I have been using Earnest Homes as my property manager since March, and have so far been happy…read morethem. Refiloe came and appraised our rental, helping us set a good rental price, and ended up getting us a tenant in less than 2 weeks from listing! Additionally, I have found Keren to be helpful and responsive, promptly addressing my questions and concerns. I've only been with Earnest for 2 months, but so far no complaints on my end.

Based on my immediate experiences, I have not had a great experience moving in with Earnest Homes…read more I TRULY hope that the experience improves going forward, if it does I will update my review accordingly. But for now, this is my honest experience in case its helpful for anyone else who is planning to rent with Earnest Homes. First, I'll say that working with Donna Cura has been great. She's extremely professional, and has been incredibly attentive at answering my questions around lease documentation. Thank you Donna for making the lease process go extremely smoothly. My concerns so far are with the move-in experience. Move in day is supposed to be exciting - you've just made a big commitment to sign a lease, put a deposit / pay first months rent, and have gone through the process of setting up all your paperwork and utilities. Come move-in day I thought I would be receiving SOME level of PROACTIVE communication / outreach about move-in day logistics and a walkthrough of the house. Instead, my move-in experience was the opposite. It felt like after I signed the documents my move-in process was an afterthought. I scheduled a walkthrough around 12:30 PM on a Friday, and was met by Oneda, who was really only there to conduct an inspection of the house. She didn't know how the house was set up or have any instructions for me on how to use the things in the house. I'll go into detail around what went wrong. To be fair, Oneda did a great job going through the inspection and was very thorough and objective at documenting the different issues (e.g., cracks in the tiling, stains, scratches, etc.) Now, where the experience went downhill for me. When we entered into the home, there were a HOST Of things that did not go right: 1) There were three electric outlets that had not been completed prior to move in, they had no covers on them. It looked as if the team had painted but forgotten to put the covers back on. 2) There was a lot of grime and dirt on the bathroom faucets. It didn't seem like they did a thorough cleaning prior to us moving in. 3) Oneda did not have any idea on how to navigate the things in the house, for instance, there were electric blinds that were down and she had no idea how to open them. I randomly figured it out by pressing a button on a remote nearby. Not a good look for someone who is supposed to be showing ME around the house. 4) The previous owner left their front door security camera system + a nest security system(?) I'm not even sure what it is because no one explained / has explained to me what it is for. At the moment, I'm not sure if its the previous owner using it to spy on us or not, because I have been provided literally zero information on it. 5) I have no hot water at the moment. I did my part to set up SoCal Gas, but I was again not given any information on move-in day on how to turn on the water heater. I was not even told where it was located, I went to the backyard to find it, and once I located it I had no idea on how to turn on it / determine if its even working. I followed the instructions / watched a youtube video in hopes of trying to turn it on to no avail. 6) Now, the one that really started the negative impression of the move-in experience - I was not given the front door access codes until 4:47 PM, despite my walkthrough being at 12:30 PM. And the ONLY reason I received them was BECAUSE I HAD to follow up and ask for them! I sent an email at 1:40PM, which did not get a response. I then called the number around 4:07 PM to follow up and thank god for Brian, because he followed up with my account manager, Keren Mendoza, (who I believe is supposed to be responsible for onboarding us) and I then received a response from Keren on how to unlock the front door code at 4:47 PM. That is absolutely ridiculous. She did not include ANY other information required like how to turn on the water heater, or use the electric blinds, or security system. I'm still hopeful that this experience can be turned around, but I will wait until I get a response from the team to provide an update.

We hired KIG to manage our rental property, and it's only been a few months, but the service has…read morebeen outstanding so far. As first-time landlords, we had a lot of questions and Derek was patient, thorough, and accessible. He spent a lot of time answering our questions, providing information, doing a walk-through in our unit to identify improvements, and being available to us. We worked with Ernesto to write and post our listing, use high-quality photos from the photographer KIG recommended, run comps and advise on the rental price, field inquiries, and manage the tenant application and background check. Our first weekend of having our listing live, they were able to secure a tenant, which totally exceeded our expectations. We considered a few other options but decided to go with KIG and have no regrets. The process has been straightforward, everyone we met has been friendly and communicative, and the portal has been easy to use. They are not the cheapest option, but they have been worth the cost so far.

