Over charges on service requests. Invented monthly charges added without notification. [[HIGHLIGHT]]Communication is difficult to get through to anyone.[[ENDHIGHLIGHT]] Zero accountability. Vendors overcharge. Charged for property maintenance but no work done. [[HIGHLIGHT]]Very disappointing customer service from Tyler.[[ENDHIGHLIGHT]] He was great before he sold out to a partnership. [[HIGHLIGHT]]Zero tenant response. Restructure is not good.[[ENDHIGHLIGHT]] Beware of this company. read more

Pam A I hired Whole Property Management 4 months ago and had to terminate the agreement. They did not work for me the owner, only for the tenant. They made me pay for every frivolous request the tenant requested. Most of them were not actual maintenance. So if you are an owner stay away. read more

I am a property owner and have used Whole Property Management (hereafter WPM) since the start of 2023. I waited until now to do a review so I could have some experience with the company before doing a review. Before contracting with WPM, I managed my properties myself, so I am knowledgeable with management issues. So far, I have been happy with the service of WPM and how they are handling my renters. The feedback I have from my renters is that they like WPM and feel they are being treated properly. What I like best is that WPM is responsive to my questions, issues, or concerns. They provide a pretty good set of financial reports on their portal and they appear to be friendly yet effective in managing tenants. Maintenance costs are higher than when I managed my properties myself because I had my regular guys that I had worked with for many years. But I am willing to accept this for the benefit of not having to handle maintenance issues. As an aside, WPM did a great job getting my Denver rental license. Some of their people are young and somewhat inexperienced. But they are hard working and I have not had any problems. I keep good records and had to correct a minor oversight on one property. Overall, I think WPM offers good value, they have a good system in place for managing tenants and providing information to owners. They handle maintenance issues, and will give an owner a heads up if there is anything unusual going on. I am happy with their service and I plan to continue using WPM as my management company. read more

Whole Property Management did a phenomenal job facilitating the move in and out of our place, they took care of any maintenance request extremely quickly, and were fantastic about communication and follow through. John T. was our point of contact through our entire lease and he did an incredible job orchestrating and facilitating everything we needed from start to finish. read more

Yikes. From 5 stars to 1 in such a short time. On November 1st, 2022, I can go into full detail and include screenshots on why you need to stay far away from Whole Property Management. Stay tuned folks! In less than a week this is shaping up to be an epic 1 star review. Not looking likely they will be able to fulfill their contractual obligations before October 31st as of right now. read more

Do not use them! Unresponsive and will not take ownership of mistakes. After termination of management with Whole PM, I spoke to my tenant and he said the same thing about the management company. Prior to signing with them to manage my apartment, Tyler was super responsive. Once mistakes started occurring, he ignored my emails, voicemail and calls. Same with the property manager that was assigned to me. They claimed to have done x, y, and z but when I screenshot our email chains showing they were in the wrong, they had zero response and completely stopped responding! Shady, unprofessional. read more

I have never written a positive reference for a property manager before. I have owned properties for over 40 years and fired every manager, I have ever hired. The problems were lack of follow through, theft, boundary problems between manager and tenants, etc, etc. No accountability I am Happy to report that I have nothing but positive experiences with Tyler and his team. What they say they will do; they do. All work has been backed up with receipts, and in some cases fotos. Only the most professional relationship is established as my representative to tenants. When problems have arisen, they have been promptly handled. I highly recommend this company based on years of past experiences.! read more

I am a current tenant; Today I called our Manager(Lindsey Root) twice; asking for an AC unit. I was HUNG UP ON. The lease I signed states and I quote: "Manager Maintenance Obligation (owner paid): ... 4. HVAC systems: attached and permanent heating & air conditioning systems provided by Manager. All non-attached systems provided by Manager. How embarrassing. read more

I will not choose this business because they can change the management fee anytime during the period of the contract. And the agent seems he/she will decide the rental price without consulting the owners. read more

Lease starts today 7/10 and walk into a destroyed property. WP have ridiculous demands when moving in and they don't even inspect or clean the properties. Renters be careful taking WP properties . Owners I'd reconsider leaving your property in these peoples hands. read more

I have been really happy with this rental agency so far. It was seamless to tour the property through online booking. We were able to set up a time that was convenient for us without having to work around a realtors schedule. The move in process was also very automated with key pick up and move in inspection. They have always been responsive via email. I have been in my property for about 3 months now and so far so good! read more

Whole PM is a pleasure to work with. They manage our 2nd home in Denver and they take care of everything for me. I never have to reach out because they are proactive and to be honest, they do a better job of managing our home than we probably would. The entire process is incredibly smooth. I would not hesitate to use them again or recommend them. read more

I was inquiring about my mothers rental in Parker and was able to talk to these guys right away. They explained the process very well and sounds way more simple than my rentals in California. I'm positive I'll be using them when we make the move this year. read more

Whole property Management is awesome team. They respond to you quickly. Frank was definitely a big help when my property needed to be fixed they got on top of it right away thank you Frank good job ! read more

