How about -Negative Stars?
This is one of the worst floral establishments, ever. I attempted to call, the week of 2/12/2012 to order a delivery of flowers for my mother. On multiple calls placed, the line kept ringing and ringing. Since I wasn't receiving any help and I could not go to the shop in person, I decided to order my arrangement via Teleflora.com. I had many, many challenges - when my order was finally placed correctly OVER the phone, I asked if my delivery would be done on 2/17. On 2/17, I called 12pm Arizona/MST - same issue as before: the line kept ringing and ringing. They do NOT have an answering machine so a message cannot be left. I called a NUMBER of times each time waiting at least 1 min before hanging up. I finally got a hold of a woman, stated, "Three G Flowers, how can I help you?" before I could muster a WORD, she put me on "hold". The hold was STILL having the receiver on WHILE a local radio station on as "hold music"... REALLY, KNIX is your hold music? Last I knew, they only were an FM station. She did not come back...needless to say, I called again, to try to confirm my mom's order which was to be delievered at her place of business BEFORE 4pm, before she left home FOR THE WEEK!
I called again, every min - did the same monotonous thing as I stated before, before I reached a male, 60+ mins later. I asked if they had an order for my mom, he put me on hold, the same KNIX station - when he came back, he stated they received a message from Teleflora earlier this morning for an order, but they did not state what the order was. I asked if it would still be possible to deliver by 3pm as stated on Teleflora's website, "Same Day Delivery" for all orders by 3pm, it was 1:30pm then - delivering to my mother's location outside of CG. He scoffed and laughed over the phone, stating, "Well, you're going to have to call Teleflora, have them fix it, send the order over. We have a delivery over there (in my mom's area) we can have it delivered, but it needs to be here in the next half hour because after this, we close up 'til Tuesday, because of the holiday."
Wow, was I appalled. Surely, they were going to help me - NOT. I would think that being a "Mom & Pop" business they would call on my behalf and help out. They never let me HAVE the chance to explain to them that it was for my mom's birthday and I that I wanted her to receive the flowers at work.
Needless to say, I ended up calling Teleflora - which I was on hold for awhile to try to get the arrangement to them to fill. I wasn't able to so I called back.
This time, in two (2) rings, the SAME woman whom I had spoken to an hour+ ago answered cheerfully, "Three G Flowers! My name is Erin, how can I help you?" I explained to her the situation, and she haughitily stated, "Well, there is NO order here for ******" and you need to call Teleflora. I proceeded to tell her, "Well, coming from a professional and someone in Customer Service you're very rude to your customers...", the old sounding woman, interrupted and said, "Well, I have customers in the store and they are priority..." And I attempted to tell her that she should pause and apologize to whomever is in front of her and answer the phone and tell them a) if they could give them a call back or b) at least put them on "hold", aka the FM Radio. She interrupted again, stated she had 15+ people in her store and that they take priority. She said that people on the phone weren't important and she takes people in person more seriously. I attempted to explain to her that I tried to reach them over the phone multiple times as I wanted them to receive my business. (I know Teleflora, ProFlowers are just wire services and that the orders are just dispatched out) and I tried to explain the previous sentance and still CHOSE 3 G's as they're still getting a small portion. She interrupted me for the 3rd time and yelled at me, "We're a 50 year old business, we've been doing this a long time. You are telling me you purchased thru Teleflora (so apparently they're not doing business with me?), and you are NOT our customer - you need to call Teleflora and explain to them. We do NOT have your business and you said that Teleflora has your business and that's who you need to call. I DO NOT HAVE AN ORDER FOR ****. YOU ARE ON THE PHONE COMPLAINING, AND HARRASSING US BECAUSE WE DO NOT HAVE AN ORDER FOR YOU. YOU WILL NEVER HAVE AN ORDER FILLED HERE EVER, STOP HARRASSING US. GOOD BYE!" and with that she hung up! SCREAMING!
I can honestly tell you, much more was said, and all of it yelling and screaming, all negative and if this is how you operate, especially for "50 years", I'm surprised you even have customers. SHAME ON YOU, THREE G'S FLOWERS! Rot in hell, like the wilted thorny "flowers" you are! read more