Alyson shines in her ability to communicate proactively with both tenants and owners. She promptly…read moreaddresses inquiries, provides clear updates, and builds relationships rooted in trust and transparency. Tenants feel heard, respected, and well-informed.

Danielle is our community manager and she is terrific! She replies quickly and thoroughly, is…read moreproactive, and has great ideas for improving our community. I would highly recommend her. One area I would like to see improved has nothing to do with the service we receive, but the portal that is available to us. It would be helpful if the Board and the homeowners could communicate there. It is just very limited in it's functionality.

Esmeralda is AMAZING! I called her with a situation we encountered on an order and she made magic…read morehappen!

Extremely conscientious, thorough and communicative. None better. Professional bearing with…read moreintuitive insight maximizes property efficiencies and reduces costs.

Daniel and his Management Company arrived at just the right time and helped us transition from an…read moreaging owner/manager (my dad) into using a management company. It was a hard sell to someone who had managed his own buildings for 50 years, but Daniel made the change easy for him and easy all around. He helped bring the apartments up to market rate with suggesting improvements so that we could maximize the potential. He found us good tenants who stayed. He also gave me piece of mind when handing over the reins of two buildings that they would be run as close to how my dad had run them for years. He is trustworthy, collaborative, fiscally minded and when the time came to sell the properties he was able to broker us a great deal with minimal stress. ALthough our time with him is done, I can whole heartedly recommend his Building Management company. They managed our two West LA Buildings for approx 5 years partially through Covid and helped with the handover to new owners. Can't say enough good things.

I have been a tenant for 2 weeks now and it's been a nightmare! Akiva is the person I have been…read moredealing with. He is rude and nasty! He cute me off from the site portal because I put in too many maintenance request. I did because the place wasn't clean before I moved in. I had cockroaches and maggots . They exterminated and I still had cockroaches. they don't want to repair anything. I'm seeking to sue them! I'm not one to live in filth and be treated disrespectfully!

Don't believe there address on Ventura boulevard where the 7/11 is, that's a P.O. Box…read more This is where There real address is 4525 Ventura boulevard. So if you have any concerns or complaints or need to sue them this is where you need go or send the process server. They stole and damaged all Our property and illegally locked us out of our apartment while Moving what we believe is the managers extended family into our unit. These are bad people and stay away from renting from them. You will thank me later...

LBPM Kester Ave property manager Denisa is absolutely amazing! Always professional, responsive, and…read morekind. From day one, she has gone above and beyond to make our rental experience smooth, stress-free, and even enjoyable. Communication is always prompt and clear whether it's a quick question, a maintenance request, or just checking in. I always receive a professional and friendly response. She handles every situation with patience, kindness, and true care, making us feel valued as tenants rather than just another names on a lease. Any maintenance requests are handled quickly and with care, and communication is top-notch. Couldn't ask for a better property manager -- highly recommend! Thank you Denisa for your ongoing work. From: Lusi & Garo

I have been in real estate for 25 years and I found LBPM to be the worst management company. But…read morethey topped all in the past month. I have a listing in a building that they manage and for the past 3 weeks, we could not get the information we need from them to close the deal!!!! Still waiting for their respond!!!

It's the best management company that our association has in 50 years. Thank you George and Masha…read morefor honest dedicated work 24/7. Real property management company has transparent system of finance. If somebody wants to protect your investment - hire the real property management company. It's the best experience we had.

