I think it is outrageous that this dealership and the general manager Bobby Mays says he is keeping the business open despite clear directions from the Mayor. This is NOT an essential business and the dealership is putting us all in danger. This is irresponsible and unforgivable. I HOPE NO-ONE FROM NORMAN BUYS A CAR HERE EVER AGAIN. From Channel 9: "Police records show Mitsubishi Motors on Main Street in Norman was cited Friday after receiving a warning for remaining open the day before. Other dealerships on Norman's "mile of cars" were also open Tuesday, but had not been cited. Mitsubishi Motors General Manager Bobby Mays said he is keeping his business open because auto dealers fall under Governor Kevin Stitt's list of essential businesses. However, dealerships are not on the Norman list of essential businesses, landing Mays a ticket punishable by up to a $750 fine and 60 days in jail. In the meantime, Mays said he is keeping his business open and is ready to fight future citations." read more

This is a low down filthy company with BAD customer service and should be put out of business for putting faulty vehicles out on the road and endangering society. This horrid company sold my brother a 2009 Jeep Wrangler, which is an off road vehicle and within 2 weeks the transfer case blew up and blew off the exhaust while driving less then 40 mph. When we called to tell them what had happened the salesman AJ became unresponsive, he's obviously trained what to do in roid likely common situation. Their incredibly awful manager Bentley said that because my brothers OFF ROAD vehicle had mud on it that it must be his fault and they refused to do anything about it. It's very sad that such a horrid business like this is allowed to be in business. Please don't make the mistake of placing your family in danger by purchasing a vehicle from a place that doesn't properly inspect their vehicles. read more

See all

Terrible customer service. I bought a car here 2 years ago and was the worst experience. Now I traded the vehicle and can't seem to get in contact with anyone in the finance department to make sure they got my gap cancellation form because the last time I was trying to cancel my extended warranty, 3 forms got "lost" in the mail. I mailed 3 this time too, but I'm sure something happened to them. They need to pick up the phone and return calls. read more

My fiance bought me a car, all I had to do was show up and sign papers... quick fast and out the door, there is such a wide selection and the people are amazing to get u into one... Thank you Norman Mitsubishi. read more

Norman Mitsubishi - Dodge charger 2016 - Car Dealers Near Me - Norman, Oklahoma

Me and husband drove three hours to the car lot we were in touch with them about a truck he wanted so he left work early he made sure the truck would be there. The sales guy said yes he would put up the keys and the truck until we got there. When we walked in the sales people none of them were wearing name tags some guys were wearing shorts and T-shirt and one with a baseball cap not very professional at all. They said they knew nothing about the truck the guy we were dealing with on the phone was not there. We stayed twenty minutes and left to go back home three hours so we wasted six hours and 70.00 on gas. DO NOT GO LIARS AND NO CUSTOMER SERVICE if I gave them a letter grade it would a F. DO NOT WASTE YOUR TIME OR MONEY. LIARS. read more

Some of the most annoying sales people I have ever come across. Lied about having a vehicle on the lot drive all the way there to get the bait and switch for more expensive model tel them no thanks and get two to three messages a day via text and voicemails politely decline interest over the phone and still call daily for a week leave me the hell alone!!! I wouldn't buy here if you were giving them away at 99% off harassing someone into a sale is a hell of a sales tactic but I'm not the one for that I tried to tell them politely read more

I would select 0 stars given the opportunity. I'm young with limited credit history went in applied for a loan sat for over an hour because they told me they could get me approved turns out they couldn't get me approved for the vehicle I wanted and test drove. So I call up my mother and get her approval to run her credit and they tell me to come Up tomorrow and we would sign the contracts and such I'm happy they are happy two days later I go up there after telling the gentleman I want the truck to hold it for me and the truck is sold. After telling him to hold it for me and verbally agreeing to a deal they sold the truck from under me. read more

I'll post pics of the review since it won't let me put it all in.... I'm a honest person... and I will be truthful about the great things they did but I WILL not tolerate a businesses late of Integrity. The Better Business Bureau will be noticed of this. read more

