Cigarette butts and a half eaten pills! This place wasn't cleaned before we arrived and management company (Whitefish Escapes) felt like it was good enough. Outside of fact that they and the property owners (who they blamed) were unwilling to let us re-book our stay for a future date I am shocked they could pass this property to renters at all. They held us to every word of the 9 page agreement but then could not even have the place cleaned or the walkway cleared before we arrived. Cigarette butt and a half eaten pill on the night stand, egg covered pan put away as if clean, filthy towel left behind, water leaking from the vent in the downstairs bath, walkway from stairs to front door covered in snow/ice, door handle to the deck not functioning and past guest dirty clothing left behind. When I brought these up again after the trip and asked for a refund on the $350 cleaning fee they offered $100. I guess they agreed it was not clean but thought it was good enough for us. We were all grossed out by the property but more disappointed in Whitefish Escapes Management. If you are coming to Whitefish I would seriously avoid renting any property managed by them. Plenty of other options. We learned our lesson the hard way this time. Just to be clear, this review and rating have nothing to do with not being able to re-book for a future date or credit. read more

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THOUGHT ABOUT OUR STAY AT 32 NELSONCREST - JULY 9-16 For several months we have looked with great anticipation to our week-long stay in Whitefish. The photos of the house and the view of Whitefish Lake were impressive and very appealing. We now know that photos taken at some time in the past do not accurately represent the current environment. In the case of 32 Nelsoncrest, they present an entirely misleading view. While none of us were anxious to leave Whitefish, we could not get out of that house fast enough. It could have been a very pleasant experience if you or the owners took a little time and money to properly stock the house and make necessary repairs. My wife and I entered the property at 3:45 on July 9 to be welcomed to a sauna. Literally! The living room temperature was 81 degrees. That was with the AC running, as well as three portable AC units and many fans. And that environment existed for the entire week. At some point each afternoon it reached 84 degrees! Not until the sun went down and we opened windows (those that could actually be opened) did the house start cooling down. By morning it was a pleasant 68 degrees. That lasted for a few hours until the sun again blasted through uncovered windows. I digress, the lower level kids bunkroom NEVER cooled down, without sufficient flow-through ventilation and no portable AC unit. The massive decorative windows might be a plus in the winter, but hardly in the summer. The issues with this property are numerous and described below. SUPPLIES/ FURNISHINGS If the house is going to be advertised as sleeping eight, there needs to be linens, extra towels, glasses, plates, and seating for eight. 1. Two rolls of toilet paper per bathroom and then you must buy your own. Really? 2. There were THREE glasses in the kitchen. Coffee mugs do not count. 3. Tissue box in master bath had two tissues left. No extra box found. 4. The house accommodates eight but the dining room table seats only six. 5. Patio has plenty of deck chairs but no table. 6. No bathroom wash cloths. 7. No kitchen towels of any kind. 8. One remote clicker only way in/out of garage. No button inside garage. Keypad outside garage but we were not provided code. Rather inconvenient. REPAIRS 1. Lower level kids bunkroom - torn wallpaper. How difficult is it to fix that? 2. Burned out light bulb in master bath. 3. Some doors need door stops to keep door from hitting wall. 4. Faucets in master bath and main floor bathroom need tightening. 5. Several windows need attention. We worked on the mechanism in three windows so they would open more easily. All should be looked at and serviced. 6. Deck surface will become a safety hazard. First, the deck covering is torn in one location, thus allowing water to seep below and damage whatever is underneath. It is already evident that water may have already affected the subsurface. Just walk on it and experience the give in the flooring. One day someone may just fall through. 7. The toaster over is disgusting and should be discarded. Would not always cut off. 8. Gas Grill - side burner and infrared worked but could not make main burners work. Infrared would not cut off so I turned off gas intake. 9. Replace accordion shades with real curtains. Please, at least cut the pieces to the height of the windows. More importantly, several windows could not be opened because the pieces of material could not be rolled up. And a great view of the lake from the kitchen window was hidden by shades that could not be rolled up. We also noticed that in the on-line house photos, none of these paper shades were shown. But then, neither did you show the portable AC units or floor fans. 10. The central AC unit might as well not exist. Even when running, it put out virtually no air. It would still take a lot to counteract the brilliant sunlight, but a new unit would certainly help. 11. Several light switches seem to control nothing? 12. Portable AC units are not thoroughly sealed at the window. The hot exhaust hose does not help the room temperature either. Maybe insulated hoses would help? 13. Major odor in kids bunkroom. We think it might be coming from the fireplace. It was noticed by everyone and nobody wanted to sleep in that room. This smell alone was almost reason enough to cancel the rental. It was almost unbearable and another potential health hazard. 14. The deck railing is a safety hazard and should be fixed immediately. Any weight pressed against it and the rail will fail. This is especially dangerous with young children running around. The deck would not pass any type of inspection. In summary, for an expenditure of nearly $3,200, we expected a lot more. If a little time and money were spent on this property, it might actually come close to the one we saw on your website. As it stands, I pity anyone else who has to ensure even one day at 32 Nelsoncrest. read more

