cannot get this company to return phone calls or even call in for an inspection on the work that they did. The project has been at a standstill for two weeks because this company refuses to call in for an inspection from the city. read more

Do not recommend. Called to unclog tub. They unclogged it and broke the stopper. They sent another tech to fix without the correct part. They sent a third tech but this time they wanted $1200 for the part that their original tech broke. They left the broken stopper hanging by one screw. read more

Whitney Services - Electricians Near Me - Kalamazoo, Michigan

Never again. My entire house had to be rewired. Old nob and tube taken out.l, to be replaced by current 3 prong grounded wiring. One week after " completing" the job, I had electrical failures upstairs. They came back corrected their mistake. Second week during a renovation project the builder discovered the old nob and tube wiring they said they removed was still intact and ACTIVE! Whitney came back out a second time and took care of the issue. Third week I went into the basement and discovered they had taken out all the light socket and electrical switches and didn't replace any of them. Five in total. In addition the " boss" adamantly said to take care of each of those three problems it would cost extra. Thank goodness I had a contract. emEnd if discussion. My son, had a very similar issue not knowing it was Whitney that I hired. Whitney sent out a plumber to fix a Clogged drain. My son used a plumbers snake and a few other things to remedy the problem clog to no avail. when the plumber from Whitney came, my son showed him where the clog was. Plumber said you need a snake to unclog it and I didn't bring one. Charged my son $250. My son said your website says free estimates. Plumber replied, estimates are free. This is a diagnostic fee. Good grief. I highly do not recommend this company read more

I booked an electrician a week ago. They gave me a noon to 6 window. At 4:00 they called to say that they couldn't make it due to a current issue the electrician was having. They asked if I had any good days to rebook. I asked how soon, he said possibly tomorrow or next week. Companies, if you are too booked to take new clients, don't book new jobs! People depend on you doing what you say you are going to do. Our time is valuable, one project can have a domino effect on other projects. Be honest with yourselves and others and stop wasting people's time!​​ read more

Whitney T Holdings is a disaster. I won't go into all of the details but I asked American Home Shield to please blacklist them from ever being assigned to me again. AHS has assigned them to me twice over the past year and neither time resulted in a resolution to my home issues. One of the most infuriating things about Whitney is they rely almost exclusively on text message communication. If you ever have to call them to discuss something complex, you are looking at long wait times. Today, I waited 30 minutes to speak with a representative after I had a problem with a technician. Shockingly, the representative was the most unprofessional customer service rep I have ever interacted with. He had major attitude from the beginning and by the end was yelling at me on the phone. It was truly one of the worst experiences I have ever had working with maintenance in my life. Please do yourself a favor and run far away if you find yourself interacting with Whitney Holdings. You will regret it. I am just thankful AHS has blocked them ow and I will never be assigned them again. read more

Not great to work with. Had to have them come back multiple times to fix the issue so it would past inspection. Would not correct issue to get it to pass inspection had to go with another company. Would not use them if you want it done correctly or on time. read more

I wish I could give them a zero. The worse company ever. Sent by AHS (who continues to contract fourth-rate companies) and they were very unprofessional, charging for parts that didn't need replacing, and caused additional plumbing issues (which I know that they caused because that particular toilet is never used). I believe they put something in the toilet because I gave them a poor rating on another platform before them came back out to finish the leak job. The lid is always down and that bathroom is used for storage, yet something was lodged in the drain (discovered by another plumber). I wouldn't hire them to change the gasket on my water hose. I found out from another plumbing company that AHS had gotten rid of them because too many customers were complaining about their lack of professional, skill, and charging for unnecessary parts. But they allowed them back, which lets me know that AHS has very little value for their customers. They are more concerned about number of contracts to address tickets, as opposed to quality contracts. GOOD CUSTOMER SERVICE IS AT AN ALL-TIME LOW. read more

