I had a above average experience with Landers in getting an oil change and tire rotation. I had…read moresynthetic oil added and rotation for about $110 bucks. They originally quoted me $116 bucks but when the vehicle was ready they volunteered the discount which was very cool. They also gave me a video and printout of my vehicles health and did not try to sell me anything. I waited while the service was completed in showroom area which was very comfortable and offered free snacks and drinks. Great experience for me, from every level.

Bought car there, took for service on same issue 3 times. Finally time told will take no more than…read more2 hrs then 6hrs then no communication- took 5 working days. Final invoice said job took 4.2 hours!! GM said would use as learning experience, which was fine until I go buy another new truck (2nd this year) and again the miscommunication within company begins. General Manager said in email "....make sure she takes great care of you guys as well as let my management team know".....well, sales person said knew nothing and nobody said anything. And if what we have gone through on newest vehicle is great care, standards are lacking tremendously. Saying things but not standing behind them (some with me reminding of what was said in writing they fixed-but hey do I have to push for what they promised). All in all Service writer says detail shop isn't good. Other employee says service department will just tell you anything, General Manager will make email statement and not follow through and then he made statement about employee that the employee denied saying. They aren't accountable for anything anyone in company states let alone themselves. This was my experience on multiple occasions- hope you have better.

Sold us a 2004 Toyota Highlander. The guy promised us it was looked over, no issues, dependable…read more Less than a week later, breaks down. Paid to have it towed. Mechanic said it needs an entire new engine. Called Wheels of Norman and we're told it's not their problem, but hey, if we want to "trade that one in," they'd be happy to sell us another one. In the end, the idiot gave us $500. Mind you, we PAID THEM $5,500 total. And we aren't made of money, but they don't give a crap about their customers. Their bottom line is throwing a bandaid on a car and making as much profit as they can. Wheels of Norman, how do you sleep at night? Thanks to you, we are out both a car and our hard earned money. DON'T BUY ANYTHING FROM THESE SCAMMERS!

My father bought a Nissan Sentra from the Wheels of Norman. He paid a fair price. The car was…read moresound, new tires, perfect interior and the motor was very clean. The air conditioning was not working as they charged the system before my dad drove it home. However, on the way home the car overheated. We had to change out the thermostat to fix the issue. I wrote a letter to the Wheels of Norman. The owner, Doug personally called me and apologized. He was very concerned about how this happened. He offered to pay for the fees to fix the car. I was very happy, my dad was very happy and I would totally come back to purchase another used vehicle. If you want a good used car at a fair price, go see the Wheels of Norman. Larry (Minco )