See all

I'm leaving this review since I found out the big red Kia dealership and this dealership are connected. I was also offered financial compensation to remove my reviews by this dealership. I had found a truck listed on their website and inquired about it. Living 7 hours away I applied online and spoke to the finance team. After running my credit score and telling me verbatim "you're approved for anything on the lot" I decided to take a drive over there. Yes a 7 hour drive to look at one truck. After driving through a massive hail storm and the city icing over I finally made it to the dealership. I was then told that none of the lenders would pick up my app due to the milage on the vehicle and if I would be interested in any other vehicles there. I made it very clear to them on the phone before I made the 7 hour drive here to run my app and make sure there would be no hiccups and that I was only interested in that one truck. The plan was to come pick up a new truck but instead I feel like they talked the talk just to get me in the door. I'm out of an entire weekend and fuel/hotel costs just to get lied to. read more

Norman Mitsubishi - With so many one star ratings it's a wonder they're still in business. - Car Dealers Near Me - Norman, Oklahoma

Very dishonest people was told I was approved over the phone they said they could approve me even if I had a low credit score 200 my credit score was 487 obviously a little low but they said they could still approve me got there they said the car that I wanted they could not approve me for but they could try to get me into a new car then they said I wasn't a approved for that either so obviously they lie I drove two hours to get there they didn't offer to reimburse me for my time or my fuel very dishonest people and the salesman was terrible terribly rude read more

BUYER BEWARE - NORMAN MISTUBISHI My son purchased a used vehicle from Norman Mitsubishi on Wednesday. Yes, two days ago. On the way home from the lot, the transmission dropped. He is a young newly married college student and cannot afford to finance a vehicle, so he saved and was able to buy one for $3000. When he called the dealer, he was told to bring the car in Thursday morning at 8:00 am. When he arrived, no one was there. He waited and finally received a text stating they would not be there until 10:30. At 10:30, when they finally arrived, they told him they had "another car they would sell him for the same price". When my son said he would look at that car, the dealership told him they couldn't find it. But they had yet ANOTHER car they would sell him for a mere $1000 more. Or they could fix his car, but he would have to pay for the repairs. After speaking with my son, I discovered that the dealership did not provide him a title. The dealership told him they have 30 days to get him the title. After looking up the laws concerning used vehicle sales in Oklahoma, and according to the Used Car Commission of Oklahoma, (and I quote) "Oklahoma law states that the title to a vehicle is to be delivered to the purchaser at the time of the delivery of the vehicle. The only exception to that is that the title may be delivered to the lending institution financing the purchase and the lending institution shall have twenty-five (25) days to perfect it's lien and thereafter deliver the title to the purchaser". My son did not finance this car and therefore should have received the title at the time of receipt of the car. This company has had it Better Business Bureau membership REVOKED for exactly this type of behavior, but they had the BBB stickers ON ALL THE DOORS. They have so many bad reviews online. Sadly, they do this type of thing to many many people. read more

If I could leave a Zero star review, I would. My husband had been working with a sales person for several days and were asking questions about a particular SUV. We had offered to leave a deposit to reserve the vehicle, but it was refused on their end. We live over 3 hours away and had to make arrangements to make the trip. We called and verified before we left that the vehicle was still available. The person we were working with said yes and they had keys in hand. 3 and half hours later, we arrived. The sales person took us back to look at the vehicle, but they couldn't find the keys. It turns out the vehicle had been sold an hour before. We were given so many excuses. The only true apology we were given was by the salesperson we were speaking with who took the blame for having left the keys in the SUV. The man who we believe was a manager (we were never really told what his capacity was at the dealership) first told us that the people who purchased the SUV were still there and actively paying for it. We told him we had cash in hand. We were told that they were paying full price plus "doc fees". It was then revealed to us that the sale was made by a friend of the dealer's owner and that that person doesn't even officially work for the dealership. We then also found out that whomever the gentleman was lied to us about the customer paying full price because it was sold to a wholesale lot who purchased multiple vehicles and got a bulk rate. The dealership tried to sell us a much older SUV, with higher miles, for $1100 more than the SUV we had actually come to purchase. We were beyond insulted at this point. To their credit, they filled up our gas tank, but only after we asked... a whopping $18 consolation prize for 7 hours and ~400 miles wasted. read more

bought a truck ,6 days later ,needs oil pump and 1500 worth of front end work to drive

