Top notch buying experience! Celia is THE best salesperson that I have ever had the pleasure of…read moreworking with...EVER! I have always hated the entire car shopping/buying experience, but not at Landers. Thank you Celia, Bryce, Marcus, and Jon!! You're the best!

Alex & Marcus worked out a great deal on a used vehicle with me! I feel confident in my price for…read morevalue. Thanks!

I think it is outrageous that this dealership and the general manager Bobby Mays says he is keeping…read morethe business open despite clear directions from the Mayor. This is NOT an essential business and the dealership is putting us all in danger. This is irresponsible and unforgivable. I HOPE NO-ONE FROM NORMAN BUYS A CAR HERE EVER AGAIN. From Channel 9: "Police records show Mitsubishi Motors on Main Street in Norman was cited Friday after receiving a warning for remaining open the day before. Other dealerships on Norman's "mile of cars" were also open Tuesday, but had not been cited. Mitsubishi Motors General Manager Bobby Mays said he is keeping his business open because auto dealers fall under Governor Kevin Stitt's list of essential businesses. However, dealerships are not on the Norman list of essential businesses, landing Mays a ticket punishable by up to a $750 fine and 60 days in jail. In the meantime, Mays said he is keeping his business open and is ready to fight future citations."

This is a low down filthy company with BAD customer service and should be put out of business for…read moreputting faulty vehicles out on the road and endangering society. This horrid company sold my brother a 2009 Jeep Wrangler, which is an off road vehicle and within 2 weeks the transfer case blew up and blew off the exhaust while driving less then 40 mph. When we called to tell them what had happened the salesman AJ became unresponsive, he's obviously trained what to do in roid likely common situation. Their incredibly awful manager Bentley said that because my brothers OFF ROAD vehicle had mud on it that it must be his fault and they refused to do anything about it. It's very sad that such a horrid business like this is allowed to be in business. Please don't make the mistake of placing your family in danger by purchasing a vehicle from a place that doesn't properly inspect their vehicles.

One star is too much. They have the worst upper management! They say they want to help, but then…read moredon't. Sales people are great, however hope you never have to deal with the management. Not helpful at all when there is an issue.

Buyer Beware - Extremely Poor Follow-Through After the Sale…read moreWe purchased a vehicle from Genesis of Norman on February 1, 2026, and our experience after the sale has been incredibly frustrating. As part of the agreement, we were owed a reimbursement. Since the purchase date, we have received nothing but repeated promises that "a check is on the way," yet no payment has been delivered. Communication has been inconsistent, and we have had to continuously follow up just to get the same empty response. At this point, it has been weeks with no resolution, no clear timeline, and no accountability. Once they have your money, customer service and follow-through appear to disappear. A dealership representing a luxury brand should operate with professionalism and integrity, and this situation has been the complete opposite. We are simply asking for the reimbursement that was agreed upon in our signed paperwork. If this is not resolved immediately, we will be forced to escalate further through formal complaints and other available channels. Buyers should be very cautious and get everything in writing and completed before leaving the dealership.

I honestly can't think of someone negative to say about the dealership honestly. Bailey was great…read morehighly recommend him! They gave me a fair price for my trad which was I was happy with. I had a goal budget wise and somehow the numbers worked out and I was under my budget. I got what I wanted and was excited for my new vehicle!

I highly recommend this dealership. Easy to deal with and the price they quote is the price you…read morepay. No false charges or added addendums.

We've been to several dealerships over the years, and even recently, and most of the experiences…read morehave honestly been terrible--from the moment you walk in to the moment you leave with a vehicle. Our experience today at Ferguson Buick GMC in Norman was completely different. This was one of the best dealership experiences we've ever had. Everything was smooth, easy, and relaxed. At no point did we feel pressured to do this or buy that. We went in to look at a specific vehicle and they actually let us look at it, take it for a drive, and decide for ourselves without trying to push us into something we didn't want. The whole process was great. We were in and out, the pricing was very fair, and the finance process was just as smooth. If you're in the Norman or South OKC area and looking for a vehicle, I highly recommend going to see Brandon at Ferguson Buick GMC. He's a blue-collar oilfield guy at heart and understands how most blue-collar folks want the car-buying experience to be--straightforward and honest. I've been trying to buy a Ram diesel lately and have been to several dealerships, and the experience at most of them has been terrible. If Ferguson ever gets the truck I'm looking for in my price range, I'd go back and buy it from them today without hesitation.

5 stars again to Ferguson GMC and my salesman Brandon Philbin. They found me a 2026 Sierra AT4X in…read morewhite with the AEV off road package and got it delivered. Beautiful truck, great customer service on my trade and the best part is that I was in and out in about an hour and a half. Picked up the truck next morning. Second truck I've bought from these guys. won't go anywhere else.