I rarely leave negative reviews, but our experience with Real Property Management South San…read moreFernando Valley has been extremely poor and consistent with many of the other 1-star reviews. For context, our HOA is a small 10-unit building. Our primary point of contact was George Golovin, and the issues described below reflect our experience communicating through him and his team. The primary concerns were lack of responsiveness, failure to act on time-sensitive matters, and a pattern of deflecting responsibility. Communication & Responsiveness It was common for emails to go unanswered for extended periods, even when requesting basic or necessary information. In one instance, I requested vendor insurance information related to a roofing project that caused water intrusion into my unit. This required over a month and multiple follow-ups before any meaningful response was provided. Failure to Manage Critical Issues When our garage gate was rendered inoperable and left open, management did not respond for approximately 11 days despite repeated requests for assistance. Once they finally engaged and sent a vendor, the issue was resolved within 48 hours, which highlighted that the delay--not the complexity--was the primary problem. During the period of inaction, the garage remained unsecured and a vehicle was broken into. Governance Issues Our governing documents call for annual board elections. During the time this company managed the property, elections were not conducted unless specifically pushed for by homeowners. Ultimately, residents had to formally organize and petition for an election themselves in order to move forward. Project Oversight Concerns During a major roofing project, it was not clear that vendor insurance documentation had been properly collected in advance. When requested, this information was not readily available through management, which raised concerns about oversight on a significant project. Transition Issues Even during the current transition to a new management company, the incoming company has informed the Board that they have not received responses to transition-related communications for over a week. Timely cooperation is critical for a proper handoff, so this has been concerning. General Experience Overall, interactions were often defensive rather than solution-oriented. Requests for follow-up or accountability were frequently met with explanations that shifted responsibility rather than addressing the issue directly. In my experience, meaningful action often only occurred after formal complaints were filed. It is also worth noting that there is a publicly available DRE Accusation (No. H-42967-LA) involving this company and associated individuals, which prospective clients may wish to review as part of their due diligence. Based on our experience, I would strongly recommend that any HOA carefully evaluate alternatives and perform thorough due diligence before engaging this company.

I've made two appointments this week to view an available apartment. I received confirmation of the…read moresecond appointment but not the first one. No one showed up to either appointment to show me the place. I tried calling but was only directed to AI messages. I love the look and location of this building but having an apartment manager who is reliable and has a way to reach them directly is critical when choosing a new home.

ISHMAEL! BAS! These two guys are in maintenance and they're awesome. They know what they're doing…read morethey know how to do it they do it well they're efficient and omg they come when they say they will. Finding good maintenance is really hard. There are often problems with Willis Park East apartments bc it is an old building, but these two guys help make it better.

We have had an excellent experience with Sue at Modern Property Management. From the day we looked…read moreat the apartment, Sue has been kind, warm, responsive, and accommodating. She's professional and all-round amazing and has made our entire experience of renting in Los Feliz a great one. Thanks, Sue, for taking such good care of us!

Modern Property Management is negligent to the point of endangering tenants safety and leaving the…read moreowner open to legal action. During my tenancy at a property they managed, I experienced a gas leak Modern Property lied about, two city mandated inspections that found dozens and dozens of health and safety violations that were then cited a second time because they were too slow to fix the issues, a pest infestation and a just general lack of care, effort or respect. Property management was rude to tenants, slow to respond to or solve issues and consistently violated tenancy laws including after I moved out when they kept my deposit beyond the legally required 21 day return.

Over the years, my experience with SF Valley has been quite good. Our property manager, Amber…read morePineda, is always available to assist or advise. Most of the vendors SF Valley uses have been excellent. We will even request a particular vendor for various jobs because we trust their work and they know our building.

This company is scam, they do not have any physical address and just a mail box which they do not…read moreopen it at all, they ask you to provide them your account number for ACH to withdraw as much as they want and you can not mail the check to them since there is no physical address, perhaps the had too many lawsuits so they hide somewhere with a fake mail box, this is absolutely illegal to force you to provide your account to third party and it is just option if you like, their service, acts and behavior is not ethical, Do not trust them , this company is fraud