This is one of the worst companies I have ever worked with. Starting with when moved into the location the walls were disgusting and blinds were damaged. There are move in and move out inspections the tenant has to do themselves. There are pictures and descriptions of all that wrong. The blinds were in same condition move in and out and still got charged for replacing them when they were damaged since the get. One of there requirements was to deep clean the home and carpet, which was done and an invoice for it was provided and still got charged with a bill for the same thing using their vendors. I have called them several times for instructions on what needs to be done prior to move out, no call back. After moving out one week before lease was up turned in keys and all, I sent a detail email of what was done and my invoice and ask for a call. Andrew emails anytime i call and leave a message, and the man sends me a list of what i need to move out. I waited patiently for my deposit and called of day 59 cuz they were adamant about lease says we have 60 days to send deposit, asked for a call back and guess what an email saying " deposit was sent today we have 60 days to send. and invoices of carpet cleaning which was done already, deep house cleaning which was done already and blind replacements which were messed up from beginning of lease. I got pics of all of everything. so don't ever use this company and I will definitely tell everyone the same. read more

This management company has been lovely to work with. They are responsive and kind and have automated things to make touring and leasing efficient. read more

I live near Tennyson, and supporting hyper local is one way I give back to my wonderful neighborhood. Luckily there are so many great business women and men in Berkeley, that I don't have to sacrifice quality and price in order to make those local purchases. Ex. Porcellino, Parisi, Allegro, El Chingon, Berkeley Supply, Alchemey Face Bar and the list goes on... Highland Rental is a solid example of this. I refer all of my clients in need of property rental advice to Tyler and his team at Highland Rental. They haven't disappointed yet, and if they do, then I'll just unlock my secret Yelp code and give them the dreaded 0 stars review! read more

If you own a rental property and are looking for a management company to take all of the work off your hands, then WholePM is perfect. I spoke with management companies big and small, but WholePM is by far the best. Their rate is about as competitive as you can get while still offering the personal attention of a small company. I have worked with the big names in the past and too much got lost. Tyler, the GM, has also personally assisted in things beyond the scope of work, including how to best renovate the house to attract renters and even helping me select another property to buy. I am an out of state owner so WholePM has been a life saver for me. Look no further. read more

Whole Property Management has been an amazing company to work with. My wife and I have lived internationally and had concerns about renting our home 8,000 miles away. Whole Property Management went above and beyond our expectations year after year! We absolutely recommend them to anyone looking for the highest level of professionalism, speedy response time, and staff and leadership willing to work through daily complications of home rentals. We recently had to relocate back to the United States due to COVID-19 and all of the staff of Whole Property Management helped facilitate a safe and smooth transition with our property. We highly recommend Tyler, Jess, and all of the staff without any hesitation. read more

I would recommend getting everything in writing otherwise they will charge you anyway. We were told that they were going to replace the carpet when we moved out and then proceeded to charge us for cleaning. Also normal wear and tear doesn't exist. They charge you for any mark that is more than the size of a pencil eraser. Overall it was an average experience with a major let down when the deposit came back. Again, make sure to get everything in writing. read more

They seem super attentive and concerned on behalf of property managers. Tenants, not so much. Seek a more tenant-friendly company if you're renting until you can afford to buy in the unpredictable Denver market. read more

STAY FAR AWAY FROM WPM! If I could leave zero stars I would! This is by far the most unprofessional management company I have ever encountered. They ask you to open a ticket on their portal for issues, but they NEVER respond. I had to open 4 tickets and keep calling every day for 2 weeks before anyone responded to my request. This small business should be ashamed of themselves for behaving in such an unprofessional manner. The unprofessionalism stems directly from the top with the owner of the company Tyler "James" Howell. After weeks of trying to get an answer from anyone at whole Property Management I reached directly out to Tyler who still failed to respond. I have never in my life experienced a management company that completely ignores their tenants. Please stay far away from anything that whole Property Management has their hands in. I don't care how cheap the rent is, it is not worth it to deal with such an unprofessional business. read more

Tyler, Jess, and Lindsey have been an amazing team to work with for us. We have been using WPM for 3+ years and will continue using them. Totally transparent and responsive to any questions or issues we come across. So happy we chose them to manage our condo. read more

This whole pandemic all of us has been staying at home most of the days and so at times it get really tough, but being in a home that whole PM manages makes it really worth staying home. And with the gift they provided our family we can build more memories as days go on. Our daughter loves taking photos and this gift surely, she will love. Thank you for taking care of us whole pm! read more

Whole Property Management handled the tenant placement for my first rental property & they were amazing! They kept me updated throughout the whole process and made the entire experience easy and painless. I would highly recommend! read more

Highland acted as a broker for a private investor, and managed the lease process through occupancy. Tyler was great. We moved from DC to Denver, and rented a house sight unseen but for the pictures and a FaceTime tour by a friend. After we signed the lease, we were in town a few times, and Tyler was always accessible - including nights and weekends - and was able to get us access on short notice several times. His communication was always quick, and we were able to work through a lease extremely quickly. We moved across the country on a very short timeline, and then on top of that had some personal complications that made a transition difficult. Finding and occupying a house, rather than being the tedious and numbingly over-complicated task that it could have been was completely painless, largely due to Highland. Can't ask for much more than that. read more