I bought a car from them 2017 Hyundai on a friday and later when I talked to my financial advisor they told me that coz of school payments I couldn't be able to afford it so I tried to bring back the car. I had the worst experience with them . They were refusing to give me back my money (down payment). I returned the car on saturday after buying it on friday. I didn't have it for even 24hrs. The guy who took care of the paper work not only was rude but also very unprofessional. I wouldn't recommend anyone to buy a car from them. It was so terrible. read more

This place is awful. Came in to my appointment today at 130. They weren't expecting me and didn't have my key fobs ready. All I was getting done was new key fobs. The guy couldn't find my info. This is the second time we have come here to get key fobs with an appointment. The guy said it would take 20 min. I haven't seen him in over an hour and I've even gone looking for him or anybody so I can just get my keys and go home. The guy Louis is a total jerk with no manners and a bad attitude problem. I will never come here again. I will sell my car and buy a new one before I come back. I'm the only customer here. I have been waiting of over an hour and have not seen anyone who works here in that time. read more

Sold me a car without having a clear title. Still don't have one but they keep putting me off saying they would pay all late fees etc from not having proper paperwork. Don't do business with these people read more

Ok let me start off by noting that I wish I could give a very negative rating. I was looking for a first car for my 16 yr old son. I fould some of the cars on craigslist and was convinced to drive down to take a look. I meet a sales man that once I explained what i was looking for, told me how all there cars go through a safety inspection prior to being sold on the lot. I had a lost of vehicles I wanted to see however was told they were all on thier "sister" lot and they could bring them over later that day. However they insisted that I take a look at other vehiles they had. The salesman and his manager then took me to there "Auction lot" Trucks with broken frames, donut tires, lots of damage and seats slashed. Rightfully for the price I was looking for. You have got to be kidding me! I left and later discovered that the "sister" lot they were taking about was Big Red. After a brief discussion I learned none of the vehicles I was looking for were there either. They have no idea what is in there inventory. ..nor do they care about the safety of you in any vehicle they sale. They begin by getting you to give them you info and phone #. They have been calling me daily for 2 months...even though I have told them I bought a car 2 months ago. read more