PLEASE DON'T WASTE YOUR TIME OR MONEY WITH THIS COMPANY! If I could give them a negative star rating I would. Terrible customer service and NO interoffice communication. When they first came to our house to install our furnace, they didn't connect one of the large tubes coming off of the furnace. I had to run out to the driveway and flag the installer down before he left to come in and connect it. (The tech wired the circuit board, so the furnace and the air conditioning unit were running simultaneously, causing us to have two months of electric bills over $500.00!) The company apologized and said he was a new employee, and they had let him go. After two years, our furnace stopped working. We called Whitney to come back out and take a look at it. The technician told us our circuit board was broken. He spoke with his boss and informed us it was still under warranty. A few days later they called us to schedule an appointment because our part was in. The second time they came to the house a different technician came and started to diagnose the problem. We explained to him that we were already aware of the problem and that he was there to install the new circuit board. This poor tech didn't have the part, nor was he aware of the fact that he was supposed to be installing it. He called his boss and put him on speaker. The boss apologized and said the part was never ordered and he didn't know why. He assured us they would place a rush order on the circuit board and would have someone out to the house on Monday to install it. Monday came and no one was here. We called the company and were told sorry, but our appointment was in "hold status" and never updated to "active status." After many attempts to get in touch with the manager, he finally called to say he was so sorry and had no idea why it was in hold. Minutes later, someone from the company call to tells us a tech on the way. He will be at our house before 8:00. Then we received a text message saying our appointment is moved to Wednesday. Again, we speak to the manager who had no idea who would have called us to tell us a tech was on their way to our house because he doesn't have anyone available. He promised us up and down that someone would be at our house on Wednesday and he would do everything he could to make this right! (Someone who knew how to install the part properly, they would actually HAVE the part this time and they would show up.) Tuesday, we get a call from the manager telling us the circuit board isn't under warranty, and they would be out fix it. He said, "We didn't make the furnace, maybe you should call that company to see if they can help." The manager took NO responsibility for any of the mistakes but rather passed the buck to everyone else. "I don't know who forgot to order your part." "I don't know who called you to tell you we had the part." "I'm not sure why your service call was on hold." " I don't know who would have called you to say a tech is on their way." "I didn't get involved in this until after the first tech was at your house." My favorites: "We're not coming out to fix it. It's not happening." "My hands are tied." "I never told a tech your part was under warranty." "We didn't make the furnace. You should call that company" read more

Water works that's about all They came and did a water line on my house, they put all the old asphalt back in the hole so now the asphalt companys won't replace it because all of the old must come all out. They dug my yard and driveway up 9,000 in damage never fixed the yard lied to me never raked or seated or even cleaned up the driveway I would highly not recommend Whitney services. Thanks for screwing over a disabled person. read more

Whitney Services - Old asphalt On top of new waterline that company told me they hauled away they didn't have a dump truck just a Service - Electricians Near Me - Kalamazoo, Michigan

Just had a water line connected to my fridge, charged me 660 dollars. Didn't even use copper or steal. Just cheap plastic. My advise is to never use these guys for your plumber needs. Should have at the least just cost me a couple hundred. read more

Called for power restoration after a storm. If I could give a 0 star I would. It took 5 appts. 2 of those were no shows. The first tech didn't do the job right over 2 appts. He hooked wires up backwards and it sparked in the energy tech's face when energy company turned it back on so still had no power. They ended up sending a tech from Detroit to fix it (that tech was great). No power for 10 days because of their mistakes. Lost food in 3 freezers and 2 fridges. My fiance had to call into work one of the days that they didn't show up because when he called the office at the end of our time slot they assured him someone was still coming. And each time they had to make a new appointment we got pushed back because it "wasn't an emergency" or we would have to pay the emergency rates. They said someone from management would contact me because I was not happy and wanted to discuss compensation. No one has contacted me. I have called numerous times. But I keep getting emails demanding payment. read more

Whitney Plumbing sent an excellent and pleasant technician to fix and replace ceiling fans and smoke detectors who did a fine job.

