Very poor care overall. A few years back my sister in law died there. We were notified just before…read moremidnight and because we dint dive there then to pick up her belongings they kept them. it was the beginning of the month and they would not give us a refund for the three weeks .

Extremely poor meals without sufficient protein. Breakfast often a medium bowl of hot cereal, small…read moredish of applesauce and small glass of juice--and at least once bowl of cold cereal. When family asked for eggs and meat, they were told, "That's not on the menu." Weight loss of 20 pounds while a resident was there. Manager left resident in bed without getting up into wheelchair, except for weekly shower, for the 5-week duration of stay there, though repeatedly asked for by his family. ( Had previously been up daily in wheelchair.) Bedsore on one heel after no turning or care of feet. Physical therapy had to be stopped because owner wouldn't help get resident up. When seriously over-medicated by Dr. Aye, owner continually argued with family against asking doctor to reduce and finally discontinue it. (With Power of Attorney it was accomplished by family.) Let resident go 5 days without having BM, necessitating a painful 4 1/2 hour Emergency Room visit. More than once resident's family was yelled at by owner and husband --heard by speech therapist once who was talking to family member on the phone. As of July, 2017: STATE OF CALIFORNIA has reviewed Our House because of those serious complaints. This is their report: Staff failed to provide adequate food service - Unsubstantiated Staff failed to meet resident's overall personal care and needs - Substantiated Staff failed to seek timely medical attention for resident - Unfounded Victoria Willis Licensing Program Analyst Community Care Licensing, MS 29-11 (707) 588-5087 Fax (707) 588-5080 victoria.willis@dss.ca.gov I'M DISAPPOINTED THEY COULDN'T SUBSTANTIATE THE FIRST AND THIRD ONES, BUT THANKFUL THE SECOND WAS. AFTER MY HUSBAND HAD TO BE TAKEN TO EMERGENCY ROOM FOR BOWEL BLOCKAGE (3rd on list above) I'M SURPRISED IT WAS NOT SUBSTANTIATED. I LATER HEARD IT WAS NOT BECAUSE OWNER OF "OUR HOUSE" HAD CALLED THE VISITING NURSE AFTER 3 DAYS OF NO BM AND SHE SAID SHE HEARD BOWEL SOUNDS. NO ONE TOLD ME, HIS WIFE, ABOUT ANY OF THIS UNTIL TRIP TO ER.

My father was here. He was welcomed and felt at home that day. The women who cared for all the…read morepatients as they were their own family members! I could come and go at all times. My father was so comfortable there. Yes, it is not his own home, but it is the next best thing! My father went to heaven in the very early morning of January 22, 2013. The wonderful women were so upset and there for me as I was with my father when he took his last breath. This is the only place I would place a loved one should I need to. Thank you!

I love how Windsong senior living is the best place in Sonoma all the staff are really nice and…read morecaring.

Recently we were looking for an assisted living facility in Petaluma. Windsong and their lack of…read moreprofessionalism was VERY disappointing!! Thankfully we found an exceptional assisted living facility in Rohnert Park. Clearwater at Sonoma Hills met ALL of our expectations!!

My husband has been a resident at Muir Woods Memory Care for almost a year now. The care he…read morereceives is better than I could have imagined. Staff members Jon, Lo, Lea, Asha, Cat, Lupe, Melinda, Lisa and many others are caring and respectful of his needs and those of all the residents. Administrative staff is always available to help as well. I visit a lot and the vibe at this facility is loving and kind. Families feel welcome and there is a great sense of community. My husband is safe, comfortable and content which makes me feel I made the right decision for him to live here. Mary O'Loughlin

As my dad's dementia was declining, we wanted to find a place that suited his everyday needs and…read moregave him the attention he deserves. From the minute we spoke to Lisa, without even seeing the facility, we knew we wanted in. We toured MuirWoods and instantly knew this was the perfect place for my dad. A week later, we were moving dad in and we couldn't have gone through a smoother process. Everyone In MuirWoods is so nice, so caring and so amazing with my dad. I don't think my dad has looked this happy in quite some time. The food always smells delicious and the facility is always sparkling clean. I love the fact that I can call anytime and get a report on my dad. Every time my dad calls me, someone is always there checking to make sure he is doing ok. They encourage him to take part in activity's and they have really brought the life back into my dad again. Thank you to this caring staff for loving their residents as if they were their own family. Putting your loved one in a memory care facility is really hard, but MuirWoods makes it easier!