I recently started renting a property through Whole Property Management and have had an excellent experience. From the self guided tour, to the online portal, all the way through signing the lease, and key pickup- the process was simple and efficient and flexible to my schedule. While the place wasn't as clean as I would have expected it upon move in, they are very responsive and coordinated maintenance to come fix all of the smaller issues at once which was so convenient! I would recommend them for anyone looking to rent! read more

DO NOT RENT FROM THEM!!!As a former tenant, I caution you to get in bed with this company. I had previously worked in a one on one approach with my landlord. About 1 1/2 years into my lease with original landlord I then got contacted that this company was taking over. It was all downhill from there. Poor response times and demands from the company not addressed in lease I signed with original landlord. Expecting them to stand by the original lease upon move out I was sadly mistaken. They did not honor anything in the lease upon move out & drained my whole security deposit. They claimed damages that were completely false. Claiming the dishwasher did not work when it was used just a day before move out. Claiming the TVs hung up on the wall (cleared by the original Landlord) is beyond west and tear. Claiming that cleaning deposit was non refundable then charging a second time for cleaning after move out. Moral of the story is if you want your security deposit back I'd stay far far away from this company. Scam artists to say the least. read more

Our family moved from out of town and completed the entire showing, application, leasing, and inspection processes completely remotely and whole pm and their employees were so responsive, professional, and kind! We are happy tenants so far. read more

I had to move on a very short notice and was planning on managing my own property from long distance but hiring this company was the best decision I ever made! They had my house rented within 3days and have made everything so easy. It's been smooth sailing for over 7months now! read more

We rented a property managed by them in Aurora, CO. They are outstanding in their service -- very prompt, helpful, and professional. Right from showing the property to signing the lease agreement electronically to setting up an account on their online portal for auto-pay, maintenance, etc., everything was so smooth and pleasant. We are delighted to be associated with them. read more

I had a bad experience with Tyler Howell. I hired him to manage my house rental when a new job took me out of town. When I first met him, he seemed nice and professional. But several things happened up front that made me realize Tyler doesn't seem to be with it. His worst mistake cost me $1500 when he communicated the wrong info to the prospective new tenants regarding which utilities they would be responsible for. When questioned why he didn't remember that detail from our face-to-face conversation two days before, he replied, "it slipped my mind". As it turns out, several things would slip his mind. One main concern was whether he would correctly service the swamp cooler in the Spring. I communicated the details to him both verbally and multiple times in writing, how the side panel needs to be swapped out. The panel for winterization is solid, and the panel for summer operation (which could be found in the garage) is vented, to allow air flow. Tyler failed. On my dime, he hired a landscaping company to perform the swamp cooler service, and apparently neglected to inform them about the vented cover. A couple weeks after service, I got a video from my neighbor, letting me know my swamp cooler was making a high-pitch whining sound. The side panel wasn't swapped, so it didn't have proper air flow. When I asked Tyler to fix it, he didn't run right over and swap the panels, which would have been awesome. All it would have taken was a ladder, screwdriver, and 10 minutes. Instead, he scheduled a follow-up appointment a few days later with the landscaping company. I contacted the landscaping company directly and found out they were confused about the cover panels. Once I explained it, they got it, and I let Tyler know. Tyler replied, "Ah, ok that makes sense now! I couldn't figure out why they were swearing there was no cover on it...." If he knew there was confusion, why didn't he contact me immediately to clear up the confusion? Lazy? Didn't care? It's a mystery. Since it got to the point where I'm coordinating directly with the landscaping company, effectively doing Tyler's job for him, then what's the point in hiring him for his service? So I fired him. Would you believe Tyler billed me $295 for the follow up visit to fix this problem he caused that shouldn't have happened in the first place? When I contacted him to discuss it, he threated a mechanic's lien on my house and blew me off. I had to go to extraordinary lengths to get him to refund my $295. Throughout this whole experience, even worse than his incompetence was his attitude and the way he treated me, his customer. For each problem, there was never an apology. He never seemed to make an effort to understand each problem. Instead, he delivered legalese-like non-answers that made me feel like he didn't get the point. For the record, he never returned my keys. And I didn't receive a 1099-MISC at the end of the year. I had other problems with Tyler, as well. But you get the picture. I do not recommend Tyler Howell for your property management needs. read more

As an owner with 20 plus years of experience, I terminated my contract within a week, and they still insisted my tenant pay after written termination and acknowledgement of termination as PM of my property. They now owe me, the owner of the property the security deposit made by the tenants, they owe the tenant that paid after the contract was terminated the rent they collected anyway after termination, and they owe me $330 for goods not returned to me that they took from the property. They charged me $120 for an additional "cleaning" after the property was professionally cleaned for $350, insisted I have kindling for the fire pit in the yard removed so the tenants couldn't use it (to a cost of $250), and billed me an additional $36 for Amazon purchases they made for a smoke alarm and extra garage openers that were never received. Terribly unethical company taken advantage of both tenants and owners. read more