Sorry, Norman Mitsubishi. I know you wanted - and in fact, asked me for - a positive review that first night. You pushed trying to show yourself as better or attempting to stand out from Big Red. Even snapped a pic of me and my fiance after we finished the deal in front of our car. Smiles and promises. And a lot of lies. Full disclosure - management has changed since, and I have had a positive experience with Mary T? As the crooks who worked with us the first night, late September, had just come in when we arrived (we got the spiel about how they were new management and that Lackey 1 enjoyed working with Seller and Financer (I believe one of their names was Hunter), after terrible prior management. In a nutshell, we were there for at least three hours, well into the evening. Came for a Cruze we saw online. It wasn't there. Bait and switched to a more expensive car. First mistake - we came at night and weren't able to fully examine the hail damage. Lackey 1 (who still works there, as of my last visit in late October), outright said he had no idea about the car he was giving us a test drive in and his only contribution was to make us noxious with his smell and inability to answer questions. My fiance made them literally change their math, after which the Seller apologized for being out of it/not good with numbers that night. This math didn't stop the financer from raising the interest rate by 1%, of which he said was small and didn't matter. During the dealer process, he tried to sell us further on the car seeing that we had questions. We even had people listening in as we spoke with them on the phone. They weren't clear about the trim. They said the car hadn't been out of state. We pushed. "Oh, looks like actually..." it was out of state, sold via auction. We'd find out from the DMV that it was actually a rental vehicle. They said no damage or anything like that, showing us a (useless, in retrospect) Carfax. They misled us about the service agreement. Second mistake. We should have made them wait until midnight to read every. last. line. Especially when they misrepresented what was detailed. Even if the financer's "wife called" to see where he was. They pull multiple sources to check our credit (would get multiple mailings from other banks detailing this as time went on, which is fine), which was good enough to get us mediocre financing - that's fine. But then they tried to tie good financing to how much add-ons we received. Right as we were signing, Dealer 1 came in to tell us looks like their might be some hail damage we should know about. Huh. They just insisted it "wasn't reported" and that we didn't have to worry about it because we could come in during the next hail storm and have it fixed then. We got car. First night we had it, the passenger mirror breaks off. We luckily see Dealer and Seller and have them get it fixed. They order the part. Well, we'd find out, no they didn't (too bad, because they weren't there anymore when we would come in later to repair it - this is where Mary was helpful, showing that it was at least marked that we were owed that part). I also tell them to detail the car (done poorly) and that it would be really nice if we had, you know, a little oil in there since it was almost depleted. We were told a variety of other lies, received more unsolicited bad-mouthing about Big Red Norman, and more of the same. We get a call a small time later, asking us to come in and fill some papers out. We do, and ask about the hail damage again (I had this conversation on a phone, too). Note there are now multiple times - maybe three? - where we have asked them about the hail damage and they say they have it covered, that it won't be on us. We had in recording. We didn't know about the damage when we bought the car and were, in fact, mislead about the state of the car. Third mistake. Get everything in writing. Not enough room for full review, but basically we return and see new management. Lackey 1 pretends like he didn't hear any promises. New mgr Mary is helpful but we still go through a new Financer who says we don't understand when we say we can get same service agreement without $200 deductible and being overcharged $1000 (their comish, perhaps) for a product not from a scam company. Take everything with a grain of salt, when they say what the car is, where it is from, and what you'll get. read more

A one star rating is 245789053367 times the rating they deserve. They have a used Yamaha fz1 priced at $6900. I told a guy named Gabe I needed to be closer to 6 then 7, Gabe laughs at me and tries telling me its a 7500 dollar bike and then hangs up on me. I sure am glad Ive done my research on this place and saw all the negative reviews. If I wouldve driven 3 hours one way to be treated that way it most definitley would not of ended well read more

Do not buy from this company. We were looking at a 2013 Cadillac that they told us was getting a new motor under warranty. My husband took the vehicle to Bob Moore Cadillac to have it checked out after the repairs. They said that a used motor was installed by someone that didn't know what they were doing. Many bolts missing and many leaks in different areas of the car. I am so glad we had it checked out. Sam is a pretty good liar. read more

I spoke on the phone with a salesman twice about a certain car and he told me it was getting new tires but would call me when it was done. I then called to make sure it was there after work a few minutes later and was told he was with a customer. I called back 30 mins later and the same guy told me he was still with a customer. I never got a call back. I showed up to see it and no one acknowledged me but there was an office for employees only made of mirrored Windows that I could hear several people in. 15 mins later I go and ask a motorcycle salesman for help. The guy I talked with over the phone comes out coincidentally and walks me thru the entire lot looking for it and then says it may be at the other store(big red sports and imports in norman) and then comes back and says it was sold 20 mins ago. Horrible customer service and would never buy a car from them. read more

I was trying to help my sister buy a car. The guy SCott said, all we need is your license and security card number. Suppose to be a cosigner. Nope. He started sending out my stuff to lending agencies as if I'm the buyer. Then tells me I'm to be the buyer. I don't think so! I've just received, over 5 of his hard ass dedication to sell a car, from my credit agencies. He's a liar! Thanks loser! You are a fraud. I've just received 5 credit checks on my stuff, even after your night over express that came after 5 days. Don't trust them. He's a lock and stock kind of dealer. I'm reporting them...Don't trust or buy! Not to mention that the coward will not return my calls... read more

