I've decided to take my business to another car wash based on how I was treated here. I've been a loyal customer for over a year, and after replacing my debit card due to it being misplaced, my membership payment didn't go through since I didn't have the new physical card yet. Instead of showing any understanding, I was treated very poorly. They were able to see in their system that I've been a customer for over a year and even acknowledged it, yet still refused to let me through the wash just this one time. I even offered to pay with Apple Pay using my temporary digital card, but they declined it. In 2026, that's honestly hard to understand. Because of this experience, I chose to cancel my membership. However, after receiving and activating my new physical card, I was unexpectedly charged $39.99 again by this car wash despite already canceling. That raises serious concerns. I'll be contacting my bank to block any further charges. There are plenty of other car wash options that treat their customers better and provide better service overall. read more

WhiteWater Express Car Wash - Car Wash Near Me - Spring, Texas

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A valued member since 2021, The drive-thru attendant, Roshonda, destroyed my wiper blades and broke it off the wiper arm by use of excessive force with a soap brush. The manager was very apologetic for Roshonda's behavior. Filed claim and the corporate refused to replace a $12.99 wiper blade. They just lost a valued customer who pays over $350 a year... hell Mister Carwash, here I come!! read more

Not good. I had two problems today. The car wash put a visible scratch in my car, and while I was trying to vacuum it and talk to them about said scratch I couldnt hear because they were blaring left wing political talk radio that was calling immigration officers thugs and criminals and raining f bombs on the President. Now this was sociologically interesting, but it was just not appropriate--even if you agreed it was just a bad idea--the business wanted any Republicans who happened to get a car wash to know they werent welcome. Crazy there are no adults at the business to let them know this was a bad idea. I assume this means they are lacking in adults to maintain equipment and keep the noise down in the parking lot. Not recommend. read more

I stopped by White Water today and saw Maddie (store manager) such an amazing leader. Maddie is always smiling and professional; James was there and he remembers all customers by name; last but not least Teagan who always willing to go above and beyond for customer satisfaction!! This is a "Dream Team" for WHITEWATER EXPRESS read more

It's an automatic carwash but you do your own interior. They have a monthly rate which gets you to the head of the line and their vacuums are strong and the cleaning cloths plentiful. read more

I got a membership here pretty much when they opened in an effort to keep my car clean and keep the trash at bay. I don't have it in me to make my car food free- that would probably be the best option, but I'm the first one to get snackies and my little drinks when driving, so that option is out. Next option is try to wash and vacuum my car more often. I aim for 2-4 times a month- every week or every other week depending on availability. It gets way too packed on weekends, to the point where you're questioning if crumbs are worth waiting around, but they're pretty quick and have people telling you where to park and let you know when a car is done vacuuming so you can pull up. My kids and I love the rainbow lights so that's a plus. I got exceptional service this past time when a gentleman got my kids popsicles (sorry I don't know his name), and a gentleman named Haston took my mats to vacuum, which was great service. I was planning on changing my car wash place because it's out of the way for me now, but I will continue to give them my business if I keep getting service like that! read more

Fantastic Service! The entire crew was professional and pleasant. Went out of their way to make certain I was satisfied. read more

I used to get a wash at QuickQuack but there's been too many issues at that place so I wanted to try a different one. This one is the same concept; drive thru car wash and free vacuum. They do have much more amenities that is included with your wash//membership (see pictures). Their pricing is better, more vaccuum bays, and they're pretty well maintained, their vacuums for example. They also have staff everywhere that are very helpful. One of them even helped us power wash our floor mats. Its only our first visit but I highly recommend this place!! 5 stars if they can leave more space in between cars in the car wash read more

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I went get my car wash today since it was such a Beautiful day and stopped by Whitewater Express car was. I must say all the employees had such great Customer service! But I must say Tray went above and beyond he asked if I needed my car mates washed! I said sure to be honest I didn't know that was a thing! So definitely 5 read more

Have been coming to this location since they have been open! Jonathan always is amazing and so very helpful! Helped washed & dry my car! I value that they are careful when helping. read more

Car wash is mediocre. Customer service is awful. I moved from Tx and tried to cancel my membership month after month, but continued to get charged. They did nothing to to make it right. I would not use them there are better options in Flower Mound read more

Love the car wash location. Micah was very helpful in assisting me. He briefed me on all the things they have to offer that I didn't know they had restroom, air freshners,window cleaners. read more

