My wife and I went into the Springville, NY store because we are planning a total renovation of our…read morekitchen. There were two younger ladies in the department well aware we were looking for samples and they never approached us to offer help or answer questions. After about fifteen minutes of watching them on their phones we walked out never to return . very obvious that their phones were more important then customer service

We recently purchased a new refrigerator from our local Lowe's. Our experience from the purchase to…read morethe delivery was fantastic. A special shout-out to the delivery personnel. They were professional, courteous, very knowledgeable & helpful.

had a whirlpool duet dryer making screeching noises- Chatgpt recommended this company- Joe arrived…read moreon time immediately diagnosed problem and repaired the pulley. extremely pleasant and knowledgeable. Even divulged some tricks of the trade that i was sworn to secrecy- $200 later up and running- highly recommend

In 2003 I bought my complete set of kitchen appliances from SouthTowns Appliance at this location…read moreand they would have gotten 5 starts if I were writing Yelp reviews back then. Today, the parts, service and repair people who were in the back have expanded to the entire facility and are keeping up the tradition of excellence. My 19-year-old dishwasher finally wore out. Me, being "thrifty" aka "cheap" priced a new one at Best Buy, Lowes and Home Depot before heading here. Each of them had a model to fit my requirements (24 inch stainless steel front and tub) on sale. None had the one I wanted on display or in stock. I would have to order and wait. Only Lowes had someone in the store who knew how to find a dishwasher in their system without getting help. The appliance department in Best Buy looks like someone went through and shoved everything into a pile. I saved the best store till last. The dishwasher I wanted was on display in the front of the store. The knowledgeable salesperson knew the price and answered my questions. Within a minute I knew the price here was better than any of the big box prices. I ordered my dishwasher on the spot. It was in stock, delivered, and installed at the date and time promised. Bravo!

Carlos was friendly & very knowledgeable. He diagnosed my washer issue, explained the options to…read morerepair and got it handled. He was responsive & fair priced.

Carlos came out to repair my gas oven when it wasn't heating to temperature. Although, he didn't…read moremake it to my house at the appointed time, he still came. He knew what the problem was, checked the failing part, gave me a quote on cost of repair, all within 10 minutes. I went ahead with the repair and he wouldn't charge me until he made sure the repair was working, which it was. Carlos was very knowledgeable about what he needed to do, was very professional in doing it, and saved me some money in doing the repair. This is the second time I've used his services and will look to him again if needed.

We recently had DC Appliance Repair look at our refrigerator/freezer. I'm so glad we found them…read more They're a very professional company -- answer the phone on the first ring, answer your questions professionally, send you a text to confirm your appointment, provide you with clear information so you can make the best decision for your situation (no pushing you into a repair), leave you with some information, and email you afterwards. We're very happy and our only regret is we didn't find these people sooner. We'll definitely use them again in the unfortunate event something happens with one of our appliances.

I hired D.C. Appliance repair to fix a leaking refrigerator. I was able to schedule next day…read moreservice which was nice. The technician, Andrew, was very nice, polite and professional. He was able to diagnose the problem just by me explaining it to him and had the problem fixed in under an hour. That is great service. Most appliance repair companies charge an initial house call with either a half hour or hour labor. Parts are always extra. Their housecall fee was the lowest I could fine plus they provide an hour of labor included. Lowest price plus great service. Will definitely use their company again. Highland recommended.

Highly recommend Mike for your service calls. We have used him twice. He has always always been…read moreknowledgeable, reliable patient and honest....Thankyou so much Mike!

Mike was great! Quick to communicate and get out to our house to solve our oven problem.read more

The luggers were polite, on time, called ahead and did excellent job…read more I would call them again.

The Junklugger guys were prompt, nice, understanding and helpful. I appreciated that when I ran out…read moreof time to donate my house contents before the sale close they arrived and removed it from the house, basement and garage without a grumble. Their contract says they will donate and not dump in a landfill which I valued and it's why I choose them. They took a little of the sting out of a painful process. They were very communicative about the dates and times, they had to come twice.

We worked with Trish at Kitchen World as part of our project to remodel our kitchen and first floor…read morebath. It was an outstanding experience. Trish met with us in our home to see the space and hear our vision. She designed a layout that was realistic for our budget and still met our expectations for the updated space. She helped us throughout the entire process and was very patient even while explaining the differences in options since this was our first remodel experience. Trish also connected us with a contractor who was already a KW installer and had familiarity with the pieces. The entire process was so smooth and the entire project finished on time, on budget, and exactly what we envisioned. It has been almost 5 months and we absolutely love our updated kitchen! Huge thanks to Trish and Shoulda Called Vince for the amazing work.

***UPDATE FROM MY PRIOR COMPLAINT***…read more I called again and was transferred to a new representative Deanna. Left a message a few weeks back and no call yet. For context this is only for a quote. If kitchen world cannot even return a call for a quote how in the world would they ever return my call if something was wrong with the kitchen????? Not what you expect from a local Buffalo company

The entire experience of getting the gas stove/range installed was a dream. Their technicians were…read moreprofessional, efficient and did a great job of walking me through the stove mechanics once they installed it. They responded to my inquiry quickly. The quote was reasonable and they were completely transparent about the costs. I can't say enough good things. I would hire them again!

From the owner: WNY Install Co. Specializes in TV Mounting, Doorbell repair/installation, Home Theater & Smart-Home…read moreConsulting and Home Appliance Haul-away and Installation