I've used Fleetwood's several times, including a new a/c system, and they were very professional, friendly and thorough, checking my heating system while they were there. read more

They did not pull my permit until 11 days AFTER installation. State of MI code mandates permits are to be pulled prior to any work done. I paid my deposit on May 7th, furnace was installed on May 20th, they didn't pull the permit until May 31st and that's because I called the office to ask about my rough inspection. Office staff LIED to me saying there was an "problem" with the permit. The "problem" was they didn't do their job. I was 3 weeks behind on my remodel because of this. When I called to speak to a manager, the owner (Nick) instantly attacked me saying I wouldn't be happy if they offered me a million dollars, they install 50 units a week so what did I expect and that he didn't want to work with me and he was going to come and rip the equipment out. When Fleetwoods FINALLY called the rough-in inspection, the furnace was NOT installed to code (no fresh air return) and there was a GAS LEAK. I didn't trust their company to finish the job so I hired another company. Save yourself time and stress and pick any other company that actually wants your business and behaves professionally. UPDATE: this is in response to the owner's (Nick) reply below. I copied his reply and added documents below so you can see for yourself the date the permit was pulled. There is copy of my invoice dated on May 7. There is also a copy of the permit- which you can see yourself was not requested until May 31st. I called the office about every 4 days checking on my rough-in inspection. The office staff lied and jerked me around for 3 weeks until I finally asked to speak to a manager- that's when the owner berated me like I was some kind of criminal for wanting my inspection so I could install my drywall and move into my home. I have text messages from the owner stating they called the rough inspection in (which they DID). I hired another company to finish the job after finding the furnace wasn't installed to code. I have documentation of all of this. My GC was the initial contact for the QUOTE. The invoice was paid and emailed TO ME and I was present for the full installation. I called the office several times to request a rough-in inspection and specifically requested that I be the ONLY contact for this job. They said they would come and remove the equipment if I signed a release- I do not trust them not to damage my home and/or reimburse my money. They then offered me a "discount" (which is only a fraction of my out of pocket) on this deal. Those are the ONLY options offered to me. I was supposed to receive a 10-year parts warranty on my equipment (listed on my invoice below) but they NEVER registered mine and now it's too late. My out of pocket expenses with the $ I paid another company, 3 weeks rent while the office was jerking me around, and an after-market warranty is $6,063- and that's NOT including all the stress and extra work I had to do to pass final inspection. If anyone would like to see further documentation proving my statements made here, please reach out and I can provide them for you. read more

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I bought a furnace from this company last year and it is so loud we cannot hear each other talk or hear the tv when it's running. I have bought a few furnaces from this company in the past and it seems like recently the prices have gone way up and quality is way down. Super disappointing. read more

I cannot say enough about the service we received from Fleetwood's Heating. We have in-floor radiant heating which requires a boiler; we also have a regular water heater. It's a fairly sophisticated set-up, and not all heating and plumbing service companies will even look at it. The system developed a leak (house is about 20 years old), and so the sensor shut off the water supply. Day-to-day activities are very unpleasant and difficult without running water. Called Fleetwood's. Very responsive. Came right out, repaired the leak and replaced worn-out parts. Reasonably priced as well. Fleetwood's Bill and Trevor are professional, courteous, friendly, knowledgeable, and thorough. Thank you Bill!! Thank you, Trevor! We are 100% satisfied with Fleetwood's service. I recommend the company and people without reservation, and certainly will call Fleetwood for any future needs. Thank you. Tom Zielinski Bangor, Michigan read more

I received three bids from reputable HVAC companies. One of the other bids was for a two stage Goodman Furnace and AC system, but the price was much more than Fleetwoods' price. The sales person who came out was very knowledgeable and answered all of our questions. I wanted to make sure that the HVAC system was going to be the right size for the house. The office staff were very pleasant and always replied back to me in a timely manner. The installers wore booties, put down clean tarps and cleaned up. Super experience with this company. Hope to have them out for our regular maintenance of our system each year. read more

Absoultely horrendous experience. I tried to get a quote and it took weeks for someone to get back to me. I spoke to Tom, the owner. Off the bat, he was rude, dismissive and vulgar. Unprovoked. I have never been treated like that in my life. I really hope he gets out of the customer service part. He is over it, and was extremely dissapointing. I truly don't understand what happened and if you look at the rest of my reviews, I don't usually spear people like this. But was truly unbleievable. read more

I called Fleetwood because I needed a annual check up on my air conditioning unit and my furnace! they offered me immediate service . The service person arrived on time and was very pleasant and well dressed! He immediately told me of his plan and talked me thru what was to be done. I appreciated his expertise and the options he gave me. I had an excellent experience with this company from my first call into the office til the end of my service. I felt they were very reasonable for the quality of service I received! read more

Got the furnace July last year, and NOT HAPPY. I am giving 3 because at least it heats and cools but this new furnace is LOUD, you cant even have a conversation when it is on. You would think with "technology" these things would be quieter. I would rather have my original furnace because at least it was quiet when it was on and running. I am VERY DISAPPOINTED with the furnace and you cannot even use the "Good filters" you can only use the cheap thin ones. smh Frustrated with the entire situation. read more