Sorry, Norman Mitsubishi. I know you wanted - and in fact, asked me for - a positive review that…read morefirst night. You pushed trying to show yourself as better or attempting to stand out from Big Red. Even snapped a pic of me and my fiance after we finished the deal in front of our car. Smiles and promises. And a lot of lies. Full disclosure - management has changed since, and I have had a positive experience with Mary T? As the crooks who worked with us the first night, late September, had just come in when we arrived (we got the spiel about how they were new management and that Lackey 1 enjoyed working with Seller and Financer (I believe one of their names was Hunter), after terrible prior management. In a nutshell, we were there for at least three hours, well into the evening. Came for a Cruze we saw online. It wasn't there. Bait and switched to a more expensive car. First mistake - we came at night and weren't able to fully examine the hail damage. Lackey 1 (who still works there, as of my last visit in late October), outright said he had no idea about the car he was giving us a test drive in and his only contribution was to make us noxious with his smell and inability to answer questions. My fiance made them literally change their math, after which the Seller apologized for being out of it/not good with numbers that night. This math didn't stop the financer from raising the interest rate by 1%, of which he said was small and didn't matter. During the dealer process, he tried to sell us further on the car seeing that we had questions. We even had people listening in as we spoke with them on the phone. They weren't clear about the trim. They said the car hadn't been out of state. We pushed. "Oh, looks like actually..." it was out of state, sold via auction. We'd find out from the DMV that it was actually a rental vehicle. They said no damage or anything like that, showing us a (useless, in retrospect) Carfax. They misled us about the service agreement. Second mistake. We should have made them wait until midnight to read every. last. line. Especially when they misrepresented what was detailed. Even if the financer's "wife called" to see where he was. They pull multiple sources to check our credit (would get multiple mailings from other banks detailing this as time went on, which is fine), which was good enough to get us mediocre financing - that's fine. But then they tried to tie good financing to how much add-ons we received. Right as we were signing, Dealer 1 came in to tell us looks like their might be some hail damage we should know about. Huh. They just insisted it "wasn't reported" and that we didn't have to worry about it because we could come in during the next hail storm and have it fixed then. We got car. First night we had it, the passenger mirror breaks off. We luckily see Dealer and Seller and have them get it fixed. They order the part. Well, we'd find out, no they didn't (too bad, because they weren't there anymore when we would come in later to repair it - this is where Mary was helpful, showing that it was at least marked that we were owed that part). I also tell them to detail the car (done poorly) and that it would be really nice if we had, you know, a little oil in there since it was almost depleted. We were told a variety of other lies, received more unsolicited bad-mouthing about Big Red Norman, and more of the same. We get a call a small time later, asking us to come in and fill some papers out. We do, and ask about the hail damage again (I had this conversation on a phone, too). Note there are now multiple times - maybe three? - where we have asked them about the hail damage and they say they have it covered, that it won't be on us. We had in recording. We didn't know about the damage when we bought the car and were, in fact, mislead about the state of the car. Third mistake. Get everything in writing. Not enough room for full review, but basically we return and see new management. Lackey 1 pretends like he didn't hear any promises. New mgr Mary is helpful but we still go through a new Financer who says we don't understand when we say we can get same service agreement without $200 deductible and being overcharged $1000 (their comish, perhaps) for a product not from a scam company. Take everything with a grain of salt, when they say what the car is, where it is from, and what you'll get.

I think it is outrageous that this dealership and the general manager Bobby Mays says he is keeping…read morethe business open despite clear directions from the Mayor. This is NOT an essential business and the dealership is putting us all in danger. This is irresponsible and unforgivable. I HOPE NO-ONE FROM NORMAN BUYS A CAR HERE EVER AGAIN. From Channel 9: "Police records show Mitsubishi Motors on Main Street in Norman was cited Friday after receiving a warning for remaining open the day before. Other dealerships on Norman's "mile of cars" were also open Tuesday, but had not been cited. Mitsubishi Motors General Manager Bobby Mays said he is keeping his business open because auto dealers fall under Governor Kevin Stitt's list of essential businesses. However, dealerships are not on the Norman list of essential businesses, landing Mays a ticket punishable by up to a $750 fine and 60 days in jail. In the meantime, Mays said he is keeping his business open and is ready to fight future citations."

I'm sharing my experience because I believe potential customers deserve to know what my experience…read morewas like after the sale. I purchased a vehicle from Genesis of Norman and am currently owed two refunds--one for $1,769.76 for GAP and another refund of approximately $3,xxx.xx. My biggest concern has been the way this has been handled by management. The manager I have been dealing with, Logan, initially told me that the refunds were the responsibility of the lien holder and not Genesis of Norman. Based on that information, I spent several hours trying to get answers from management at my credit union and from both warranty companies involved. After doing all of that legwork myself, I was able to determine that the responsibility for these refunds was actually Genesis of Norman's. I was then told by Logan that the checks had already been written and were simply waiting for a signature. However, when I asked for the exact amount of the second check, I was told he didn't even have the exact total. I was promised an update on Wednesday. That update never came. I followed up again and gave them until 7:00 p.m. to provide a clear answer regarding both checks. My message was ignored. I was a customer who purchased a vehicle from this dealership. I don't think it's unreasonable to expect a dealership to honor refunds that are owed, accurately explain who is responsible for them, and communicate with the customer when they have promised an update. This isn't about expecting special treatment. It's about basic customer service and accountability after the sale. I'm now pursuing the matter through the appropriate consumer-protection channels. My advice to anyone considering purchasing from Genesis of Norman: do your homework, get everything in writing, and pay close attention to how the dealership handles issues after the sale. I'm posting this so other buyers can make an informed decision based on my experience.