What a wonderful family owned business! Every single person on Staff makes you feel like real…read morefamily and you can tell that everybody actually cares about each other! The residents all feel like family too. It really is like moving into an oasis! The food is absolutely delicious and it has been a great experience!

This place is an excellent facility and feels like family. Everyone is very nice and they have many…read moreactivities and perks to include everyone!

My 90 year old father arrived in the early evening after having had a fall. The night staff was…read morehorrible. As soon as my father arrived, the LVN, who was sucking on a lollipop the whole time, told the family to leave the room for a skin check. It took him and three CNAs to hold down my father and completely terrorize him in an effort to look at his skin. I can't imagine a routine procedure done with less care, sensitivity or competency. We're so grateful he's out of this place, traumatized, but out. In fairness, the day staff is likely better, but the night staff needs far more training in professionalism and care practices for the vulnerable elderly.

This is one of the best nursing homes I've seen. So clean. They are taking care of my dad to the…read morebest of their ability! Very kind and generous staff. No one is perfect but these guys are so close to it! Not to mention the care factor

Recently due to some new health complications we had to transition my mom from her home of more…read morethan 40 decades to a care facility. We were overwhelmed by reviews, options, differing opinions and enlisted the help of Loretta at the Senior Care Authority who quickly got to work on options that would fit the things that were most important to our mom, our financial situation and the level of care she needs now versus what she may need in the future. Loretta is not only extremely well versed in the Sonoma/Marin area for these facilities but very well connected and respected amongst the placement coordinators at these facilities. We are very grateful for her kindness, care and knowledge and for finding a great place for our mom.

From the owner: Senior Care Authority is your advocate for Elder Care. We offer no-cost placement services and will…read moreguide you through finding care options based on your loved one's needs. We also offer family coaching, Alzheimer's and Dementia placement services, stay-at-home care plans, and long-distance visitations. We will answer all of your questions and give you the latest information regarding Coronavirus placement. We offer on-site or virtual guided tours of facilities. Contact us when you need help - We're here for you!

Our family is grateful that Tender Rose has consistently provided us with capable and compassionate…read moreMemory Care Professionals (MCPs). Most recently, we made a special request for a couples care MCP who could bring dementia expertise for my mother with Alzheimer's, along with mobility and orthopedic experience to support my father, a wheelchair user who lost the use of one hand due to a stroke. Before this new MCP's start day, my mother suddenly fell and broke her hip, requiring a 12-week recovery that began with three weeks in a San Rafael skilled nursing facility (SNF). Our Tender Rose MCP quickly built a connection with my mother while attending her daily PT and OT sessions at the SNF and successfully advocated for her to receive more attentive care there. Our Tender Rose Care Manager met in person with the SNF physician team, while also supporting our MCP in preparing the home for my mother's return. Before discovering Tender Rose, our family often felt overwhelmed. It is clear that Tender Rose has spent years building thoughtful processes and systems that allow staff to listen and respond quickly to client needs by phone, text, email, or software app. Tender Rose's efforts have allowed both of my disabled parents to continue aging in place in the home they love, with a daily quality of life that remains enjoyable and dignified. There is no other agency I know of that I can recommend as highly as Tender Rose.

We used other home health care agencies with middling results. Then Tender Rose was recommended to…read moreus, and we are so relieved! It is not an affectation to call their staff "Memory Care Professionals" instead of simple caregivers. Not to insult people who are simple caregivers -- sorry -- so many who do this task are true heroes -- but Tender Rose's MCPs have the extra training and personalities to deal with dementia. For various reasons it has been difficult to staff up my uncle's case but the staffing managers are on it constantly. Special thanks to Claudia, a skilled and experienced case manager compassionate towards both my uncle and us family members. Also Rashima and Emma. I really appreciate the platform, Podio, where I can read reports about every shift.