Bait and switch tactics…read more I spent 8 hours contacting this dealer about a vehicle listed around $30,073. After all the back-and-forth, I found the real price was over $37,144 because the advertised "dealer discount" was actually conditional rebates, not a true discount. The pricing is misleading and wasted my time. Report unfair or deceptive advertising to the FTC at ReportFraud.ftc.gov and the Oklahoma Attorney General Consumer Protection Unit at oklahoma.gov/oag/about/divisions/cpu.html

My name is Alex Palmer, a resident of Grand Prairie, Texas. I am submitting a formal complaint…read moreregarding my vehicle purchase from Norman Hyundai, 591 N Interstate Dr, Norman, Oklahoma, and its affiliated entity, Strongpoint AutoGroup, LLC. Alternate Names: Strongpoint AutoGroup, LLC Key Principal: Gregory D Cable Doing Business As: Cable Volkswagen Oklahoma City Volkswagen 4710 NW 39th St Oklahoma City, OK 73122 Business Management: Ms. Crystal Carpenter, Controller Fax numbers Primary Fax: (405) 789-3317 Additional Phone Numbers Other Phone: (405) 789-8500 On January 3, 2025, I submitted an inquiry for a 2022 Jeep Wagoneer advertised at $34,232. I was contacted by Allen Reeves and scheduled an appointment that same evening, where I met with salesperson Kevin Shepard. I traveled approximately 175 miles to the dealership with my brother, Lewis. After a test drive, we began discussing the purchase. I informed Kevin that I had pre-arranged financing through Mount Olive Baptist Church Federal Credit Union. He stated the dealership might secure better terms, and I agreed to allow them to try. Due to the three-hour return trip, we agreed to continue the transaction remotely, and I was introduced to finance officer Logan, who discussed loan terms. On January 5, 2026, after the dealership failed to provide acceptable financing, I informed Kevin I would proceed with my credit union and requested a purchase order. When I received it, the vehicle price had increased from approximately $34,000 to about $39,000. When I questioned this, Kevin stated via text that the increase was due to documentation fees and TTL. On January 6, 2026, at 12:47 PM, Kevin sent a message stating: "Your OTD price after Doc Fee and TTL is $39,295.50. This includes all available discounts to you." On January 9, 2026, the dealership and my credit union completed the paperwork, and the vehicle was delivered on January 10, 2026. On February 12, 2026, after not receiving permanent registration, I contacted Kevin, who advised me to contact the DMV. When I contacted the Oklahoma DMV, I was informed I would need to provide the title, proof of purchase, and pay taxes to register the vehicle. This conflicted with my understanding that TTL had been included in my purchase price. Upon reviewing my purchase documents, I confirmed there was no line item showing TTL had been paid. I contacted the dealership and attempted to reach Logan but did not receive a response. On February 16, 2026, I spoke with Jennifer Lamb in the finance department. She stated that when customers use outside financing, the dealership does not pay TTL. This policy had never been disclosed to me. I informed her that I had written confirmation from Kevin stating TTL was included. She requested the messages, which I emailed to her. She stated she would follow up but never returned my call. On February 20, 2026, I left a voicemail and sent a follow-up email. I received no response. On February 24, 2026, I reached Ms. Lamb again and was transferred to her director, who stated there was nothing he could do and redirected me to a sales manager. I was transferred again but did not receive any resolution or follow-up. On March 3, 2026, after continued lack of response, I contacted the dealership again and was informed by a salesperson that the dealership has a policy of increasing the vehicle price by $2,000 if financing is not completed through them. This was the first time this policy was disclosed, despite the dealership's prior knowledge that I intended to use outside financing. Because my temporary registration was about to expire and I needed to remain compliant, I was forced to pay TTL out of pocket. Due to delays caused by the dealership's lack of communication, I also incurred penalties from the State of Texas. My out-of-pocket expenses were: Texas sales tax (6.25%): $2,264.50 Penalties and title transfer fees: $113.23 Registration fees: $78.25 Total: $2,513.98 I believe Norman Hyundai misrepresented the terms of the sale, failed to disclose critical financing-related pricing policies, and did not honor the quoted out-the-door price, which explicitly included TTL in written communication. Additionally, the dealership failed to provide proper documentation or assistance and did not respond to multiple attempts to resolve the issue. Despite repeated efforts over several weeks, I have received no resolution.

Robbie has been working on my vehicles for years now. He is fair every time and always communicates…read morewell. You can trust Robbie to do the right thing every time. He doesn't try to be the very fastest or the very cheapest. He and his crew do great work and back up their repairs. He has replaced an engine for me, repaired wheel bearings, A/C, and smaller stuff. I am so thankful to have Wells Automotive to help me. I don't have to worry for a minute about integrity or ability. I recommend them to all my friends and family.

Robbie and his crew always does honest hard work and keeps repair prices very reasonable. Anytime I…read moreneed a repair done, the first place I come to is Wells. Their recommendations and expertise is always on the mark. I have older vehicles that I trust with Wells and will continue to have them work on all my vehicles without hesitation.

This place is too good to be true. I bought a used subaru outback in October. They gave me what I…read moreexpected for my trade in and had a kbb good price on the outback. Today I came in for my free oil change and tire rotation. I received the video inspection and the service department did not try to sell me a single thing I didn't need, not even air filters. I hope they don't change.

Walked into Nelson Mazda with financing already approved, picked out a vehicle, and were fully…read moreprepared to buy that day. Instead of respecting that, they ran our credit anyway and then tried to force us into using their financing. Absolutely dishonest behavior. If a customer comes in with financing already secured, there is zero reason to play games unless the goal is squeezing more money out of the deal. Nothing destroys trust faster than a dealership ignoring what the customer explicitly asked for and then pretending it's "part of the process." It isn't. It's shady. We came ready to buy a car. They turned it into a lesson on why people hate dealerships.

Matt in the service department is amazing and so helpful. Truly cares about you and your car!read more

The AI for the phone answering machine sucks. I'm about to just show up in person and I doubt it'll…read morebe any better