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    Repair Masters Construction

    5.0 (3 reviews)
    Open Open 24 hours

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    Services - Repair Masters Construction

    Damage restoration

    Environmental abatement

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    8 years ago

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    SERVPRO of Springfield and Sangamon

    SERVPRO of Springfield and Sangamon

    4.3
    (6 reviews)

    This group are true professionals; effective, efficient, and very dedicated to service. Truly…read morementionable is the monitoring crew members Patty & Don. The crew for cleanup were also amazing, Jadina, Robert, Josh & Patty. This is the second time I've had to call on this company to clean up a flooded basement. Both times their service has been nothing less than perfection!!! Thank You!

    BEWARE OF FRAUD AT SPRINGFIELD IL SERVPRO. Ben (local sales guy) and I agreed on $250 to do a bid…read morein June, months later I was sent the bill for the first time but for $750.00. I ignored this bogus bill thinking it must be an error, but they sent it two more times. Finally, I called and they gave me the unpleasant news the bill indeed was THREE TIMES the agreed upon amount. To my further dismay they were not only trying to collect this inflated amount from me, but they were also billing my tenant from the damaged location. I told the woman they could speak to the folks from Repair Masters who were also there when Ben said $250, she said she would get back to me the next day. I didn't hear anything for weeks until I found out via email I had been sent to collections for $750.00. I promptly called ServPro rather confused and frustrated, and they said it's completely out of their hands now. I then proceeded to call the collection agency to explain my quandary and they said they will have to talk to ServPro to lower the amount. So, it turns out they were lying again, in fact it was completely up to them whether they charged me the correct amount or the fraudulent amount. Almost 10 business days later they got back to me that $250.00 would get it settled, but they would rescind that offer if I didn't pay within 4 hours. Important to note, they never performed any work so there was no reason for an increased amount. Further, the bid I received wasn't even correct. Ben drew up a gabled roof with 2 dormers when in fact the damaged property was a hip roof with 3 dormers. I even offered to meet them out there to verify this. If we had not caught this mistake on our end it would have cost me thousands of dollars on the insurance claim.

    Healthy Homes

    Healthy Homes

    4.5
    (8 reviews)

    I had just bought my first home and found out that my attic was filled with mold, old wet…read moreinsulation and material from prior work that was done on the roof. I was dishearten but Healthy Holmes; specially Caleb, Payton and Harley went well and beyond to make this house safe. Not only did they remedy the mold, but they remove the old debris so I can later install insulation. I am truly grateful for the work they've done and is confident they will continue to do amazing work for others!

    I asked him to send out a plumber due to the damage to the pipes. He agreed, only two get…read moreclarification that his team actually was responsible due to what the plumber found And was strictly told to report back to him and not me, from what I have already told him happened. The plumber discovered that there was in fact, debris, loose installation, wood chips, nails, drywall, and particles of other materials that were torn out from the demolition of the mold remediation project. The plumber left telling me that the lines needed to be jetted and that he would talk to Caleb about the follow up during that time. I asked Caleb to send me the report after spending hours of flushing, the sewer line out with my water ,which height my water bill $200 more than average.. I also had to call some heating and cooling assistance to do a vent cleaning which cost me over $1,800 along with all of the miscellaneous personal property that was flooded in the basement cost over $2000 which included yard tools, lawnmower, dining room table and chairs two twin size metal beds, a line, leaf blower, electrical weed, whacker and other miscellaneous tools. Caleb never sent the information about the follow up or evidence from the plumber and did not go forward with completely clearing out the debris his team had carelessly forced down into my sewer pipes. Caleb is very deceptive and his team has absolutely bad customer service . Caleb did not want to follow through with resolving the issue. His company has created Thousands of dollars of damage-during that period of them doing that tear out. They also ran off with my ladder and I had to complain to get it back which was It was a thief. Caleb completely ghosted me after I called him back after my basement flooded again almost a year later after a heavy storm. I was requesting the report from the original plumbers inspection, which I discovered that Caleb and the plumber had discussed father jetting of the sewer pipes to get all of the debris out, but Caleb did not go forward with the work, not taking responsibility for what his workers did and cost me detrimental property damage a year later . Caleb is very untrustworthy and does not keep his word after his workers causing damage to your property. He rather you take him to court after trying to resolve the issue with him He ultimately did not resolve anything. He chose to ignore the damage they created for me . His company has forced me to endure Financial hardship and had not continue to be a professional to simply resolve the original issue his company created.

    Stanley Steemer

    Stanley Steemer

    2.3
    (16 reviews)

    We have always used Stanley Steemer and are always satisfied; however, the job that Randall did was…read moreoutstanding. We have light grey carpeting which had many spots and, when he was through, it looked like new. He also offered us a special of getting a second room cleaned for no additional charge. Although we didn't expect it, it was greatly appreciated. Finally, his manner was totally professional and courteous. He is an outstanding asset to the company. Many thanks!!

    I filed the below review back on 4/24 and never heard from the company…read more We spent over $700 on that day for a host of services and yet, no one from the company offered to help, investigate or refund any or all of the cost. If Stanley Steemer had taken the theft seriously, I would have commended them for taking action. Instead they ignored it and I assume the thief is still working for the company. Shame on Stanley Steemer. 4/24 Review: Have used the Rockford Stanley Steemer before but, had a crew out on a recent Saturday to clean carpets, tile floor and, ended up adding cleaning of a leather couch while they were on the job. This was a pretty big job. 1. I was not quoted accurately for the couch cleaning and when the bill was tallied, I was charged a huge amount for a simple wipe down. 2. One of the crew members helped themselves to my mother's purse. Took the whole thing with them. While we missed pulling it out of the room where the couch was cleaned before they arrived, apparently too tempting. 1 crew member was on her own for an hour in that room and just took it! They TOOK a 92-year-old woman's purse. Her SS card, Veterans Admin card, cash, credit card, checkbook. We filed a police report, and I called the manager of the facility. I was not offered anything but a "sorry - hard to hire, staff is normally good...." Careful before you invite them into your home. Very disappointed and appalled.

    Repair Masters Construction - damagerestoration - Updated August 2026

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