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    Robert Haack Diamond

    3.2 (40 reviews)
    Closed 10:00 am - 5:30 pm
    Updated 3 weeks ago

    Services - Robert Haack Diamond

    Jewelry repair

    Robert Haack Diamond Photos

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    Analisa C.

    I went to this store after I got married and paid 150 dollars to get my ring solder my engagement ring with my wedding bands. The women working the counter took down all of my information and assured me that my rings were in good hands and that I would be receiving a call in about two weeks once my ring was returned. My rings were returned to me three and a half weeks later reversed, completely attached the wrong way. I was absolutely devastated as I had waited nearly a month to get my rings back. The representative then began to patronize me referring to me as honey and sweetie, all of which was completely unprofessional. I then asked her to refer to me by my name and she proceeded to walk away from me and help an incoming customer. The jeweler then took an additional week taking my rings apart, so by then a month later I had received back my ring the way I had given it to them. I met with the jeweler and store manager and they both had nothing but excuses. If you care about your sentimental items I do not recommend Robert Haack.

    A close-up image shows a diamond engagement ring with a large, round-cut center stone surrounded by a halo of smaller diamonds. The band has detailed metalwork with additional small diamonds embedded in a decorative pattern. The ring is worn on the person's finger, which has visible skin texture and natural lines. The background is blurred, emphasizing the ring's design and sparkle.
    Liam L.

    After 17 years of marriage, my wife wanted to "upgrade" her ring. We stopped in with the intention to just look around and dealt with the manager, Leslie. She was very patient and spent a lot of time showing my wife various options and took the time to explain the different setting and quality of diamonds. My wife wound up finding a ring she loved and bought it! Leslie offered a very fair trade value for her previous wedding set and applied it to the new ring. We were very impressed with the amount of time Leslie spent with us and we never felt pressure to buy that day, nor did she try to upsell either. We would definitely recommend Robert Haack Diamonds and Leslie in particular!

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    1 month ago

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    5 months ago

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    1 year ago

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    6 years ago

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    5 years ago

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    5 years ago

    Sold, gold and silver a couple times. Always a good experience. Nice collection of jewelry as well!

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    3 years ago

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    7 years ago

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    Bret E.

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    7 years ago

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    4 years ago

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    10 years ago

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    7 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    13 years ago

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    13 years ago

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    12 years ago

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    9 years ago

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    6 years ago

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    7 years ago

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    6 years ago

    I know the owner Bret! Real nice, professional, and friendly! You will get a good price on jewelry and buying it from them!

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    15 years ago

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    7 years ago

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    17 years ago

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    7 years ago

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    10 years ago

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    8 years ago

    Very satisfied with the service and quality of a diamond ring purchased. Leslie was very attentive and very patient with me.

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    13 years ago

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    9 years ago

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    13 years ago

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    Review Highlights - Robert Haack Diamond

    Marva was fun to work with and treated us as though we come in all of the time!

    Mentioned in 3 reviews

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    Rogers & Hollands Jewelers

    Rogers & Hollands Jewelers

    (21 reviews)

    $$$

    Very helpful and friendly staff. I needed to replace a necklace that was too short but I wanted a…read moreproduct as close to the original as possible. The woman assisting me grabbed this giant book and we set out to find exactly what I wanted. All of my questions and concerns were taken into consideration, and the product was ordered and delivered to the store within about a weeks time. I'm very appreciative of the helpful and friendly staff. I do not wear a lot of jewelry, but if I was ever in the market for some I would look here first.

    Customer service at this store was great when purchasing my and my husbands wedding bands, very…read moreknowledgeable and helpful throughout the purchasing process however, when I needed the band and engagement ring saudered together, which was part of the care package my husband purchased is when I was extremely frustrated with this store. When my ring was to be returned to me they had attached my wedding bands to the wrong engagement ring. When this ring was given to me I was terrified as what would happened if someone else would have walked out with my engagement ring. The manager Ay-Ling L. was unapologetic and rude, repeating to me that this had never happened before, not even attempting to show any type of sympathy. I was not given a survey and was never reached to by upper management. I would not recommend purchasing any sentimental jewelry here as it may be misplaced or mistreated.

