fast, efficient and decent pricing. woukd use them again snd again. Try them you'll be happy.read more

From the owner: Frank’s Septic Service has been offering quality septic service to Southern, Illinois for 40 years. read more

So my husband and I had a septic issue; sink was not draining, had some bubbling in our toilet and…read moresome back up in our bathroom sink. Mr.Finfrock came out I believe a day after or so and pumped out our tank. He was very polite, knowledgeable, and professional! Had me look at a few things so I was aware of the water level as well as how much grease build up was in our septic tank. He recommended that it be pumped once a year which sounds like something that should be done to keep a good septic going. We will certainly be doing business with Mr.Finfrock for all our future septic needs!

From the owner: Finfrock Septic service has been a state licensed installer for over 36 years servicing…read moreSpringfield, Rochester, Chatham, Pleasant Plains, Athens, Jacksonville, Virden, Auburn and much more.. We provide pumping, cleaning, installations, & repairs of: regular systems & aeration systems & nayadic aeration systems, which have no internal parts in the tank to go bad. ?Pumping ?Cleaning ?Installations ?Repairs ?Regular systems and aeration systems We offer competitive prices and free estimates. So Give us a call today for all of your septic needs.

First time septic tank owner here. After realizing my septic alarm had been on "silent" since…read moremoving in, I called another local company. This company came out quick but proceeded to ghost me for two weeks regarding the installation of my air pump. After that long of a wait, I decided to call R & L after seeing them at my neighbors house. I explained I needed a new air pump. I unfortunately can't remember who exactly I spoke to, but they were honest and told me it was an easy fix and that I could do it myself to save money. They told me the exact pump I needed and where to get it from. I had the pump in less than 48 hours from the dealer and install took less than ten minutes. It was as easy as they said it would be. R&L saved me about $150 with their honesty and also did mention I could call or text with any questions. I will definitely use them in the future for any problems that may arise.

This is an excellent outfit! I called on a Sunday with a full septic tank and on Monday he came out…read moreand pumped it. Extremely knowledgeable and personable! This outfit is just outstanding! If you need septic service these guys are second to none. I will be recommending R&L Septic to everyone.

this guy never showed up to the appt never called or responded. This company seems like a scam…read more. They have your address and phone.. they talk on the phone one day and can never seem to be found the next few days by phone and literally never show up for appt and never arrived for an appt . 11/26/2024..will never refr or try again

DIY gone wrong. I tried to switch out the water mixing cartridge in a shower and due to some…read morecalcium build up, it wouldn't budge. I put it back together, but the water would no longer turn off so we had to keep the water to the entire house turned off. I called Ray's and they were not able to come out that night. The next day they were there within an hour of calling them. An hour later they had it fixed completely. The competition came out the night before and talked about putting valves in the basement, tearing out a bedroom wall to get to the back of the plumbing, and cutting through the shower wall! I knew this was not required because Ray's had switched out the other cartridge just a few months prior to this incident. The competition told me the cartridge was stuck and he may not be able to get a part since it was 8 p.m. He looked up the part and said it would be about $500 for the part and around the same for labor. I told him I'd call another plumber and deal with the mess in the morning. The competition charged me $189 to do nothing. Ray's charged me a total of $200 for parts and labor. I will never attempt plumbing DIY again and I will never use another plumbing service!

After calling four plumbing companies and one showing up he couldn't fix the problem. We called…read moreClean Line sewer & septic service and he got the problem fixed within a hour. He highly recommended them. Robert Pearson Danville

BE VERY CAREFUL HIRING CLEANLINE -- READ THIS BEFORE YOU DO…read more I hired Cleanline to auger my sewer drain because it was backing up into my basement. I had to work, so my wife stayed home for the appointment. The technician started at the outdoor cleanout. He then went into the basement, but my wife was never informed that he would be using the basement cleanout or that doing so would cost an additional $295. She allowed him into the basement because he said he needed to make sure the auger wouldn't hit the toilet. My wife paid the bill by check, and they didn't even leave us a receipt. When I got home, I started the dishwasher and the basement immediately backed up again. The next morning, I called Cleanline's office and had them email me a receipt. That's when I discovered the charges were: * $195 for the outdoor cleanout * $295 additional for the basement cleanout I explained to the office that my wife had never been told about the additional charge or asked for approval. I also had the technician call me back. When I confronted him about not asking my wife for approval before using the basement cleanout, he apologized and did not dispute what I was telling him. I also told them the drain was still backing up. They said their technician had gotten very little tree root out and found a lot of mud. They told me the drain had likely collapsed and that we would need to dig up our yard and replace it. I asked them to run a camera to confirm the drain had actually collapsed. They wanted another $300 to do it. I told them I was not willing to pay them another $300 when they had already charged us $295 for work my wife had never approved or even been told would cost extra. I argued that the $295 should instead be credited toward the camera inspection, because if Cleanline had properly explained the situation and given us the choice, I would have chosen to have the drain camera-inspected rather than have them perform the additional basement cleanout. Cleanline refused to credit the $295 or work with us on the situation. We called another company. They charged us $120 to camera the drain. I personally watched the camera footage with the technician. The drain had NOT collapsed. The second company found that the drain was in good condition and explained that Cleanline had used a small auger that only opened a narrow path through the tree roots, rather than using a larger 3-inch auger that would have been more appropriate. Thankfully, we got a second opinion before allowing anyone to dig up our yard. We could have potentially spent thousands of dollars -- possibly $10,000 or more -- replacing a drain that was actually fine. The biggest problem wasn't simply that Cleanline failed to completely clear the roots. Mistakes happen. It's the combination of the undisclosed additional charge, the drain immediately backing up again, the incorrect diagnosis, and their poor customer service and unwillingness to take responsibility or work toward a reasonable solution. We had to call another company to properly diagnose the problem, and fortunately avoided what could have been a massive and completely unnecessary expense. If Cleanline tells you that your drain needs to be dug up and replaced, I strongly recommend getting an independent camera inspection and a second opinion before spending thousands of dollars.

EXCELLENT people...wonderful & courteous office staff...Darrell and his son came early the next…read moremorning and did what they needed to do...great people! Affordable pricing...definitely will do business with them again!!

From the owner: Big D's Septic Service provides septic tank cleaning and service in Watson, IL.read more

Outstanding service! Our 1500 gallon septic tank was 14 years old and had never been pumped since…read moreinstalled. When we opened it up it was in really bad condition. Not only was it full, but the top 16" was solid and heavily caked. Keith Wilson spent 2.5-3 hours breaking up the solids and pumping the tank out. This required back flushing and pumping at least 4-5 times. He eventually was successful at getting it all pumped out. Outstanding service, pleasant gentleman, and I highly recommend his service. Do yourself a favor and give him a call.

Called me back like they said they would. Showed up when they said they would. Quickly found my…read moreseptic, did the job with no mess. Reasonable price would definitely use them again.