Cathy Heese took care of us. She has such a warm and funny personality. Very kind and shared in our…read moreexcitement for our upcoming wedding! Walter repaired my ring...which I professionally demolished in the closet door. All that remained was a crumpled mess with a couple gems missing. I had to bend it to pry it off my finger. After Walter got to it...It looks BETTER than NEW. Just an incredible job. Extremely timely and professional. HIGHLY RECOMMEND!!! The man knows what he's doing!

Cathy helped me pick a new diamond setting and stone. What a wonderful job she did! She answered…read moreall my questions, gave helpful advice and was patient helping me find the right piece. Walter also got involved when I had specific concerns about setting the diamond and what was involved to make it the perfect ring. He was a true professional and answered all my concerns. What a great team, truly professional and I felt in great hands when making such a big decision. I've found my new "go to" jeweler that I not only trust, but enjoy my time with them!

He offered to fix a necklace for $140 and it would take a week. Then I brought it back to my old…read moreneighborhood. The people at A Trio fixed it for $20. I picked it the next day. This was an amazing side by side comparison.

I took a mother's ring in to Kelvin Schroeder's to be resized - from a 9 to a 10. In the process of…read moreresizing my ring, one of the birthstones was broken. Initially, the replaced stone extended below the ring sharply poking into my finger, and the holes on the inside of the ring, where the 4 stones were set, were not uniform. I asked that it be repaired so the stone didn't scrape and irritate my finger. I heard more than once from Kelvin it was costing him so much to make the needed repairs (Keep in mind his goldsmith fractured the stone). Kelvin called me and asked if it was important the stones be in the same order as they were when I initially brought the ring in. I replied yes - they were in my children's birth order. When I picked up the ring, Kelvin had me hastily sign a paper releasing them of any further repair obligation. He was condescending and couldn't get me out the door fast enough. Quality of workmanship was poor - ring is not round as it was before. And, the stones are NOT in the correct order. I'm very disappointed. I will take the ring to another jeweler to have it made right. I will NEVER use Kelvin Schroeder Jeweler for any of my jewelry needs again.

Fantastic service and fantastic rates! I would definitely recommend…read more Last year I bought an engagement ring and I needed to get it appraised in order for insurance to cover it. The big box jeweler had a guy come once a month to do it, and of course I just missed that date so I had to wait a whole month. The whole time I was afraid that something might happen to it while it being uninsured. After getting it appraised, I was shocked to see how much they charged me for the appraisal. They definitely didn't let me know that it was going to be that much when I talked to them on the phone. It was like a monthly ring payment. Now, this year I had bought a wedding/anniversary band for my wife. And I was faced with the same issue...where to get it appraised. I had to wait for the date this guy would show up and they charged an arm and a leg. For a $1000 ring they wanted $150 to do the appraisal. So I decided to look elsewhere. I stumbled upon Midwest Gem Lab, Inc on Yelp. I went to their website, and their business looked very professional. What I liked best about them was that they offered their rates up front (no hidden costs). And their rates were half that of what I would have paid anywhere else...either from where I went to last time, or anywhere that I researched. So I decided to give them a call. They answered the phone promptly and were very polite and very helpful answering my questions. I asked them if I could make an appointment to drop the ring off. I started to look at my calendar for dates that were two weeks out. But she told me that I could stop by today and it would only take an hour! Wow, that is great. I wasn't expecting that. I decided to stop in the following day. Their building was very easy to get to. It's right on Bluemound and Calhoun. As I entered, I was politely greeted and taken back to her office. I gave her my ring and then left to run an errand. I came back and she was already waiting for me with my ring and the appraisal. She explained the appraisal and informed me what she did to come up with that value. Fantastic...last guy never explained anything. It was the easiest process ever to get my ring appraised, and she was the nicest person to work with. And you can't beat their rates! I will definitely be back in the future. I definitely recommend Midwest Gem Lab Inc. Very professional and knowledgeably, great rates and great service.

I shopped at many chain stores for an anniversary ring but the prices were outrageous and diamond…read morequality was less than I desired. Then I found Linda at Midwest Gem Lab/ The Jewelry Center. She made me a custom ring for considerably less than the big box stores and the diamonds are just the quality I hoped for. I couldn't be happier!