    Scott's Jewelry Shop

    Scott's Jewelry Shop

    (27 reviews)

    $$

    Went in to visit Scott with a broken prong on a marquis-styled ring and with some drawings and…read moreideas for a pendant redesign. It's hard to find or trust a jeweler and Scott easily earned my business for life! Scott is patient, caring, and sincere, and truly loves his job. He looked at my ring and explained what needed to be done for repair. He also alerted me that the stone had damage-cracks but he would do his best. When he received the parts he started working on the ring and during the process broke the stone. He called me immediately and told me the unfortunate news and said that he had another stone on order at his expense. When I got the ring back it was perfect, and the stone is of much better quality than I previously had. Scott and I looked in books and online for ideas for the pendant I want to redesign. Even though I had my heart set on some designs he told me the honest truth about the flaws in the designs and produced a design that will not only be beautiful, it will last for years, and it will be reasonable! He added higher quality stones at a discount & gave me a very good price on old/unworn jewelry. Even though I haven't presented the payment yet and the project is on hold, I'm very excited to get the piece completed. I can't wait to work with Scott again! Take all your jewelry to Scott, you won't have regrets!

    Scott resized rings for both my husband and me. He did a perfect job! Also, it was done in a timely…read moremanner at a fair price. Yes, I'd recommend him!

    Paul's Jewelers

    Paul's Jewelers

    (15 reviews)

    $$

    Fast and professional service that you don't find a the national chain stores…read more When I dropped my ring off to be resized they said it would be about a week. Two days later I received a call saying it was ready and it fits great. Looks great too!

    Update: I spoke to Mitch and explained to him that it is illegal to add on services and charge the…read morecustomer without the customers knowledge and permission. (Wis Stat 100.18 bans false or deceptive sales claims. Wis Stat 100.20 empowers the state to enforce fair-dealing in commerce) Note that if a business charges more than the estimate without prior notification and approval - or overcharges beyond posted price- YOU have the right to a refund of the overcharge and in service contexts- potentially double damages in small claims court. He is now well informed so I expect this practice to stop immediately. If they break your jewelry while attempting to make a repair YOU have the right to tell them to stop and give you all the pieces so you can take it elsewhere if that is your desire. At minimum, they must call you and tell you what needs to be done, how much it will cost and get your approval before doing anything else. Mitch, maybe you should give me a call tomorrow, or now if you'd like, and you can discuss this with me professionally. I needed my wedding set sized down. It was uncomfortably too big. I was quoted $135 and a 3week wait at one place. Paul's jewelers quoted me $100 and a week turnaround at most. I go to pick-up my ring and I'm blinded by the shine! But not blinded enough because I definitely saw the $190 price on the card reader. I pushed back and the lady proceeds to say $100 for the sizing, yes. The rest is for the cleaning. I know that standard cleaning comes with jewelry repair because jewelry gets very dirty during repairs. So why am I being charged nearly double? She says it's the Rhodium coating, to make it shiny! I didn't ask for anything more than a sizing and the cleaning that comes with it. She did me a favor and gave me a discount Seriously?! So I'm not familiar with this special cleaning they did and look it up. Google ai says " Rhodium Plating: Commonly used on white gold and silver, this process involves plating the jewelry with a thin layer of rhodium--a rare, white precious metal. This gives the jewelry a bright, silvery-white look and provides a protective coating that prevents tarnish and scratches." Did I mention my ring is YELLOW GOLD? So why would someone just naturally assume to plate my yellow gold ring?! Will never step foot back there again. I'll bet Paul's spinning in his grave that this is how his business is being run! They are crooks and I'm certain that too many people fall for their BS!!

    Robert Haack Diamond - jewelry - Updated May 2026

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