place is new and modern. It is situated on the highway for easy entry and exit. I plan to go back!