Went thru american home warranty As a veteran They came out Promptly The repair was approved They received the part and never returned First appt to install new ceiling fan canceled Second appt to i stall ceiling fan canceled inside the 6 hour window and now they want me to wait another week Yelp wants me to add a star They do not deserve a star read more

Wow, it appears to be deja vu after reading many comments on here. I also have had American Home Shield assign this worthless service provider to go to one of my rental properties to work on a ceiling fan only to have them twice send a communication that a technician was scheduled and or on the way only to have no one ever show up. The most concerning thing is apparently American Home Shield has been notified numerous times about the issues associated with this service provider to the point that customers have requested that this service provider be blocked and AHS still insist on maintaining a partnership with them and using them even though they are not doing the job and are negatively impacting their customers. Shame on AHS and this lousy company. read more

I have been without water for 2 days and I still don't have an appointment with this not give a care company. I have never been told by any company that they can not even schedule me an appointment for 24 to 48 hours. Its been 26 hours. Horrible customer service. Will never accept them again through my insurance company. Gonna try to get a different company. read more

3 months of back and forth and they were unable to resolved the issue. I may end my warranty with American Home Shield because of this.

Their website says emergency services. TOTAL LIE!!!!! American Home Shield is quick to assign them. Horrible company! Took them three months to figure out my attic fan. Now, I have to call a plumber on my own to keep my floor from rotting out because of this plumb leak leak!!!! read more

My warranty company sent them for an electrical issue 8/27. They had to return 9/6 and they didn't submit

Communication was good and the guy who came to the house was pleasant and efficient but 235 to unclog a drain?

Dishonest company. Although I had several issues with them including their attempts to over charge us, and "harass" us into paying via text, American Home Shield continues to assign them to us. They even wrote that they serviced us once when they didn't at an attempt to collect fees. Shameful! read more

The service itself was quick and seems ok but the technicians arrived in the middle of this COVID-19 epidemic without face masks. We had to provide our own. I can't believe management has not mandated such precautions. I can't believe management would risk the liability. read more

They were sent out via AHS. They came out in a timely fashion and fixed some GFI outlets that were not working. The 2 gentlemen even wore masks in our home while doing this, per our request due to a immune compromised child in our home. read more

Absolutely ridiculous excuse for a company. So unprofessional. Kept rescheduling or showing up hours after their scheduled time and still did not fix the issue. So upsetting I took off work only for them to completely flake. read more

Technician knocked the door 30 min late after the appointment time, he didn't even have the patience to stay at the door for 30 seconds. By the time we opened the door he was going back to his van (thought he wants to bring in some equipment), but he drove away in no time. We were told that he waited for 1 hr when we called the customer care. This is not certainty true. Or, he is just sitting in his van and didn't care about knocking on the door until 1 hr of his arrival. We were offered to re-schedule the appointment, but denied after seeing the other reviews. AHS reimbursed the charges. My overall experience was very unhappy and un-reliable with this company. read more

Last name Shasivari, Our warranty company uses this contractor for hvac. We have been approved for over 3 weeks on a repair , and Whitney has not called us to schedule or collect payment. We are without air conditioning for over 5 weeks. We just want to pay them their fee and get our service scheduled so we can have AC again. Spoke to Jamie Tupper with Whitney services and she apologized but no action has been taken. Again going on 4 weeks with no air conditioning , the repairs have been approved by warranty company but Whitney refuses to contact us. When we contact them , all they say is WE WILL HAVE OUR HVAC MANAGER CALL YOU. absolutely no calls or correspondence from them. read more

200.00 to flip a switch??????unbelievable, then, they showed up at my sp. needs kid after hours!!!!! still upset

Today is April 22nd 2024 10:01 a.m. this has been going on now for 2 to 3 weeks about my electrical panel American Home Shield vendor is Whitney Holding LLC my lights was flickling in the whole house you turn on the lights it was shock you Breakers was popping left and right American Home Shield sent out Whitney Holding they told me my panel was shot it need to be replaced he's telling me that he was going to write it up and show me where he did on his phone I wait for authorization from American Home Shield American Home Shield call me told me what he wrote and it was totally different than what he told me he wrote that I was getting a little static that's it so I had a recall done same gentleman came out he showed me where he wrote down panel is shot need to be replaced so he told me he going to write it up again that the panel need to be replaced but some way whoever translating this to the warranty company is telling them something totally different that's nothing going on but a little static I don't know if they just do not want to do the job or what but they should have let me know but when something go wrong American Home Shield send you to this company but I advise you not to go there they used to have good people working there one of them by the name of Chase he got the job done and followed up now when he holding seem like they just do not care about the customers at all anymore if I was you I will find it somewhere else to go for your service work read more