Attention to detail. Responsive. Solution focused. Having Whitefish Escapes manage our property on Big Mountain has been a dream!! Highly recommend. read more

Whitefish Escapes - 129 Slopeside Dr. - Vacation Rentals Near Me - Whitefish, Montana

Beautiful properties but much more focused on making profit then creating good business. Had several poor experiences with this company

I rented a downtown whitefish property from them and i loved it! Helpful before and during my stay. I will recommend Whitefish escapes to all of my friends and family! read more

Do not rent from Whitefish Escapes. They are not customer friendly or helpful. Contact me for photos and further details.

Due to COVID concerns, we asked for a cancellation refund and were told no. We even asked if we could just reschedule and were told no. We understand that the contract says no refund after a certain date, but it is shocking that they won't even try to work with us during these unprecedented times. We owned vacation properties in Colorado and allowed everyone to rebook or we just refunded their money if they had COVID concerns. read more

Whitefish Escapes actually "ghosted" me after I had written months in advance looking for a long term rental on a certain property. In fact, Kelly indicated that a discount could be possible for a long term rental, and then when a "discounted" price was presented to me it was actually not a discount at all. Then after I made an offer to rent a property (involving over $20k), Kelly just stopped corresponding entirely. Very misleading, bad customer service and frankly just rude. If you want to pay full price and have no issues with anything I'm sure they are fine. Beyond that, beware. read more

We booked a house for rental many months in advance and, after that property was sold a month before our trip, we needed to rebook on short notice. Joe and Theresa were were pleasant and helpful during this process and I appreciate their professionalism. When we arrived in Whitefish, I texted asking for suggestions as to where we might be able to store luggage prior to 4 PM check-in time and received no reply. It's completely understandable that Whitefish Escapes wasn't able to offer any assistance or recommendations, but I don't think it's unreasonable to expect a reply acknowledging my request. It left me feeling that I was being ignored in hopes that I wouldn't ask for any other form of assistance. When we arrived at the house where we'd been rebooked, internet service was not functioning. I texted Whitefish Escapes and was told to reboot the modem. After reporting back that doing this had not helped, I received no reply and there was no follow-up. We worked around the 1 mb/sec signal for most of the week until it completely crashed. It was only after sending multiple screenshots demonstrating that there was NO signal that Whitefish Escapes recognized that there was, in fact, a problem and initiated steps to remedy it. They did apologize and the owners offered a bottle of wine or $100 gift certificate to a local restaurant, but the offer seemed as if it failed to recognize how seriously the lack of internet service impacted our ability to our vacation. No internet access= no vehicle reservation for Glacier National Park and difficulties in planning alternate activities . We came to the area to experience the park, not to have a discounted restaurant meal. read more

Whitefish Escapes is a great company. They are honest and their property managers are all consistent, friendly, and trustworthy. It is a pleasure to do business with you Whitefish Escapes! read more

Whitefish Escapes is renting out units in Whitefish illegally. This kind of practice destroys neighborhoods, I spend a lot of money to live in a neighborhood that is not eligible for any rentals for less than 1 month at a time. During my stay in this neighborhood this company has continually rented out the home next to me for 4-5 days at a time. Whitefish Escapes did nothing to mange the snow removal for that property as well as the regular outdoor maintenance. This company is only interested in making money.......at the expense of the rest of the neighborhood. Do not contribute to this mismanagement! read more

Whitefish Escapes was very accommodating for our group of 12 adults and 3 children. We stayed at a large, luxurious house near Whitefish Ski Resort and it was an incredible trip for everyone. The home was spotless and the kitchen was furnished with high end appliances I would expect to find in a five star restaurant. The bedrooms were also very clean and the beds actually comfortable. The private hot tub on the back deck could have been larger it had seats for 6 but the house sleeps 17, just an idea. The manger of the house was a nice guy, prompt responses to our many question's and he pointed us in the direction to some great eats. read more