I have one simple complaint. This location is run by boys, not men. I don't think I get into any detail because yelp would take my comment down. I felt so uncomfortable with the comments/sexual jokes the employees said towards me. It was only 2 out of the maybe 5 I interacted with that were that way with me. also, side note: they charged my card incorrectly. anyways, I'm being VERY serious if i wasn't in my work uniform (a small business i don't to make look bad i love my job) i would of gone off on them, i have never been so disrespected as a customer. some of my dignity was wiped away along with the dirt on my car from my trip here. I know it may seem like i'm blowing this out of proportion or i am straight up lying/exaggerating, but truthfully the anxiety i have been feeling since it all happened speaks for itself. it was a little while ago and it's taken me some time to build up the courage and write this review. Thank you for reading. read more

I like this Location You have good machines to wash the mats and today a very kind young man helped me clean my car It was very kind of him and it's the first time this has happened to me, but good service and many thanks to Tray for her help. read more

Jaylon was so nice and helpful. Since coming here the process to washing, drying and vacuuming my car has been so easy especially when you have someone to help wipe down with you. I absolutely love this car wash. read more

Excellent Car Wash Location. The workers were friendly and helpful. Vacuums and wash did well

I bought the most expensive wash and I went through and only one side of my car was clean. I didn't wanna bother the people but but I paid 22 dollars and so I told one of the employees. He was super nice and had me go through again. Again... only one side of my car was clean. I didn't tell him, I don't want to bother him but this car wash is definitely not worth it. I'll give 2 starts bc at least half my car is clean LOL and the employees were nice. read more

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Zion was great I love this place always get the lil air fresheners they have would definitely recommend this one

This whitewater car wash is the best car wash I've been to! car mat cleaner! clean towels! all purpose cleaner and window cleaner! best all you can wash deals too! Great Crew! Thanks to Luis! read more

WhiteWater Express Car Wash - Car Wash Near Me - Spring, Texas

Been a member since they've opened!! David and his team are the best! I can always count on whitewater for a quality clean and great service!! Best car wash in town!! read more

Excellent car wash. They even helped clean the grill on my husband's truck while we were drying it off.​

Employees are always really nice, but the wash itself is suuuuper mediocre and definitely scratches my paint. There's actually dirt still sitting on my windows after going through. read more

WhiteWater Express Car Wash - Car Wash Near Me - Spring, Texas

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Fast and efficient! I would of given it a 5 star but my car still had dirt on it when I simply just wiped it off with the towels they provided. After the wash they have plenty of spaces available to vacuum. The vacuums are pretty strong which is a plus!!!! read more

WhiteWater Express Car Wash - Prices shown when you first pull up to the machine. - Car Wash Near Me - Spring, Texas

This is hands down one of the worst corporate cultures I have ever experienced with a company. Below I am posting a BBB complaint resolution. The company did not even have the decency to answer my complaint. The equipment at the Georgetown location of Whitewater Express car Wash did more than $8,000 of damage to my new Chevy Silverado. Complaints are not responded to via email or by phone call. Do your due diligence about this company, because I have found more than 100 complaints Nationwide with people who have had damage done to their vehicle, and the company accepts no responsibility at any time. Yes, I'm aware of the so-called "we're not responsible for damage done to vehicles with aftermarket products on them.." But let me say this: just because of company refuses to accept responsibility and says a line like this, does not negate their liability for what they've done. If I drop an anvil on your mother's head but before I do it I say that I'm not responsible for brain damage done to your mother's head as a result of dropping an anvil it does not negate my responsibility. You can see pictures that I will enclose here of the damage done to my truck. Their machinery pushed my ladder rack back causing body damage on both sides of my truck. In texas, every other truck has a ladder rack. So to have untrained, unprofessional people who don't advise against your entrance into the car wash under such instances, makes it ludicrous to say that you're not responsible. I know a small claims court that is going to think otherwise. And I look forward to facing their idiot lawyers. Here is the BBB response to my complaint: Sent: 8/12/2023 7:35:07 PM From: BBB of Metropolitan Houston To: Reid Whitesides Subject: This complaint has been closed without response from the business Reid Whitesides 7450 E State Highway 29 Georgetown, TX78626 Dear Reid Whitesides: This message is in regard to your complaint submitted on 7/17/2023 against White Water Express Car Wash. Your complaint was assigned ID 20322307. The business has failed to respond to your complaint. Therefore, this complaint has automatically closed as "no response." Please understand if the company is not accredited with the BBB; this will be the final phase of our process. However, should the business choose to send a response we will then reopen the complaint and send it to you for a rebuttal. Your next step may be to pursue the company through Small Claims Court. For more information you can visit the Harris County Small Claims Court at http://www.jp.hctx.net/suits/filingsc.html. They will be able to assist you with your questions about their process and they will send you out a packet of information on what all you need to file your case. Consumers with questions or who wish to file a complaint with the Office of the Attorney General may call (800) 252-8011 (for callers within Texas) or (512) 463-2100 (for callers outside Texas). Complaint forms are also available online at www.texasattorneygeneral.gov. Please send the Bureau a copy of your final court award once you receive it for our files. Harris County Dispute Resolution Center offers free mediation and arbitration if you have a dispute with a business and you live in Harris County, you can contact the DRC for assistance. You may call (713)755-8274 for additional information or visit their website at https://drc.harriscountytx.gov/en-usa/Pages/Default.aspx This complaint will be reflected on the company's BBB Business Review for 36 months from the close date with the following language: "The company failed to respond either to the consumer or the BBB to the complaint(s) filed." Regards, The Dispute Resolution Team read more

