Over the last few months, I have researched a variety of care/living options for my uncle,…read moreincluding at-home care and senior community living. I was immediately impressed when I researched Springfield Place in Petaluma, CA. The staff went out of their way to answer questions and to provide any help needed before, during, and after the decision-making process of whether or not this was the right location for my uncle. Once he decided that this was where he wanted to be, the staff helped in every way possible to get him moved in and set up in his new home, including personally going to Kaiser's medical offices when we were having trouble getting some of the required forms signed by the doctor. Without their help to navigate Kaiser's medical system, I think we would still be waiting on those forms long after I had to return home on the East Coast. The staff had excellent covid protocols in place that made me feel like my uncle would be as safe as possible. They had a great set of documents to help me organize what was needed to move him in quickly and efficiently. Their facilities staff was helpful in hanging a few pictures that I couldn't manage. The front desk had a welcome sign up for my uncle during his entire first week there. The other residents made a point to come introduce themselves and to say hello. There was a notable mix of residents who were at various stages of care and mobility, and they were often out in the common areas talking and socializing with each other. There was a guest room that I was able to use for a couple of days to help make the transition a bit easier. The food was surprisingly good, and I'm rather picky. I was expecting cafeteria level food and was delighted to find that the food was restaurant quality....and better than a few restaurants that I went to during my stay. They have a variety of rooms layouts available, all at different costs. We went with a large studio with a large den, and we used the den as a bedroom. This apartment that we chose doesn't have a window in the bedroom/den, but it does have two large French doors that open into the living space making it feel bigger and brighter. We were able to fit a lot more furniture and "stuff" than I had imagined due to the extra closets by the bathroom. I know a lot of people are concerned about the costs of senior care facilities, but at Springfield Place we got the apartment, the assistance of the facilities team, the nursing staff, laundry assistance for towels and sheets, the front desk staff, three meals per day, heating, electricity, and community activities all within the price of the monthly payment. When you add all of that up and then add on top of it the fact that you know that your loved one is not alone and that there is someone always around to make sure they are okay.... the price seems more than reasonable. The price does increase a little depending upon the level of care that your loved one needs, but even that seems reasonable, especially after seeing how well the staff cares for those who need additional levels of care. All in all, I am very happy with the experience and am really glad that we found Springfield Place. Plus, as my uncle says "It's close to the golf course!"

A very special place, a small community that really embodies the heart of Petaluma! Lovely walking…read morepaths and gardens. You can see the genuine pride in every employees smile, everyone loves this place!

Very poor care overall. A few years back my sister in law died there. We were notified just before…read moremidnight and because we dint dive there then to pick up her belongings they kept them. it was the beginning of the month and they would not give us a refund for the three weeks .

Extremely poor meals without sufficient protein. Breakfast often a medium bowl of hot cereal, small…read moredish of applesauce and small glass of juice--and at least once bowl of cold cereal. When family asked for eggs and meat, they were told, "That's not on the menu." Weight loss of 20 pounds while a resident was there. Manager left resident in bed without getting up into wheelchair, except for weekly shower, for the 5-week duration of stay there, though repeatedly asked for by his family. ( Had previously been up daily in wheelchair.) Bedsore on one heel after no turning or care of feet. Physical therapy had to be stopped because owner wouldn't help get resident up. When seriously over-medicated by Dr. Aye, owner continually argued with family against asking doctor to reduce and finally discontinue it. (With Power of Attorney it was accomplished by family.) Let resident go 5 days without having BM, necessitating a painful 4 1/2 hour Emergency Room visit. More than once resident's family was yelled at by owner and husband --heard by speech therapist once who was talking to family member on the phone. As of July, 2017: STATE OF CALIFORNIA has reviewed Our House because of those serious complaints. This is their report: Staff failed to provide adequate food service - Unsubstantiated Staff failed to meet resident's overall personal care and needs - Substantiated Staff failed to seek timely medical attention for resident - Unfounded Victoria Willis Licensing Program Analyst Community Care Licensing, MS 29-11 (707) 588-5087 Fax (707) 588-5080 victoria.willis@dss.ca.gov I'M DISAPPOINTED THEY COULDN'T SUBSTANTIATE THE FIRST AND THIRD ONES, BUT THANKFUL THE SECOND WAS. AFTER MY HUSBAND HAD TO BE TAKEN TO EMERGENCY ROOM FOR BOWEL BLOCKAGE (3rd on list above) I'M SURPRISED IT WAS NOT SUBSTANTIATED. I LATER HEARD IT WAS NOT BECAUSE OWNER OF "OUR HOUSE" HAD CALLED THE VISITING NURSE AFTER 3 DAYS OF NO BM AND SHE SAID SHE HEARD BOWEL SOUNDS. NO ONE TOLD ME, HIS WIFE, ABOUT ANY OF THIS UNTIL TRIP TO ER.