I was assigned to this company through my home warranty for a furnace issue. Initially I was impressed because they were there within hours of submitting my request to AHS. The furnace was condemned and was told it was leaking carbon monoxide. The request and initial visit all occurred 1/31. Now 4 days later (2/4) and several attempts to contact them by AHS (and only in response to my numerous calls) they still have not submitted their diagnostic report to AHS for authorization. They don't answer the phone or respond to AHS emails/voicemails. The high has been in the 20s this week and I've had to run multiple electric space heaters during this time to prevent pipes from bursting. Now it's the weekend, so there will be 2 more days wasted and nowhere closer to getting my furnace replaced. Completely unacceptable. read more

I have never encountered a more unprofessonal company- Brian answered the phone said he refused to speak in a theee way conversation with my home warranty representative and hung up. we had been working to schedule a service call for 4 days and he was a juvenile- if he is as good a technician as he is a mature adult I'm sure he would have caught my house on fire. we instantly changed providers and i filed a complaint with the home warranty company advising they remove them from their provider list. I would never allow them in my house with the curt rude tone he used on the phone. be advised their are so many more qualified companies read more

They give you the go around all the time and never follow through with what they actually offer.

Very responsive attentive and professional. Respectful, very informative and helpful. Highly recommend if you are looking for any repairs for your home! read more

Absolutely horrible company. I too had the misfortune of being assigned to them through my warranty company. They do not care, they lie, and they continue to do so again and again. Stay away from this company. read more

Where to begin. I'm not usually one to write reviews. But this company sure deserves one. Whitney Plumbing like most reviewers stated, was assigned to us through American Home Shield. In October we started having issues with our tankless water heater going out and not heating up. The technician came out and "guessed" that the issue was the unit needed to be descaled. After paying out of pocket $250... guess what?! We still had no hot water. At this point a second technician that came out around Christmas decided he would put a request in for replacement because they were out of guesses. Shortly after this we received an invoice from Whitney stating we owed $609 for services AHS would not cover. Again, in good faith and thinking "this is it we're really going to have hot water during a Michigan winter" we paid. That was 12/27/23. It only took a month and multiple nasty calls to both AHS and Whitney to get my hot water heater installed 1/30/24. I went as far as contacting the vendor who had the unit to find out the status of the delivery / pick up. The unit was there and ready to be picked up for weeks. That entire time AHS blamed Whitney and Whitney blamed AHS. Fast forward to yesterday and 2 months with this new unit. I contacted AHS again because yet again we are having intermittent hot water. I was advised to contact the manufacturer because now I'm under warranty with them. The manufacturer advised me that there is a list of plumbers they work with and are specialized in their units. They were very clear in stating that if the issue is poor installation or the unit is installed incorrectly their warranty would not cover that. I called the new plumber (unnamed) right away and had a technician in my home by 9am this morning. Within 3 minutes my hot water heater was unplugged and gas shut off. The technician found about 5 issues with the installation. Including rotting of the flute and exhaust. He freaked out because we could have been exposed to carbon monoxide or a fire. All because Whitney's technicians taped the duct work in order to cut corners. Now I'm looking at another couple weeks of no hot water and possibly a couple thousand dollars to have Whitney's mess cleaned up. Oh and the best part is I called Whitney and spoke to supervisor who while he couldn't make any decisions on some sort of compensation and wasn't a plumber by trade asked to speak to the plumber from the new company to see if he could explain to him all the things that were wrong. I paid $316 for this new company to tell Whitney how they royally screwed up. Stay far away read more

Our toilet became clogged and I myself ran a plunger and snake through the pipes to unclog it a bit, but we still have issues. I contacted AHS to set up a service request and for some reason, they have these guys on contract to provide service. AHS won't change contractors even after a bad review. These guys show up, we tell them everything that had been done by us, and all they do is take pictures of the pipes and toilet. The guy flushed our toilet a couple times (because I had unclogged it a bit already), and said everything was fine, just because it flushed. Lo and behold, the next day, our toilets backed up again. Even though we said numerous times that something was wrong, nothing was done. Another thing too, these guys will just schedule and reschedule when they will come out without even asking or consulting you if that day works for you. Me and my wife were rescheduled for a different day on the day they were supposed to come out and all they did was send us a text message saying that they were going to come two days later, without even consulting us on if we were available that day. I left a voicemail with them to discuss scheduling issues.....I don't foresee me getting a call back lol. Please recruit someone else. read more