Shady business they're running here. I started working on a deal with them and paid $140 for a pre-purchase inspection - they sold the car to someone else and didn't return my calls. They'll be hearing from the Better Business Bureau for sure. read more

If you are thinking about getting a car DO NOT I REPEAT DO NOT!!!!!! They told us we were pre approved for anything and then screwed us over when we got there. We drove two hours and were guaranteed a new car and screwed us. DO NOT SHOP HERE. read more

Worst CUSTOMER SERVICE. LIARS and RUDE after they have your money. I wouldn't even give them 1 star.

DO NOT DO BUSINESS HERE! Read the reviews people. These crooks sold my 25 year old daughter, who has a two year old and is pregnant with grandchild #2 a completely destroyed car. They had her sign papers saying it was a whole sale car, which means it's for parts. We live a state a way and could not be there to help her out. We did however speak with the dealer during the time of the sale and begged him to sell her a good car. He said "don't you worry, this car will last her a long time". Our two daughters, one being 17, our grandson and the baby in the belly drove 10 hour in this car to our home. When they arrived the car was barely running! It literally has a hole in the serpentine belt! Next day I took it to my mechanic and the list of items wrong with it flooded in. Including a number 6 bearing destroyed. Result on the car we JUST bought , the car needed a new engine! Amongst MANY MANY other things. These crooks sold this destroyed car to and young girl and her two children with a straight face. When I confronted them they said "there's nothing they could do. BUYER BEWARE. This dealership is a scam. They don't car about you. They're there only to take your money! read more

They didn't complete the work as per agreed. When I picked up my vehicle I asked about the belt which they were suppose to replace per verbal conversation. They stated it didn't need to be replaced.. that's fine but why is the price the same as it was when we were replacing it. Same price less work done, doesn't add up. read more

One of the worst dealers. Purchased an H1 they said odometer cluster was changed and they never reported it to DMV. They shorted the positive wire and vehicle almost caught on fire. Their G/M and Finance manager agreed to take care of the repairs and now they are backing out of it. on top of all that their customer service is the worst I seen read more

This dealership sold us a car with a trade, shook our hand on a total, we signed paperwork and provided the title for the trade in and now they are telling us to BRING THE CAR BACK to them because they made a mistake and thought they were paying off our other loan, even though I gave them exact dollar amount for payoff, and they have the car and title so they clearly know which car loan it is!! They made an honest mistake and instead of making it right they want the consumer to pay for their mistakes and then back track on the deal they made. NO THANKS. I will be sure no one I know trusts these shady people. read more

If I could give a "0" star I would... Or even a negative rating. The most unprofessional place I have ever done business, or should I say tried to do business with... BAIT & SWITCH SCAMMERS! Tell you they have it and when you get there, it gone! SCAMMERS! How in the world is this place is still in business. Saw a FJ Cruiser online through Craigslist in Dallas. Did I mention that we live north of Dallas and have about a 3 hour drive! Had been talking with Darren to start with and told me all the specs on the truck. Sounds good I say. It will have to be Saturday before I can get there because of work. That was early in the week. So I keep my communication ongoing. I get a call telling me that a gentleman from Kansas has put down a $500 deposit and is going to pick it up Sat. We completely understand; this was Tues. on Wednesday morning we get a call telling us if you get here today, we'll give it to you! We said NO. We don't do business like that. Then he was trying to tell me that there was never a guy from Kansas and wanted to know our bottom price and when we could meet to talk numbers. I caught him in a lie and declined. On Saturday morning I get another call from a Jacqui wondering when I could come to get the FJ. Is it still for sale? Oh Yes! she says! For the next couple of hours we negotiated on price and terms. Ok, I say. I'll see you at 5:30. Even told them I was on my way. Jacqui says great and ask for Mike when you get here. We pulled in right on time. 5:30... we're looking around the lot and DON'T see the FJ. We ask for Mike. He's busy so we look around some more. Maybe it's in the back, so we walk around back and even into the shop area. By this time another salesman walks out and asks if he can help. Looking for the FJ Cruiser! Oh, I sold that earlier today!!! WTF... DID I MENTION that we just drove 3 hours and now you say you don't have it.!. As he chuckles. My husband was pissed ! Told us they could make us a really good deal on something else... then of course they show you a $30k vehicle when you only wanted a $25k. Oh we can't come off the price that much! SCAMMERS/FRAUDS Trust me people, you DO NOT want to buy a vehicle from this place. Even some of the other salesmen said that they were sorry that this isn't the first time they have seen this happen. How bad is that when their own employees knows this goes on... I should have read the reviews before I drove over 300 miles round trip! One angry TEXAN!! read more