I love how Windsong senior living is the best place in Sonoma all the staff are really nice and…read morecaring.

Recently we were looking for an assisted living facility in Petaluma. Windsong and their lack of…read moreprofessionalism was VERY disappointing!! Thankfully we found an exceptional assisted living facility in Rohnert Park. Clearwater at Sonoma Hills met ALL of our expectations!!

My husband has been a resident at Muir Woods Memory Care for almost a year now. The care he…read morereceives is better than I could have imagined. Staff members Jon, Lo, Lea, Asha, Cat, Lupe, Melinda, Lisa and many others are caring and respectful of his needs and those of all the residents. Administrative staff is always available to help as well. I visit a lot and the vibe at this facility is loving and kind. Families feel welcome and there is a great sense of community. My husband is safe, comfortable and content which makes me feel I made the right decision for him to live here. Mary O'Loughlin

As my dad's dementia was declining, we wanted to find a place that suited his everyday needs and…read moregave him the attention he deserves. From the minute we spoke to Lisa, without even seeing the facility, we knew we wanted in. We toured MuirWoods and instantly knew this was the perfect place for my dad. A week later, we were moving dad in and we couldn't have gone through a smoother process. Everyone In MuirWoods is so nice, so caring and so amazing with my dad. I don't think my dad has looked this happy in quite some time. The food always smells delicious and the facility is always sparkling clean. I love the fact that I can call anytime and get a report on my dad. Every time my dad calls me, someone is always there checking to make sure he is doing ok. They encourage him to take part in activity's and they have really brought the life back into my dad again. Thank you to this caring staff for loving their residents as if they were their own family. Putting your loved one in a memory care facility is really hard, but MuirWoods makes it easier!

What a wonderful family owned business! Every single person on Staff makes you feel like real…read morefamily and you can tell that everybody actually cares about each other! The residents all feel like family too. It really is like moving into an oasis! The food is absolutely delicious and it has been a great experience!

This place is an excellent facility and feels like family. Everyone is very nice and they have many…read moreactivities and perks to include everyone!

My 90 year old father arrived in the early evening after having had a fall. The night staff was…read morehorrible. As soon as my father arrived, the LVN, who was sucking on a lollipop the whole time, told the family to leave the room for a skin check. It took him and three CNAs to hold down my father and completely terrorize him in an effort to look at his skin. I can't imagine a routine procedure done with less care, sensitivity or competency. We're so grateful he's out of this place, traumatized, but out. In fairness, the day staff is likely better, but the night staff needs far more training in professionalism and care practices for the vulnerable elderly.

This is one of the best nursing homes I've seen. So clean. They are taking care of my dad to the…read morebest of their ability! Very kind and generous staff. No one is perfect but these guys are so close to it! Not to mention the care factor

Recently due to some new health complications we had to transition my mom from her home of more…read morethan 40 decades to a care facility. We were overwhelmed by reviews, options, differing opinions and enlisted the help of Loretta at the Senior Care Authority who quickly got to work on options that would fit the things that were most important to our mom, our financial situation and the level of care she needs now versus what she may need in the future. Loretta is not only extremely well versed in the Sonoma/Marin area for these facilities but very well connected and respected amongst the placement coordinators at these facilities. We are very grateful for her kindness, care and knowledge and for finding a great place for our mom.

From the owner: Senior Care Authority is your advocate for Elder Care. We offer no-cost placement services and will…read moreguide you through finding care options based on your loved one's needs. We also offer family coaching, Alzheimer's and Dementia placement services, stay-at-home care plans, and long-distance visitations. We will answer all of your questions and give you the latest information regarding Coronavirus placement. We offer on-site or virtual guided tours of facilities. Contact us when you need help - We're here for you!