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Whitelock Ron

5.0 (1 review)

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2 months ago

He's super sweet. Products are great and designs are nice. Believes in his work...always has!

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Mathis Home - Beautiful purchase!

Mathis Home

3.0(872 reviews)
1.4 mi

I bought a bed frame from the Ontario Mathis, and went to Irvine to look at dressers/nightstands to…read moredo a mix/match of things, and Stan was so helpful. He even moved around some night stands to do side-by-side comparisons to the floor model of my bed frame to see how the colors contrasted. I didn't buy anything this visit, but it was such a nice experience and he didn't pressure me to make a decision or buy something right then and there. Overall positive experience!

Mathis Home advertised haul-away, but the delivery team refused to take my old bedroom set after I…read morehad already moved it into the garage for easy removal. The reason given was "skeletal remains of a bug," despite no live insects or any real issue. This felt like a convenient excuse to avoid doing the job. I was left stuck with furniture I now have to dispose of myself -- completely defeating the purpose of the service. If haul-away depends on arbitrary judgment calls, customers should be warned upfront. Very disappointing experience. Update: I understand the policy explanation provided, but in this case there were no live insects or evidence of an actual issue. Refusing service based on what was described as "skeletal remains" felt like an overly rigid and unreasonable application of that policy. Policies are important, but so is practical judgment, and this experience lacked that balance. For context, finding something like a spider remnant in an older box spring is not unusual and does not indicate an infestation. Treating it as such and refusing service was not a reasonable interpretation of the situation. This policy, or at least how it is applied, needs to be reviewed.

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Mathis Home - Jacket

Jacket

Mathis Home - OK city

OK city

Mathis Home - Our new couch! Thank you Steven at Mathis Brothers!

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Our new couch! Thank you Steven at Mathis Brothers!

Whitelock Ron - furniture - Updated May 2026

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