This is specific to Danny in Parts Department. My son owns a 2007 Mitsubishi Outlander, which is, as we have found out, very difficult to get parts or info on. My son crushed the front bumper/fender continued driving without fixing fender, then crashed into giant sized heavy duty barrel cones cracked his transmission cooler, ignored and continued driving and destroyed the transmission. We bought what we could online but came across multi parts that were not available. I went into Norman Mitsubishi Parts and was helped by Danny, and have had to call on him numerous times over the past few months as we go along fixing car. He has been extremely helpful along the way; he took his time went over schematics with me and got on the phone with my husband many times when I could not answer specific questions. He got to know our name and, I feel, went out of his way to make sure we got what we needed. read more

Very dishonest dealership! Dealership lies and does not stand behind any statements the salesmen promise. Horrible to do business with!!

Ok, so let me begin if I could rate a negative I would. So I call the dealership after finding a good deal on Wednesday and spoke to Zac, he said that the Red Jeep Liberty was on the lot but no guarantees that it would be there Saturday when I planned to gone up there from Dallas 3hrs. But to contact him Friday. ...did that and yea it was still there. So I rent a car, make plans with the crew and we're ready. Saturday morning we get a call to see if we are on our way....yep getting breakfast and we're heading out. So 2 hrs and 37mins later we arrived. We're greeted by a salesman, then later introduced to Zac which said he will see us before we leave. Well we head out, where is the red jeep I asked, uh it's not out here we must have sold it this morning, really I say, well its not here. Uh ok so online you have about 25 cars in my budget why am I only seeing 2. After 1 test drive to say the least, I'm a little upset but I sit until I look online again and there was 3 cars that were online 3...so I drove 3hrs for 3 cars and none of which I wanted. ..so I decided not to waste time and cut my losses only to have another manager cone out and explain the jeep was sold Thursday. ..really Thursday and I have spoken to 2 reps....ok he explains. .it should not have happen, he is sorry but to take a look on the other side to see if there was something I like. ..really there's another side...now I'm really mad. This place was the biggest disappointment ever ...bait and switch a understatement. ..I will never forget this and hope before you go you read all reviews unlike I did....if you want new maybe, a motorcycle maybe but after the lies and time and money I had to go thru. ...Go somewhere else. ..my dallas tx people DO NOT WASTE YOUR TIME...I REPEAT DO NOT....but if you do good luck.... read more

My husband called about a car and spoke with Kaylee (sp). He specifically asked it that car was there since we were driving an hour away. She said the car was definitely there. Once we got there, no car, and the manager was "too busy" to come talk to us. Bad business practice to lie just to get us in the door. We will be taking our business elsewhere. read more

All they do is lie! DO NOT BUY A CAR FROM HERE! I cannot even begin to describe the stress and anxiety they have caused. I am filing a complaint with the motor vehicle commission. And I would also like to start a class action law suit. I understand they sell cars and it is a business so they need to make money, however, they have no sense of customer service and do not care about their customers at all. read more

