Good luck scheduling an appointment with this man! Called him 2 hours before the scheduled…read moreappointment, and he blew it stating that something just came up last minute. Rescheduled for a different day, and he never showed up. He didn't even bother to call back to explain the reasons and reschedule. Absolutely poor customer service and appreciation of customer's time! Is that what is called a "Hi Tech"? I assume, if someone calls the company a "Hi Tech", would have some sort of reminder of appointments on the electronic device or, at least, a calendar and a pen. Otherwise, it's just a completely false and misleading statement for customers that should not be used by any means. Would not trust doing business with this guy. Your project will last for years!

From the owner: We are the solution to anything and everything "Hi-Tech" in your home or business. We specialize in…read morehome theater and audio systems, retro-fit wiring, universal remote programming, networking and wi-fi, as well as smart phone control integration. We also set-up video surveillance, taking pride in our impeccable attention to detail and efficient service, ensuring your home or business is wired and all audio visual is easy to control.

My elderly father had an antiquated tv / surround sound system that needed to be fixed/parts…read morereplaced. Although, we were not at all happy with the "sales" that initially came to the house to give us an estimate because of a lack of communication between his team and us as customers, the tech associates that came to fix the problem were extremely knowledgeable and dedicated to the job. We were thrilled when they fixed the issue and explained in detail the new system. The four star is not a five because and only because of the one sales member that we initially dealt with. At the end of the day project was completed and it works! They waived the final fee after listening to my frustration with sales associate.

I have used audio services twice in recent months. Both times went very smoothly. My sales person…read moreJames was very helpful, responsive and accommodating. Paul was the technician, did a fantastic job, very detailed and knowledgeable. Was an expert on Sonos products and their installation and operation. Very confident in their abilities to satisfy the customer.

SHOPPERS PLEASE READ ALL OF THIS REVIEW BEORE MAKING YOUR DECISION. Again our system is not working…read moreand again we have to wait for another week. Since we noticed that our battery in our panel is low and trouble shooting it on the phone with a tech support for over a half hour and 4 emails within a 10 minute time frame saying that the control panel battery is running on 3% on my 9 yr. wedding anniversary she tells me she is sorry but we have to wait for the tech to come out because she has tried everything. The next day I call to try to get our appointment moved up and one tech guy tells me have you tried this and that and when I tell him we tried everything he tells me the tech support that I spoke with last night has no notes in the system. Since last night when I had 4 emails I now wake up to 25 emails saying the same thing and at 8:15 this morning Vivint calling us to tell us something we already know. So I call to ask to have our service discontinued and was told I had to speak to their Customer Loyalty Dept. I speak with their Customer Loyalty Dept. for him to tell me that I cant get out of our contract and he has given us way to much money in credits that he cant do anything for us now even thou now our control panel is not showing us that the door is locked and when windows or doors are open. He tells me that the tech will change out the control panel when he comes in a week. I told him they have already changed out the panel 2 other times. Guess what. Again there are no notes in the system showing that and when the techs come to your house they don't give you any paperwork to show what they did. So you look like the liar when you tell them that the panel has been changed 2 other times. So here we are how many more emails will we get saying that the battery is low or when it gets to 0 and completely stops our house AGAIN goes unmonitored. They answer the phone where we protect your home and family. How do they do this? I tell the Customer Care Loyalty Rep I want out of our contract due to them not giving us the services we are paying for. He tells me because they are willing to replace the panel because there is no record of it being replaced even thou again I tell him to contact these employees who have replaced it he tells me I cant get out of the contract but its fine for them not to protect our house and may family. Keep in mind I have 3 grandkids that live with us and that was the whole reason we went this security system. One more thing. The numbers they have listed on the internet for their Corporate number is all lies they all go to their Customer Service. You cant get a hold of their Corporate Office.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

10 out of 10 do not recommend. I sold my home and move to another state and was told by three…read moredifferent ADT employees that as long as the new homeowner activated services within a 30 day period my cancellation fee of $500 would be waived. I confirmed the new homeowner activated services well within the 30 day period and was again told the fee was waived and I did not owe. ADT ended up still charging me the fee and when I called to correct the situation, I was given the runaround and eventually spoke with the most incompetent employee who said I was lying and I was never told the fee would be waived. I informed him I knew the calls were recorded and ADT could go back and review those calls and confirm the information I was provided. The guy actually laughed on the phone and would not transfer me to a supervisor. I called back and spoke with a supervisor who told me I was correct and I should never have been charged the fee and transferred me to billing to initiate the refund. The individual in billing, "Filipe" told me they initiated the cancellation of the charge but I would have to call in 1 week to request the refund. So ADT had no problem taking my money but because they messed up, I have to wait another two weeks before I can get my money back? After spending over 30 minutes on the phone with them this morning to correct THEIR error? How does that make sense. I will never use ADT services again. Do not sign a contract with this company.

Not sure how this specific branch is but ADT as a company is just a large contract scam company,…read morethey lock you into hard contracts using you social security number or other forms then when you are locked in they change the rates or charge extra fees. Do not use ADT