As a young clock collector (back in 2000), I bought a limited edition Sligh wall clock. After 23…read moreyears of running as intended, the left key wind hole had issues and the chimes stopped. I took the clock to Michael, and he suggested a $120 oil and clean, which is quite reasonable if you know the price of maintenance on clocks. He repaired and cleaned the movement, but also cleaned up the exterior. It looks new! When I went to pick up the clock, he even brought it to the car for me and provided towels to keep it from getting scratched. This is a terrific family run business, and I will be back! In addition, his shop is clean and organized with many clocks on display! Great place!

Great service! Was quite reasonable and didn't do any unnecessary work!…read moreOwner is amazingly knowledgable. Definitely worth the 1 hour drive from Racine!

Joe was absolutely fantastic. Our situation was timely and he was able to come out right away. He…read morewas professional, knowledgeable and personable. He answered all of my questions and gave some great recommendations too. He delivered the appraisal right on time even though he was undergoing a family situation at the time. I highly recommend him.

Seth D. and Andrew B. of Servpro were both very unprofessional in my opinion…read more Concerns were not only glossed over but (An)drew B. went to so far as to be confrontational and aggressive with us. It's shocking to see such behavior tolerated by employers. "Business Manager" Seth D. was unsympathetic and both his demeanor and appearance was anything but professional. He was of no help or assistance. I would NOT recommend this company. And in particular the Waukesha/Milwaukee franchises.

Where to start! This company has been amazing. I currently live in Ohio and have an elderly Aunt…read morewho lives alone in Waukesha. I received a phone call after the deep freeze around Christmas that her kitchen pipe had froze and burst flooding her kitchen which in turn flooded her basement. Not really knowing what to do I got online and searched mitigation companies and called this Servpro and spoke with Summer. I was saddened to hear that there was a long backlog; wait list of at least two weeks due to the deep freeze:( I had called on a Friday and the next Monday I received a phone call from Fernando at Servpro stating that there was a cancellation and that they would be heading to my Aunts house! I think someone was looking down from above. I don't want to go on and on however these people are ANGELS in disguise. This was an extremely stressful situation considering we live in Cleveland and would not be able to get to her house for a week or so. Everyone there treated my Aunt with respect and showered her with support and truly cared about her and her situation. They came in an removed all damaged property and got her house dried out in no time and ready for reconstruction. Everyone on her team, in the office and all the managers/owners went above and beyond. If I ever was in this situation again (Praying never again) I would use this company hands down. I HIGHLY RECOMMEND THIS SERVPRO! Thanks to Matt, Travis, Fernando, Summer and to everyone else I missed

These guys were great -- super helpful. I had a cedar chest that I bought in Albuquerque. When I…read moregot it moved here to WI, one of the legs was broken. They were able to quote me a price based on photos. I dropped off the chest, and they were accurate on when it would be ready. I was out of town for work, so they held it for a few days. The guys are super friendly and easy to work with. I have other wood furniture, that if it ever needs work/refinishing, I'm definitely bringing it here. The chest is now fixed, and it looks great again!

Charles and Blake continue to sincerely build a wonderful business. See our Barrister bookcase in…read morethe photograph. This was my Great Grandfather's and is approximately 100 years old. It is just as it was then, now again in 2023. Thanks to the Turner's and their team of artisans!

Their customer service and speedy response is exceptional, and I will never shop anywhere else for…read moremy jewelry needs. Not to mention the benevolent quality and value of a selection that they have at this location. I highly recommend this place to anyone who wants to get an affordable, amazing looking piece of jewelry and have a great experience.

My family has been coming to Kesslers for as long as I can remember and I cannot name one bad…read moreexperience. Today my husband and I had a different kind of shopping experience that we were not looking forward to. We needed to replace my wedding set that was lost. We worked with Jessica and I felt so at ease and not rushed throughout the appointment. She listened to what I wanted and didn't and we found a perfect set to replace what I had lost. I will forever be thankful for that. The store specifically did not carry a few options I was interested in and had them brought in from sister stores that did, but also had a great selection themselves. She priced out all different diamonds for us and helped us choose the best stone for our budget. Overall just amazing experience.