Called 30 min prior to showing up there about 2 different vehicles that were listed for sale on the internet. They stated both were in stock and looked forward to seeing me. After arriving and inquiring about the vehicles, I waited about 30 min for them to tell me they were both sold days before and how it was the girl in the office, Brittanys fault that they didn't know. Then was asked over and over if they were the only vehicles I was interested in cause they had better ones in stock. I felt like this was a classic case of bait and switch. Will never do business with them in the future. They are the type of dealership that makes buying a car gut wrenching. read more

I drove 4 hours to look at a vehicle they had on their lot, did everything in my power to have as much paperwork done so I wouldn't spend the whole day at the dealership. I was assured the truck would be there waiting for a test drive and ready to go. Once I showed up, the truck wasn't even on the lot, had an empty tank, and it took a good 30 minutes for them just to get everything ready, which they could have done while I was driving four hours to pick it up. The sales process was okay, and my saleswoman definitely tried to work with me, but once I got back home and attempted to register it in my state, I found out that the title wasn't signed and I am now stuck with a truck that I cannot legally drive until this is resolved. I've attempted to contact them via phone and email multiple times concerning this issue and have received no response whatsoever. read more

Worst dealership on the planet. Called about a vehicle and did the credit app before I went down there. Was told I was approved. Drove to the dealership to find out I wasn't. Complete waste of my time. This dealership definitely needs to go out of business. Worst experience of my life. I will definitely be talking to my command about this dealership it should be black listed for the military. read more

Drove 5 1/2 hours to look at a 2014 car that was describe by this dealership by a salesman and "perfect" inside and out. When I arrived, I immediately noticed dents and/or scratches on nearly every body panel and the interior was filthy. The only thing clean on the car was the engine compartment. I guess the positive thing is that they re-enforced the negative stereotype of used car sale/salesmen. read more

After spending the last couple of months car shopping, I was pleasantly surprised by most dealers attempts at being transparent - until I reached Norman Mitsubishi. I saw an ad that they listed on Craigslist with a particular car. I called the number and did not get an answer. A few minutes later, a girl named Brittany called me back advising that she was returning a missed car. After I explained that I was interested in a car that I saw online and may stop by, she said "great, I will be here until 9 p.m." I didn't make it in that night and over the next few weeks Brittany called me incessantly every day even calling my job. We finally made it to the dealership. I had filled out a credit application online, but when I arrived no one knew where it was and required me to fill out another paper application reassuring me that they were not running my credit again. The car that I was told was there was not there. In fact, none of the cars posted that day were there. The salesman tried to convince me to purchase a new car. We were going through all the steps, but something didn't feel right. Everything took an extremely long time. We literally sat for hours with other disgruntled customers for paperwork that should have taken minutes. No one could tell us who the lender was or what the price of the vehicle was. It was frustrating and at almost 11 p.m. we decided to leave. The dealers tried to get us to sign paperwork anyway telling us to leave our down payment, sign the papers and that they would deliver us the car. We said that we would return. A group of them hounded us until my husband just told them flat out "No!" Over the next week, Brittany called and texted us multiple times a day. She told me that they could save us more money and meet our terms, etc. That weekend, we went back and my husband discovered that there was hail damage all over the car. When we brought it to their attention, they told me that the car had already been marked down accordingly when the insurance check was received. I pulled out my phone and showed them that the car was $2000 less on the Mitsubishi site and at other car lots with no hail damage. They send over another salesman who is a washed up, has been football player who attempted to bully us into accepting the deal even saying "well, you can leave then." At one point I even overheard the general manager, an overweight sloppily dressed man, talking about my husband and I in the office with his merry band of thieves. The salesmen tried to get me to falsify my paystubs and even told me how! In the end, my credit was run 3 times! When I refused to falsify my pay stubs and accept a deal that was completely ridiculous for a car that was hail damaged, they came out after 11 p.m. (we arrived at 6 p.m.) and told us we were denied. This place is unprofessional and I don't understand how they are still in business. This is the biggest bait and switch, scheming outfit I have ever encountered looking for a car. I was able to get the same car at a different dealership in an hour with no problems for a lower price. Do not waste your time with these crooks. read more