I bought a very used Toyota from them for cash and have never received any paperwork from them…read more The car was not clean when I picked it up. I've also never been able to find out if it had been serviced prior to me getting it. I had called 7 to 8 times to get Information about those things and never got a call back. Today I talked to someone who said I should have the title and paperwork in another week or two. Never left a review until today. Would not recommend. Granted it was not a 75K car. I would not recommend them though.

I highly recommend this dealership. Easy to deal with and the price they quote is the price you…read morepay. No false charges or added addendums.

Took my jeep in last week. Told them specifically what codes are showing, which all of the owner…read moreforums say is the clock spring. Jeep knows that they have an issue with the clock spring on this vehicle, which is why they extended the warranty on it to 15 years. They call me today and tell me that it is a fuse panel issue and that they can take care of it for $1800. Needless to say, I declined their offer. I go to pick it up and the write up confirms the codes I gave them and says that they recommend "replacing the TIPM then re-evaluate." They never even looked at the clock spring. On top of this, they charged me $165 to plug my vehicle into their computer and confirm the codes I already gave them. My vehicle ran for less than 5 minutes (I reset the mileage and engine time when I dropped it off) and then they "lost" it. Had to have one of the service guys drive around a different lot to find out where they had left it because they never brought it over after testing. And people wonder why no one trusts a dealership.

I have purchased several GMC trucks from Ferguson and a couple of Buicks. Every time has been a…read moregreat experience and would highly recommend the to anyone. Service department is also great. Love this dealership.

Do not buy a car from this dealership. They are dishonest…read moreand sell junk, with astronomical financing and do not stand by their products. Most of the salesman are only trying to make a commission and care less about the customer.

Delana was amazing at helping me find my next car! 10/10 I'll definitely keep going there to do…read morebusiness

I recently purchased a brand new Hyundai Palisade from Norman Hyundai and the experience was…read moresurprisingly quick and easy. I knew what I wanted and did my research online and then reached out to the dealership about availability. The dealership got back to me quickly and let me know they had stock of the vehicle I wanted and set up a time for me to come in. Now this was the part I was dreading. The long drawn out time at the dealership with the stereotypical car salesman. Ugh. But to my surprise I was greeted by Kevin, who was friendly and down to earth and not in any way what I had feared. Then the whole process was super quick and easy, taking less than 2 hours, which for buying a new car might be a record? They set me up with their Customer Relations Manager Morgan Breedlove, who was the highlight of the entire experience. She helped set up my app and all the tech features and was such a pleasure to work with. She honestly took what was already a great experience and made it an unforgettable one. Cannot say enough amazing things about Morgan and how fantastic she was to work with. All in all, highly recommend Norman Hyundai if you're in the market for a Hyundai. It's a great place with some great people.

Robbie has been working on my vehicles for years now. He is fair every time and always communicates…read morewell. You can trust Robbie to do the right thing every time. He doesn't try to be the very fastest or the very cheapest. He and his crew do great work and back up their repairs. He has replaced an engine for me, repaired wheel bearings, A/C, and smaller stuff. I am so thankful to have Wells Automotive to help me. I don't have to worry for a minute about integrity or ability. I recommend them to all my friends and family.

Robbie and his crew always does honest hard work and keeps repair prices very reasonable. Anytime I…read moreneed a repair done, the first place I come to is Wells. Their recommendations and expertise is always on the mark. I have older vehicles that I trust with Wells and will continue to have them work on all my vehicles without hesitation.

I found a used car online that was exactly what my husband and I were looking for. We checked…read morebefore driving to Norman to make sure it was still available: it was. Everyone was so gracious and kind when we arrived. We had checked on cars at other dealerships and were disappointed with their lack of enthusiasm to help us . Not so at Nelson Mazda. The car was great and the entire process went so smooth that we bought it the same day. Financing was easy; they got us a great rate. The young man that helped us was wonderful. We will definitely recommend Nelson Mazda .

DECEPTIVE DEALERSHIP Triple check your paper work for…read moresneaky add- ons and mark-ups. Demand exact breakdown of all fees. Double check their "out the door" price on the vehicle. AVOID trusting verbal promises and be prepared to walk away. Go to reputable dealership that will treat you with respect

Matt in the service department is amazing and so helpful. Truly cares about you and your car!read more

The AI for the phone answering machine sucks. I'm about to just show up in person and I doubt it'll…read morebe any better