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Excelent place, every employee is :respectful , courteous, helpful ., and they have have plentiful amenities!... , I love this place....and the price is worthy in every penny of the cost price!.... I would recommend this place. read more

Membership scanner never works and employees ignore you to check your car in. Do not buy a membership here.

Good car wash! Clean friendly staff! Good vacuums and overall nice experience! Clean cars much better than dirty ones ! Good wash!!! read more

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This car wash is extremely harsh! It tore the tire cover off of my Mercedes G Wagon and destroyed it! They were unresponsive for over two weeks. When they finally responded they claimed they were not responsible. I had to file a $4500 insurance claim. read more

This is a drive through car wash and very busy. They have clean towels window spray and other cleaners for your use plus a mat washer. You can do all your own detailing if there is space. When I can I really enjoy this place read more

I came in yesterday and love how friendly the staff is. Also, a big shoutout to Gabriela who gave me great tips on how to get in the crevices of my car! read more

5 stars for kindness! I am a bit claustrophobic and started to feel panicky as I was about to enter the car wash. So decided I needed to get out of the line at the last minute, no easy task. I felt dumb, but the guys who worked there were super-helpful and assisted in directing me in backing out and getting out of the line. They were awesome and did not make me feel stupid for needing to do that. We need more people like this in business! read more

I know every detail of my vehicle, always. As soon as I exited the car wash, parked to dry off my car, I found a scratch 4 feet long all the way across the top side of my car! I immediately went into the office, filled a complaint/report, & was reassured they would contact me 2-3 days. It's been a week & I have not heard from one person! I will NEVER use any car wash ever again! read more

I thought this place would be worth the money but it's not. I was pretty sure that the last time I went through I got a scratch so this time I made sure to inspect my car thoroughly and then I took it through the wash. Immediately after drying it off I discovered probably a 3-ft scratch on my hood. It was very obvious as my car was brand new 6 months ago. I went in and told them I wanted to cancel in about the damage and they couldn't even apologize. Ridiculous and terrible customer service. I will leave this review on every platform I can possibly find. Please if you care about your car do not take it there. This location was in Middletown Ohio. read more

Not coming back, go to a bucees if you can or quick quack in the area would do. Save yourself a disappointment and money. $18 for a was my car came looking like it was just sprayed with water. read more

absolutely the worst car wash i've ever had a membership too, i visited the porter location and going thru the car wash the glass got ripped off of my mirror and they went and found the glass in the car wash and then acted all nice and while i was feeling out my claim then they contact me today telling me they don't cover damage to cars 7years or older "due to the car was probably already falling apart" very unprofessional and do not recommend. read more

Calling all mothers that need to vacuum gold fish and old fries!!!!! By far the best vacuums I used. Super powerful. The staff was very friendly and helpful. read more

Nicholas was great. Very helpful and attentive and made sure I knew how to work the machines and everything. Great place, great customer service. read more

Great car wash- used for several years on multiple vehicles at multiple locations. Friendly staff that was always helpful and always did a great job. Moved out of state and called to cancel, they refunded my unused month without me even having to ask. Great spot!! read more

Great car wash , got the monthly subscription for 20 a month !! Can't beat that , go almost everyday , you never know with Houston weather

So, unfortunately, I felt really uncomfortable washing my vehicle here due to two workers making me feel VERY uncomfortable. I bent over to get a water bottle that was stuck under the passenger seat in my car. One worker was straight, up looking at my rear end, and the other worker came up to me asking me if I was interested in buying a membership, I told him no thank you then he proceeded to tell me that he would like to talk to me and that's very unprofessional and not okay... (I did blow up at him because this individual and his coworker were laughing and looking at me not okay) keep in mind I was wearing workout clothes and I was on my way to the gym but still that is not an excuse to make a woman feel uncomfortable. The manager David was great. He listened to my story and he was very apologetic as well as another worker there, but still not okay... I had to leave because I just was uncomfortable I will not be returning to this location due to this situation that happened... women out there. Please beware and stay AWARE OF YOUR SURROUNDINGS!! read more