Still waiting for someone to show up. They were supposed to arrive between 1-8 yesterday, jan 5, 2024. As of today, Jan 6th, they have not showed up and we have tried to call every number and have left messages with no response. We have not had hot water since Monday. This is just beyond ridiculous!! read more

I wish I could leave - 10 stars! This company is the absolute worst! If AHS assigns them to your request ask for another service provider. I won't go into the details, but it was a 3-week ordeal that ended up with a dishonest tech and a company that doesn't care. Then again that's par for the course seeing the other reviews. AVOID AT ALL COST! read more

plumbing an absolute nightmare. never again. inexperienced technicians who use YouTube for guidance. read more

Horrible company! Again, American Home Shield continues to hire these second-rate companies for jobs. Whitney pads the diagnosis for additional money. The procedure is not efficient (use videos/photos to diagnose the problem, as opposed to sending a plumber out). After waiting days for the authorization, you have to wait for parts to be mailed to your home, then you call for the appointment to be serviced. I ended up paying over $300 for an issue because of how they worded the diagnosis for authorization. It's their way of receiving more money than what AHS would've paid them. Lastly, the customer service is really bad (can't answer questions and annoyed and rude because I'm asking them to explain and justify the diagnosis). They're protocol is less than favorable. They continued to communicate via text messaging, even after I stated that I prefer calls so that I could ask questions. Companies like this one are with home warranty companies because they wouldn't receive as much work otherwise. As a result, they're overwhelmed by the job requests (causing late response times) and they are padding the diagnoses to receive more money for the job. Unfortunately, speaking with a supervisor only added more frustration because the customer service was also poor. I totally understand why their overall rating is 1.5. I'm updating on 7/11/23. My issue still has not been resolved. Once they finally came out, the wrong part had been ordered; thanks to their INEFFICIENT method of diagnosing the problem via video cam. That was 4 days ago. No one has contacted me to resolve the matter. I've called twice to only be on hold forever. I am currently on hold again, and I've been on hold for over an hour. I have already taken 2 days off from work to resolve this. Now, I have to take another day off for them to come back out to actually repair the issue. So fed up with American Home Shield and Whitney Plumbing & Electrical. Update on 7/13/23. My bathroom floor is covered with water from a leak under the sink on. When they came out on 7/11, I told them that there was a leak. He said that he didn't see one and didn't repair. They literally just left a couple of hours ago to repair a toilet that they didn't repair on 7/11 because a genius ordered the wrong parts. And now, that same leak that he "didn't see" has flooded my cabinet! This company is beyond horrible! The "plumbers" are incompotent. So, now I have to call them back out. I'm sick of this company! read more

if you are assigned whitney holdings by any home insurance run run run. worst company ever. from scheduling to there unqualified technicians

I am so frustrated and angry with this company. I have parents that are 87 years old and their furnace went out last year, in the coldest part of the winter. Between American Homeshiels and Whitney, it took them almost a month to install a new furnace. It went out hours afterthey left and they had to camoe back to fix it the next day. This winter, in the week of single digit temps, it goes out again. They have come out several times. Each person tells them something else. One said the furnace was installed wrong, one said it was a bad furnace, and the last guy said there was nothing wrong with it but turned it off and told them to leave it off. In the mean time, my dad had heart surgery and comes home to no heat. We have heaters in the house but they paid for a furnace and protection, they shouldn't have to deal with this incompetence. How do you say the furnace is fine then turn it off????? They have been without heat for 3 weeks!! This is crazy. Oh, they turned off the furnace on a Wednesday. Never said if or when they'd be back and they aren't open on the weekend. As many poor reviews as there are on here, it appears they don't really care. If you are considering using this company.....DON'T read more