I placed a small (~$149) online order through the 4 Startools.com affiliate of Wikco. 4 Startools is not separately listed through Yelp so I'll review under the Wikco section and attempt to make a new entry for 4StarTools themselves so others can easily find this information. They are clearly the same company based on their websites. In short this company provided the worst customer service I've ever experienced for an online merchant or otherwise. I received an order confirmation at the point of purchase and zero subsequent correspondence. However, my credit card was charged for the order within 2 days of placing it. After two weeks I attempted to e-mail them for an update on the status of the order. I'd have been fine if they simply stated it was delayed, back-ordered etc. They didn't respond to that e-mail so I tried the "Contact Us" section of their website (4startools.com) a couple days later. Again I received no response so I called the phone number listed on their website . I left a voice mail a few days after that, that again received no response. After several weeks of no response I reported the issue to my credit card company. Within a week or two of contacting the credit card company I received a shipping notification from Fed Ex and the items were eventually shipped/received. I assumed, incorrectly that 4 Star Tools had resolved the issue with my credit card company. I was disappointed to find out that they didn't work this out with the credit card company and instead reported the issue to collections, because the credit card company had actually stopped payment. I received the call from the collections agency the other day. As opposed to making payment to them immediately, I asked if I could have the contact info for the firm making the claim against me to try and work it out appropriately. They provided the name Brendan Ideen and his direct phone number. Brendan answered immediately, but had no interest in working out the issue. He denied that they'd ever received prior communication and instructed me to make payment to the collections agency. I asked him if he'd be taking a loss (i.e. eating the cost of collections) and offered to resolve the problem separately to avoid that cost to him(there was no increase in cost to me as the agency simply wanted the original invoice amount of ~$149) but he abruptly declined saying he didn't have time to hear about this issue. I called the collections agency back and made a payment in full to avoid any further issues. This situation never needed to go that far had the merchant simply responded to my requests or cared about it's customer. read more
